Attachment A SOW.pdf

Attachment A Scope of Work

American Sign Language Interpretation Services

SECTION 1 INTRODUCTION

1.1 Statement of Purpose / Need

The Florida Division of Emergency Management (hereinafter referred to as “Agency” or “FDEM”) is seeking qualified Vendors to provide in-person American Sign Language (ASL) interpretation services throughout the state.

The resulting contracts, and any purchases made pursuant to the solicitation may only be used by FDEM or the Executive Office of the Governor ("EOG") for gubernational press briefings in emergency-related contexts, including but not limited to during a State of Emergency declared by the Governor of Florida.

1.2 Contract Manager

Name: Stephanie Hartman Email: Stephanie.Hartman@em.myflorida.com Phone Number: (850) 570-3053

SECTION 2 SCOPE OF WORK

Vendors will perform and provide in-person, on-site ASL interpretation services for deaf and hard-of-hearing audiences during gubernational press briefings in emergency-related contexts as requested by FDEM pursuant to the resulting contracts or EOG pursuant to section 43 of this ITB.

Vendors must be able to provide ASL interpretation services in response to an emergency or disaster event. Awarded Vendors must be prepared to provide ASL interpretation services on short notice and at any location within the awarded region.

2.1 Vendor Responsibilities

Vendors will be responsible for the following:

A. Criminal Background Screening Vendors must complete a Level 2 background screening for any personnel prior to working with FDEM or EOG. Background screening must not be older than five (5) years. The background screening must be free of any disqualifying offense identified by section 435.04, Florida Statutes.

B. Availability and Scheduling Vendors must have an interpreter available at all times (24 hours/day, 365 days/year) that is able to respond onsite within three (3) hours upon request by FDEM or EOG.

Interpreters must be physically present and prepared to provide ASL interpretation services at FDEM’s or EOG’s specified location no later than 15 minutes prior to the designated event time, unless directed otherwise by FDEM or EOG.

C. Timesheets Vendors must provide timesheets for each interpreter per appearance. The timesheet must contain the following information:

• Name of Interpreter

• Date

• Location of Event

• Period of Performance

• Signed attestation that the timesheet submitted is true, accurate, and complete

Note: Timesheets must be submitted to FDEM or EOG, as applicable, prior to the interpreter leaving the location for the day and copies of the timesheets must be included when submitting invoices.

D. Reporting Vendors must create and maintain a report detailing all events, periods of performance, and interpreters involved by location and date. Reports will be submitted to FDEM and EOG on a quarterly basis (on January 1, April 1, July 1, and October 1).

2.2 Interpreter Requirements

Any interpreter provided by a Vendor must be a Certified American Sign Language Interpreter as defined by the Registry of Interpreters for the Deaf, Inc. Specific requirements are located at https://rid.org/rid-certification-overview/available-certification/cdi-certification/. More information located at the Center for Assessment of Sign Language Interpretation’s website https://www.casli.org/. If requested by FDEM or EOG, Vendors must provide proof of certification.

2.3 Type of Hours

Vendors will be allowed to provide hourly rates for different types of hours as defined below.

Normal Business Hours – Monday through Friday, excluding state holidays, 8:00 AM to 5:00 PM

After Business Hours – Monday through Friday 5:01 PM to 7:59 AM, Saturdays and Sundays, and all state holidays

2.4 Period of Performance

The period of performance will begin at the 15-minute mark prior to start of event and end at the conclusion of the day’s requested services. If an interpreter is on standby at FDEM’s or EOG’s request after the event has begun, the Vendors may continue the period of performance until FDEM or EOG ends the request or the day’s services have ended.

2.5 Travel

Vendors will not be reimbursed for any travel expenses incurred under the resulting contract(s).

2.6 Financial Consequences for Non-Performance

FDEM shall apply financial consequences for non-performance of the contract by the Vendor.

In the event that a deliverable is deemed unsatisfactory by FDEM, the Vendor shall not be paid for the unsatisfactory work performed.

If the Vendor fails to comply with the requirements of FDEM's order, Vendor's invoice will be reduced by the invoiced hours that are related to the failed task(s) unless FDEM waives such failure in writing based upon its determination that the failure was due to factors beyond the control of Vendor.

FDEM at its sole discretion shall determine when the Vendor is failing to comply and FDEM at its sole discretion shall determine when the Vendor has remedied the failure.

https://rid.org/rid-certification-overview/available-certification/cdi-certification/ https://www.casli.org/

Failure by the vendor to provide FDEM with qualified personnel as agreed will result in a return of 100% of the contracted per hour rate for each hour of staff augmentation time not delivered as contracted to FDEM.

These consequences for non-performance are not to be considered penalties and are solely intended to compensate for non-performance or non-compliance.

Continued Vendor inability to perform under the conditions of the contract, via the established Complaint to Vendor process, per Rule 60A-1.006 Florida Administrative Code (PUR 7017 form), may result in default proceedings. Failure to respond to a FDEM request to correct a deficiency in the performance of the Contract may result in termination of the Contract.

Should the Vendor determine that there are significant barriers to conduct any of the minimum deliverables due to extenuating circumstances; FDEM may re-evaluate performance expectations upon a formal request from the Vendor.

2.7 Regions

FDEM will award two contracts per region. Below are the defined regions by county:

Region 1 Bay, Escambia, Holmes, Okaloosa, Santa Rosa, Walton, Washington

Region 2 Calhoun, Franklin, Gadsden, Gulf, Jackson, Jefferson, Leon, Liberty, Wakulla

Region 3 Alachua, Bradford, Columbia, Dixie, Gilchrist, Hamilton, Lafayette, Levy, Madison, Suwannee, Taylor, Union

Region 4 Baker, Clay, Duval, Flagler, Nassau, Putnam, St. Johns

Region 5 Brevard, Lake, Marion, Orange, Osceola, Seminole, Sumter, Volusia

Region 6 Citrus, Hernando, Hillsborough, Manatee, Pasco, Pinellas

Region 7 Desoto, Hardee, Highlands, Okeechobee, Polk

Region 8 Indian River, Martin, Palm Beach, St. Lucie

Region 9 Charlotte, Collier, Glades, Hendry, Lee, Sarasota

Region 10 Broward, Miami-Dade, Monroe