Attachment C, 911 CHE Services Standards Requirements.pdf
PDF 232 KB Posted
- Attached to
- NG911 CHE Services
- Solicitation number
- 4400035089
- Issued by
- Pennsylvania
About this file
Summary
This Statement of Work (SOW) document for Pennsylvania's NG911 Call Handling Equipment (CHE) Services Invitation to Qualify (ITQ) contract outlines the industry standards and compliance requirements that contractors must adhere to when providing CHE services. The CHE service must comply with standards developed by approved standards development organizations including the National Emergency Number Association (NENA), the Internet Engineering Task Force (IETF), the Association of Public Safety Officials (APCO), and the National Institute of Standards and Technology (NIST). The contractor is responsible for maintaining compliance with new or subsequent versions of these standards throughout the contract term. Attachment C provides a comprehensive reference list of currently accepted industry standards, though this list is not exhaustive or definitive.
The attachment identifies over forty applicable standards spanning multiple SDO categories. Standards include ANSI/APCO requirements for site hardening and TTY/TDD operations; FBI CJIS standards for criminal justice information security; NENA standards covering next-generation 911 architecture (i3), security (NG-SEC), location data, text-to-911 handling, real-time text (RTT), call processing metrics, and emergency incident data objects; NIST standards for cybersecurity frameworks and cryptographic modules (FIPS 140-3 and SP 800-53); and TIA standards for telecommunications infrastructure in data centers. The most recent standard revisions are referenced, with several standards noted as under revision. The document serves as the technical baseline for evaluating contractor qualifications and ensures alignment with national best practices and security protocols for next-generation emergency services infrastructure.
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment D, Terms and Conditions.pdf | ||
| 911 CHE Statement of Work.pdf | ||
| Attachment A, PSAP Summary.pdf | ||
| Attachment B, 911 CHE Services Questionnaire.docx | DOCX document |
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Text version
STATEMENT OF WORK (SOW)
NG911 CALL HANDLING EQUIPMENT (CHE) SERVICES
INVITATION TO QUALIFY (ITQ) CONTRACT
ATTACHMENT C
NG911 CHE Standards
The CHE Service shall adhere to Commonly Accepted Industry Standards developed by an approved standards development organization including but not limited to, the National Emergency Number Association (NENA), the Internet Engineering Task Force (IETF), the Association of Public Safety Officials (APCO), and the National Institute of Standards and Technology. See Attachment C, Standards.
The Contractor shall ensure the CHE service maintains compliance with new or subsequent versions of these standards.
Attachment C identifies currently accepted industry standards; however, it is provided for reference only and should not be considered exhaustive or definitive.
SDO Standard ID Standard Title Standard Description Latest Revision / Release Date
ANSI
APCO
APCO ANS
2.106.1-2019
ANSI/APCO Public Safety Grade
Site Hardening Requirements
Comprehensive analysis of site hardening requirements and was compiled by the
Association of Public Safety Communications
Officials (APCO) International.
June 11, 2019
APCO ANS 1.108.1-
Minimum Operational Standards for the use of
TTY/TDD or similar device in the Public
Safety Communications Center
Minimal operational requirements for the use of
TTY/TDD or similar devices
August 13, 2018
FBI
CJIS
CJISD-ITS-
DOC-08140-
5.9.3
Criminal Justice Information Services
(CJIS) Security Policy
Law enforcement and criminal justice agencies for protecting the sources, transmission, storage, and generation of criminal justice information.
September 14, 2023
NENA 02/2019
NENA Recommended Best practices for supplemental 9-1-1 location data
It is designed to establish guidance on the potential use by the nation’s Public Safety Answering Points
(PSAPs) of 9-1-1 location data provided outside of the traditional process used by wireless carriers.
February 1, 2019
NENA NENA 04-005
v1
NENA Security for Next-Generation 9-1-1 Standard (NG-SEC)
Minimal guidelines and requirements for the protection of NG9-1-1 assets or elements within a changing business environment
February 6, 2010
ANSI
APCO
APCO ANS
2.106.1-2019
ANSI/APCO Public Safety Grade
Site Hardening Requirements
Comprehensive analysis of site hardening requirements and was compiled by the
Association of Public Safety Communications
Officials (APCO) International.
June 11, 2019
APCO ANS 1.108.1-
Minimum Operational Standards for the use of
TTY/TDD or similar device in the Public
Safety Communications Center
Minimal operational requirements for the use of
TTY/TDD or similar devices
August 13, 2018
FBI
CJIS
CJISD-ITS-
DOC-08140-
5.9.3
Criminal Justice Information Services
(CJIS) Security Policy
Law enforcement and criminal justice agencies for protecting the sources, transmission, storage, and generation of criminal justice information.
September 14, 2023
NENA
NENA 75-001
(under revision)
Next Generation 9-1-1 Security (NG-SEC)
Audit Checklist
This checklist provides a summary of the requirements and recommendations detailed in the NG-SEC standard and provide the educated user a method to document a NG-SEC Audit.
December 14, 2011
NENA NENA 75-502
Handling Text-to-9-1-1 in the PSAP Information Document
The NENA Information Document (INF) for
Handling Text-to-9-1-1 in the PSAP is intended to provide a guideline for
PSAPs with recommendations for emergency calling to 9-1-1 using text messaging.
October 9, 2013
NENA
NENA INF-
007.1-2013
(under revision)
NENA Master Glossary of 9-1-1 Terminology
Defines the terms, acronyms, and definitions associated with the 911 industry. Online NENA Glossary may be more current.
June 22, 2021
ANSI
APCO
APCO ANS
2.106.1-2019
ANSI/APCO Public Safety Grade
Site Hardening Requirements
Comprehensive analysis of site hardening requirements and was compiled by the
Association of Public Safety Communications
Officials (APCO) International.
June 11, 2019
APCO ANS 1.108.1-
Minimum Operational Standards for the use of
TTY/TDD or similar device in the Public
Safety Communications Center
Minimal operational requirements for the use of
TTY/TDD or similar devices
August 13, 2018
FBI
CJIS
CJISD-ITS-
DOC-08140-
5.9.3
Criminal Justice Information Services
(CJIS) Security Policy
Law enforcement and criminal justice agencies for protecting the sources, transmission, storage, and generation of criminal justice information.
September 14, 2023
NENA NENA-ADM-
000.24-2021
NENA Operational Impacts of Devices and
Sensors Information Document
Document is provided to assist Public Safety
Answering Points (PSAPs) and governing 9-1-1 authorities with information for evaluating the operational impacts of devices and sensors which may interface with the
PSAP.
08/17/2018
NENA NENA-INF-
004.1.2-2018
NENA Next Generation 9-1-1 Security (NG- SEC) Information
Document
Best practices relative to security of the i3 system. December 8, 2016
NENA NENA-INF-
015.1-2016
NENA Virtual PSAP Management
Information Document
A guide for PSAP Authority to evaluate opportunities and challenges presented with the personnel and PSAP management necessary for employing virtual workers for the traditional PSAP environment.
December 21, 2017
ANSI
APCO
APCO ANS
2.106.1-2019
ANSI/APCO Public Safety Grade
Site Hardening Requirements
Comprehensive analysis of site hardening requirements and was compiled by the
Association of Public Safety Communications
Officials (APCO) International.
June 11, 2019
APCO ANS 1.108.1-
Minimum Operational Standards for the use of
TTY/TDD or similar device in the Public
Safety Communications Center
Minimal operational requirements for the use of
TTY/TDD or similar devices
August 13, 2018
FBI
CJIS
CJISD-ITS-
DOC-08140-
5.9.3
Criminal Justice Information Services
(CJIS) Security Policy
Law enforcement and criminal justice agencies for protecting the sources, transmission, storage, and generation of criminal justice information.
September 14, 2023
NENA
NENA-INF-
025.2-2017
(under revision)
NENA Integrating Applications on
Intelligent Workstations Information Document
Offers information to help make decisions that are necessary to integrate multiple applications on a single hardware platform at the Enhanced 9-1-1 Public Safety Answering
Point (PSAP).
August 12, 2018
NENA NENA-INF-
029.2-18
NENA PSAP Readiness for Real-Time Text (RTT) Information
Document
Defines a recommendation to establish guidelines for the call handling procedures and identifies areas of training that may be needed with the introduction of RTT.
January 20, 2021
NENA NENA-INF-
042.1-2021
NENA Next Generation 9-1-1 Public Safety
Answering Point Requirements
Requirements for a NG9-1-1 PSAP that is capable of receiving IP-based signaling and media for delivery of emergency calls conformant to the latest version of the NENA i3 Architecture document (NENA-
STA-010).
June 10, 2018
ANSI
APCO
APCO ANS
2.106.1-2019
ANSI/APCO Public Safety Grade
Site Hardening Requirements
Comprehensive analysis of site hardening requirements and was compiled by the
Association of Public Safety Communications
Officials (APCO) International.
June 11, 2019
APCO ANS 1.108.1-
Minimum Operational Standards for the use of
TTY/TDD or similar device in the Public
Safety Communications Center
Minimal operational requirements for the use of
TTY/TDD or similar devices
August 13, 2018
FBI
CJIS
CJISD-ITS-
DOC-08140-
5.9.3
Criminal Justice Information Services
(CJIS) Security Policy
Law enforcement and criminal justice agencies for protecting the sources, transmission, storage, and generation of criminal justice information.
September 14, 2023
NENA NENA-REQ-
001.1.2-2018
NENA Requirements for 3D Location Data for E9-1-1 and NG9-1-
Guidelines and requirements for operationalizing three-dimensional location in NG9-1-1 and E9-1-1.
June 10, 2022
NENA NENA-REQ-
003.1-2022
NENA Next Generation
9-1-1 (NG9-1-1)
United States Civic Location Data
Exchange Format (CLDXF) Standard
Standard supports the exchange of location address information about 9-1-1 calls and defines the detailed data elements needed for address data exchange.
March 23, 2014
NENA NENA-STA-
004.1.1-2014
NENA Standard for NG9-1-1 GIS Data
Model
Defines the GIS data information, formats, requirements, and related information used in NENA
Next Generation 9-1-1 (NG9-1-1) Core Services
(NGCS).
July 12, 2022
ANSI
APCO
APCO ANS
2.106.1-2019
ANSI/APCO Public Safety Grade
Site Hardening Requirements
Comprehensive analysis of site hardening requirements and was compiled by the
Association of Public Safety Communications
Officials (APCO) International.
June 11, 2019
APCO ANS 1.108.1-
Minimum Operational Standards for the use of
TTY/TDD or similar device in the Public
Safety Communications Center
Minimal operational requirements for the use of
TTY/TDD or similar devices
August 13, 2018
FBI
CJIS
CJISD-ITS-
DOC-08140-
5.9.3
Criminal Justice Information Services
(CJIS) Security Policy
Law enforcement and criminal justice agencies for protecting the sources, transmission, storage, and generation of criminal justice information.
September 14, 2023
NENA NENA-STA-
006.2a-2022
Hearing Standards for Public Safety
Telecommunicators
Assists PSAPs in establishing ADA compliant hearing standards for public safety telecommunicators.
January 19, 2020
NENA NENA-STA-
007.3-2020
NENA i3 Standard for Next Generation 9-1-1
Functional and interface specifications for a post-transition IP-based multimedia telecommunications system.
July 12, 2021
NENA
NENA-STA-
010.3e-2021
(under revision)
NG9-1-1 Additional Data Standard
The use of additional data associated with a call, a location, a caller and a
PSAP. Together with the SIP Invite and PIDF-LO
This document supersedes
NENA 71-001.
December 21, 2017
ANSI
APCO
APCO ANS
2.106.1-2019
ANSI/APCO Public Safety Grade
Site Hardening Requirements
Comprehensive analysis of site hardening requirements and was compiled by the
Association of Public Safety Communications
Officials (APCO) International.
June 11, 2019
APCO ANS 1.108.1-
Minimum Operational Standards for the use of
TTY/TDD or similar device in the Public
Safety Communications Center
Minimal operational requirements for the use of
TTY/TDD or similar devices
August 13, 2018
FBI
CJIS
CJISD-ITS-
DOC-08140-
5.9.3
Criminal Justice Information Services
(CJIS) Security Policy
Law enforcement and criminal justice agencies for protecting the sources, transmission, storage, and generation of criminal justice information.
September 14, 2023
NENA NENA-STA-
012.2-2017
Standard Data Formats For E9-1-1 Data
Exchange & GIS Mapping
Standard formats for Automatic Location
Identification (ALI) data exchange between service providers and database management system (DBMS) providers, a
Geographic Information System (GIS) data model, a data dictionary, and formats for data exchange between the ALI database and PSAP controller equipment.
August 12, 2018
ANSI
APCO
APCO ANS
2.106.1-2019
ANSI/APCO Public Safety Grade
Site Hardening Requirements
Comprehensive analysis of site hardening requirements and was compiled by the
Association of Public Safety Communications
Officials (APCO) International.
June 11, 2019
APCO ANS 1.108.1-
Minimum Operational Standards for the use of
TTY/TDD or similar device in the Public
Safety Communications Center
Minimal operational requirements for the use of
TTY/TDD or similar devices
August 13, 2018
FBI
CJIS
CJISD-ITS-
DOC-08140-
5.9.3
Criminal Justice Information Services
(CJIS) Security Policy
Law enforcement and criminal justice agencies for protecting the sources, transmission, storage, and generation of criminal justice information.
September 14, 2023
NENA NENA-STA-
015.10-2018
NG9-1-1 Call Processing Metrics
Standard
Define normalized NG9-1- 1 call processing metrics for computing useful statistics so that independent implementations can derive the same comparable measurements.
September 21, 2022
NENA NENA-STA-
019.2-2022
NENA Standard for 9- 1-1 Call Processing
Defines the processing of 911 calls by a PSAP, including call answering standards.
April 16, 2020
NENA NENA-STA-
020.1-2020
NENA Standard for Emergency Incident Data Object (EIDO)
Provides standard format for exchanging emergency incident data between disparate systems and agencies.
April 19, 2022
ANSI
APCO
APCO ANS
2.106.1-2019
ANSI/APCO Public Safety Grade
Site Hardening Requirements
Comprehensive analysis of site hardening requirements and was compiled by the
Association of Public Safety Communications
Officials (APCO) International.
June 11, 2019
APCO ANS 1.108.1-
Minimum Operational Standards for the use of
TTY/TDD or similar device in the Public
Safety Communications Center
Minimal operational requirements for the use of
TTY/TDD or similar devices
August 13, 2018
FBI
CJIS
CJISD-ITS-
DOC-08140-
5.9.3
Criminal Justice Information Services
(CJIS) Security Policy
Law enforcement and criminal justice agencies for protecting the sources, transmission, storage, and generation of criminal justice information.
September 14, 2023
NENA
NENA-STA-
021.1a-2021
(under revision)
Conveyance of Emergency Incident Data Objects (EIDO) between Next Generation (NG9-1-1)
Systems and Applications
Define a transport model for the secure, verified, and reliable delivery of
EIDOs, both during the processing of emergency calls and thereafter.
February 21, 2023
NENA
NENA-STA-
024.1a-2023
(under revision)
NENA PSAP Master Clock Standard
Provides a standard method of connecting an accurate time source to the various elements of a
PSAPs CPE that depend on time information for operation.
February 28, 2022
NENA NENA-STA-
026.5-2022
NENA Generic Standards for E9-1-1
PSAP Intelligent Workstations (IWS)
Equipment
Defines PSAPs Intelligent Workstation (IWS) equipment requirements intended for use by users, manufacturers and providers of E9-1-1 Customer Premise Equipment (CPE). This standard is a guide for designers and manufacturers of E9-1-1 PSAP equipment. This document supersedes NENA 04-004.
June 16, 2018
ANSI
APCO
APCO ANS
2.106.1-2019
ANSI/APCO Public Safety Grade
Site Hardening Requirements
Comprehensive analysis of site hardening requirements and was compiled by the
Association of Public Safety Communications
Officials (APCO) International.
June 11, 2019
APCO ANS 1.108.1-
Minimum Operational Standards for the use of
TTY/TDD or similar device in the Public
Safety Communications Center
Minimal operational requirements for the use of
TTY/TDD or similar devices
August 13, 2018
FBI
CJIS
CJISD-ITS-
DOC-08140-
5.9.3
Criminal Justice Information Services
(CJIS) Security Policy
Law enforcement and criminal justice agencies for protecting the sources, transmission, storage, and generation of criminal justice information.
September 14, 2023
NENA NENA-STA-
028.2-2018
NENA TTY/TDD
Communications
Standard Operating Procedure Model Recommendation
This document provides a model recommendation to establish guidelines for the operation of the equipment and call handling procedures used to provide access for persons with speech or hearing impairment.
August 17, 2018
NENA NENA-STA-
037.2-2018
NG91-1 Data Flow Standard
This document seeks to inform on E9-1-1 and
NG9-1-1 data flow issues and identify at least a few transition issues for additional consideration.
January 20,2021
ANSI
APCO
APCO ANS
2.106.1-2019
ANSI/APCO Public Safety Grade
Site Hardening Requirements
Comprehensive analysis of site hardening requirements and was compiled by the
Association of Public Safety Communications
Officials (APCO) International.
June 11, 2019
APCO ANS 1.108.1-
Minimum Operational Standards for the use of
TTY/TDD or similar device in the Public
Safety Communications Center
Minimal operational requirements for the use of
TTY/TDD or similar devices
August 13, 2018
FBI
CJIS
CJISD-ITS-
DOC-08140-
5.9.3
Criminal Justice Information Services
(CJIS) Security Policy
Law enforcement and criminal justice agencies for protecting the sources, transmission, storage, and generation of criminal justice information.
September 14, 2023
NENA NENA-STA-
043.1-2021
NG9-1-1 Emergency Incident Data
Document (EIDD)
NIEM conformant (XML-based) specifications for exchanging emergency incident information.
January 3, 2017
NENA
APCO
APCO NENA
2.105.1-2017
NENA Human Machine Interface & PSAP
Display Requirements
Requirements for the human machine interface
(HMI) display for the Next Generation 9-1-1 (NG9-1-
1) System.
October 20, 2010 Version 1
NENA
APCO
NENA 54-750
v1
Emergency Incident Data Document (EIDD)
NIEM conformant (XML-based) specifications for exchanging emergency incident information to agencies and regions that implement NG911.
January 8, 2014
NENA
APCO
NENA/APCO-
INF-005
Guidelines for Media Sanitization
The process that renders access to target data on the media infeasible for a given level of effort.
December 2014
ANSI
APCO
APCO ANS
2.106.1-2019
ANSI/APCO Public Safety Grade
Site Hardening Requirements
Comprehensive analysis of site hardening requirements and was compiled by the
Association of Public Safety Communications
Officials (APCO) International.
June 11, 2019
APCO ANS 1.108.1-
Minimum Operational Standards for the use of
TTY/TDD or similar device in the Public
Safety Communications Center
Minimal operational requirements for the use of
TTY/TDD or similar devices
August 13, 2018
FBI
CJIS
CJISD-ITS-
DOC-08140-
5.9.3
Criminal Justice Information Services
(CJIS) Security Policy
Law enforcement and criminal justice agencies for protecting the sources, transmission, storage, and generation of criminal justice information.
September 14, 2023
NIST 800-88 Rev. 1
Framework for Improving Critical
Infrastructure Cybersecurity
Provides standards, guidelines, and best practices that promote the protection of critical infrastructure.
February 26, 2024
NIST Cybersecurity Framework 2.0
Security Requirements for Cryptographic
Modules
Security requirements that will be satisfied by a cryptographic module utilized with a security system protecting sensitive but unclassified information.
March 22, 2019
NIST FIPS 140-3
Security and Privacy Controls for Federal Information Systems and Organizations
A catalog of security and privacy controls for information systems and organizations to protect organizational operations, assets, and individuals.
November 7, 2023
NIST SP 800-53
Release 5.1.1
Telecommunications Infrastructure Standard for Data Centers
The minimum requirements for telecommunications infrastructure of data centers.
February 2022
ANSI
APCO
APCO ANS
2.106.1-2019
ANSI/APCO Public Safety Grade
Site Hardening Requirements
Comprehensive analysis of site hardening requirements and was compiled by the
Association of Public Safety Communications
Officials (APCO) International.
June 11, 2019
APCO ANS 1.108.1-
Minimum Operational Standards for the use of
TTY/TDD or similar device in the Public
Safety Communications Center
Minimal operational requirements for the use of
TTY/TDD or similar devices
August 13, 2018
FBI
CJIS
CJISD-ITS-
DOC-08140-
5.9.3
Criminal Justice Information Services
(CJIS) Security Policy
Law enforcement and criminal justice agencies for protecting the sources, transmission, storage, and generation of criminal justice information.
September 14, 2023
TIA TIA-942-B
Telecommunications Infrastructure Standard for Data Centers
The minimum requirements for telecommunications infrastructure of data centers
February 2022 https://global.ihs.com/doc_detail.cfm?&rid=TIA&item_s_key=00414811&item_key_date=860905&input_doc_number=TIA-942&input_doc_title=#abstract
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