Attachment B_Severity Sheets.pdf

This document is Attachment B_Severity Sheets, which provides detailed specifications for a state and local contract opportunity. The attachment outlines the severity levels and corresponding remedies for different types of system issues that may arise during the performance of the contract. It defines three severity levels - Critical, High, and Moderate - and specifies the required response times and resolution timelines for each level. The attachment also includes information on service level credits that may be applied for failure to meet the specified response and resolution requirements. This document is an important component of the overall contract scope and service level agreements.

The pricing terms, set asides, incumbent information, funding sources, and other salient commercial details are not included in this particular attachment. Those details would likely be found in other sections of the overall solicitation package.