ATTACHMENT C Past Performance Questionnaire.pdf

ATTACHMENT C: PAST PERFORMANCE QUESTIONNAIRE (PPQ)

Request for Quote (RFQ) No.: 36C10G23Q0040 Title: IVC CCC Nurse Telephone Triage Training

TO: Maggie Falkner, Contract Specialist AGENCY: Strategic Acquisition Center, Fredericksburg E-MAIL: maggie.falkner@va.gov

INFORMATION REQUEST: PAST PERFORMANCE

The Department of Veterans Affairs is currently in the process of awarding a competitive service contract. “Insert Contractor Name” has provided this Questionnaire to you for a reference regarding “Insert Contractor Name” record of past performance under Contract No.

“Insert Contract Number”

Send completed questionnaires to maggie.falkner@va.gov and Justin.Sink@va.gov

NOTE TO OFFERORS: If the Questionnaire is provided for subcontractor’s reference, the offeror’s name below must include both the prime and subcontractor names (e.g. contractor X, who is a subcontractor to offeror Y for this solicitation).

Contractor’s Name:

Name of Person Completing the Evaluation:

Telephone: E-mail:

Title:

Company/Organization:

Please rate the contractor in each of the following areas. Note: there is room for comments where you deem remarks would be helpful to our evaluation.

• Not Applicable: N/A

• 1: Performance clearly below the contract performance standard or requirement

• 2: Performance occasionally does not meet minimum contract performance standard or requirement

• 3: Performance that meets the minimum contract performance standard or requirement

• 4: Performance that meets and occasionally exceeds the contract performance standard or requirement

• 5: Performance that almost always exceeds the contract performance standard or requirement

1. Overall quality/satisfaction N/A

1 2 3 4 5 mailto:Traevon.Black@va.gov mailto:Traevon.Black@va.gov mailto:Justin.Sink@va.gov

Overall satisfaction with the Contractor’s performance.

2. Timeliness of performance N/A

1 2 3 4 5

Rate the timeliness of the contractor's performance.

3. Satisfaction with the quality of service delivered

N/A 1 2 3 4 5

Rate the effectiveness and applicability of the plans and strategies delivered and the actual implementation of those.

4. Satisfaction with problem resolution N/A 1 2 3 4 5

This includes the contractor’s ability to solve problems, the speed in which they handle problems, and their effective delivery of resolutions.

5. Satisfaction with the quality of customer service

N/A 1 2 3 4 5

Rate the quality of the contractor's customer service received in executing the project work scope.

6. Have you issued a cure notice, show cause notice, suspension of progress payments or other letters directing the correction of a performance problem in the past 3 years?

Yes No If Yes, please explain.

7. Have you terminated this contractor for default within the past 3 years, or are there any pending termination actions? Yes No If Yes, please explain.

8. Based on the contractor’s overall performance, would you award them another contract?

Yes No If No, please explain.

9. Have you discussed any adverse past performance problems with the contractor and given them an opportunity to comment? Yes No Please explain.

10. Do you file past performance information in a database that the Contracting Officer may search? Yes No Please explain.

11. If the contract had options, were those options exercised? Yes No Please explain.

12. What was the contract period of performance (i.e., when were services provided)?

13. What was the dollar value of the contract performed by the contractor?

14. Provide a brief description of the services provided by the contractor for this contract.

Please attach any past performance database reports or other material you deem appropriate to a full understanding of the Contractor’s past performance by the evaluator. Please provide information on any adverse performance by the contractor and the corrective actions taken.