Attachment A4 Janitorial Services.doc

Attachment A4 Janitorial Services

1.0 Janitorial Services

The Contractor must provide all labor, supplies, supervision, tools, materials, and equipment necessary to provide janitorial services in accordance with this SOW. Janitorial service applies to all designated spaces including, but not limited to, halls, restrooms, offices, work areas, entrance ways, lobbies, storage areas, elevators, and stairways.

1.1 Management

The Contractor must manage the total work effort associated with the janitorial services required herein to assure fully adequate and timely completion of these services. Included in this function will be a full range of management duties including, but not limited to, planning, scheduling, and quality control. The Contractor must provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices. The Contractor must maintain an adequate workforce to complete work in accordance with the time and quality standards specified herein.

1.2 Work Control

The Contractor must implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor must plan and schedule work to assure material, labor, and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein.

1.3 Work Schedule

The Contractor's initial work schedule must indicate the hours of the day that twice weekly or more frequent services will be performed and the day of the week that weekly or less frequent services will be performed. The schedule must list the type of work to be performed, the areas to be worked, and the estimated time to complete the work in each area. When scheduled services performed twice weekly or less frequently fall on a holiday, alternate dates must be specified. The initial work schedule must be submitted to the CO for approval within 15 days after award. Once approved, all work must be performed in strict compliance with the work schedule to facilitate the FAA’s inspection of the work. Changes to the work schedule must be submitted for CO approval at least three (3) business days prior to performance. In preparing the work schedule, the Contractor must comply with the following general requirements:

(1) If the Contractor desires to carry on work after regular working hours, or on Saturdays, Sundays, or holidays, prior approval must be obtained from the CO.

(2) Project work items must be performed during the days and times specified below. If the Contractor desires to perform this work other than during the days and times shown, or on Saturdays, Sundays, or holidays, prior approval must be obtained from the CO.

Stripping and Re-waxing

Fridays @ 11:30 PM

Shampooing Carpets and Rugs Fridays @ 08:00 PM

Cleaning Light Fixtures

Wednesday @ 06:00 AM

High Dusting/Cleaning

Cleaning Exterior Glass

Cleaning Interior Glass

Cleaning Venetian Blinds

1.4 Interference with Government Business

The Contractor must schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor must be responsible to make every effort to minimize the impact of the interference, inconvenience, customer discomfort, etc.

1.5 Protection of Government Property

During execution of the work, the Contractor must take special care to protect Government property including furniture, walls, baseboards, and other surfaces from materials not intended. Accidental splashes must be removed immediately. The Contractor must return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement, if necessary.

1.6 Environmental Management

In order to comply with federally mandated environmental preference programs and U.S. Department of Transportation “Green Procurement Plan” (GPP) policy, the Contractor must use environmentally preferable products and services. These program elements include: recovered material products, energy and water efficient products, alternative fuels and fuel efficiency, bio-based products, non-ozone depleting substances, priority chemicals, and environmentally preferable products.

1.6.1 Products and Materials

Janitorial cleaning products required in the performance of this SOW must meet as a minimum, Green Seal certification standards for Industrial and Institutional Cleaners (GS-37) (http://www.greenseal.org). If it is determined that a Green Seal certified product does not meet Government performance requirements, the Contractor must submit a proposed alternative that would meet the performance requirements with the lowest environmental impact for evaluation and acceptance. Products that fall under the Environmental Protection Agency (EPA) Comprehensive Procurement Guidelines (CPG) (http://www.epa.gov/cpg) must meet the minimum recovered (recycled) content levels. Bio-based products must be used upon issuance of the bio-based product listing from the U.S. Department of Agriculture (USDA) (http://www.usda.gov). The contractor must purchase and use Energy Star or other energy-efficient items listed on the Department of Energy’s Federal Energy Management Program (FEMP) Product Energy Efficiency Recommendations product list.

2.0 Janitorial Services Requirements The Contractor must provide the janitorial services described herein. Janitorial services requirements are divided into three groups: basic services, and project (indefinite quantity) work requirements. An inventory and description of the areas to receive janitorial services is included in Attachment Two.

2.1 Basic Services

Basic services must be performed as indicated in the approved schedule, and must consist of the services listed for the specified spaces. Furniture or other equipment (including waste containers) moved while performing basic services must be returned to their original position. All basic services will be paid for under the firm fixed-price portion of the contract. Performance requirements for these services include the following:

2.1.1 Space Cleaning

Space cleaning must consist of the following services each time a space is cleaned.

(a) Sweeping/Dust Mopping. Concrete/quarry tile, terrazzo, wood, and resilient flooring must be swept or dust mopped so as to remove all loose dirt, dust, and debris.

(b) Vacuuming Carpets and Rugs. Carpeted areas and rugs must be vacuumed free of all loose soil and debris.

(c) Emptying Waste Containers. All waste containers must be emptied and plastic liners replaced. Any plastic liner with food wastes or that is soiled or leaking must be replaced with a new plastic liner. Waste containers must be washed Semi Annually inside and outside utilizing a disinfectant and must be free of odors. After washing, containers must be wiped dry and new plastic liners installed. All ash trays and ash receptacles must be emptied and cleaned free of tobacco residue. Boxes, cans, bottles, and other items placed adjacent to waste containers and marked "TRASH" must also be removed and disposed of. All waste collected must be disposed of in the nearest outside trash collection point. Waste that falls on the floor and outside grounds during the waste removal must be picked up and disposed of by the Contractor.

(d) Low Dusting/Cleaning. All furniture, partitions, radiators, equipment, hand railings in stairways, grills, horizontal ledges, and sills must be dusted. Walls, doors, and partitions must be wiped clean (including glass in partitions and doors) to a height of 7’- 0" above the floor level. Corridor, lobby, and entrance walls and doors must be cleaned. Miscellaneous hardware and bright metal work must be wiped clean. Drinking fountains must be cleaned and disinfected. All surfaces of drinking fountains must be free of stains, smudges, and scale.

(e) Cleaning Walk-off Mats. Each time floors are swept/dust mopped or vacuumed, walk-off mats in that area must be cleaned. Soil and moisture underneath mats must be removed and the floor must be cleaned as appropriate along with the rest of the floor. The mats must be returned to their original locations afterwards. The Contractor must report, in writing to the COR, all walk-off mats that are worn out to the point of being ineffective.

2.1.2 Floor Care

Floor care must be performed as scheduled, and must consist of the following services.

(a) Damp Mopping. Prior to damp mopping, floors must be swept/dust mopped. Floors must be damp mopped with an approved cleaning solution to remove dirt, streaks, smears, and stains.

(b) Spray Cleaning and Buffing. Prior to spray cleaning and buffing, floors must be damp mopped as specified above. Floors must be spray cleaned and buffed to remove traffic marks, heavy soil, etc. The material used for spray cleaning and buffing must contain a blend of detergents and polymers to emulsify surface soil and repair traffic areas. If loose residue is produced by buffing, it must be removed in a manner that will leave the floor clean without destroying the high gloss produced by buffing. When completed, a spray cleaned and buffed floor must have a uniform, high-gloss finish, free of scuff and heel marks. The floor finish must be uniform from wall to wall, including corners.

(c) Waxing and Buffing. In the event that spray cleaning and buffing is not sufficient to maintain a uniform high-gloss finish, floors must be completely waxed and buffed. The Contractor must use a liquid wax system containing not less than 18% solids. The floors must be damp mopped as specified above immediately prior to application of wax. Floors must be buffed, if required, to a uniform gloss finish free from dirt, traffic marks, and stains.

2.1.3 Restroom Services

Restroom services must consist of the following each time services are performed.

(a) Cleaning Restrooms. Restroom fixtures, including water closets, urinals, lavatories, and sinks must be washed inside and outside utilizing a disinfectant, and must be free of stains and odors. Pumice sticks and an approved toilet bowl cleaner must be used to remove stains from urinals and water closets. Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including water closets, urinals, walls, floors, and partitions) must not be used to clean lavatories or sinks. Floors must be swept/dust mopped free of dirt and mopped with a disinfectant. Floor drains must be cleaned and flushed with a disinfectant. Wainscoting, partitions, walls, and doors must be cleaned free of dirt, stains, and graffiti. Mirrors must be cleaned and polished. All metal fixtures and hardware must be cleaned. Waste containers must be emptied, disinfected, and plastic liners replaced. If present, shower stall rooms and locker/dressing rooms must be considered part of the restrooms, and cleaned accordingly.

(b) Servicing Restrooms. Servicing restrooms must include inspecting, replenishing, and cleaning supply dispensers. Restroom supplies must include, but are not limited to, paper towels, toilet tissue, and soap. The Contractor must stock restrooms with sufficient supplies to insure that the supplies will last until the next scheduled service. If dispensers become empty before the next scheduled servicing, the Contractor must replenish them.

2.1.4 Policing Grounds Paper, bottles, cans, and all other trash and refuse must be removed from all grounds, sidewalks, and interior courts within 100 feet of the FAA Building. All removed items must be deposited in the nearest waste container.

2.2 Project Work

Project work includes those custodial services required on an irregular frequency.

2.2.1 Stripping and Re-waxing Floors

In accordance with industry standards and/or manufacturer’s recommendations, but not less than every 6-months, the Contractor must ensure resilient flooring be swept/dust mopped and stripped to remove all built-up wax and imbedded dirt prior to re-waxing. After application of wax, areas must be buffed (if required) sufficiently for maximum gloss and uniform sheen from wall to wall, including corners. The re-waxed floor must present a clean appearance free from scuff marks or dirt smears. Furniture or other equipment moved during floor stripping and re-waxing must be returned to their original positions.

2.2.2 Shampooing Carpets and Rugs

In accordance with industry standards and/or manufacturer’s recommendations, but not less than every 2-months, the Contractor must shampoo carpets and rugs. Prior to shampooing, carpets and rugs must be vacuumed free of all loose soil and debris. Carpets and rugs must be shampooed free of streaks, stains, and spots, and must have a bright uniform color. Shampooing must be done by the water extraction method. After drying, furniture or other equipment moved for the shampooing must be returned to their original positions.

2.2.3 Cleaning Light Fixtures

In accordance with industry standards and/or manufacturer’s recommendations, but not less than every 6-months, the Contractor must remove and wash globes, reflectors, covers, diffusers, and plastic side panels. After cleaning and reassembling, light fixtures must be free of bugs, dirt, dust, grease, and other foreign matter.

2.2.4 High Dusting/Cleaning

In accordance with industry standards and/or manufacturer’s recommendations, but not less than every 6-months, the Contractor must clean horizontal and vertical surfaces above 7’ - 0" from floor level including all overhead piping and ceiling areas. All dust, lint, litter, and soil must be removed from all surfaces. Walls must be free of dirt, smudges, and markings. Ceilings are to be free of cobwebs and loose dirt.

2.2.5 Cleaning Exterior Glass

In accordance with industry standards and/or manufacturer’s recommendations, but not less than every 3-months, the Contractor must thoroughly clean all exterior glass surfaces, window frames, sills, and sashes, from the ground line up to and including the second floor. All glass surfaces must be cleaned and left free of streaks and stains, and must be wiped dry. All paint, putty, film, and foreign matter found on glass surfaces must be removed. This must include Tower Cab Windows. Where storm windows exist, exterior window cleaning must include both sides of the storm window and the outside of the inner glass, and must be counted as three separate surfaces for reimbursement purposes.

2.2.6 Cleaning Interior Glass

In accordance with industry standards and/or manufacturer’s recommendations, but not less than every 3-months, the Contractor must thoroughly clean all interior glass surfaces and associated window frames, sills, and sashes. All glass surfaces must be cleaned and left free of streaks and stains, and all adjacent surfaces wiped dry. All paint, putty, film, and foreign matter found on glass surfaces must be removed.

2.2.7 Cleaning Venetian Blinds

In accordance with industry standards and/or manufacturer’s recommendations, but not less than every 3-months, the Contractor must remove and clean venetian blinds, including mini-blinds, and be free of all dust and embedded dirt and re-hung in working order. Once removed for cleaning, the blinds must be re-hung by the Contractor within five working days.