Attachment A - State of IL DHS Sole Source Letter_02112022.pdf
PDF 37 KB Posted
- Solicitation number
- 23-444DHS-BUSSE-B-27906
- Issued by
- St. Clair County, Illinois
About this file
This document is a sole source letter from Fluence Automation (FA) to the State of Illinois Department of Human Services (DHS) Office of Business Services. The letter states that FA is the only factory-trained and authorized maintenance service provider for Fluence Automation manufactured equipment and software in the state of Illinois, and is therefore the sole source provider of maintenance service for DHS's Fluence Automation equipment and software. FA is qualified to provide this service due to its proprietary software, access to the original engineering departments, and around-the-clock support capabilities.
The related state and local contract opportunity is for FY 23 - DHS - SOLE SOURCE OBS - R&M for SORTER EQUIPMENT AND SOFTWARE. This is a notice of intent to award a sole source contract to Fluence Automation for the repair and maintenance of postage meters. An opportunity for public comment or request for a public hearing is provided until March 25, 2022 at 4 p.m.
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Text version
A D D R E S S
PHONE
3 3 2 3 N K E N N I C O T T A V E
A R L I N G T O N H E I G H T S , I L 6 0 0 0 4
8 0 0 - 7 9 2 - 4 7 8 2
February 11, 2022
State of Illinois, DHS Office of Business Services 5020 Industrial Ave Bldg B Springfield, IL 62703
As requested, this letter is to advise you that Fluence Automation (FA) is the only factory trained and authorized maintenance service provider in the State of Illinois for Fluence Automation manufactured equipment and software and, therefore, is the sole source provider of maintenance service on your Fluence Automation equipment and software.
Besides being the only factory authorized service provider, FA is more qualified than others to provide maintenance service to you for the following specific reasons:
• FA’s software used on the equipment is proprietary to FA. As a result, FA is the only entity that has access to the software code for modification or update purposes;
• FA Service has access to the engineering departments that originally designed the product. Such access means that problems that cannot be corrected in the field can be quickly escalated to engineering for resolution, and;
• FA Service has around the clock escalation for parts support, telephone support, on-site support and factory-based expert support.
All of us at FA appreciate the opportunity to work with the State of Illinois and we look forward to serving you in the future. Please feel free to call me directly at your earliest convenience if you have any further questions on this correspondence. I can be reached directly at 214-499-1255.
Sincerely, Teresa LewisTeresa LewisTeresa LewisTeresa Lewis
Teresa Lewis Contracts Manager
File details come from the government source that posted it. Updated .