Attachment D1 CATSS III PWS ARC_AFRC 20221007.pdf

National Aeronautics and Space Administration Armstrong Flight Research Center (AFRC) and Ames Research Center (ARC)

CENTER ADMINISTRATIVE AND TECHNICAL SUPPORT

SERVICES (CATSS)

PERFORMANCE WORK STATEMENT

October 7, 2022

Table of Changes

Revision Number Date Brief Summary of Changes Baseline 10/7/2022

TABLE OF CONTENTS

1.0 INTRODUCTION

2.0 SCOPE OF WORK

3.0 BACKGROUND INFORMATION

4.0 FUNCTIONAL REQUIREMENTS

4.1 Technical Publications Office (TPO) Services

4.2 Research Library Services

4.3 Reproduction Center Services

4.4 Office of Strategic Communications

4.5 Internal Controls and Management Systems (ICMS)

4.6 Administrative Support Services

4.7 Archiving Support Services

5.0 REQUIREMENTS

5.1 General Requirements

5.2 General Administrative Requirements

5.3 Contractor Employees

5.4 Standards of Conduct

5.5 Customer Service

6.0 MANAGEMENT PLAN

7.0 HOURS OF OPERATION

8.0 OVERTIME

9.0 TRAINING

9.1 Contractor Provided Training

9.2 Government Provided Training

9.3 Training for New Requirements

10.0 MISSION RELATED TRAVEL

10.1 Foreign Travel

11.0 CONTRACTOR USE OF GOVERNMENT VEHICLES

APPENDIX A – APPLICABLE DOCUMENTS AND REFERENCES

APPENDIX B - LABOR CATEGORIES AND MINIMUM QUALIFICATIONS

APPENDIX C - ACRONYMS AND ABBREVIATIONS

Center Administrative and Technical Support Services (CATSS) Performance Work Statement (PWS)

1.0 Introduction

This Performance Work Statement (PWS) provides the requirements for technical and administrative services in support of directorates, programs, offices, and other Government agencies located at or supported by NASA Armstrong Flight Research Center (AFRC) and Ames Research Center (ARC).

2.0 Scope of Work

The contractor shall perform Center Administrative and Technical Support Services (CATSS) functions to support ARC and AFRC activities. The primary ARC is located at Moffett Field, California. The primary AFRC facility is located at Edwards Air Force Base. An additional AFRC facility is located in Palmdale, California –Building 703, Palmdale, California (hereafter referred as B703).

Some temporary work or support may be required at local communities or other locations.

3.0 Background Information

The contractor shall perform high quality administrative and technical support services to assist ARC and AFRC to fulfill their missions. These services include functions that support ARC and AFRC through ongoing requirements and special projects

4.0 Functional Requirements

The contractor shall perform the functions described in the following sections.

4.1 Technical Publications Office (TPO) Services

The ARC and AFRC Technical Publications Office’s (TPO) function is to provide editing and publishing services in support of ARC and AFRC and the NASA Scientific Technical Information (STI) Program. The ARC and AFRC TPO will also support technical editing and publishing for general center products/support when time permits. The primary functions include accurate technical editing and related assistance, such as formatting, to pertinent applicable specifications. The contractor shall perform all related functions, such as work control and scheduling; administrative support; customer support; development, documentation, and maintenance of internal operating procedures and systems;

data gathering; records maintenance; productivity and project status report preparation; and problem follow-up and resolution.

4.2 Research Library Services

The ARC and AFRC Research Library function is to manage and identify information resources that support NASA’s information needs and deliver those resources to all personnel, regardless of the medium in which that information is stored. Examples of information available through the NASA Libraries and interlibrary loans may include electronic media or physical hard copies, such as reports, books, journals, subscriptions, and reprints. Examples of non-print materials may include such items as microfiche, electronic resources (both physical and virtual), as well as other older formatted information. Supporting the Centers’ information needs includes instructing users in the various products and uses of the library.

The Contractor shall comply with NPR 2240, Library Operations and Management, to perform tasks in four primary areas: reference, circulation, cataloging, and acquisitions.

The Library staff will support tasks categorized in Reference Services, Circulation Management, Catalog and Collection Development, and STI Office Support.

4.3 Reproduction Center Services

The general requirements for the Reproduction Center and Government Printing Office (GPO) printing support services at AFRC include assistance in preparing previously duplicated original materials for compilation into bound volumes ensuring source material is suitable, itemizing quantities and dates, and filling out the required forms. Government-supplied, forms, spreadsheets, and database systems shall be used to manage the information and maintain records sufficient to respond to specific Joint Committee on Printing (JCP) and other NASA reporting requirements.

4.4 Office of Strategic Communications

The AFRC Office of Strategic Communications provides a comprehensive suite of products and services designed to provide for the widest practicable and appropriate dissemination of NASA information to employees, the public, and media. The office is responsible for developing, reviewing, approving and distributing time-sensitive information to a broad and diverse audience. Travel and attendance at conferences, workshops, and other specified events as identified by NASA is required. Accurate and clear oral and written communications is critical in all aspect of the contract work. Training on NASA specific systems and applications will be required.

All material released to the public by the Strategic Communications Office is approved in accordance with regulations and appropriately reviewed for technical accuracy and sensitivities related to NASA Policy, proprietary issues, classification, export control, and in alignment with Agency communications goals.

History and Archival support provides history and archival services for the center;

researching, planning, and writing publications on the history of the center, to include: oral history interviews, articles, historical monograms, and manuscripts.

The Public Affairs Team supports local and national media, digital media, web, internal communications and social media events and activities to promote the advancement of science and technology through flight. The team manages and coordinates social media content and initiatives for the Center in collaboration with AFRC news chief and NASA HQ Social Media Manager. The team develops and distributes printed information material, such as newsletters, fact sheets and other collateral material.

The Public Engagement function is responsible for the coordination of exhibits, special events, visitor center support, and other outreach activities for center and agency initiatives. This includes interaction with the public and special audiences with up to date displays and materials for events, conferences, trade shows, and workshops. This function may be required to interact and escort dignitaries, Congressional representatives or their staff, or other important guests at ARC.

4.5 Internal Controls and Management Systems (ICMS)

The AFRC Internal Controls and Management Systems (ICMS) is responsible for the development, implementation, verification, and maintenance of the Armstrong Management System (AMS). The AMS monitors the management systems necessary for the fulfillment of AFRC’s vision, mission, and objectives in adherence to standards, regulations, policies, specifications, and procedures. The underlying goal of the AMS is to create a naturally evolving, high performance, and measurable management system. In compliance with NASA’s Management System Policy (NPD 1280.1), the Center AMS is certified to the ISO AS 9100 and 9001 Standards.

The contractor shall provide support for the Center audits and the corrective action process. This includes supporting corrective action responses and conducting verifications. The contractor shall provide support for the Center documentation process to include document update, review, and approval.

4.5.1 Audit and Corrective Action Support General

The contractor shall:

developing and modifying AMS documentation impacted by proposed and newly approved Agency Directives.

• Support forms development and control.

• Maintain and provide support of the AFRC online-document information exchange (ODIE).

Typical directives and documentation workload are as follows:

Document Cycle (5-year renewal) *projected

2018 2019 2020 2021 2022 2023* 2024* 2025* 2026* 2027* Total

(CY) 240 244 231 224 220 210 200 190 180 180

Annual renewal by year

40 34 75 36 53 35 37 60 39 36

4.5.3 Special Projects, Studies, and Reports Support

The contractor shall:

• Support assessments, studies and reports involving the existing and projected

Armstrong Management System (AMS). Studies shall consist of feasibility assessments; projections of future AMS requirements; and recommendations on methodologies to acquire, develop, or enhance AMS processes, disciplines, or core capabilities.

• Specify and oversee implementation of requirements for AMS SharePoint pages that are both internal and external to the “firewall.”

• Develop and maintain statistical and graphical representations of internal performance measurements for the AMS.

• Maintain and provide application support for the systems and tools including the corrective action database, documentation database and agency System for Tracking Audits/Assessments and Reviews (STAR).

• Maintain and provide support of the AFRC ODIE documentation, lists, reports and links.

• Support the ICMS records management in conducting archive organization tasks for audits and documentation. Sort, classify, and help determine if material is historically significant or value-added reference material, is a duplicate or original of historically significant information, is potentially sensitive material that needs an additional level of review or additional protection, or is material that can be destroyed.

• Support activities necessary, or help coordinate the interfaces with other scanning resources, to scan the sorted and classified historical and reference material into an electronic format. Support the upload of the scanned material into a digital library.

4.6 Administrative Support Services

The contractor shall provide administrative support functions to assist in the day-to-day operations of the directorates, divisions, branches, and individual projects at ARC and AFRC. While the bulk of the duties are similar in nature, the projects or offices supported may have unique tasks that are performed only in that project or office.

Administrative support requirements are split into two categories titled General Administrative Support and Business System Support.

4.6.1 General Administrative Support

The Contractor’s tasks shall include correspondence, data processing, and other administrative functions. Positions may be required to work independently on projects requiring research and preparation of briefing charts and other presentation materials.

Examples of general administrative support tasks may include (but are not limited to):

o Answer phones, record and distribute messages; respond to routine and time critical or urgent messages.

o Receive, sort, and distribute mail.

o Maintain electronic scheduling (e.g., Outlook Calendars).

o Prepare, produce, and send faxes or electronic documents.

o Receive, reproduce, distribute, and file letters, memos, messages, briefings, and other documentation (including paper and electronic documents) in accordance with applicable NASA Records Management guidance.

o Obtain signatures for documents, route documents, and prepare routing documents, as required.

o Survey and gather requirements for supplies to ensure the office has sufficient stock to avoid work interruption, receive and distribute office supplies.

o Assist in the preparation of special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other offices, etc.

o Attend meetings, take notes, prepare, and distribute minutes.

o Develop and maintain general office files, functional procedures, specialized files, and archives (including mission and program files, photo files, and publications archives).

o Review, maintain, and archive office files/records in accordance with AFRC policy and NASA procedures.

o Track and respond to office action items from various sources.

o Operate a variety of office equipment to include printers, scanners, copiers, video-teleconference, teleconference, and projectors.

o Prepare, coordinate, and submit badging and visit requests.

o Prepare the organization’s travel requests and vouchers.

o Assist with Purchase Card recordkeeping.

o Perform other specialized support duties as necessary to ensure performance of the contract.

4.6.2 Business Systems Support

The Contractor’s tasks shall include correspondence, data processing, and other administrative functions. ARC and AFRC business system support services positions will be required to work with an increased level of independence on projects requiring research and preparation.

The primary role of the business systems coordinator is to act as a central point of information for different business modules by managing the flow of information between the various branches and organizations. The coordinator must know how to communicate effectively with co-workers and employees in other organizations concerning policies and procedures in the area of records management, information services, and data management.

Strong computer skills are a plus given that most of the duties of a systems coordinator involves data processing. The coordinator must also be able to troubleshoot office systems. Some positions may involve some travel.

It is anticipated the positions in this section of the PWS will not require a secret security clearance.

4.6.2.1 General Business System Support Services

In addition to the examples of general administrative support, business system support tasks may include:

• Serve as point of contact for contractor employee meetings. Prepare presentations as needed at meetings, maintain contact with AFRC organization points of contact (POCs) and communicate any crucial discussions concerning Business Systems.

• Assemble, analyze information to design and layout, and prepare conventional and computer-generated presentations. Provide assistance in setting up and running computer-generated presentations.

• Update project status charts. Interview project personnel to gather accurate data.

Concept Analysis:

• Participate in risk management activities to help determine project risks and propose actions to mitigate risks.

• Participate in Center Change Management team and Transition team in developing communications and change management strategies and plans as requested.

• Analyze data that is common between business systems.

Change Management:

• Communicate with internal and external stakeholders concerning activities surrounding any new Business System being implemented, upgraded, or modified.

• Participate in reporting requirements gathering; creating reports, bookmarks, and job aids to meet customer requirements; identify shortfalls and recommendations for upgrades; and coordinate training efforts as needed.

Testing and Sustainment:

• Assist with continuous data cleanup efforts. Process functional scripts/scenarios for data input and testing.

• Collect information from technical contract support personnel regarding design and construction development.

• Record, discuss, and resolve discrepancies and re-process as necessary.

• Ensure all data is consistent from Facilities Configuration Control

Board (FCCB) tool, to Facilities Project List (FPL), to status slides, to SharePoint and X-net reports. Reconcile all transactions that are unique to the business system, research any discrepancies, and correct the abnormal conditions.

• Keep data clean as actions are processed by running pre-established queries to verify the data, research the discrepancies, and take corrective actions. Work with the individual functional areas Subject Matter Expert (SME) or Center Business Process Lead (CBPL) on resolutions and actions to be taken.

• Create, establish, maintain, test, and document conventional and electronic documentation files using a variety of Center and Agency software programs.

• Manage document libraries, work areas and numbering.

• Act as a data administrator. Create and maintain databases; enter and retrieve data; analyze, create, and present reports from databases;

monitor recordkeeping procedures for accuracy.

• Track active suppliers and ensure project/mission expenses are strictly monitored and monthly expenses are not over budget. Support organization with procurement packages to ensure documentation is complete and accurate.

• Provide assistance throughout a project/mission/supplier life cycle from concept/initial vetting through design/qualification to support project planning and acquisition. Identify project requirements issues, potential solutions, and recommend appropriate action and solutions.

Coordinate with Quality Assurance Lead and acquisitions to ensure supplier’s risks meet project/mission needs. Assist with the preparation of budgets for supplier on-site assessments. Prepare in-depth analysis of supplier’s performance against planned.

User Training and Support:

• Provide support for deployment of applications or systems to ARC and

AFRC activities.

• Document, report, and track issues that occur during deployment and provide training for deployed applications and systems

• Implement, modify and maintain web-based information systems and links.

• Participate in the development and maintenance of documentation to include, desktop procedures and continuity folders for systems that have been implemented, upgraded, or modified.

• Provide aeronautics research contract management support to ensure contract/project documentation is complete.

• Promote ARC and AFRC employee awareness of the transition of all existing business systems to the new, modified, upgraded, or changed system and of the impact and benefits of the new Business System.

• Provide support for Business Objects (BOBJ) reporting and other report databases (legacy). Support customer requirements to define reports and queries. Provide analysis and expertise.

• Provide expertise in business process support and functional administration of processes. Maintain knowledge of business reporting requirements and tests all updates/version releases. Provide support for implementation on new processes and systems. Disseminate knowledge of Business Systems through training, instruction, workshops, and individual assistance.

4.7 Archiving Support Services

Archives Sciences deals with the preservation of information and have or acquire Records Management skills. For the purpose of this contract, Archives work is defined as the ability to correctly identify and sort formal records from informal records and from non-records. Contractor staff working in this area will be required to create finder keys using National Archives and Records Administration (NARA) standards and properly transfer their completed work to the correct Agencies.

4.7.1 The contractor shall:

• Identify and sort formal records from informal records and from non-records. Assist with records management duties as required.

• Complete and maintain Agency DCA certification

• Update the Continuity Folder every October.

• Provide general administrative support

• May be required to support other function areas after additional training.

5.0 Requirements

The contractor shall provide all personnel, services, and other items necessary to perform business reporting, and management administration support functions as defined in this Performance Work Statement (PWS).

ARC and AFRC will deny access of contractor personnel who poses health, safety, or security to the center. At a minimum, all contract personnel shall:

• Be citizens of the United States of America.

• Be able to understand, read, write, speak and conduct business in the English language in order to understand and discuss safety and environmental warnings and communicate with customers. (Speaking skills are not required of any contractor employees who are hearing impaired.)

• Have a working knowledge of computers, Microsoft Windows, and Microsoft Office software.

• Be trained and comply with marking and distributing all Controlled Unclassified Information (CUI) data in accordance with all policy and guidance

• Present a professional appearance, and wear badges identifying them as contractors.

• Comply with all applicable Government regulations.

5.1 General Requirements

The following are general requirements associated with providing administrative and technical support services to ARC and AFRC:

• The contractor shall provide onsite management and oversight. The point of contact or designee shall be available for discussion with the Government representatives during normal working hours.

• The contractor shall implement appropriate management systems to ensure the quality, reliability, accuracy, and timeliness of all products and services provided to AFRC.

• The contractor shall document projects and work assignments and develop status reports and plans as directed by the Contracting Officer’s Representative (COR) or Task Monitor (TM).

• Contractor personnel may use Installation-Accountable Property and Services as listed in the contract.

• Contractor personnel may be required to attend specific meetings, training, conferences, or to provide temporary off-site support.

• All work shall be conducted in a safe manner and shall comply with all safety directives, instructions, policies, and regulations and any revisions, updates, or successor documents as listed in this contract. Any safety concerns or potential problems shall be reported immediately to the COR or to the Safety Office directly, as appropriate, based on the nature and magnitude of the problem.

• The Contractor shall furnish a copy of their onsite employee roster for the performance of this PWS to the appropriate Center. The roster shall contain the Contractor’s full name of each employee, job title or position held by each employee, employee’s work site, telephone number and TM. The Contractor shall keep this chart updated and notify the COR within seven calendar days, in writing, whenever changes are made. This paragraph shall not relieve the Contractor of the requirements related to the key personnel clause of the contract.

• The COR and customer must approve requests for contractor employees that telework full time or work from remote locations. No more than 50% of the contractor staff can telework full time or work from remote locations. Part-time or situational telework shall be coordinated with the COR and customer.

• The Contractor shall maintain continuous performance regardless of vacations, sick leave, or other reasons affecting personnel availability and shall maintain the ability to respond to and to perform assignments with high quality services and meet the performance standards specified in the PWS.

• The contractor shall provide the reports as required in the contract.

5.2 General Administrative Requirements

Regulatory Requirements. The contractor shall comply with all ARC and AFRC policies, procedures, and regulations in effect during the performance of the contract.

Emergency Procedures. The Contractor shall ensure that employees know how to report any accident, fire, security or police emergency, and emergency evacuation procedures.

Safety and Health. All work shall be conducted in a safe manner and shall comply with all safety and health directives, instructions, policies, and regulations and any revisions, updates, or successor documents as listed in this contract. The Contractor shall immediately notify and promptly report to the Contracting Officer (CO) or designee and NASA Safety Office any hazard, close call, accident, incident, or exposure or any employee affected person(s) through actions of the contractor. The Contractor shall demonstrate proactive and innovative safety and health practices on a continual basis throughout the contract period.

Fraud, Waste and Abuse. Within the Government there is a strong emphasis placed on detecting and reporting fraud, waste, and abuse. Any such actions shall be reported immediately to the NASA Fraud, Waste, and Abuse Program Hotline;

to the contractor’s management; and to the NASA COR and CO as soon as possible.

5.2.1 Security Requirements

All personnel must comply fully with all security requirements.

Employees are expected to be vigilant and to report suspicious activities or personnel to ARC or AFRC Security immediately. The safe working environment depends on your alertness and determination. Failure to follow security guidelines may be grounds for removal of your NASA badge and your ability to enter both ARC, Edwards Air Force Base and/or

AFRC.

5.2.2 Identification Badge

During performance of this contract, issued badges shall be worn by contractor employees and prominently displayed at all times while on ARC and AFRC property, unless wearing the badge creates a safety hazard. Badges must be worn above the waist, on the outermost garment, with the picture and/or expiration date facing out.

5.2.3 Disclosure of Information

The Contractor shall not disclose, or cause to be disseminated, any information concerning Government operations, including those performed by other contractors for the Government, which could result in or increase the likelihood of the possibility of a breach of security or interrupt the continuity of operations. Disclosure of information may result in civil and criminal liabilities. All inquiries, comments, or complaints arising from any matter observed, experienced, or learned as a result of or in connection with the performance of this contract, shall be directed to the COR if the resolution requires dissemination of official information. Access to some NASA programs and databases will require specific COR and/or Systems Manager approval. The minimum number of personnel necessary to accomplish the task will be provided such access.

5.2.4 Keys

The Contractor shall be responsible for the cost of replacing any keys that are furnished to and lost by their employees. If the COR decides that a lock must be replaced because of the loss of a key by the Contractor's employees, the Contractor shall pay the cost of that replacement.

Similarly, the Contractor shall pay the cost of changing a combination lock if the COR has reasonable cause to believe that the combination has been compromised.

5.3 Contractor Employees

Each employee is expected to adhere to standards of competency, conduct, appearance, and integrity that reflect credit to the employee, the Contractor, and the Government. For example, Contractor employees are expected to adhere to standards of appearance that are appropriate for the environment in which the employee shall be working. If in an office environment, office apparel will be worn.

The Contractor is responsible for disciplinary action with respect to their employees as necessary.

5.4 Standards of Conduct

The nature of the work under this contract will require the Contractor and its employees to have access to data and Information Technology (IT) systems which contain source selection information, sensitive business information, and/or proprietary data. Access to this information subjects the Contractor and its employees to a variety of laws and regulations relating to ethics, conflicts of interest, corruption, and other criminal or civil matters relating to the award and administration of government contracts. Recognizing that this contract establishes a high standard of accountability and trust, the Government will carefully review the Contractor's performance in relation to the mandates and restrictions found in these laws and regulations. Unauthorized uses or disclosures of sensitive information may result in termination of this contract for default, or in debarment of the Contractor for misconduct affecting responsibility as a government contractor.

All Contractor personnel shall be required to sign non-disclosure agreements prior to starting work and may be required to sign activity-specific non-disclosure agreements before working on a particularly sensitive project. The Contractor shall provide yearly training to all personnel on the handling and protection of sensitive business information, organizational conflicts of interest, and compliance with non-disclosure agreements.

Contractor personnel shall comply with local, state and federal laws and regulations.

All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the Government installation, shall obey all regulations of the installation. The Government reserves the right to refuse to permit any contractor employee to perform services under the contract.

In such cases, the Government will advise the contractor of the reason for requesting an employee's removal or withdrawal of their authorization to enter the installation.

5.5 Customer Service

The Contractor shall function as an integral team member within the team of their assigned organization. The Contractor shall maintain a professional, courteous working relationship with all civil servants and Contractor support personnel team members to maintain a collaborative, cohesive work environment. The Contractor shall address the needs of all customers within the scope of the PWS in an effective and efficient manner. The Contractor shall ensure its personnel do not perform personal services.

6.0 Management Plan

If a site/program manager is proposed, the duties are: Plan, organize, direct, and manages the program to ensure all contractual obligations are fulfilled, quality standards are met, and associated expectations of performance are achieved. Key responsibilities include managing multiple concurrent functional tasks, providing expert direction and guidance to subordinates, developing schedules, formulating work plans, managing and controlling resources, and serving as point of contact with NASA, Government CO and COR, Task Monitors and/or customer personnel. Site management shall have the autonomy and authority to negotiate and make binding decisions on behalf of the company, including signatory authority.

7.0 Hours of Operation

ARC offers two work schedules: a standard tour and a compressed schedule. Employees may elect to perform a 4/5/9 work schedule with COR/TM approval.

AFRC currently offers two work schedules: a standard tour and a compressed schedule.

The majority of employees are working a 4/5/9 work schedule. Therefore, alternate Fridays are not a part of the normal workweek for work performed at the Center. The majority of AFRC offices are closed on alternate Fridays.

Some positions will require occasional instances of unusual working hours, such as requirements for working an extended day, working late (working beyond the mutually agreed ending time for any particular day), or working on a weekend. The contractor is responsible for adjusting work schedules to their employees for such unusual working hours, altering the start time (for support later than the mutually agreed ending time for any particular day), or some other appropriate adjustment or solution, as permitted by California Labor Law.

8.0 Overtime

Overtime hours are normally required to respond to emergencies, unusually heavy workloads, and unexpected situations that may occur due to unforeseen service requirements. If circumstances indicate the potential need for overtime in order to accomplish a task, such overtime must be authorized in advance by the Contracting Officer or his/her authorized representative. Overtime will not be authorized to compensate for shortcomings in Contractor performance. NASA-directed overtime will be covered by the Cost No Fee line item(s) of the contract.

9.0 Training

9.1 Contractor Provided Training

The Contractor is responsible for ensuring that all employees meet customers’ minimum requirements in all areas of PWS and task requests. The Contractor is required to train and mentor personnel focusing on the key requirements and processes of the requesting organization. If government training is available, the contractor may negotiate with the government to provide such training. A letter from the CO will document any agreement for the government to provide specific initial job-related training. The contractor shall maintain training and certification records for each employee and make the records available to the CO and COR upon request. The contractor shall provide environmental, health, and safety training to ensure employee compliance with NASA, Federal, State, and local laws, regulations, instructions. This training may be available through government sources. If not, the contractor shall provide it to employees at no additional cost to the government.

9.2 Government Provided Training

In general, contractor employees must attend and complete all training required of government employees. The contractor will be notified of the availability of such training, and of the need for contractor personnel to attend. The contractor shall be responsible for scheduling the attendance of contractor personnel at such training, obtaining government approval, and shall be responsible for minimizing the interruption of necessary governmental functions.

9.3 Training for New Requirements

The government will provide or fund training in cases where new requirements (additional to those delineated in the Task) mandate additional training for the specific job to which the employee is assigned. The government will determine such training requirements. The government may provide training directly or by supplying funds for the contractor to obtain the necessary training. The government will fund actual training cost, per diem, and travel at government rates in accordance with Federal Travel Regulations (FTR). In all cases where the employee of the contractor is provided training locally or at a temporary duty location, the contractor will reimburse the government for costs should the employee fail to successfully complete the training or leave contractor employment within one year after training has been completed.

10.0 Mission Related Travel

The contractor may be required to travel during the performance of this effort. The Contractor shall provide organizational related travel for Contractor personnel as required. The travel may be for, but not limited to, administrative support for conferences, meetings, and other activities based on specific organizational requirements.

Travel requirements under this contract shall be met using the most economical form of transportation available and in accordance with the Federal Travel Regulations (FTR).

All travel should be scheduled sufficiently in advance to be able to take advantage of offered discount rates.

Travel will consist of airfare, rental car when required, lodging, meals, and other incidentals (gas, tips, phone calls, parking, tolls, baggage claims, hotel safe charges, etc.)

as authorized by the FTR and organization specific guidelines. The Contractor shall provide proposed travel arrangements and itemized cost estimate for assessment of reasonableness to the TM and the COR for CO approval before the contractor incurs the costs. Reimbursement for actual (approved) travel costs incurred during the performance of this contract shall be in accordance with Federal Acquisition Regulation (FAR) Part

31. The Contractor shall submit travel charges on the next month’s invoice.

Local travel will not be reimbursed under this contract. Examples of local travel that will not be subject to reimbursement are travel to and from normal job site, supervisory personnel traveling to a Government site or alternative facility to oversee operations.

Personnel temporarily working at a Government site or alternative facility will consider such facility his/her normal job site.

10.1 Foreign Travel

For any foreign program travel related to this contract, the Contractor shall comply with NASA Procedural Requirements (NPR) 9710.1, chapter 7.2 entitled Foreign Travel. The Contractor shall submit all foreign travel requests to the AFRC Foreign Travel Coordinator for review/approval a minimum of four weeks before the planned departure date, so that an electronic country clearance (eCC) can be obtained. The applicable program, project, agreement and/or contract should be referenced in the supporting documentation included with the request.

Prior to commencing any official program foreign travel, Contractor employees shall also have successfully completed Foreign Travel Training described in section 7.2 of the NPR.

Information about attending Foreign Travel and paperwork required for travel submission can be found by contacting the Center Foreign Travel Coordinator.

Travel will not be approved without completion of the required training, receipt of a country clearance, and submittal of any other supporting documentation as described in the NPR. Consult with the Contracting Officer or Foreign Travel Coordinator for additional information regarding review/approval of foreign travel requests.

The ARC and AFRC Foreign Travel Coordinator contact information will be provided to the contractor after contract award.

11.0 Contractor Use of Government Vehicles

It is the policy of the AFRC to allow contractors supporting Strategic Communications to use Agency vehicles for official NASA business only and in exceptional circumstances (when it is in the best interest of the government). Contractors shall use government vehicles between places of official business only and shall not use them to conduct personal business. Use of a Government vehicle for official NASA business is at the discretion of the contractor’s technical representative. Specific conditions under which contractors may use Agency vehicles for work-related purposes are discussed below.

AFRC may allow government contractors to use Agency vehicles for official AFRC Strategic Communications business only. Contractors will be held liable for any costs associated with misuse of Agency vehicles. Contractors must receive approval from their technical representative to use Agency vehicles and must restrict their use for official purposes only in performance of the contract.

Employees may be authorized on their travel orders to use a government vehicle for travel and must comply with all NASA and AFRC policies when doing so.

Specific conditions under which contractors may use Center vehicles for work-related purposes are discussed below.

• Escort media on Center and Edwards Air Force Base to facilitate interviews and media coverage.

• Transport visitors to the Center and Edwards Air Force Base to support Very Important Person (VIP) tours and Center tours.

• In support of local and regional exhibits to transport bulky and large cargo to and from events where shipping it via common carrier is not cost effective or practical.

• In hosting social media events to escort guests from the main Edwards AFB gate and transportation around the Center.

• Transport exhibit materials to and from Strategic Communications.

APPENDIX A – Applicable Documents and References

Technical Publications

• NASA NPD 2200.1: Management of Scientific and Technical Information

• NASA NPR 2200.2: Requirements for Documentation, Approval and Dissemination of

Scientific and Technical Information

• NASA/SP-2006-6114: NASA Scientific and Technical Information Standards

• NASA/SP-7084: Grammar, Punctuation, and Capitalization: A Handbook for Technical

Writers and Editors

• NASA/SP-2015-7062 (Rev. 2): NASA Publications Guide for Authors

• NASA Technical Memorandum 104519: Technical Report Writing

• NASA NPR 1441.1: NASA Records Management Program Requirements (Update

Chapter 5)

• NASA NRRS 1441.1: NASA Records Retention Schedules

• NASA NPR 2190.1: NASA Export Control Program

• NASA NPR 1600.1: NASA Security Program Procedural Requirements

• NASA NPR 2810.1: Security of Information Technology

• NASA NID 1600.55: Sensitive But Unclassified (SBU) Controlled Information

• NASA NID 2810.135: Controlled Unclassified Information (CUI)

• Van Buren, Robert, and Mary Fran Buehler, The Levels of Edit, Second Edition, Jet

Propulsion Laboratory, California Institute of Technology, Pasadena, California, January

• Swanson, Ellen, Mathematics Into Type: Updated Edition, American Mathematical Society, Providence, Rhode Island, 1999

• Style sheets with precise instructions from pertinent professional associations and journal publishers

• Current Publication Guide

Reproduction Services

• GPO Publication 305.1, Doing Business with GPO – Customer Handbook, 2019

• GPO Publication 310.2. with revision; GPO Contract Terms

• S. Pub. 101-9, Joint Committee on Printing (JCP) Government Printing and Binding

Regulations, 1990

• NPD 1490.1, NASA Printing, Duplicating, and Copying Management

• Public Law, Section 207 (a) of the Legislative Appropriations Act of 1993, as revised

• Sections 106-118 of the Copyright Act

Strategic Communications

• National Aeronautics and Space Act of 1958

• 14 CFR Part 1213 – Release of Information to News and Information Media

• 14 CFR Part 1221.1 – NASA Seal, NASA Insignia, NASA Logotype, NASA Program

Identifiers, NASA Flags, and the Agency’s Unified Visual Communications Systems

• NPR 7120.5 - NASA Space Flight Program and Project Management Requirements

• Section 508 of the Rehabilitation Act of 1973, as amended

• NPD 1380.1 Managing Agency Communications

• NPD 1388 Employee Participation in NASA Education and Communication Activities

• NPR 1385.1 Public Appearances of NASA Personnel, Including Astronauts

• NPD 1385.2 Public Appearances of NASA Personnel, Including Astronauts

• NPR 1387.1 NASA Exhibits Program

• NPD 1387.1 NASA Exhibits Program

• NPD 2521.1 Communications and Material Review

• NPD 1490.1 NASA Printing, Duplicating, and Copying Management

• NPD 1383.2C Release and Management of Audiovisual Products

• NASA Policy on the Release of Information to News and Information Media, http://www.nasa.gov/audience/formedia/features/communication_policy.html

• NPD 2540.1, Acceptable Use of Government Office Property Including Information

Technology

• NPR 2810.1, Security of Information Technology: Chapter 11, Section 3.9, Internet

Publishing Content Requirements;

• NPD 2810.1, NASA Information Security Policy

• NPR 1600.1, NASA Security Program Procedural Documents, Section 5.24 Sensitive But

Unclassified (SBU) Controlled Information

• NASA NID 2810.135: Controlled Unclassified Information (CUI)

• NM 1382-42, NASA Principles and Policies on Scientific Openness

• NPR 1382.1, NASA Privacy Procedural Requirements

• NASA Graphics Standards Manual (NP-121), https://communications.nasa.gov/content/nasa-graphics-standards

• NASA Linking Policy (HQ), http://www.nasa.gov/about/highlights/HP_Privacy.html#links

• NASA Image Use Policy (HQ), https://www.nasa.gov/multimedia/guidelines/index.html

• Section 508 of the Rehabilitation Act of 1973, as amended (Electronic and Information

Technology Accessibility Requirements for Federal departments and agencies), http://www.section508.gov

• OMB Memorandum 10-23, Guidance for Agency Use of Third-Party Websites and Applications

• OMB Memorandum OMB Memorandum on Social Media, Web-Based Interactive Technologies, and the Paperwork Reduction Act, https://obamawhitehouse.archives.gov/sites/default/files/omb/assets/inforeg/SocialMedia Guidance_04072010.pdf

Internal Controls and Management Systems

• NPD 1280.1 NASA Integrated Management System Policy

• AFOP-1280.1-002 Audit Planning, Scheduling, & Execution

• AFOP-1280.1-003 Finding Review, Execution, and Closure

• AFOP-1400.1-002: Documentation Procedures

• AFOP-1420.1-001 Center Forms Management Program: Administration, Implementation, Maintenance, and Oversight

• AFOP-2190.1-001 Export Control Program

• Ex-103 Documentation Management

APPENDIX B - Labor Categories and Minimum Qualifications

Technical Publications

• Lead Technical Editor – Bachelor’s Degree or higher in English or related subject area, 4 years’ experience in performing similar responsibilities as a Lead Technical Editor, Acquire and maintain a SECRET clearance

• Technical Editor - Pursuing a bachelor’s degree in English or Language Arts subject area, 4 years recent service may be substituted for education, one year experience in performing as a technical editor. Be able to acquire and maintain a SECRET clearance upon request

Research Library

• Librarian - Successful completion of an Master of Library Science (MLS) or Master of Library Information Science (MLIS) from an American Library Association (ALA) approved program, 4 years’ experience as working as a Librarian or 4 years’ experience as a working Library Technician in a specialized library (i.e. University level Research library), ability to acquire and maintain a SECRET clearance

• Librarian Technician - Completion of an Associate’s Level degree including basic library skills or 3 years’ experience working as a Library Technician in special library setting (i.e., University level Research library) or 4 years’ experience as a working Library Technician in a non-specialized library, experience on Integrated Library Systems (ILS), acquire and maintain a SECRET clearance, proficiency in Microsoft Office and Adobe Products.

Reproduction Services

• Reproduction Operator – 1 year of experience working with specialized reproduction equipment

Strategic Communications

• Chief Historian – Master’s Degree in History or related field. Knowledge in Aerospace technology and 7 years of practical experience documenting and publishing recorded history of federal organization from a local and national perspective.

• Senior Public Affairs Specialist – Bachelor’s Degree in Communications, Journalism, Public Affairs, English or closely related field, and 7 years’ specialized public affairs and media relations experience, preferably working in the media or aerospace industry

• Public Affairs Specialist – Bachelor’s Degree in Communications, Journalism, Public Affairs, English or closely related field, and 2 years specialized public affairs and media relations experience, preferably working in the media or aerospace industry.

• Social Media Specialist – Bachelor’s Degree in Journalism, English, Public Relations, Marketing, Digital Media, Digital Technology or closely related field and minimum of one-year professional experience leading and managing social media activities of a large diverse multi-faceted organization, OR 5 years of relevant experience leading and managing social media accounts in a fast-paced, high profile, news aerospace environment communicating to a national audience.

• Exhibits and Outreach Specialist– Bachelor’s Degree in Public Relations, Marketing, Communications, Journalism, or closely related field and 2 years’ specialized experience managing and staffing a national or large-scale exhibit program, capability to independently set-up displays and exhibits, including heavy lifting of exhibit cases and publication boxes.

• Public Engagement Specialist– Bachelor’s Degree in Public Relations, Marketing, Communications, Journalism, or closely related field and 2 years’ specialized experience managing and staffing a national or large-scale exhibit program, capability to independently set-up displays and exhibits, including heavy lifting of exhibit cases and publication boxes. Other degree fields may be considered provided concurrence from the government has been received.

• Senior Writer/Editor – Bachelor’s Degree in Journalism, English, or closely related field and 7 years’ professional experience writing and editing in the aerospace, technical, or related industry for a public audience, expert knowledge of Associated Press Style Guide.

Internal Controls and Management Systems (ICMS)

• Auditor – Successful completion of AS9100 Aerospace Auditor Transition Training.

Bachelor’s Degree with a major study of quality assurance, statistics, mathematics, production management, industrial management, computer science, engineering, engineering technology, physical sciences, textiles, or other fields related to the position.

Proficiency in Microsoft Suite (Access, Excel, Word, PowerPoint) and SharePoint.

Absent a degree, at least four years’ experience that demonstrates a practical knowledge in monitoring, controlling, or maintaining the quality of products or services in quality assurance, procurement, inspection, production, or related areas. Examples include:

o Reviewing production activities and capabilities considering contract quality requirements.

o Reviewing written quality or inspection procedures for adequacy and evaluating the implementation and effectiveness of quality/inspection systems, including sampling plans.

o Analyzing quality data to detect unsatisfactory trends or weaknesses in the quality/inspection system.

o Verifying by test or inspection, using sampling inspection or intensive product inspection techniques, that products comply with requirements prior to acceptance.

o Identifying inadequacies and requesting corrective action.

o Computing data, summarizing results, and preparing reports or charts depicting pertinent relationships using statistical methods.

o Investigating customer complaints and deficiency reports and providing identification of causes to appropriate authorities.

o Reading, interpreting, and applying technical data such as blueprints, engineering drawings, product specifications, or technical manuals.

o Reviewing and evaluating supply systems operations and procedures through periodic audits and surveillance inspections.

• Directives and Documentation Editor – Bachelor’s Degree in any field, with at least 15 semester hours in an appropriate…