Attachment D - SOW Snyder House.pdf

STATEMENT OF WORK JANITORAL SERVICES – SNYDER HOUSE

The contractor shall provide management, tools, equipment, and labor necessary to ensure that custodial services are performed at a Residential Treatment Facility and in a manner that will maintain a satisfactory facility condition and present healthy, clean, neat and professional appearance. The contractor shall ensure cleaning is performed to improve the total environment of the facility.

Total square footage of the building = 36,000 square feet

General cleaning schedule:

Employees to work 8am – 8pm, Sunday through Saturday

1. Employees to work 7 days per week, including weekends and holidays

2. 36,000 square feet building

3. Number of bathrooms approx. 8-12

4. Approx. 25% carpet, tile bathroom floors

DESCRIPTION:

The contractor shall provide all management, tools, equipment and labor necessary to ensure that custodial services are performed in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance.

Contractor shall be responsible to provide Material Safety Data Sheets (MSDS) to the Point of Contact for the stations in accordance with the conformance standards. All disinfectants used in the cleaning of the facility will be Food and Drug Administration (FDA) and Environmental Protection Agency (EPA) approved. All cleaning agents used must be clearly labeled. Contractor must have at least one person on staff who is trained/qualified to clean bio-hazardous materials, including human and Service/Emotional Support Animals bodily fluids and waste.

SERVICES:

The contractor shall accomplish all cleaning tasks to meet the requirements of this SOW.

PERFORMANCE REQUIREMENTS:

Daily Cleaning:

1. Empty all waste receptacles and replace plastic liners throughout the entire building

2. Dust all surfaces to include high dusting

3. Vacuum carpets and spot clean soiled carpet

4. Remove fingerprints and soiled residue from doors, frames, kickplates, handrails, light switches, glass surfaces, and walls

5. Spot clean (shampoo) as needed all chairs, other furniture and waste receptacles

6. Spot clean all wall surfaces

7. Spot clean office desktops (papers undisturbed)

8. Disinfect all telephones

9. Dust all furniture including desks, tables, bookcases, shelves, chairs, and filing cabinet

10. Clean dead bugs from the fluorescent ceiling lights, window sills and other surfaces in the room

11. General daytime cleaning of community areas, group rooms, and high traffic areas

(sweep/vacuum, mop, tables, high dust)

12. Mopping and sweeping floors

13. Cleaning and disposal of any Service/Emotion Support Animal waste

14. Clean and restock all restrooms

15. Sweep and mop all restrooms

16. Replenish all supplies to include liquid hand soap

17. Clean and sanitize all toilets

18. Clean all mirrors in the restrooms

19. Sweep/vacuum and wet mop all foyers leading into the building

20. Spot clean all windows

21. Clean Veterans dining room and lounge (sweep, mop, tables, walls)

22. Clean all administrative and clinical offices (sweep/vacuum, mop, high dust)

23. Sweep and mop stairwell

24. Disinfect handrails in stairwell and along all corridors

Weekly Cleaning:

1. Wash and thoroughly clean all waste receptacles

2. Dust all vertical surfaces and under surfaces of furniture such as chair rungs and table legs.

Remove all cobwebs.

3. Dust all furniture in community areas and group rooms

4. Clean and polish door jambs and chrome fixtures

5. Detail all carpet areas

6. Clean windows and doors

7. Dust windowsills, stools, rails, and sash locks

8. Tiles and grout lines cleaned as needed

9. Clean interior and exterior of washers and dryers in laundry rooms

Monthly Cleaning:

1. Scrub walls in the restrooms

2. Clean overhead fixtures (as needed)

3. Clean vent ducts throughout building

4. Polish all metal hardware on doors, trim, door plates, push plates, kick plates, and other fittings

5. Spray Buffing/Burnishing on all tiled areas in the building and buff with high-speed buffer

(contractor to provide)

‘As Needed’ Cleaning

1. Wipe walls in passageway throughout building

2. Strip tile floors in main passageways in building with stripper and scrape excess buildup from edges and corners.

3. Apply two coats of floor finish to all main passageways in the building allowing enough time between coats for the floor finish to dry immediately.

4. Clean/shampoo carpets

5. Dust all fire extinguishers

Resident Bedroom Cleaning

Routine Resident Room cleaning is necessary when a Veteran of the program is discharged. Additionally, assigned bedrooms must be checked by housekeeping prior to all Resident admissions to ensure it is in clean and orderly condition prior to residents moving into the facility.

1. Clean room in accordance with standards above to be admission ready within 24-48 hours of discharge.

2. Upon admission scheduling, double check that room is ready for new Resident.

Room cleaning includes: Stripping bedding, disinfecting the mattress, replace bedding with clean blankets/sheets/pillow cases, sweep/mop bedroom/bathroom floors, dust window sills and all room surfaces to ensure room is free of dust. Ensure inside of refrigerator is clean. See De-scale Toilet Bowls and Urinals below.

DETAILED PERFORMANCE REQUIREMENTS:

Basic Cleaning Services:

Maintain Floors:

All floors, except carpeted areas, shall be swept, dust mopped, damp mopped, and/or wet mopped, to ensure they have a uniform, glossy appearance and are free from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Baseboards, corners, and wall-floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, trash receptacles, and other moveable items, with the exception of computer equipment (to include computerized medical devices and printers), shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position.

Remove Trash:

All trash containers shall be emptied daily and returned to their initial location. Boxes, cans, and/or paper placed near a trash receptacle and marked “TRASH” shall be removed. All trash containers, waste baskets, etc. shall be fitted with a disposable plastic liner. All plastic liners for trash receptacles of any sort shall be replaced with new ones when receptacle is emptied.

The trash shall be deposited in the nearest outside trash collection container as directed by the

Site POC. Trash receptacles shall be left clean, free of foreign matter, and free of odors.

Clean Interior Glass/Mirrors:

Clean all interior glass, including glass in doors, partitions, walls, display cases, directory boards, etc. After glass cleaning, there shall be no traces of film, dirt, smudges, water, streaks, or other foreign matter.

Vacuum Carpets:

Vacuum carpeted areas. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. Any spots shall be removed by carpet manufacturer’s approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the government representative. Area and throw rugs are included to receive this service.

Vacuum and Clean Floor Mats:

Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed, and mats returned to their normal location.

General Spot Cleaning:

Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to removing or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil. Spot clean or shampoo dirty carpets over an area of 2 square feet or less. Spots must be removed immediately.

General Dusting:

All horizontal surfaces (tops) must be dusted or cleaned to eliminate dust collection. All vertical surfaces (sides) shall also be kept free from the accumulation of dust. All furniture, computers, medical and other equipment is also to be kept free from dust. Personal items in offices (such as family pictures, figurines, etc.) shall not be moved for cleaning. Computer and medical equipment shall never be unplugged as part of the cleaning process.

Clean Interior Windows:

Clean glass surfaces/windows/doors throughout the area. After surfaces have been cleaned, all traces of film, dirt, smudges, water and other foreign matter shall be removed from frames, casings, sills, and glass.

Clean Exterior Entrance Doors:

After doors have been cleaned, exterior frames, casings, sills, and glass shall be free of all traces of film, dirt, smudges, water and other foreign matter.

Clean Air-Conditioning/Heating Vents:

All heating and air conditioning ventilation grates/grilles/louvers/covers shall be kept free from dust and dirt and shall be cleaned on an as needed basis.

Clean Fluorescent Light Fixture Diffusers:

All plastic diffusing lenses for ceiling mounted fluorescent light fixtures will be kept in a clean condition (on both sides of diffuser) and free of dust, dirt, and dead insects. Fluorescent lights in the ceilings will be kept free of bugs and will be cleaned as needed.

Basic Restroom Cleaning Services:

Clean and Disinfect:

Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, lavatories, dispensers, plumbing fixtures, partitions, dispensers, doors, walls, and other such surfaces, using a germicidal detergent. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets, as well as all surfaces of specimen pass through.

De-scale Toilet Bowls and Urinals:

De-scaling shall be performed monthly as a minimum and as often as needed to keep areas free of scale, soap films, and other deposits. After de-scaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

Sweep and Mop Floor:

After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath. Contractor shall mop using only clean water and appropriate cleaning agents and shall dispose of soiled water after each cleaning.

Stock (Janitorial) Restroom Supplies:

Contractor shall ensure examination restrooms are stocked sufficiently so that supplies including soap for the soap dispensers, paper towels, and toilet paper do not run out. Sanitizer expiration date must be written on the bag and mounted in the dispenser so that the expiration date is clearly visible in the dispenser without having to open the dispenser. Sanitizer shall be replaced when expired. All Supplies shall be stored in designated areas and shall be kept up off of floor surface.

Periodic Cleaning Services:

Strip, Scrub, Seal and Wax Floors:

Strip and wax VCT floors. Strip, scrub, seal and wax floors as often as needed to maintain a uniform glossy appearance. A non-skid wax is required. A uniform glossy appearance is free of scuffmarks, heel marks, wax build-up, and other stains and discoloration. Floors shall be stripped, scrubbed, waxed, etc., as necessary to maintain sanitary conditions and a clean, uniform appearance.

Clean/Shampoo Carpets:

All carpets shall be cleaned in accordance with standards as provided in the attachment. All carpeted areas shall be cleaned as often as necessary to maintain a uniform appearance free from stains or discoloration. A heavy-duty spot remover may be required in heavily soiled areas. Spot clean or shampoo dirty carpets over an area of two square feet or less. Spots must be removed immediately. All carpets will be shampooed twice a year or as needed when requested by the POC. After shampooing, the carpeted area will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. With the exception of computer-related equipment, all items, including chairs, trash receptacles, and other items shall be moved to clean carpets underneath, and returned to their original location once the carpet is dry.

Cleaning of Vinyl tile flooring:

All vinyl flooring shall be cleaned in accordance with standards as provided in the attachment on a weekly basis.

Discharge Cleaning – Bedbugs, Scabies, Lice & novel corona virus, highly contagious illness and/or any additional contagion deemed to require a terminal cleaning.