Attachment_C_-_Respondent_Questionaire.docx
DOCX document 57 KB Posted
- Attached to
- RFI 25NS0170 - CAB Integrated Telephony
- Solicitation number
- 0000037090
- Issued by
- California
About this file
This is a Vendor Questionnaire attachment for a Request for Information issued by the California Public Utilities Commission (CPUC) under RFI 25NS0170 for the CAB Integrated Telephony (CIT) Project. The CPUC is soliciting potential solutions from contractors to implement a future integrated telephony system that combines telephony and customer relationship management (CRM) software to provide a comprehensive call center solution. Respondents are required to submit detailed information regarding their proposed technical approach, implementation timeline with identified assumptions and constraints, and relevant experience with similar systems.
Vendors must provide comprehensive pricing information detailing both one-time and ongoing costs, including specific components such as support service levels, software upgrades, licenses, bandwidth, and processing fees. Additionally, respondents must disclose their product warranty policies and identify whether the proposed system operates under a Software License Program or other State/Government contract, with copies of applicable contracts to be provided with the RFI response. The questionnaire requests vendors to include any additional relevant information not specifically addressed in the questions to support their proposal evaluation.
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment_D_-_Process_Flows-As-Is.pptx | PPTX presentation | |
| RFI_25NS0170_-_CAB_Integrated_Telephony.pdf | ||
| RFI_25NS0170_-_CIT_RFI_Questions_and_Answers.xlsx | XLSX spreadsheet | |
| Attachment_E_-_Process_Flows-To-Be.pptx | PPTX presentation | |
| Attachment_A-_Letter_of_Interest.docx | DOCX document | |
| Attachmennt_F_-_CIT_Requirements.xlsx | XLSX spreadsheet | |
| Attachment_B-_Solution_Cost_Estimate.xlsx | XLSX spreadsheet |
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Text version
California Public Utilities Commission
REQUEST FOR INFORMATION
CPUC RFI 25NS0170
Attachment – C Vendor Questionnaire
Provide responses to the following questions as it pertains to your solution:
1. What is the technical solution that you will be proposing?
2. What is your estimated timeline for analysis, design, development, testing, training and deployment?
a. What are the assumptions and constraints related to this estimated timeline?
3. What would be the estimated one time and ongoing costs to maintain the proposed solution? Please provide pricing structure and specific components (e.g. level of support services, software upgrades, licenses, bandwidth, processing fees etc.) associated with ongoing costs.
4. What previous experience do you have on developing and implementing similar systems?
5. What is your product warranty policy?
6. Please provide any additional information not requested above which you deem important and relevant to this RFI.
7. Is the vendor proposed system on a Software License Program or on any other State/Government contract? If yes, please provide a copy of the contract with this RFI.
CPUC RFI # RFI 25NS0170 - Request for Information ATTACHMENT C CAB Integrated Telephony (CIT) Project image1.png
File details come from the government source that posted it. Updated .