Attachment A, PSAP Summary.pdf
PDF 203 KB Posted
- Attached to
- NG911 CHE Services
- Solicitation number
- 4400035089
- Issued by
- Pennsylvania
About this file
Attachment A, PSAP Summary, is a comprehensive inventory document detailing the Public Safety Answering Points (PSAPs) across Pennsylvania's 67 counties and the City of Philadelphia. The document provides operational data for each PSAP entity, including primary facility locations, backup facility locations and types, total staffing positions (combining full-time, part-time, and supervisor telecommunicator roles), and equipment refresh schedules. Key metrics include 2025 projected call volumes across the state, with 935 total positions at primary locations, 304 at backup locations, and 195 mobile positions, for a combined total of 1,434 positions statewide. The data reveals significant variation in operational scale, from single-position PSAPs like Forest County to major operations such as Philadelphia City with 142 total positions and Allegheny County with 136 positions. Equipment refresh dates range from 2024 to 2029, with most PSAPs scheduled for replacement between 2025 and 2028.
The summary aggregates statewide 911 call volume data showing 13,810,768 total inbound calls projected for 2025, comprising 7,285,919 ten-digit calls and 6,524,849 standard inbound calls, with 2,480,859 outbound calls anticipated. Backup facility types vary across PSAPs, including physical fixed locations, mobile command vehicles, and alternative facilities such as county EMA offices and university buildings. The document identifies backup arrangements between adjacent PSAPs, such as Forest County's calls being answered by Clarion and Warren County PSAPs, and establishes the infrastructure baseline for Pennsylvania's participation in the statewide NG911 CHE (Computer-Aided Dispatch Hardware and Equipment) Services program administered by the Pennsylvania Emergency Management Agency (PEMA).
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment D, Terms and Conditions.pdf | ||
| 911 CHE Statement of Work.pdf | ||
| Attachment C, 911 CHE Services Standards Requirements.pdf | ||
| Attachment B, 911 CHE Services Questionnaire.docx | DOCX document |
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Text version
Appendix A, PSAP Summary
PSAP Site Name/County Primary Location Address
Regional ESINet Affiliation
Used for Call Delivery
Number of Positions Primary Location
Number of Positions Backup
Location
Number of mobile
Positons Total
Positions Backup Facility Type Backup Facility Location CHE Refresh Due
Call Volume
Inbound 10 Digit
Call Volume
Total Inbound Call Volume
Outbound Call
Volume
Full-time, Part-time and Supervisor
Telecommunicator Staffing Allocation NOTE
Adams County Department of Emergency Services 230 Greenamyer Lane Gettysburg, PA 17325-2313 7 3 0 10 Physical Fixed Basement of County Courthouse 2029 31,862 44,482 76,344 14,370 29 Allegheny County Department of Emergency Services 150 Hookstown Grade Road Coraopolis, PA 15108 Westcore 89 43 4 136 Physical Fixed 400 N Lexington St PGH, PA 15208 2026 806,582 152,253 958,835 179,458 277 Armstrong County 911 131 Armsdale Road Kittanning, PA 16201 Westcore 6 0 3 9 MCV (Mobile Command Vehicle) 131 Armsdale Rd., Kittanning PA- Limited capabilities 2026 25,969 35,591 61,560 13,407 20 Beaver County Emergency Services 351 14th Street Ambridge, PA 15003 Westcore 15 0 2 17 MCV (Mobile Command Vehicle) Beaver County Hazmat Garage. 2026 66,482 162,378 228,860 42,589 43 Bedford County 911 200 South Juliana Street Bedford, PA 15522 SCM 5 0 0 5 Other PSAP Blair, Fulton, Huntingdon 2025 13,871 38,249 52,120 13,189 17 Berks County Department of Emergency Services 2561 Bernville Road Reading, PA 19605 34 10 3 47 Physical Fixed 633 Court Street, Reading, PA 2026 166,516 343,428 509,944 143,754 83 Blair County Department of Emergency Services 615 4th Street Altoona, PA 16602 SCM 10 0 4 14 Other PSAP Bedford,Centre, Huntingdon 2025 54,655 56,753 111,408 84,002 30 Bradford County Department of Emergency Services 22 Burgert Drive Towanda, PA 18848 13 9 1 23 Other PSAP Wyoming County 2029 17,328 48,500 65,828 21,209 20 Bucks Department of Emergency Communications 911 Freedom Way Ivyland, PA 18974 35 21 4 60 Other PSAP 55 E Court Street, Doylestown, PA, 18901 2028 223,173 545,666 768,839 143,767 130 Butler County Department of Emergency Services 120 McCune Drive Butler, PA 16001-6388 Westcore 8 7 3 18 Other PSAP Lawrence County 2026 81,011 49,119 130,130 32,391 34 Cambria County Department of Emergency Services 401 Candlelight Drive, Suite 100 Ebensburg, PA 15931 Westcore 12 0 2 14 Physical Fixed 100 Franklin St, Johnstown PA 15901 2026 50,444 124,321 174,765 35,080 28 Cameron County Office of Emergency Services 20 East 5th Street Emporium, PA 15834 11 1 0 12 Physical Fixed Cameron 2026 0 1,153 1,153 0 0 Calls answered by Elk County
Carbon County Emergency Services 1264 Emergency Lane Nesquehoning, PA 18240 8 2 1 11 MCV (Mobile Command Vehicle) 911/EMA Building 2029 28,854 91,263 120,117 27,528 17 Central Susquehanna Regional 911 System (Union/Snyder) Central Susquehanna Regional 9-1-1 30 Universal Road Selinsgrove, PA 17870 9 0 2 11 Physical Fixed Lewisburg 2028 30,111 68,934 99,045 18,313 28 Combined PSAP entity covering Snyder and Union County
Centre County 911/Emergency Communications 420 Holmes Street Bellefonte, PA 16827 SCM 12 0 4 16 Physical Fixed Penn State University 2029 38,527 97,332 135,859 25,324 27 Chester County Department of Emergency Services 601 Westtown Road, Suite 12 West Chester, PA 19380-0990 34 18 6 58 Physical Fixed South Coatesville Borough 2025 174,844 188,141 362,985 91,337 74 Clarion County Department of Public Safety 160 Amsler Ave, Suite 2 Shippenville, PA 16254 5 0 2 7 MCV (Mobile Command Vehicle) 160 Amsler Ave. Shippenville, PA 16254 2026 14,422 6,137 20,559 10,950 23 Clearfield County 9-1-1 911 Leonard Street Clearfield, PA 16830-3245 8 0 2 10 MCV (Mobile Command Vehicle) 55 21St Clearfield, Pa 16830 2026 26,805 47,387 74,192 22,949 27 Clinton County Department of Emergency Services 311 Frederick Street, Suite A Lock Haven, PA 17745 7 1 2 10 Other PSAP 58 Pine Mountain Road, Lock Haven, PA 2028 13,876 47,059 60,935 17,509 17 Crawford County Office of Emergency Services 632 Pine Street Meadville, PA 16335 6 0 3 9 Physical Fixed 13582 Grand Street, Meadville, PA. 16335 2026 26,339 80,595 106,934 16,469 19 Cumberland County Department of Public Safety 1 Public Safety Drive Carlisle, PA 17013 17 0 4 21 MCV (Mobile Command Vehicle) DPS Building 2029 91,614 129,382 220,996 47,007 58 Dauphin County Department of Public Safety 911 Gibson Boulevard Steelton, PA 17113-1899 17 0 6 23 Other PSAP Cumberland County 2029 159,997 156,036 316,033 59,073 60 Delaware County Emergency Services 360 North Middletown Road Media, PA 19063 24 6 10 40 Physical Fixed 201 W Front Street Media 2026 421,433 284,816 706,249 145,528 92 East Central Emergency Network (Columbia/Montour) 26 West First Street Bloomsburg, PA 17815 6 7 1 14 Other PSAP CSR 2028 31,781 68,973 100,754 19,747 14 Combined PSAP entity covering Columbia and Montour County
Elk County Emergency Services 131 Ridgmont Drive Ridgway, PA 15853 11 11 0 22 Other Multiple 2026 11,159 16,021 27,180 10,920 21 Erie County Department of Public Safety and 911 2880 Flower Road Erie, PA 16509 15 3 2 20 Physical Fixed Emergycare 1926 Peach St., Erie PA 16502 2026 128,140 26,091 154,231 7,417 54 Fayette County Office of Emergency Management 24 East Main Street, 4th Floor Uniontown, PA 15401 Westcore 9 0 0 9 Other Hardy Airport, EMA Annex/ Hazmat base 2026 59,248 41,609 100,857 34,367 40 Forest County Emergency Services 526 Elm Street, Box 3 Tionesta, PA 16353 0 0 0 0 Other PSAP Clarion / Warren PSAPs - Associated Backup Plan Applies 0 0 0 0 0 Calls answered by Clarion and Warren County
Franklin County Department of Emergency Services 390 New York Avenue Chambersburg, PA 17201 8 5 1 14 Physical Fixed 157 Lincoln Way E Chambersburg PA 172001 2029 49,297 123,854 173,151 15,268 43 Fulton County 911 219 North 2nd Street, Suite 106 McConnellsburg, PA 17233 SCM 2 0 4 6 Other PSAP Bedford, Blair, Centre, Huntingdon 2025 4,925 9,641 14,566 3,357 20 Greene Department of Emergency Services 55 West Greene Street Waynesburg, PA 15370-8070 Westcore 1 1 0 2 Other PSAP Fayette County PSAP 2026 21,247 15,453 36,700 21,807 11 Huntingdon County 9-1-1 530 Washington Street Huntingdon, PA 16652 SCM 5 0 4 9 Other PSAP Bedford, Blair, Centre, Fulton 2025 11,108 25,827 36,935 9,038 0 Indiana County Emergency Management Agency 85 Haven Drive Indiana, PA 15701 Westcore 7 2 0 9 Physical Fixed 529 Fire Academy Rd, Homer City, PA 15748 2026 25,658 33,740 59,398 15,678 25 Jefferson County Department of Emergency Services 560 Service Center Road Brookville, PA 15825 7 0 2 9 Physical Fixed Multiple 2026 14,156 26,032 40,188 12,869 18 Juniata County Department of Emergency Services 11 North 3rd Street Mifflintown, PA 17059 6 0 0 6 Other PSAP Perry County 2027 5,568 15,980 21,548 5,476 18 Lackawanna County Department of Emergency Services 30 Valley View Business Park Jessup, PA 18434 22 0 4 26 MCV (Mobile Command Vehicle) PSAP 2029 104,928 114,718 219,646 83,952 44 Lancaster County-Wide Communications 28 S. Charlotte St., Manheim, PA 17545-0487 26 14 0 40 Physical Fixed Industrial Dr, Brownstown, PA 2026 194,831 242,597 437,428 84,392 91 Lawrence County Department of Public Safety 1451 County Line Road New Castle, PA 1610 Westcore 7 0 2 9 Other PSAP Butler Co, Mercer Co. 2026 34,264 95,362 129,626 31,931 28 Lebanon County Emergency Management Agency 400 South 8th Street, Room 12 Lebanon, PA 17042 14 6 6 26 Physical Fixed County Courthouse 2025 50,566 184,747 235,313 29,636 38 Lehigh County Communications Center 640 West Hamilton Street, 10th Floor Allentown, PA 18101 24 0 4 28 Other PSAP Northampton County 2027 155,164 287,900 443,064 84,163 70 Luzerne County 9-1-1 100 Young Street Hanover Township, PA 18706 20 7 7 34 Physical Fixed 185 Water Street, Wilkes-Barre, PA (Luzerne County EMA) 2029 194,473 179,103 373,576 74,053 73 Lycoming County Department of Public Safety 542 County Farm Road, Suite 101 Montoursville, PA 17754 9 5 3 17 Physical Fixed 33 W 3rd Street, Williamsport PA 2028 44,418 76,690 121,108 7,139 21 McKean County 911 17175 State Route 6 Smethport, PA 16749 6 0 2 8 Other PSAP Warren County 2026 13,776 24,761 38,537 9,471 15 Mercer County Department of Public Safety 205 South Erie Street Mercer, PA 16137-1501 Westcore 10 0 2 12 Other PSAP Lawrence 2026 42,112 2,353 44,465 38,156 40 Mifflin County Office of Public Safety 20 North Wayne Street Lewistown, PA 17044 6 0 2 8 Other Mobile 2028 13,299 34,630 47,929 11,904 17 Monroe County Control Center 100 Gypsum Road, Suite 201 Stroudsburg, PA 18360 18 5 5 28 Physical Fixed 610 Monroe St. Stroudsburg, PA 18360 2029 76,396 90,362 166,758 39,433 46 Montgomery Department of Public Safety 50 Eagleville Road Eagleville, PA 19403 42 19 21 82 Physical Fixed 1175 Conshohocken Road 2024 354,005 304,838 658,843 129,016 141 Northampton Division of Emergency Mgt Svcs 100 Gracedale Avenue Nazareth, PA 18064-8894 19 0 8 27 MCV (Mobile Command Vehicle) PSAP 2027 0 310,848 310,848 87,146 76 Northumberland Department of Public Safety 911 Greenough Street, Suite 2 Sunbury, PA 17801 7 7 2 16 Other PSAP CSR 2028 26,389 80,944 107,333 21,929 24 Perry County Emergency Management Agency 2 E Main Street, New Bloomfield, PA 17068 6 1 0 7 Other PSAP Mifflintown, PA 2027 11,988 25,640 37,628 9,458 21 Philadelphia City- OIT 1234 Market Street, Suite 1850 Philadelphia, PA 19107 80 47 15 142 Other 1400 John F. Kennedy Blvd., Philadelphia, PA 19107 2025 2,384,035 404,635 2,788,670 0 487 Pike County Communications Center 135 Pike County Boulevard Lords Valley, PA 18428 10 4 1 15 2029 15,091 72,939 88,030 11,552 17 Potter County Department of Emergency Services 20 Mockingbird Lane Coudersport, PA 16915 2 0 1 3 MCV (Mobile Command Vehicle) Potter County 2029 4,581 0 4,581 0 5 Call answered by Tioga County
Schuylkill County Office of Public Safety 435 North Centre Street Pottsville, PA 17901 13 3 6 22 MCV (Mobile Command Vehicle) Off Site 2026 58,512 127,894 186,406 36,061 35 Somerset County Department of Emergency Services 100 East Union Street Somerset, PA 15501 Westcore 8 0 3 11 Other PSAP Fayette County 911 2026 23,508 63,614 87,122 19,085 25 Sullivan County Emergency Services P.O. Box 157 Laporte, PA 18626 2 2 1 5 Other PSAP 4th Street Plaza, Williamsport 2028 1,955 2,024 3,979 0 6 Call answered by Lycoming County
Susquehanna County 911 210 Public Way, Suite 3 New Milford, PA 18834 8 1 2 11 Physical Fixed Administration Building 2029 11,909 18,276 30,185 16,045 20 Tioga County Emergency Services 99 William Farrell Drive Wellsboro, PA 16901 7 0 0 7 MCV (Mobile Command Vehicle) Mobile, but could come from either Lycoming County or Potter County 2028 14,490 17,810 32,300 3,409 18 Venango County 911 1052 Grandview Road Oil City, PA 16301 Westcore 5 0 2 7 Other PSAP Mercer, Butler or Lawrence County 2026 20,446 46,941 67,387 15,059 17 Warren County Department of Public Safety 100 Dillon Drive, Suite 203 Youngsville, PA 16371 5 0 2 7 Physical Fixed McKean County PSAP 2026 13,013 19,732 32,745 11,820 12 Washington County Department of Public Safety 100 West Beau Street, C-1 Washington, PA 15301 Westcore 15 8 2 25 Physical Fixed 150 Airport Road, Washington, PA 15301 - WCDPS HAZMAT Building 2026 108,104 89,011 197,115 39,589 46 Wayne County Communications Center 43 Volunteer Drive Honesdale, PA 18431 6 0 2 8 Other PSAP Pike County 2029 13,533 31,592 45,125 16,775 16 Westmoreland County Department of Public Safety 911 Public Safety Road Greensburg, PA 15601 Westcore 24 0 6 30 Other Anywhere 2026 150,962 247,566 398,528 102,161 68 Wyoming County Emergency Services 3880 SR 6 Tunkhannock, PA 18657 9 13 1 23 Other PSAP Bradford County 9-1-1 2029 9,046 21,837 30,883 9,413 20 York County Department of Emergency Services 120 Davies Drive York, PA 17402 36 12 1 49 Physical Fixed West Manchester Township Fire Dept. 2025 213,123 103,289 316,412 96,964 78
Totals 935 304 195 1434 Totals 7,285,919 6,524,849 13,810,768 2,480,859 3,032
Locations-Refres Data-Call
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