Attachment C - Performance Standards.pdf
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- Solicitation number
- ITB-11621
- Issued by
- Lee County, Fruitville CDP, Florida
About this file
Attachment C - Performance Standards and Guarantees is a detailed document for the Florida Department of Management Services (DMS) Lawn Care Services contract (DMS-24/25-247). The document outlines specific performance metrics and guarantees for lawn maintenance services across multiple locations, with monthly evaluation criteria for various deliverables including mowing, trimming, edging, debris removal, weed control, fertilization, herbicide applications, mulching, irrigation, and miscellaneous landscape maintenance tasks. The performance standards are rated on a three-tier scale (Good, Fair, Poor) with corresponding financial penalties for non-compliance, ranging from 10-35% invoice deductions depending on the specific service area and level of performance deficiency.
The document provides a structured monthly reporting mechanism where the Facility Manager must complete and submit a performance evaluation to the Contract Manager, requiring signatures from both the Facility Manager and Contractor. Key performance requirements include mowing grassy areas weekly from May through October and biweekly from November through April, maintaining mulch depths, controlling weeds, managing irrigation systems, and ensuring proper landscape maintenance. The performance standards are designed to ensure consistent, high-quality landscape maintenance with clear consequences for substandard work, allowing the state to maintain professional and well-maintained grounds across its facilities.
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Attachment C - Performance Standards and Guarantees
DMS-24/25-247
Lawn Care Services
The Facility Manager must complete and submit this form monthly to the Contract Manager. The Facility Manager and Contractor must sign and date this form after completion.
Deliverable Guarantee1 Measurement2 1 - Good
2 - Fair
3 - Poor
Minimum Result of Noncompliance
Mowing Section 2.1: All grassy areas will be mowed a minimum of once weekly during the period of May through October in accordance with 2.8.1. All grassy areas will be mowed a minimum of once bi-weekly during the period of November through April in accordance with 2.8.2.
Contract Manager will receive monthly acknowledgement of services from Facility Manager (Attachment B - Monthly Summary Report).
35% will be deducted from Contractor's invoice for site associated with non-compliance.
Trimming and Edging
Section 2.2: Trimming and Edging along walks, bed edges, and tree wells shall be done to keep a neat appearance in accordance with 2.8.1.
Section 2.8.3: All bushes, hedges, flower beds, and ornamental vines will be trimmed and/or shaped at least monthly.
Contract Manager will receive monthly acknowledgement of services from Facility Manager (Attachment B - Monthly Summary Report).
15% will be deducted from Contractor's invoice for site associated with non-compliance.
Debris Removal Section 2.3: During routine maintenance visits, trash and debris must be removed from the property including sidewalks, parking lots, and access roads in accordance with 2.8.
Contract Manager will receive monthly acknowledgement of services from Facility Manager (Attachment B - Monthly Summary Report).
10% will be deducted from Contractor's invoice for site associated with non-compliance.
1 See Attachment A – Statement of Work for complete details on section references.
2 In accordance with the schedule in Section 2.8 of Attachment A, Statement of Work, or as otherwise indicated.
2 - Fair
3 - Poor
Minimum Result of Noncompliance
Weed Control / Fertilizer
Section 2.4: Well balanced fertilizer shall be applied two times per year to maintain a healthy green color. All lawns shall be treated with broadleaf weed control or other applicable pesticides in accordance with 2.8.
Contract Manager will receive monthly acknowledgement of services from Facility Manager (Attachment B - Monthly Summary Report).
10% will be deducted from Contractor's invoice for site associated with non-compliance.
Herbicide Applications
Section 2.4: All applications of pest control or herbicide products must be performed by or under the direct supervision of a licensed applicator.
After each application signage must be posted in accordance with applicable laws or ordinances.
Mulching Sections 2.5: Mulch in planting beds must be maintained at a minimum depth of three inches during all seasons of the year. Shrub beds and tree wells are to be mulched a minimum of twice a year during the months of April and October in accordance with 2.8.4.
Contract Manager will receive monthly acknowledgement of services from Facility Manager (Attachment B - Monthly Summary Report).
10% will be deducted from Contractor's invoice for site associated with non-compliance.
2 - Fair
3 - Poor
Minimum Result of Noncompliance
Irrigation Sections 2.6: Maintenance of all irrigation equipment and repairs at the facilities in this Agreement, excluding pumps and timers, are to be solely the responsibility of the Contractor. The irrigation system will be maintained by the Contractor through head- to-head checks, balancing, and adjustments. Spray pattern of each sprinkler head to be maintained for proper water distribution and to minimize overflow of water onto sidewalks, driveways, roads, and facilities.
Contract Manager will receive monthly acknowledgement of services from Facility Manager (Attachment B - Monthly Summary Report).
10% will be deducted from Contractor's invoice for site associated with non-compliance.
Miscellaneous Section 2.7: Contractor is responsible for monitoring the water needs of all seasonal color beds and coordinating the appropriate irrigation settings.
Contractor shall provide watering services up to two times per week for non-irrigated areas such as containers.
Section 2.2: Tree branches must be thinned and elevated as needed. This applies to tree branches/limbs and palm fronds within 15 feet or less of the ground.
Attachment A-Statement of Work, Contract Manager will receive monthly acknowledgement of services from Facility Manager (Attachment B - Monthly Summary Report).
10% will be deducted from provider's invoice for site associated with non-compliance.
Rating definitions:
1- Good: Performance Acceptable 2- Fair: Performance Needs Improvement (if Contractor fails to correct deficiencies the following month, Contractor will receive a 3 - Poor rating and invoice deductions will apply pursuant to Attachment C - Performance Standards and Guarantees) 3- Poor: Below Standards/Non-compliant (invoice deductions apply pursuant to Attachment C - Performance Standards and Guarantees)
Facility Manager Contractor
Date Date
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