Attachment D, Technical Proposal Instructions and Evaluation Criteria.pdf

Attachment D

Technical Proposal Instructions and Evaluation Criteria

Mail Services

RFP No. 24-80141800-RFP

The Respondent shall prepare and submit its Technical Proposal according to the criteria and instructions provided in this attachment.

The Respondent shall prepare a separate Technical Proposals for each Service Category for which the Respondent is proposing to provide services. In addition to the Technical Proposal, the Respondent shall attach a cover page (which does not count towards the maximum pages) to each Service Category in which the Respondent is proposing services. Respondents proposing to offer services in multiple Service Categories should combine all Technical Proposals into one file prior to submission. Responses to this Attachment D for each Service Category shall be no more than 20 letter size (8.5 x 11 inches) pages in length with fully searchable text and image features throughout the document that are clearly legible if viewed electronically or printed. Each cover page should include the following information:

• Technical Proposal – Mail Services

• RFP No. 24-80141800-RFP

• Respondent name

• Service Category name (Mail Processing, Courier Services, or On-Site Staffing

Services)

Technical Proposal Available Points

1. Experience

2. Proposed Solution

3. Customer and Account Management

4. Continuity of Operations Plan

5. Security Procedures

Total Available Points per Security Category for a Technical Proposal

1. Experience – 140 Available Points

The Respondent shall provide a narrative response demonstrating its prior relevant experience to fulfill the proposed Service Category requirements listed in Attachment A, Scope of Work. A Respondent may demonstrate experience to include, but not limited to, previous work experience, other contracts or work performed, and previous experience working with governmental entities.

Evaluators will apply the following criteria when scoring this section:

Evaluation Criteria Points

The Respondent extensively demonstrates that it has experience in providing the proposed Service Category which adheres to the requirements listed in the Scope of Work.

The Respondent adequately demonstrates that it has experience in providing the proposed Service Category which adheres to the requirements listed in the Scope of Work.

The Respondent minimally demonstrates that it has experience in providing the proposed Service Category which adheres to the requirements listed in the Scope of Work.

The Respondent does not demonstrate that it has experience in providing the proposed Service Category which adheres to the requirements listed in the Scope of Work.

2. Proposed Solution – 140 Available Points

The Respondent shall describe its ability to meet the requirements in the proposed Service Category listed in Attachment A, Scope of Work. A Respondent may demonstrate its proposed solution to include, but not limited to, ability to provide services statewide, general approach to how services will be provided, describe staffing levels, ability adhere to USPS requirements in accordance with proposed Service Category, current organization chart, etc.

The Respondent extensively demonstrates its ability to provide the services for the proposed Service Category requirements listed in the Scope of Work.

The Respondent adequately demonstrates its ability to provide the services for the proposed Service Category requirements listed in the Scope of Work.

The Respondent minimally demonstrates its ability to provide the services for the proposed Service Category requirements listed in the Scope of Work.

The Respondent does not demonstrate its ability to provide the services for the proposed Service Category requirements listed in the Scope of Work.

3. Customer and Account Management – 140 Available Points

The Respondent shall describe its Customer and Account Management approach for the proposed Service Category as required in the Customer and Account Management section in Attachment A, Scope of Work. A Respondent may demonstrate their Customer and Account Management by providing relevant information for consideration including, but not limited to, describing how your company responds to customer issues; monitors Contract compliance and performance; responds to after-hour messages; communicates service levels and deficiencies;

provides Contract reports; and manages tasks, deliverables, and timelines; etc.

The Respondent extensively demonstrates that it can meet the Customer and Account Management requirements contained in the Scope of Work.

The Respondent adequately demonstrates that it can meet the Customer and Account Management requirements contained in the Scope of Work.

The Respondent minimally demonstrates that it can meet the Customer and Account Management requirements contained in the Scope of Work.

The Respondent does not demonstrate that it can meet the Customer and Account Management requirements contained in the Scope of Work.

4. Continuity of Operations Plan – 140 Available Points

Respondent shall demonstrate its experience and knowledge implementing and managing a Continuity of Operations Plan (COOP) as required in the Continuity of Operations Plan section in Attachment A, Scope of Work.

The Respondent extensively demonstrates that it can meet the COOP requirements contained in the Scope of Work.

The Respondent adequately demonstrates that it can meet the COOP requirements contained in the Scope of Work.

The Respondent minimally demonstrates that it can meet the COOP requirements contained in the Scope of Work.

The Respondent does not demonstrate that it can meet the COOP requirements contained in the Scope of Work.

5. Security Procedures – 140 Available Points

Respondent shall describe its Security procedures to fulfill the requirements as required in the Security section in Attachment A, Scope of Work. A Respondent may demonstrate their security procedures by providing relevant information for consideration including, but not limited to, describing how your company handles Personal Identifiable Information (PII), safety screenings, physical security measures, authorized access, and other security measures used to perform Mail Services.

The Respondent extensively demonstrates its security procedures to fulfill the requirements listed in the Scope of Work.

The Respondent adequately demonstrates its security procedures to fulfill the requirements listed in the Scope of Work.

The Respondent minimally demonstrates its security procedures to fulfill the requirements listed in the Scope of Work.

The Respondent does not demonstrate its security procedures to fulfill the requirements listed in the Scope of Work.