Attachment_B-_Solution_Cost_Estimate.xlsx

This is a Solution Cost Estimate attachment for the California Public Utilities Commission (CPUC) Request for Information (RFI) 25NS0170 regarding the CAB Integrated Telephony (CIT) system. The CPUC seeks contractor solutions to implement and integrate telephony and customer relationship management (CRM) software to establish a comprehensive call center solution. The document serves as a template for vendors to submit cost estimates across multiple implementation phases and operational categories.

The cost estimate template is structured to capture expenses across four primary categories: Implementation and Initial Configuration Labor/Services/Fees, Implementation and Initial Configuration Software/License costs, Implementation and Initial Configuration Other costs (including training), and annual Maintenance & Operations (M&O) fees. Vendors are required to designate the Level of Effort/Rough Order of Magnitude (LOE/ROM) for implementation, with options ranging from Small (0-500 person-hours) to Jumbo (3001-5000 person-hours) or Vendor Defined categories. The template includes line items for CIT Solution Cost Estimates, Data Migration Cost Estimates, software and license requirements, training and miscellaneous expenses, and annual maintenance and support fees. All cost fields are currently blank, indicating this is a blank form for vendor completion with a requirement for vendors to document assumptions used in their cost estimates.