ATTACHMENT B - Performance Requirements Summary - 2 DEC 2020.pdf
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- Attached to
- Quality Assurance (QA) Seeding Solicitation Federal contract opportunity
- Solicitation number
- W912DY20R0028
About this file
This document outlines performance requirements for a quality assurance seeding contract to be awarded by the U.S. Army Corps of Engineers. The contract value is $49 million over its entire period of performance including all options and extensions. Task orders will average $500,000 each to support quality assurance work at sites across the United States, territories, and outlying areas. Key performance standards include maintaining at least 80% customer satisfaction, accepting at least 80% of final deliverables with no more than two submissions, receiving no more than five corrective action requests per task order, and having zero class A safety violations caused by the contractor. Performance will be monitored according to metrics such as customer satisfaction surveys, reports of safety incidents or deficiencies, and corrective action requests. Incentives for meeting standards include on-time option period exercises, while failure to meet them could result in cure notices, negative past performance evaluations, or even contract termination.
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Text version
Performance Requirements Summary
Contract Level Objectives Performance Standard Acceptance Criteria Measurement/
Monitoring Method Incentive/Disincentives For Meeting or Not Meeting the Acceptable Quality Level
Quality of Product or Service Client satisfaction
Client satisfaction and quality
80% of comments express overall satisfaction
Feedback may be obtained via CEHNC customer satisfaction survey
A Contractor not receiving satisfactory appraisals may be in danger of not having its option period exercised, adverse past performance report.
Quality Performance Over All Task Orders Awarded
Quality performance IAW contract PWS and Task order PWS.
80% of all final deliverables received are accepted within 2 submissions
Feedback may be obtained via CEHNC customer satisfaction survey, COR records
A Contractor not receiving satisfactory appraisals may be in danger of not having its option period exercised, adverse past performance report.
Project Management Key Personnel Management of Key
Personnel Contractor submits 100% of all key personnel changes to the KO for approval before changes made at the Contract and/or Task Order level. Key personnel are not routinely changed (more than 2 times) on one or more projects (or more than 3 times for key personnel overseeing base contract requirements over the life of the contract.
COR Surveillance The Contractor may be in danger of not having its option period exercised, adverse past performance report.
Task Order Level – The performance requirements in this summary will be included in every task order. Other performance requirements may be included with the task order as appropriate for the particular project.
Desired Outcomes
Required Services Performance Standards
Monitoring Method Incentive/Disincentives For Meeting or Not Meeting the Acceptable Quality Level
Quality of Product or Service Safety Maintain high safety standards Zero Class A Safety violations where the Contractor is determined at fault.
Submission of accident reports, adverse safety inspection reports, and similar documents.
Issuance of a cure notice and possible termination of task order or contract for continuous or uncorrected safety violations.
Adverse past performance reports. The Contractor may be in danger of not having its option period exercised, adverse past performance report.
Performance Compliance with PWS and referenced applicable regulations
No more than 5 CARs received by the Contractor within a given task order
COR Submission of CARs, COR report of failure to delivery acceptable product or service in accordance with Performance-Based Milestones/Objectives.
Issuance of a cure notice and possible termination of task order or contract for continuous or uncorrected performance deficiencies, or for failure to complete Performance-Based Milestones/Objectives. Adverse past performance reports. The Contractor may be in danger of not having its option period exercised, adverse past performance report.
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