Attachment_D_As-Is_Application_Process.pdf
PDF 606 KB Posted
- Solicitation number
- 0000038843
- Issued by
- California
About this file
This attachment is a process flowchart documenting the current "As-Is" application workflow for California's licensing division, supporting a Request for Information (RFI 25-IC0054) regarding online payment and applications for licensing. The diagram illustrates the complete application lifecycle, beginning when applicants submit mail applications through the accounting courier and mail room, progressing through receipt verification, payment validation, and queue processing. The workflow continues through application evaluation, entry into the Integrated Permit System (IPS), exam scheduling, and results processing, ultimately concluding with license or certificate issuance and card delivery via USPS. The flowchart identifies 29 sequential process steps, incorporating decision points for payment verification and exam passage, with provisions for resolving application issues through problem letters or emails when discrepancies are identified.
The current process reveals significant reliance on manual mail handling, paper-based documentation, and sequential processing steps that create potential bottlenecks in the application pipeline. The workflow includes multiple touchpoints for payment verification, receipt matching, and application matching to receipts, with time-stamping and RC logging procedures that appear labor-intensive. The diagram identifies specific resolution pathways for applications with deficiencies, requiring issue determination and problem communication to applicants. This "As-Is" documentation serves as the baseline for the RFI, enabling potential vendors to understand existing operational procedures and identify opportunities for digitization, process automation, and online payment integration to streamline the licensing application process.
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Text version
Ap pl ic an t Ac co un tin g
Co ur ie r
Li ce ns in g M ai l R oo m
Start
Mail Application
Opens Mail Application Processed/
Receives RC Date
Pickup/ Deliver
Application Received
Payment Correct?
Application Matched to
Receipt
Time Stamped
Application Added to
RC Log
Send Mail With Issue Details
Yes
No
In Queue for
Processing
Application Evaluated
Application Complete?
PS
I
Application Processed/
Entered Into IPS
Scheduled Exams Report
Applicant Schedules
Exam
Yes
Exam Results Entered in IPS
Pass Exam?
License/
Certificate Issued
Card Printed
Pickup/ Deliver
Yes
USPS USPS
End
Determine Issue
Send Problem Letter or Email
File in Problem Drawer Until
Resolved
No
No
Card Delivered
21 22
23 24 25
27 28
Pickup/ Deliver
Resolve Issues
Received Date
Stamped
A
A
RFI 25-IC0054 ATTACHMENT D “AS IS” APPLICATION PROCESS
File details come from the government source that posted it. Updated .