Attachment B - Statement of Work.pdf

FEDERAL BUREAU OF INVESTIGATION

FINANCE DIVISION | PROCUREMENT SECTION

Media Monitoring Services

For the

Office of Public Affairs Division

Statement of Work

April 16, 2021

1. Scope

This is a contract to provide access to a web-based commercial off the shelf (COTS) media monitoring services to the Federal Bureau of Investigation (FBI) Office of Public Affairs (OPA).

Description of Services/Introduction

The services requested will provide OPA access to broadcast clip monitoring and executive news summaries. The purpose of the services is to allow OPA the ability to monitor news regarding the FBI.

The broadcast monitoring COTS product shall also allow reports with customization options. In addition, OPA requires human analysts to compile daily executive news briefings with the most recent breaking news and deliver them electronically by 6:30 a.m. each business day.

The requirements for this platform are further divided into two categories within the SOW: Section Two

(2): CLIN 0001 Video monitoring and clipping services and Section Three (3) CLIN 0002 Executive News

Briefing Services.

While CLIN 0001 (Video monitoring and clipping services) may be used for investigation or intelligence purposes.

1.2 Background

The role of OPA is to build public trust and confidence in the FBI by widely sharing information about the organization’s mission, accomplishments, operations, and values. OPA accomplishes this by facilitating the public release of information across numerous channels, including newspapers, magazines, television, radio, and the Internet. In its efforts to respond to media requests, strategically manage the

FBI’s public communications, and better enable the dissemination of FBI public information, OPA needs the ability to: monitor news and social media, analyze news and social media, disseminate press releases, and consult with industry analysts regarding best practices. In addition, OPA requires curated news summaries relevant to the FBI each day.

2 Requirements: Video Monitoring and Clipping Services

2.1 Requirements Matrix

Minimum Desired Shall provide an easy-to-use user interface with the ability to search, view and share clips for a minimum of 80 users with the ability to add more users. Real-time video content shall be accessible within two hours of original broadcast. Service shall be provided via any Internet connected computer to the Bureau’s geographically dispersed population. The video monitoring service shall be accessible 24/7/365 with the exception of regularly scheduled maintenance.

Shall provide at a minimum, the following indexed and searchable criteria for video and audio clips and

Allow for user-generated saved searches, provide Boolean search capability transcripts: name, date/time, outlet/channel, market, topic/keyword, and close-captioned material

Shall provide full-length transcript text and unlimited transcripts from the contractor electronically, upon request from the FBI, within 24 hours.

Shall provide ability to email an unlimited number of selected broadcast clips as either files or non-expiring links. FBI will operate and store all content on the contractor’s information system/network. All stored content shall be accessible on the contractor’s site for the life of the contract with the ability to organize and store content by user defined categories.

Shall provide video content in 320 x 420 streaming resolution.

Higher resolution such as 720 x480 is preferred.

Shall provide ability to download and locally store clips in a format viewable on standard audio/video equipment.

Shall provide the ability to edit, store, disseminate, and reproduce clips up to 10 minutes in length.

Preference is for 60 to 120 minutes.

Shall provide an internet-based television and radio monitoring service covering the 210 Designated Market Areas as defined by Nielsen Media Research. Users shall be able to search, archive and disseminate from these sources as listed in Section 2.2 – Sources.

Access to subscription content, such as HBO, Hulu, Amazon Prime, and Netflix

Shall provide the ability to search, retrieve, view, download, and disseminate content archived over the previous one (1) year period from the date of the user-generated search.

Longer periods of time are preferred in which clips are still searchable and retrievable.

Shall provide training to the FBI’s 80 users and any additional users that are added during the life of the contract. Training includes but is not limited to on-line training modules, training manuals/booklets, on-line instruction/support or live training.

Access to broadcast sources in Puerto Rico.

Shall provide technical support 5 days a week, 52 weeks a year for 8 hours a day.

Longer technical support hours per day are preferred to support different time zones. (in particular, preference given if they can provide support to Alaska and Hawaii in their normal business hours, as well as the continental US business hours)

Data Rights: The FBI desires broad authority and ability to disseminate content internally and externally for training purposes and investigational purposes that is downloaded from the site.

Shall allow the FBI to set alerts for key words.

Shall have the ability to search all programming, and track searches or key words over time.

Shall have the ability to run analytics on programming over time.

Access to podcasts, including those located behind a paywall. Ability to search podcasts by keyword.

2.2 Sources

• Provide search, archival, and dissemination capability of select local, national and international television and radio markets in the contiguous United States, Alaska, and Hawaii, to include but not limited to the 210 Designated Market Areas as defined by Nielsen Media

Research;

• Provide search, archival, and dissemination capability from specific networks to include:

o ABC o Al-Jazeera English o A&E o BBC o BBC America o Biography o Bloomberg o CBS o CNN o CNN Headline News o C-SPAN1 o C-SPAN2 o C-SPAN3 o The Discovery Channel o Federal News Radio o The History Channel o Investigation Discovery (ID) o MSNBC o National Geographic Channel o NBC o National Public Radio o PBS

• The following sources are desired, but not required:

o Amazon Prime o Broadcast from Puerto Rico o Federal News Radio o Fox News Channel o HBO o Hulu o Netflix o Newsmax TV o One America News Network

3 Requirements: Executive News Briefing Services

The following details the Federal Bureau of Investigation’s (FBI) requirement for an executive news briefing service which will summarize, digest, and electronically disseminate print and broadcast news related to FBI interests. This news briefing will afford FBI executives and other personnel comprehensive situational awareness of important developments as reported in the national and international media.

The report shall include national and local news relating to the FBI.

The Office of Public Affairs seeks to provide its personnel, field office media representatives and FBI executives with a customized news briefing service of national and local media coverage focusing on FBI investigations, operations and critical partnerships, in addition to other topical areas of interest selected by the FBI. This service shall allow personnel to have better situational awareness, as well as better support for both proactive and reactive public communications strategies. The news briefing shall be provided electronically to the FBI each day and shall provide a topical index, summaries of stories, and links to original media coverage. This service shall be available via any Internet-connected computer to the Bureau's geographically dispersed population. This news briefing service shall be broad in scope, comprehensive in nature, and shall allow FBI executives and other employees to keep current on media coverage of the FBI.

The FBI anticipates receiving news summaries for approximately 80 categorized topics on a slow news day, 100-130 categorized news topics on an average day, and additional news summaries when a significant event occurs.

The contractor shall prepare and deliver a morning news briefing, written and edited by human news analysts trained on the FBI's mission, capabilities, and responsibilities.

Contractor’s deliverable product must provide:

1. A proven, extensive knowledge of the federal government, the FBI, the intelligence community, and their respective missions;

2. Human analysts to:

a. find and review articles and broadcasts from major U.S. newspapers, national television and cable news, newsweeklies, relevant magazines and journals, Internet sites, specialty press, etc.;

b. apply understanding of FBI’s mission and interests;

c. determine which aspects of each story, if any, are important to the various constituencies within FBI;

d. edit out all information (not stories, but parts of stories) that is redundant or irrelevant;

e. for each daily briefing topic, weave the important information together so that it reads like a single story, rather than what it really is, subsets of myriad stories on the same topic;

f. interweave news from all sources, including print and television; and

g. characterize the coverage such that FBI officials can quickly get a sense of how widely various story elements were run and also for the general tonality of the coverage;

3. Include summary listing of all headlines from major papers and newscasts nationwide;

4. Links within the briefing to the original full-text versions, when available, on the original publishers' websites and to streaming video of important television shows as originally broadcast;

5. Ability to deliver daily briefings to FBI employees for their internal use in a 508 compliant format via:

a. a secure Bureau-specific, Contractor-hosted website, accessed through IP recognition;

b. html based email through Outlook and blackberry

c. a daily email of the briefings in MS Word and/or Adobe Acrobat format, enabling the

Department of Justice (DOJ) and/or the FBI to use the briefings internally to post on their intranet site

d. tablet-friendly format; and Kindle and e-Readers (distribution to non-Bureau employees without Contractor's consent will be prohibited)

Exceptional customer service, including business hour access by the FBI to Contractor's account managers, analysts, and senior managers, to permit last-minute changes to topics, deadlines, and specific guidance from the FBI to the Contractor regarding stories to be included and the extent of coverage desired. All content must be current and concurrent with the most recent previous briefing

6. The briefing will cover the following content areas and will be organized into sections based on similar topics:

a. counterterrorism

b. counterintelligence,

c. criminal investigations,

d. Cyber investigation,

e. intelligence,

f. international relations,

g. FBI personnel and human resources/employment,

h. FBI finances,

i. FBI Laboratory services,

j. FBI Criminal Justice Information Services (e.g., the National Instant Criminal Background

Check System, the National Crime Information System, the provision of crime statistics, fingerprint and other biometric identification services, etc.),

k. and other law enforcement services and critical partnerships.

In addition to FBI-centric stories, the briefing shall include a broad yet concise overview of major national and international news of interest to high level government decision makers, as well as a summary of daily White House and Congressional events and shall be organized by subject matter and include an interactive index.

The briefings shall be current, drawn from that morning's news sources. Coverage from weekly magazines shall be included in the Monday briefing.

The contractor shall deliver briefings daily, by 6:30 am Eastern time, Monday through Friday (including stories for Saturdays, Sundays, and holidays delivered on the next business workday). Holidays for this contract will include the following:

New Year's Day

Martin Luther King's Birthday

Presidents' Day

Memorial Day

Independence Day

Labor Day

Columbus Day

Veteran's Day

Thanksgiving Day (two days)

Christmas Day (two days)

Inauguration Day (when applicable)

The contractor shall deliver the unfinished version of the briefing at 5 a.m. to a limited number of users through email. The 5 a.m. version of the briefing will include work performed up to that point.

The DOJ and/or the FBI shall have rights to archive the daily briefings indefinitely by their employees.

Redistribution to non-FBI or non-DOJ employees, to include but not limited to other contractors or vendors shall require prior approval from the contractor.

4 Service and Maintenance

In the event of an outage longer than two (2) hours, other than routine maintenance, the contractor shall notify the Project Manager via email as to the status of the problem, the remedy to the problem, and the anticipated down time. The contractor shall also notify all users via email as to the anticipated down time. Should system accessibility be disturbed for more than 12 hours, the contractor shall pro-rate the monthly fees by 24 hours. In the event that the service remains out-of-service beyond five (5) days, the Government may elect, if service cannot be restored in within five days, to pursue for a termination for default. Out of services events to include intermittent and/or consistent outages lasting longer than 5 days will allow the FBI to pursue termination for default and or additional liquidated damages.

In addition, the contractor shall:

• Provide training and help desk support on any application upgrades throughout the term of the contract; and

• Provide a dedicated point-of-contact(s) for technical and administrative issues.

5 Licensing

• The contractor shall allow 80 individuals to pull video clips from US domestic media markets

(SOW Section 2/ CLIN 0001)

• The contractor shall distribute the daily news briefings for up to 50,000 FBI personnel with

FBI.gov email addresses, up to 200 DOJ employees with usdoj.gov email addresses, and up to 25 personal addresses of FBI partners (SOW Section 3/CLIN 0002).

• The Government reserves the right to request additional licenses at any time for CLIN 0001.

6 Key Personnel

Personnel are not required for this service.

7 Place of Performance

N/A. No material, software, or hardware shall be housed on FBI networks or in FBI facilities

8 Period of Performance

The anticipated period of performance for this effort will be as follows:

BASE PERIOD 8/10/2021 to 8/9/2022 OPTION YEAR 1 8/10/2022 to 8/9/2023

OPTION YEAR 2 8/10/2023 to 8/9/2024

OPTION YEAR 3 8/10/2024 to 8/9/2025

OPTION YEAR 4 8/10/2025 to 8/9/2026

During the base period, CLIN 0002 deliverables will be expected to start on 8/28/2022, but the vendor shall work with the government to refine the format, delivery, and quality of the deliverable before

8/28.

11 Deliverables

• Initial virtual training for users and administrators (CLIN 0001).

• Annual virtual training for users and administrators (CLIN 0001)

• On-call assistance on how to best use the product

12 Government Furnished Equipment or Information

The government will not provide equipment for this requirement.

13 Personnel Availability

The contractor shall provide technical support 5 days a week, 52 weeks a year for 8 hours a day at a minimum.

The contractor shall provide a main point of contact for technical and administrative questions.

13 Security Requirements

The contractor shall safeguard all information that discloses the identity of the users and the information requested, as well as protect information from access from unauthorized contractor personnel.

14 Government Representatives

The functions inherent to this contract shall be performed by the designated Contracting Officer. The duly assigned COR shall ensure all actions pertaining to this contract are requested via the Contracting

Officer.

14.1 Contracting Officer Representative

The COR will be identified via letter of COR delegation authority for this contract. The COR is responsible, as applicable, for: receiving all deliverables, inspecting and accepting the supplies or services provided hereunder in accordance with the terms and conditions of this contract;

providing direction to the Contractor which clarifies the contract effort, fills in details or otherwise serves to accomplish the contractual Scope of Work; evaluating performance; and certifying all invoices/vouchers for acceptance of the supplies or services furnished for payment.

The COR does not have the authority to alter or modify the Contractor's obligations, contract terms, conditions, specifications, or cost. If as a result of technical discussions, it is in the

Government’s best interest to alter/change contractual obligations or the Scope of Work, the

CO shall issue such changes. The COR for this contract is Courtney Miller-Hileman.

14.2 Contracting Officer

The CO is the appointed authority to bind the Government to the extent of the authority delegated. Direction that will modify the scope, schedule, terms and conditions, funding, or any other action that may modify the agreement as originally entered into with the Government must be given only by the CO.

This contract will be administered by:

Name: Emily Moss Title: Contracting Officer Unit: Professional Services Acquisitions Unit (PSAU) Address: 4943 Fowler Road

IOB Attn: Emily Moss, CO Redstone Arsenal, AL 35898

Phone: 256-213-2087 Email: Egmoss@fbi.gov mailto:Egmoss@fbi.gov

14.3 Technical Point of Contact

The performance of work required herein may be subject to the technical direction of the cognizant technical point of contact (TPOC) or his/her designee with respect to technical matters. As used herein, "Technical Direction" is direction to the Contractor which fills in details, suggests possible lines of inquiry, or otherwise clarifies the scope of work. "Technical Direction" must be confined to the general scope of work set forth herein and shall not constitute a new assignment, nor supersede or modify any other Clause of this contact.

To be valid, technical direction:

• Must be issued in writing consistent with the general scope of work set forth in the contract,

• Shall not change the expressed terms, conditions, or specifications incorporated into this contract, and

• Shall not constitute a basis for extension to the contract, delivery schedule, or contract price.

The TPOC is the primary representative of the Contracting Officer authorized to provide technical direction on contract performance. Individuals other than the TPOC may be authorized to provide technical direction. If individuals other than the TPOC are authorized to provide technical direction, their names will be specified in the contract. Another technical representative is authorized to provide technical direction, subject to the limitation set forth below only on his/her project.

Technical direction includes:

• Direction to the contractor which assists the contractor in accomplishing the Statement of Work.

• Consultation regarding reports or other deliverables.

• Technical direction must be within the scope of the contract. The TPOC or any other technical representative does not have the authority to issue technical direction which:

• Institutes additional work outside the scope of the contract;

• Constitutes a change as defined in the changes clause;

• Causes an increase or decrease in the estimated cost of the contract;

• Alters the period of performance; or

• Changes any of the other express terms or conditions of the Task Order.

TPOCs will be identified after award.

16 Travel and Other Direct Costs

N/A

17 Other

• All products shall be 508 compliant. Please include a Voluntary Product Accessibility Template

(VPAT) with your solicitation submission.

• All bidders must be US Owned and Operated and that the products must be US or Trade

Agreement Act (TAA) Compliant