Attachment B PPQ SOL. 60RRBH20Q0010.docx

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RRB FS - Hotel Accommodations and Conference Room
Solicitation number
60RRBH23Q0010
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Solicitation No. 60RRBH23Q0010 Page 1 of 3 Attachment B

FS Hotel Accommodations and Conference

Field Services Office

RAILROAD RETIREMENT BOARD

PERFORMANCE EVALUATION FORM & PAST PERFORMANCE QUESTIONNAIRE

Name of Evaluator:

Official Position:

Name of Company:

Company Address:

Phone/Fax/Email:

Name of Contractor:

Period of Performance:

Contract No. or Reference’s Name:

Contract Type:

Contract Value:

Please provide a thorough and complete description of the most recent services you have contracted for from the Hotel.

Print Name: _________________________________________________

Signature: __________________________________________________ Date: ____________________

INSTRUCTIONS – For each item, circle the rating that best describes the contractor’s work on this project and provide any additional comments. For items not applicable to your project, please indicate N/A.

5 = Excellent
No problems, issues, or delays in achieving contract requirements
4 = Good
Does not impact achievement of contract requirements
3 = Satisfactory
Requires minor agency resources to ensure achievement of contract requirements
2 = Marginal
Requires major agency resources to ensure achievement of contract requirements
1 = Unsatisfactory
Achievement of contract requirement is compromised
For Yes or No Questions
5 = YES; 1 = NO
N/A = Not Applicable
Does not apply
1. Effectiveness and reliability of Hotel’s key personnel?
5
4
3
2
1
N/A

Comments:

2. Availability of accommodations for preferred dates, quality of accommodations and amenities
5
4
3
2
1
N/A

Comments:

3. Customer satisfaction; was the Hotel’s staff responsive, cooperative, and effective in working with your staff, and were there an adequate number of staff resources?
5
4
3
2
1
N/A

Comments:

4. Effectiveness in interfacing with agency or organization personnel?
5
4
3
2
1
N/A

Comments:

5. Overall business relations with your agency or organization, and the Hotel’s ability to effectively respond to inquiries?
5
4
3
2
1
N/A

Comments:

6. Quality of the contractor’s billing procedures, billing accuracy and resolution of billing discrepancies?
5
4
3
2
1
N/A

Comments:

7. Ability to meet agency’s or organization’s security requirements for the guests?
5
4
3
2
1
N/A

Comments:

8. Based on this contractor’s overall performance, would you award this contractor a similar contract?
5
4
3
2
1
N/A

Comments:

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