Attachment B, 911 CHE Services Questionnaire.docx

24 KB Posted

Attached to
NG911 CHE Services
Solicitation number
4400035089
Issued by
Pennsylvania

About this file

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This file is a Statement of Work and questionnaire attachment for the Pennsylvania Emergency Management Agency's (PEMA) NG911 Call Handling Equipment (CHE) Services Invitation to Qualify (ITQ) contract. The solicitation seeks qualified suppliers to participate in a statewide ITQ process for next-generation 911 call handling equipment services. Suppliers meeting the qualifications will be awarded a contract and may be eligible to respond to subsequent Requests for Quote (RFQ). Suppliers must register as Pennsylvania Suppliers through the PA Supplier Portal and create user profiles within the JAGGAER procurement portal, selecting commodity code 92000000-ITQ-640. All qualifications must be submitted electronically through JAGGAER. The solicitation contains no goal setting requirements.

The questionnaire serves informational purposes and does not determine contractor qualification. It requests disclosure of geographic service limitations, capacity constraints across multiple dimensions including PSAP tenants, call volume, and mass call event processing capabilities, and supplier interest in cloud-based, data center-hosted, or hybrid hosted solutions. Prospective suppliers should consult the complete ITQ documentation available on the Pennsylvania Department of General Services website and contact JAGGAER technical support at 800-233-1121 for assistance with the submission process.

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Other files

File Type Posted
Attachment A, PSAP Summary.pdf PDF
Attachment C, 911 CHE Services Standards Requirements.pdf PDF
Attachment D, Terms and Conditions.pdf PDF
911 CHE Statement of Work.pdf PDF

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STATEMENT OF WORK (SOW)

NG911 CALL HANDLING EQUIPMENT (CHE) SERVICES

INVITATION TO QUALIFY (ITQ) CONTRACT

ATTACHMENT B

NG911 CHE Questionnaire

This questionnaire is for informational purposes and will not be utilized to qualify contractors.

1. Please list the counties or regions where the contractor does not desire to offer services?

2. Please disclose any known capacity limitations of your CHE Service, including but not limited to, number of PSAP tenants, Uniform Resource Indicators (URIs), positions, users, queues, talk paths, 10-digit lines, speed dials, call appearances, call volume, or services.

3. Please disclose any known capacity limitations related to the CHE Services ability to process mass call events (simultaneous incoming voice and text 911 calls, non-emergency calls, and outgoing calls).

4. Are you interested in providing a cloud-based hosted solution?

5. Are you interested in providing a data center hosted solution?

6. Are you interested in providing a hybrid hosted solution?

File details come from the government source that posted it. Updated .