Attachment_A__Vendor_Questionnaire_.docx

State of California, Department of Fish and Wildlife

REQUEST FOR INFORMATION

Attachment A – Vendor Questionnaire Questionnaire: Organizational Background

1. What is the complete legal name of your organization?

A.

2. Please describe the fleet management software that your company offers, including data entry, integrations, fiscal reporting, and reporting.

3. What was your company’s total revenue during the past three years? What was your company’s fleet management software revenue during the past three years?

4. What is your company’s acquisition history?

5. What is your company’s location?

6. Who is the contact person responsible for answering this RFI (include name, email, and phone number)?

Questionnaire: Competitive Edge

1. What are two to three capabilities that differentiate you from competitors? Are there any unique value-added services that you can provide?

2. Do you have a policy in relation to offering discounts to clients? If so, what is the policy?

3. Do you engage subcontractors, including system integrators, in the manufacturing operations software market? If yes, mention the names of your top five most trusted subcontractors.

4. What is the size of your company’s software development staff and customer support staff for your manufacturing operations software products and/or services?

Questionnaire: Vendor Offerings

1. Does your organization offer a Commercial Off-the-Shelf (COTS) product, or have you developed custom software that closely aligns with the business problems, processes, and capabilities described above?

a. If you offer a COTS product, please proceed to answer the COTS Software Questions below (Questions 2-9).

b. If you have built or would propose a custom solution, please proceed to the Custom Software Questions section (Questions 10-16).

c. If your solution includes both COTS and custom components, please answer both sections as applicable, noting which responses apply to each.

COTS Software Questions:

1. Please provide the name of your software, what are the primary functionalities provided, and how do they align with the capabilities and business needs outlined above?

2. When was the first version of the software released, and how frequently are updates deployed?

3. Approximately how many client companies do you have for this software?

4. What is your approach to integration with enterprise systems (e.g., APIs, middleware, ETL tools)?

5. What platforms is your software available on (e.g., Windows, Linux, cloud-based, mobile)?

6. What system custom integration services does your organization provide to support implementation in a complex enterprise environment?

7. What support and maintenance services are available (e.g., helpdesk, patching, SLAs)?

8. Please describe the major changes or enhancements in the last three version releases.

Custom Software Questions:

1. Have you developed a similar custom solution before? If so, when and for whom was it developed?

2. What specific business processes and capabilities were addressed in your custom implementation(s)? Please describe how they relate to capabilities and business needs outlined above.

3. What is your integration approach for connecting your custom solutions to enterprise systems? What tools or methods do you typically use?

4. What platforms can your custom solutions be developed for and deployed on?

5. Do you offer system integration as part of your custom development services? Please describe the scope and approach.

6. What type of ongoing support, maintenance, and enhancement services do you provide for custom-built systems?

7. For your recent custom development projects, what were the most notable changes or improvements made across project phases or versions?

Questionnaire: Project Management and Quality Management

1. Please describe any project management and tracking systems or tools you use.

2. How do you measure project management excellence of your staff?

3. What is your software development approach (example, waterfall or agile)?

4. Can you describe how your chosen development approach has influenced recent project timelines, communication with stakeholders, and your ability to accommodate changes in requirements?

5. Please mention any quality control systems and tools you use.

6. What strategies does your company employ if a project is found to be falling behind schedule?

7. What are key lessons learned from previous implementations? What issues or problems did these lessons stem from?

8. Please share a list of roles (and a short description of each role) that you believe will need to be provided by your organization to complete this project.

Questionnaire: Relevant Experience

1. What experience does your company have with government fleet management systems?

2. What experience does your company have converting legacy data systems to a modern system?

3. What experience does your company have producing detailed reports for fleet management?

4. What experience do you have working with state departments and for what organization(s)? Please provide reference information about these organizations.

5. Please provide a list of at least three reference clients.

Questionnaire: Pricing

1. What are the different pricing models you use with customers?

If you are offering a COTS product, please answer question 2. If you are offering to build a custom solution, please answer question 3.

2. What is the cost of purchasing your software (customized to meet our requirements in the “Project and/or Process Overview” section? What is the estimated cost of integrating your software into our systems (including maintenance)?

3. What is the estimated cost of building a custom solution?