Attachment B- Past Performance Questions.docx

ATTACHMENT B

PAST PERFORMANCE QUESTIONS TO BE ASKED OF REFERENCES

1. Has the contractor provided Lock & Key replacement and/or TRAKA installation, maintenance or integration services for you? How would you rate the contractor’s experience performing this work?

2. On a scale of 1 to 5 (5 being most favorable), how would you rate the contractor’s general communications and analytical skills?

3. On a scale of 1 to 5 (5 being most favorable), how would you rate the technical competency level of the contractor and his/her staff?

4. On a scale of 1 to 5 (5 being most favorable), how would you rate the contractor’s communication/presentation skills?

5. Would you consider this contractor to be timely in performing services (responding to information requests, writing and submitting reports by the established due dates, etc.)?

6. How does the contractor perform as part of a team and/or as a team leader?

7. Does the contractor demonstrate a professional attitude in all business relationships?

8. Does this contractor utilize cost control measures in providing services at a fair and reasonable rate?

9. How would you rate the overall quality of customer service that this contractor has provided for you?

10. How would you best describe the contractor’s professional strengths and weaknesses?

Company Name (provider of information): __________________________________

Contractor Name (for whom you are providing information): __________________

Solicitation Number: 20341218R00011

You have been selected as a reference for this contractor. Please fill out this form on their behalf and return by email to purchasing@fiscal.treasury.gov, referencing “#20341218R00011 – Key Replacement System, Attn: MRB/HWS” in the subject line of the email no later than 10:00am ET on July 11, 2018.

RFP-FIN-53100-21-0077