Attachment D - Reference Check Form.docx

DOCX document 41 KB Posted

Attached to
Home Energy Score Implementation For EECBG
Solicitation number
S-33000-00013460
Issued by
Oregon

About this file

This document is a Reference Check Form for a state procurement opportunity involving Oregon Buys Solicitation No. S-33000-00013460 and Agency RFP 25-034, specifically related to Home Energy Scoring for Energy Efficiency and Conservation Block Grant. The form is designed to collect detailed reference feedback about a potential service provider, with comprehensive evaluation criteria scored on a 0-10 scale measuring overall service quality, delivery performance, and customer responsiveness.

The reference check form requires extensive qualitative and quantitative input from past clients, seeking insights into the offeror's service history, including the specific services provided, customer service quality, problem resolution methods, cost management, timeline adherence, and likelihood of repeat engagement. The form allows references to provide nuanced commentary across multiple dimensions of the vendor's past performance, which will likely be used in the procurement evaluation process to assess the vendor's capability and reliability for the home energy scoring project.

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Text version

RFP [###-####-##] – [RFP title]

ATTACHMENT F - REFERENCE CHECK FORM

OregonBuys Bid Solicitation #S-33000-00013460 Agency RFP No. 25-034

ATTACHMENT D - REFERENCE CHECK FORM

Offeror Name:__________________________________________
Reference Entity:__________________________________________
Reference Contact Name:__________________________________________
Contact Telephone Number:__________________________________________
Contact Email Address:__________________________________________

Please rate the following questions on a scale of 0-10:

0 = Not satisfied 5 = Moderately satisfied 10 = Extremely satisfied.

How would you rate the Offeror’s overall quality of services provided and your overall relationship with the Offeror?

Score: __________ Comments: ______________________________________________________________________________ How would you rate the Offeror’s delivery of service?

Score: __________ Comments: ______________________________________________________________________________ How would you rate the Offeror’s responsiveness to customer service issues and special requests (e.g., reported problems, changes billing, etc.)?

Score: __________ Comments: ______________________________________________________________________________

Please respond to the following questions:

1. For what type of services did you engage Offeror?

Describe the services listed in response to question 1.

Describe Offeror’s customer service.

Describe your satisfaction with the business relationship with Offeror.

Describe Offeror’s methods for problem resolution.

How likely would you be to use Offeror’s services again?

With which aspect(s) of Offeror’s services are you the most satisfied?

With which aspect(s) of Offeror’s services are you the least satisfied?

How well did Offeror stay within the proposed timeline?

How did the final project cost compare to the initial proposed cost?

Version 1.0 - November 19, 2014 Page 1 of 2 Oregon Buys Solicitation No. S-33000-00013460; Agency RFP 25-034 Home Energy Scoring For Energy Efficiency and Conservation Block Grant DAS Procurement Services, Version 1.0 August 16, 2021 Page 1 of 2

File details come from the government source that posted it. Updated .