Attachment E - Business Reference.doc
DOC document 109 KB Posted
- Attached to
- Alternative Dispute Resolution Mediator Panel
- Solicitation number
- 74BAI-S1606
- Issued by
- Nevada
About this file
This document is a Business Reference Questionnaire for a Request for Qualification (RFQ) issued by the State of Nevada Department of Administration Purchasing Division for an Alternative Dispute Resolution Mediator Panel. The RFQ is for vendors to provide mediation services to Clark County and the City of Las Vegas. The questionnaire is to be completed by business references for the proposing vendor. It requests ratings and comments on the vendor's knowledge, expertise, flexibility, customer service, billing accuracy, and overall performance. The reference questionnaire must be submitted directly to the State by the due date of July 7, 2021.
The RFQ is seeking an Alternative Dispute Resolution Mediator Panel to provide services within Clark County and the City of Las Vegas. No specific pricing terms, set asides, incumbent vendors, or funding details are provided in this document. The contract term and any renewal options are also not specified.
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment C - Short Form Contract.docx | DOCX document | |
| Attachment D - Insurance Schedule S1606.docx | DOCX document | |
| Quote Instructions.pdf | ||
| Attachment G - Cost Schedule~1.docx | DOCX document | |
| Attachment H - Application 522.pdf | ||
| Attachment K - AffidavitOfRejectionOfCoverage.pdf | ||
| Attachment I - Attestations A and B Revised 2021.docx | DOCX document | |
| Attachment J - ADR Mediation Ploicies and Procedures Revised 4.20.21.doc | DOC document | |
| LetterOfIntent 74BAI-S1606.pdf | ||
| RFQ 74BAI-S1606 Final.docx | DOCX document |
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Text version
STATE OF NEVADA
DEPARTMENT OF ADMINISTRATION
Purchasing Division
515 East Musser Street, Suite 300 │ Carson City, NV 89701 Phone: 775-684-0170 │ Fax: 775-684-0188
BUSINESS REFERENCE’S RESPONSE TO REFERENCE QUESTIONNAIRE FOR
STATE OF NEVADA REQUEST FOR QUALIFICATION (RFQ) 74BAI-S1606
ALTERNATIVE DISPUTE RESOLUTION MEDIATOR PANEL
PART A – TO BE COMPLETED BY PROPOSING VENDOR – Please type or print
Name of Company Submitting Proposal:
Reference is requested for vendor as identified above, or
Company Name acting as subcontractor for vendor identified above
BUSINESS REFERENCE INSTRUCTIONS
| 1. |
| This Reference Questionnaire is being submitted to your organization for completion as a business reference for the company listed in Part A, above. |
| 2. |
| Business reference is requested to submit the completed Reference Questionnaire via email or facsimile to: |
State of Nevada, Purchasing Division
Subject:
RFQ 74BAI-S1606
Attention:
Purchasing Division
Email:
c.phipps@admin.nv.gov
Fax:
775-684-0188
Please reference the RFQ number in the subject line of the email or on the fax.
| 3. |
| The completed Reference Questionnaire MUST be received no later than 4:30 PM PT 7/7/2021 |
| 4. |
| Do NOT return the Reference Questionnaire to the Proposer (Vendor). |
| 5. |
| In addition to the Reference Questionnaire, the State may contact references by phone for further clarification, if necessary. |
| 6. |
| Questions regarding the Reference Questionnaire or process should be directed to the individual identified on the RFQ cover page. |
| 7. |
| When contacting the State, please be sure to include the RFQ number listed at the top of this page. |
| 8. |
| We request all questions be answered. If an answer is not known, please answer as “U/K”. If the question is not applicable, please answer as “N/A”. |
| 9. |
| If you need additional space to answer a question or provide a comment, please attach additional pages. If attaching additional pages, please place your company/organization name on each page and reference the RFQ # noted at the top of this page. |
PART B – COMPANY PROVIDING REFERENCE – Please type or print
CONFIDENTIAL INFORMATION WHEN COMPLETED
Company Providing Reference:
Contact Name:
Title:
Contact Telephone:
Contact Email Address:
RATING SCALE:
Where a rating is requested and using the Rating Scale provided below, rate the following questions by noting the appropriate number for each item. Please provide any additional comments you feel would be helpful to the State regarding this contractor.
| Category |
| Rating |
| Poor or Inadequate Performance |
| 0 |
| Below Average Performance |
| 1 – 3 |
| Average Performance |
| 4 – 6 |
| Above Average Performance |
| 7 – 9 |
| Excellent Performance |
| 10 |
PART C – QUESTIONS:
1. In what capacity have you worked with this vendor in the past?
| 2. Rate the firm’s knowledge and expertise. |
| RATING: |
Comments:
| 3. Rate the vendor’s flexibility relative to changes in the project scope and timelines. |
| RATING: |
Comments:
| 4. Rate your level of satisfaction with soft and/or hard copy materials produced by the vendor. |
| RATING: |
Comments:
| 5. Rate the dynamics/interaction between the vendor and your staff. |
| RATING: |
Comments:
| 6. Rate your satisfaction with the products developed by the vendor. |
| RATING: |
Comments:
| 7. Rate how well the agreed upon, planned schedule was consistently met and deliverables provided on time. (This pertains to delays under the control of the vendor). |
| RATING: |
Comments:
| 8. Rate the overall customer service and timeliness in responding to customer service inquiries, issues and resolutions. |
| RATING: |
Comments:
| 9. Rate the knowledge of the vendor’s assigned staff and their ability to accomplish duties as contracted. |
| RATING: |
Comments:
| 10. Rate the accuracy and timeliness of the vendor’s billing and/or invoices. |
| RATING: |
Comments:
| 11. Rate the vendor’s ability to quickly and thoroughly resolve a problem related to the services provided. |
| RATING: |
Comments:
| 12. Rate the vendor’s flexibility in meeting business requirements. |
| RATING: |
Comments:
| 13. Rate the likelihood of your company/organization recommending this vendor to others in the future. |
| RATING: |
Comments:
| 14. With which aspect(s) of this vendor’s services are you most satisfied? |
| RATING: |
Comments:
| 15. With which aspect(s) of this vendor’s services are you least satisfied? |
| RATING: |
Comments:
| 16. Would you recommend this vendor to your organization again? |
| RATING: |
Comments:
PART D – GENERAL INFORMATION:
During what time period did the vendor provide these services for your organization?
Month/Year:
| TO: |
| Month/Year: |
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