ATTACHMENT A SOW.pdf

B. STATEMENT OF WORK

I. INTRODUCTION:

A. The VA Caribbean Healthcare System (VACHS), 10 Casia St, San Juan, PR 00921, has a requirement for maintenance and repair service for its HVAC water chillers. This service contract is a non-personnel service contract to provide all materials, labor, supervision, tools, supplies, transportation, and equipment necessary to perform inspection, full preventive maintenance service and required repairs to the existing equipment listed in the schedule. Included are all inspections, adjustments, tests, and repairs to keep the equipment covered under this contract in continuous and reliable use at its designed capacity and efficiency. Equipment shall be maintained in accordance with terms and conditions stated herein.

II. PERIOD OF PERFORMANCE:

A. The period of performance for this service contract is one base year and four option periods.

III. QUALIFICATION:

A. The Contractor personnel must have five (5) years of experience in the maintenance of centrifugal, screw and scroll chillers.

B. The contractor personnel responsible for dismantling, repair, relocate, modify, maintain, align, adjust, lubricate, and keep up with the preventive maintenance and repair service for the identified pieces of equipment in this contract must possess a technical degree as an Air Conditioning and Refrigeration Technician experienced with centrifugal, scroll and scroll water chillers.

C. The contractor personnel responsible for the electrical installation, maintenance, troubleshooting and repair of all electrical or electronic components for the identified pieces of equipment in this contract must possess a technical degree and be certified to practice the trade by federal or local jurisdiction.

D. Contractor’s employee shall have at least five (5) years of experience and training working with the equipment described in this contract. Formal training with manufacturers is required for Trane CVHE/CVHF centrifugal chillers, and York YT/YK centrifugal chillers. Evidence of formal training for Trane CVHE/CVHF centrifugal chillers and York YT/YK centrifugal chillers for at least two (2) employees shall be provided at quotation submittal.

E. Contractor must provide to the CO and/or COR or Government designee any necessary documentation pertaining to credentials, experience, resumes, but not limited to on the contractor’s employees, as required. Evidence of qualifications shall be submitted at quotation submittal. The COR may request the contractor to provide employee credentials/ certifications when personnel changes occur.

F. The contractor personnel must possess the 30 Hrs. OSHA training course in Construction Safety & Health.

G. The contractor must provide a mechanical engineer to oversee all maintenance and repair work performed for the identified pieces of equipment, device, parts, and/or ancillaries.

IV. SPECIFIED TASK AND ASSOCIATED DELIVERABLES:

A. The contractor shall furnish qualified technician(s), as described in part III, on the job site while in performance of Maintenance and Service of the HVAC water chiller units. Contractor shall be responsible for regular, systematic execution of the work items listed in Section IV as per manufacturers recommendations and other specifications provided in this SOW. The contractor agrees to regularly and systematically perform required maintenance of the equipment and provide callback service as conditions warrant, repair or replace all portions of the equipment included under this contract.

B. The contractor shall not perform any schedule maintenance or repair that requires the unit to be off-line or shutdown unless a VACHS representative, in coordination with the Operations Control Center, secure all power sources to the unit such as valves and electrical power main disconnect.

C. The contractor shall not manipulate any valve, control, automatic device, lock-out control or heat load transfer system unless it has been secured by the Operations Control Center.

D. Equipment shall be maintained in first-class condition to meet the initial performance ability. The equipment manufacturer's recommended maintenance and repair requirements along with other specifications delineated shall be accomplished under the scope of this contract. The contractor is responsible for the unit’s conditions at the beginning of this service contract. The equipment manufacturer's maintenance requirements are considered the minimum for all equipment. If specific equipment covered by this contract requires additional maintenance for safe and reliable operation the contractor shall perform the required maintenance. Any electrical work or maintenance shall be done by a licensed electrician.

E. The contractor is responsible, under this maintenance and repair contract, for the replacement of any damaged parts such as electrical motors, condenser panels, flow control valves, heat exchangers, water diffusers, valves, level control, belts, gear case, dampening device, unit structural components, fan assembly, pump strainer, enclosure, piping, hangers, catwalk, filtration system, lightning arrester and any other mechanical or electrical device, up to the main electrical power disconnect, that is part of the chiller system. All system components must always be maintained operational and clean, free of dust, grease, stains or any other that will affect the operation and appearance of the unit or unit component.

F. Contractor shall supply all replacement parts required for the service(s) to be provided. During the entire duration of the service agreement, base year plus four options, the contractor must perform major overhaul of the centrifugal compressor assembly for all CVHE, CVHF and YKESE units. Contractor shall pay for all parts necessary perform the overhaul or future repairs for these models and others included in the PWS at no additional cost to the government.

V. SCHEDULE MAINTENANCE PROGRAM:

A. A scheduled maintenance program will be provided, kept and used by the Contractor to keep the chillers operating at optimum efficiency. The scheduled maintenance program shall be previously approved by the Contracting Officer Representative (COR). The acceptance will be made on the manufacturers recommendation and guidelines provided below. The stricter of the two (2) will domain the preventive maintenance schedule. Service technician assures state-of-the-art performance with less than minimum failure rate. Contractor will provide in writing the preventive maintenance protocol (policies and procedures), including the methods and frequency of testing and verifications of performance for the equipment.

B. Each preventive maintenance service will be scheduled and completed in a computer-prepared service report, detailing exactly what was performed and to which equipment was done, what special tools, instrumentation, and diagnostic programs was used to maintain the system at optimum efficiency levels. At the completion of each period, a Summary Report will be provided to the VA Medical Center. Template of the report needs to be approved by VA prior to start of this contract.

C. Condensers must be mechanically cleaned twice a year for water cooled chillers and monthly for air cooled chillers. The contractor shall dispose of all debris removed from the condenser outside the facility. Mechanical cleaning product can be drained trough the sanitary piping by separating the solid material. Material that may clog or affect the sanitary piping shall not be discarded through the sanitary pipe system. The contractor is responsible for discharges affecting the facility’s sanitary piping system. The contractor will not discard, direct or indirect, any material as a result from the maintenance and repair of any chiller trough the storm drain system.

The contractor is responsible for any illegal discharge through the storm drain system that may reach any natural water body. After completion of each mechanical cleaning the contractor must clean the pump strainer associated with the unit serviced, condenser and evaporator side.

D. Chill-water filtration system must be serviced every month. Filter media must be replaced on a monthly basis.

E. The contractor shall perform all Inspections, Preventive Maintenance (PM) and repair service in accordance with the equipment manufacturer's specifications.

The contractor shall utilize and provide procedures and checklists with worksheet originals indicating work performance and actual values obtained at the completion of the PM. Contractor shall submit their checklist of PM for government approval before preceding any type of work. The scheduled work to be performed for PM shall include, but is not limited to, the following items:

1. Perform maintenance twice a year as specified in the maintenance manual of condenser and evaporator.

2. Monitor refrigerant leakages or any other on a monthly basis, and repair leakages.

3. Clean unit’s exterior every month.

4. Perform oil analysis annually as specified in the maintenance manual and perform corrections if needed.

5. Provide with the oil, oil filter and dryers replacement annually as specified in the maintenance manual.

6. Provide support and services for emergency (ies), on call employee 24/7.

7. Work on any repairs directly related to the chillers.

8. Provide crane services, if needed.

9. Completely replace the insulation, on a yearly basis. It includes the first one hundred (100) feet for each individual pipe attached to the chiller.

Other sections of the chiller, or any pipe attached to the chiller that are not insulated could be requested by the Government to be insulated via modification or new procurement.

10. Verify purge system monthly to ensure proper operation and non-condensable removal.

11. Follow the maintenance manual for each unit listed in the service agreement.

12. Pressure gauges and thermometers must be calibrated yearly.

Pressure gauges and thermometers must be replaced if found damaged during inspections or if otherwise reported by CO, COR or designee.

13. General system cleaning requirement:

a. Containment: Debris and discarded materials removed during work performed shall be collected, and precautions shall be taken to ensure that debris is not otherwise dispersed outside the area during the cleaning process, odors, and/or mist vapors during the project.

14. Inspect, adjust, paint or repair any guard rail, catwalks, ladders, piping, lightning arrester and or any structural support.

F. Repair services will be conducted, as required to the chillers, including but not limited to: centrifugal compressor assembly, hermetic compressors, bearings, couplers, pillow blocks, reducing gear, belts, pulleys, fan assembly, shrouds, safety guards, guard rails, nozzles, make-up valves, level sensors, motorized valves, dampening devices or structural vibration isolators, piping, hangers, water diffusers, catwalks, guard rails, lightning arrester, and ladders. The successful offeror will be expected while in the performance of the contract to replace major unrepairable items as mentioned above.

G. The contractor must request an equipment evaluation through the O&M section when the repair cost for a major unit component is in question. Evaluation outcome will set the basis for decision making on behalf of the government best interest.

VI. EQUIPMENT SCHEDULE:

A. Table 1.

Location Qty Manufacturer Model Number VAPM

Out-Patient Building

1 Trane CVHE500, Centrifugal Chiller

65205052

1 Trane CVHE500, Centrifugal Chiller

65205051

1 Trane CVHE570, Centrifugal

65227457

1 Trane CVHE570, Centrifugal Chiller

65227458

1 MULTISTACK MS(020/70x)C2H2H2AA- R410A

65243723

1 MULTISTACK MS(020/70x)C2H2H2AA- R410A

65243725

Community Living Center

1 Trane CGAM090F 65228258 1 Trane CGAM090F 65228259

Main Chiller Plant 1 Trane CVHF147NA4L0GS0316E, Centrifugal Chiller

65220473

Main Chiller Plant 1 Trane CVHF147NA4L0GS0316E, Centrifugal Chiller

65222793

Main Chiller Plant 1 Trane CVHF147NA4L0GS0316E, Centrifugal Chiller

65222794

Building 1 Surgery 1 Trane CVHF360, Centrifugal

South Bed Tower 1 York YKESESQ6-CNGS, Centrifugal Chiller

65218635

South Bed Tower 1 York YKESESQ6-CNGS, Centrifugal Chiller

65218636

MRI CT Scan 1 Trane CGAM 052F 2L03 65244958 MRI CT Scan 1 Trane CGAM 052F 2L03 65244957 Linear Accelerator 1 Filtrine

Manufacturing

PCP-150S-160A-WF 65244966

Building 1 PET/CT 1 KKT Kraus KPC 108-L-U/S 65242993 Ponce Outpatient Clinic 1 Trane RTAC3504

SICU 1 Trane CGAM 110F

B. Contractor must perform an overhaul to all centrifugal units during the performance period of the agreement except for units number 65222794 and

CVHF360.

VII. FACILITY IDENTIFICATION:

A. NIST FIPS 201, Personal Identity Verification (PIV) of Federal Employees and Contractors. This standard is applicable to identification issued by Federal departments and agencies to Federal employees and contractors (including contractor employees) for gaining physical access to Federally controlled facilities and logical access to Federally controlled information systems except for "national security systems" as defined by 44 U.S.C. 3542(b)(2).

B. A required Background Investigation is mandatory for all contractors, contractors' employees who do not have a successfully adjudicated investigation on record or are undergoing a badge reissuance. All contractor employees are subject to the same level of investigation as VA employees who have access to VA Sensitive Information. This requirement is applicable to all subcontractor personnel requiring the same access.

C. The contractor shall bear the expense of obtaining background investigations. If the investigation is conducted by the Office of Personnel Management (OPM) through the VA, the contractor shall reimburse the VA within 30 days.

D. All VA contractors, contractors' employees, and affiliates requiring long-term or short-term access to VA facilities or information systems in order to perform a VA authorized activity must be issued a PIV, non-PIV, and or a Flash badge.

E. Contractor must return the badge when access to VA facilities or information systems is no longer required or a change in affiliation occurs. Also, the contractor must notify her/his assigned sponsor and the badging office when the PIV or Non-PIV card is lost.

F. Contractor shall submit, for all contract employees, including any subcontract employees the following:

1. Within five (5) business day of receiving the Notice of Award, a Complete

Background Investigation Request to the VHA Service Center (VSC) Personnel Security Office via password protected or encrypted e-mail to VSCSecurity@va.gov or fax to (216) 4478020 Note: Due to the personal information contained in the Background Investigation Request Worksheet, the information must be sent in a secure manner. Please do not email a document containing social security number.

2. Complete Special Agreement Check (Fingerprinting) and submit VHA

Special Agreement Check (SAC) Memorandum.

G. Once an automated initial e-mail from VA SIC is received, with a website link that provides further instructions; if a contract employee has a previously completed Background Investigation (BI) he/she may be eligible for reciprocity.

H. Upon receipt of the automated initial e-mail, if contract employees haven't previously completed a BI; each contract employee must complete and submit BI documents within five (5) business days.

I. If contract employees have previously completed a BI and are eligible for reciprocation, reciprocity will be verified by the VA SIC. If it can be reciprocated an e-mail notification will be sent to the contractor POC.

mailto:VSCSecurity@va.gov

J. Upon receipt of BI documents, the VA SIC reviews them for accuracy. If the package is correct and complete, the package is forwarded to OPM and the Contractor POC receives an automated e-mail indicating that the BI has been initiated.

K. If the VA SIC notifies the Contractor that a BI has been initiated: Then, while the BI process is being completed, the VSC Personnel Security Office reviews the results of the Special Agreement Check (fingerprints) and makes and adjudication recommendation to the Contracting Officer, who will inform the contractor POC of the outcome.

L. If the contract employees receive a favorable adjudication: Then, each contract employee shall complete and submit the VHA Service Center Contractor PIV Sponsorship Form and make an appointment to obtain a PIV card. This shall be completed within five (5) business days of reciprocation or receiving notice of initiated BI and favorable SAC Adjudication.

M. The Contract employee shall complete required security training as designated in the solicitation, sign the Contractor Rules of Behavior and submit completed training certificates and signed Rules of Behavior to the Contracting Officer and the COR.

VIII. GENERAL SYSTEM PRECAUTIONS AND SECURITY REQUIREMENTS:

A. Containment: During work, precautions must be taken to ensure the patient and employees safety.

B. Measures shall be taken to control odors and/or mist vapors during the process.

C. All vendor/contract personnel must report to the Police Service to identify themselves upon entering the VACHS facility and to carry the identification card throughout the entire period while providing the service.

IX. ADDITIONAL:

A. Quotations will be considered only from offerors who are regularly established in business called for, who are financially responsible, and able to show evidence of their reliability, ability, experience, facilities and personnel directly employed or supervised by them to render prompt and satisfactory service. Personnel trained and experienced in providing service/maintenance on the equipment identified above shall perform all work.

B. The Contractor shall immediately notify the contracting office and contracting officer's representative (in writing) of the existence of the development of any defects in, or repairs required which the contractor considers he is not responsible for under the terms of the contract and shall furnish him a written estimate of the cost to make necessary repairs. The contracting officer reserves the right to make final determination of the responsibility. The contacting officer also reserves the right to solicit the services of other contractors to make said repairs.

C. Contractor shall require his employees to comply with the instructions pertaining to conduct and other regulations called to the Contractor's attention by the CO/COR, Federal Protective Officers, Inspectors, etc.

D. The Government reserves the right to perform emergency repairs if at the

Government's opinion; it jeopardizes patient or employee safety.

E. A resume of the employees involved must be included and a telephone number in which they could be contacted must be included in the quote document.

F. The contractor shall ensure that its employees have received safety equipment training, medical surveillance programs, individual’s health protection measures, and required for the work by the U.S. Occupational Safety and Health Administration. Contractor should comply with applicable safety codes and standards.

G. Debris, garbage and/or equipment removed as part of this contract shall be collected and precautions must be taken to ensure that it is not otherwise dispersed outside the area during the cleaning process.

H. For the purpose of clarification, any item not specifically excluded shall be considered the contractor's responsibility.

I. Cost such as labor, shipping cost, travel expenses, lodging expenses, overhead, profit, any administrative cost, insurance, bonds and any other will be at no additional cost to the Government.

J. All maintenance (predictive, preventive, repair service and emergency repair service) shall include replacement of parts deemed necessary by the Contractor or COR at no additional cost to the Government.

K. All travel costs associated with the performance of this contract are the responsibility of the contractor and are provided at no additional cost to the Government as part of this contract. Travel costs are defined as but are not limited to time and vehicle costs for personnel in travel to and from job site for all duties outlined in this specification, normal shipping charges on any parts or materials covered by this contract, costs associated with the normal shipping of parts or equipment out for repair that are covered under this contract, etc.

L. Due to all the Major constructions the contractor will have to park the vehicles outside of the VACHs premises. This shall be at no additional cost to the Government.

M. Upon contract award, the contractor accepts "as is" all equipment specified in the contract.

N. The Contractor shall require all employees, including supervisors, to wear distinctive uniform clothing for ready identification, and assure that every employee is in uniform no later than the time specified by the COR, or otherwise no later than IO working days from the date an employee first enters on duty. The uniform shall have the Contractor's name, easily identifiable, affixed thereon in a permanent manner such as a badge or monograms.

O. The Government will not be responsible for incidental charges including, but not limited to, parking, tolls, mileage, phone, etc., on straight time or overtime work.

P. Holidays. In accordance with 5 U.S.C. 6103, Executive Order 11582 and Public Law 94-97 the following national holidays are observed and for the purpose of this contract is defined as "Legal Federal official holidays" as follow:

1. New Year's Day January 1.

2. Martin Luther King Third Monday of January.

3. President's Day Third Monday in February.

4. Memorial Day Last Monday of May.

5. Independence Day July 4.

6. Labor Day First Monday of September.

7. Columbus Day Second Monday of October.

8. Veteran's Day November 11.

9. Thanksgiving Day Fourth Thursday in November.

10. Christmas Day December 25

X. HEALTH AND SAFETY:

A. The contractor shall comply with all applicable federal, state and local requirements for protecting the safety of the contractor's employees, building occupants and the environment. All applicable standards of the OSHA shall be followed when working in accordance with this project.

B. Occupants Safety: No process or materials shall be employed in such a manner that they will introduce additional hazards into occupied space.

C. The Contractor shall adhere to all OSHA, EPA, NFPA Life Safety Codes, and all other regulatory requirements.

D. In performance of this contract, the Contractor shall follow VAMC safety policy and standard for safe work practices and take such safety precautions as the Safety Officer or designee may determine to be reasonably necessary to protect the lives and health of occupants of the building. The Contractor shall comply with VAMC smoking policy, which designates all interior space as non-smoking areas.

E. Patient, employee, visitors, and contractor personnel safety shall always be maintained. The contractor is responsible for the occupation safety and health of his/her employees. The Contractor shall comply with all applicable OSHA safety and health standards.

F. The Contractor shall submit to the Contracting Officer, prior to the start of the contract, the Material Safety Data Sheets (MSDS) for all potentially hazardous materials (lubricants, cleaners, working fluids, etc.) to be used in the facility in performance of the contract, and will not use, in the facility, such materials which have not been so cleared in advance with the VAMC. MSDS for new chemicals shall be furnished concurrently with arrival of the chemical on site. The Contractor shall maintain a copy of all MSDS at the chemical storage site in a location accessible to VAMC personnel to assure compliance with all laws and requirements regarding the "Right to Know" law.

G. The Contractor is responsible to identify, provide and maintain all personal protective equipment required to perform the duties outlined in the contract. In addition, the contractor is responsible for identifying and providing all applicable safety programs (i.e. lockout/tag out, confined space entry, universal precautions, etc.) required to perform the work. Training on required safety programs and the proper use of PPE's shall be provided, and documentation maintained by the contractor.

H. The Contractor shall obtain a Hot Work Permit from the Safety Office whenever soldering, welding, using a cutting torch, or other open flame, spark, or heat producing equipment. The contractor is required to follow ALL requirements outlined for the issuance of the Hot Work Permit.

I. If the Government notifies the Contractor of any non-compliance with the pervious provisions; the contractor shall, after receipt of such notice, immediately correct the condition and notify the contracting officer in writing that the condition has been corrected. It, in the opinion of the Safety Officer or designee the condition is life threatening he/she shall instruct the contractor to stop work until the condition has been corrected. If the Contractor fails or refuses to comply promptly, the

Contracting Officer may issue and order halting of all or any part of the work, and Contractor may be held in default. The Contractor bears all costs of stop work time and correcting safety hazards.

J. The contractor shall provide within ten (10) working days after receipt of this contract a detailed listing of the following information:

1. Safety program/procedures are required to be followed by the contractor's personnel in the performance of their duties and when such procedures are required.

2. Listing of personal protective equipment(s) required to be utilized by the contractor's personnel in the performance of their duties. Also, when equipment will be required.

3. Material Safety Data Sheet (MSDS'S) for any chemical(s) utilized by the contractor in the performance of this contract.

K. Contractor is responsible for the supervision of all their employees while on government property. It is the Contractor's responsibility to assure compliance with the scope of work and requirements referenced in this contract. Provisions provided in the scope of work are not intended to relieve the Contractor of this responsibility.

L. All contract employees shall comply with VHA Directive 1192.01 Seasonal Influenza

Vaccination Program for VHA Healthcare Personnel. This policy applies to all individual who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties.

MASKING REQUIREMENTS FOR UNVACCINATED HEALTH CARE PERSONNEL

HCP who do not receive influenza vaccination due to medical or religious exemptions must designate this at the VA Employee Health Unit on the Health Care Professional Influenza VA Form 10-9050 and wear a face mask while in any VHA location, including both clinical and non-clinical areas. In addition, HCP are required to wear a face mask during performance of their assigned duties and responsibilities. The face mask shall be work throughout the influenza season, or until the individual HCP receives a flu vaccination and completes the required VA Form 10-9050.

M. Coronavirus (COVID-19) Mask Use in Veterans Health Administration (VHA)

Facilities. All contractors’ employees are required to wear a face covering during their time at the VHA facility. If awarded Vendor sends employees from the states, vendors must comply with either of the following options:

1) The company can use a local representative.

2) A molecular test can be performed to the employee prior to the travel time.

Results can’t be more than 7 days old.

3) Test can be performed locally, but it has to be a molecular test, and the entire process takes a total of three (3) days.

Make sure to bring results and present it in the checkpoint. COR will meet with the contractor employee at the checkpoint and escort him/her to the jobsite.

XI. INJURY OR ACCIDENT:

A. As defined by OSHA, EPA, NFPA Life Safety Codes, and all other regulatory requirements any incident of a major malfunction, accident or injury, shall be notified to the CO and COR as soon as possible, and a written report shall be submitted by the Contractor to the CO, COR, and VACHS Safety Officer within three (3) working days following the incident. The report shall state the cause, what, where and when and why the incident happened and the repairs and tests that were or are to be made to correct the cause of the incident. Refer to VACHS Safety Management Plan (Center Memorandum No. 00-19-81) for completed details.

XII. QUALITY CONTROL PROGRAM:

A. The Contractor shall establish a complete quality control program to assure the requirements of the contract are provided as specified, within five (5) working days prior to the starting date of the contract, the Contractor shall submit a copy of his program to the COR, for approval. The program shall include, but not be limited to, the following:

1. An inspection system covering all the services described in the contract.

A checklist used in inspecting contract performance during regularly scheduled or unscheduled inspections. The name(s) of the individual(s) who will perform the inspection.

2. The checklist shall include every area of the Contractor's operation as well as every task required to be performed.

3. A system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable and/or the Medical Center inspectors point out the deficiencies.

4. A file of all inspections conducted by the Contractor and the corrective action taken. This documentation shall be made available to the Medical Center upon request, at any time during the term of the contract.

5. Addition/Deletions: Services within the scope of the original contract might be added or deleted via supplemental agreement. Within scope services might be added or deleted from the contract due to emergencies as a result of Acts of God (Events outside human control). A supplemental agreement will be negotiated in a case by case basis.

XIII. EMERGENCY TELEPHONE NUMBERS:

A. The Contractor shall provide the COR with pertinent emergency telephone numbers, in order to summon assistance in case an emergency develops.

At least one of the emergency telephone numbers shall be manned twenty-four (24) hours per day. This information shall be provided in writing to the COR, prior to the contract start date.

B. The contractor must provide 24/7 emergency contact names(s) and telephone numbers(s) for call back. Upon arrival, contractor’s personnel must report to the Operations Control Center within two hours of contact.

XIV. PERFORMANCE REQUIREMENT SUMMARY:

Performance

Objective (Task)

Performance Standard

Monitoring Method

Acceptable Quality Level

(AQL)

Incentive (Positive/Negative)

Perform schedule maintenance of the facility chiller units and ancillary components.

PWS Section V (Scope of

Work), Sub-sections A-G

Periodic surveillance inspections.

Monthly maintenance service report.

All schedule maintenance must be completed by the end of each period of performance.

No deviations accepted during the respective period.

Immediate corrective action taken at no additional cost to the Government

Conduct repair work on a timely basis to prevent system downtime.

PWS Section

IV

Periodic surveillance inspections.

Service report.

Two deviations accepted during the period of performance

Immediate corrective action taken at no additional cost to the Government.

Emergency call back.

PWS Section IV, Sub-section

A

Operations Control Center

24/7 surveillance.

Service report.

Two deviations accepted during the period of performance.

Immediate corrective action taken at no additional cost to the Government.

B. STATEMENT OF WORK