ATTACHMENT D - Reference Check Form.pdf
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- Attached to
- RFP for Telephonic Interpretation Services
- Solicitation number
- S-47100-00015378
- Issued by
- Marion County, Oregon
About this file
This is a Reference Check Form attachment for RFP S-47100-00015378 for Telephonic Interpretation Services issued by the Oregon Office of Administrative Hearings (OAH). The form is designed to gather performance evaluations from current or past clients of interpretation service providers bidding on this contract opportunity. Respondents are instructed to rate service providers across five key performance categories and return the completed, signed form via email. The RFP anticipates awarding up to three contractors to provide pre-scheduled telephonic interpretation services, with award decisions based on a Best Value Analysis considering the number of languages offered, pricing competitiveness, experience, expertise, references, and resource capacity.
The Reference Check Form establishes standardized evaluation criteria using a point-based rating system ranging from 0 to 10, with 0 representing poor performance and 10 representing outstanding performance. References are asked to evaluate Scheduling and Coordination, Invoice Accuracy, Interpreter Qualifications, Issue Resolution, and Quality Assurance. The form requests reference information including the duration of the service relationship in years and does not require narrative statements, only numerical ratings. This reference verification mechanism serves as part of the broader procurement evaluation process to assess contractor capability and performance history prior to contract award.
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Text version
RFP S-47100-00015378 – Telephonic Interpretation Services
ATTACHMENT D – REFERENCE CHECK FORM
RFP S-47100-00015378
Telephonic Interpretation Services Offeror
Reference
How long has the proposer been providing your organization with the Services? Years:
Please download and print this form and rate each of the service categories provided by Offeror. Once you have entered your rating for each category, please print and sign the bottom of the form and scan the completed form and return a scanned copy of the form by replying to the email. It is not necessary to provide a narrative statement. Only your rating of the services provided is required.
The table below is intended only as an example of how the points may be assigned to each of the categories.
10 OUTSTANDING – Performance exceeded all expectations.
7 – 9 VERY GOOD – Performance was better than expected.
4 - 6 ADEQUATE – Performance was as expected.
1 – 3 FAIR – Performance was below expectations.
0 POOR – Performance was not acceptable.
SCHEDULING AND COORDINATION – Did the interpreter call in timely at the scheduled start time? Was the scheduling process with the contractor straightforward and effective?
INVOICE ACCURACY - Were the invoices received representative of the particular services provided? Were the invoices accurate and in alignment with the agreed upon rates?
INTERPRETER QUALIFICATIONS – Were the Interpreters provided by the contractor courteous and professional on all assignments? Did the Interpreters provided by the Proposer possess the knowledge, skills and abilities to perform the service to your satisfaction?
ISSUE RESOLUTION - Did the Proposer have an effective process for addressing customer concerns? Was the Proposer responsive when alerted to performance issues with Interpreters? Was the Proposer responsive when resolving issues with invoices or scheduling matters?
QUALITY ASSURANCE – Did the Proposer have Quality Assurance Processes in place? Did the services provided by the Proposer meet the quality standards of your organization?
Reference Signature Date
File details come from the government source that posted it. Updated .