Attachment_A-_Letter_of_Interest.docx

This is a Letter of Interest attachment form from the California Public Utilities Commission (CPUC) related to Request for Information (RFI) #25NS0170 for the CAB Integrated Telephony (CIT) Project. The CPUC is seeking potential solutions from contractors to implement a future CAB Integrated Telephony system that will efficiently integrate telephony and customer relationship management (CRM) software to provide a complete call center solution. The letter of interest template requires vendors to submit standard company information including vendor name, address, website, main products and services, primary market and customers, years of operation, vendor CEO identification, and parent corporation or subsidiary information. Respondents must also provide a designated contact person for the RFI, including their name, title, address, telephone number, and email address to be submitted to Russell Lee, IT Contract Manager, at the CPUC IT Acquisitions and Contract Management Office located at 505 Van Ness Avenue, San Francisco, CA 94102, with contact via telephone at (415) 703-1804 or email at ITSolicitations@cpuc.ca.gov.

The RFI document does not specify pricing terms, set-asides, contract duration, renewal options, or funding amounts within this attachment. This letter of interest serves as the initial submission vehicle for interested parties to express capability and willingness to respond to future solicitation phases related to the integrated telephony and CRM system implementation.