Attachment A - Residential Cleaning Contract Requirements.pdf

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SENSITIVE BUT UNCLASSIFIED

Residential Cleaning Contract Requirements

General

• In most cases, Make-Ready will request the service provider to conduct a thorough cleaning as outlined in the requirements below. Occasionally the unit will request a partial cleaning: for instance to clean only the floors, or a single room etc.

• The service provider needs to effectively manage the cleaning of at least three residences per day with no affect to their ability to meet the specified performance standards.

• The service provider will be held liable should they break or damage something in the residence

• As the cleaning is generally one of the last steps in a make ready, the service provider should report any damages to the unit structure or maintenance issues encountered, such as: broken bulbs, running toilet, blocked drain, etc.

• Holidays, Company Closure and Weekends:

o The service provider should advise us of any closures at least three months ahead of time.

During the busy season from June through October the service provider must be available on all weekdays.

o Make-Ready will on occasion, request cleaning services be performed over a weekend.

o If the service provider deems it more convenient to perform the requested service over a weekend, they may do so with Make-Ready approval. No overtime or additional fees will be paid for work that could have otherwise been performed during the work week.

Residential Cleaning Trash

• Remove and discard all boxed and bagged trash as well as any other items left in cabinets and drawers.

• Clean the trash cans (grey, blue and/or yellow).

Windows & window frames:

• Clean window panes on both the outside and the inside.

• Clean window frames, paying particular attention to the white PVC window frames, which tend to show dark smear marks very readily.

• Open all windows and remove dust and grit from the sill; clean the window sills and window ledges.

• Dust and clean exterior shutters.

Curtains & sheers:

• Make-Ready may request the service provider clean the curtains or shears using a HEPA vacuum, although most of time, the curtains and sheers are professionally cleaned by an outside contractor.

Blinds:

• Clean blinds ensuring they are free of dust and grease.

Ceiling fans and lamps:

• Dust and wipe clean all ceiling fans and lamps/light-bulbs.

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Floors and baseboards:

• Clean floors ensuring that the corners and edges are also cleaned.

• Clean baseboards and remove dust particles.

• Vacuum all carpets (both area carpets and wall to wall carpets) with a HEPA vacuum cleaner and steam clean using a carpet steam cleaner equipped with active brushes.

• Clean tiles with the appropriate detergent making sure there are no visible streaks.

• Clean parquet (oiled, varnished & laminate) with the appropriate detergent, making sure there are no visible streaks.

• Whenever possible, move furniture in order to clean the floor space under and behind the furniture.

• Move washers and dryers and clean area under and behind appliance.

• Move standalone refrigerators and freezers and clean area under and behind appliances.

• Whenever possible, move oven/stove away from the wall and thoroughly clean area under and behind the appliance.

Telephone and outlets:

• Clean and disinfect the telephone.

• Remove dust on the inside and top of outlets and light switches.

Washer and dryer, standalone refrigerators and freezers (non-built in):

• Clean accumulated soap around edges of washing machine soap dispenser.

• Clean front top and sides of appliances.

• Leave cleaned washer and dryer doors open.

• For additional cleaning instructions for refrigerators/ freezers see notes below in the section

Kitchen/Refrigerator/Freezer.

Radiators:

• Clean spider-webs and dust from between radiators and the radiator indents.

Fans:

Open the standing fans with a screwdriver and remove dust that has built up inside and out and close the fan again when done.

Fireplace:

• Vacuum ashes and clean safety glass with appropriate products.

• Clean the fireplace tools and spark guard.

Staircase:

• Clean staircases, including the Plexiglas and handrails.

Soft furniture:

• Vacuum soft furniture with a HEPA vacuum cleaner making sure to vacuum under all cushions.

• Discard any remaining bed covers, pillows.

• Flip mattresses if necessary and vacuum the beds with HEPA vacuum.

Wooden furniture:

• Remove and discard any items from inside the cabinets or drawers.

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• Dust and wipe clean all wooden furniture on the top, shelves, inside drawers and all outer, accessible sides.

• Clean mirrors and glass tops (glass shelves and glass panes).

Doors

• Clean both sides of all doors, including interior doors, garage doors, front doors, and exterior doors.

• Wipe door handles.

• Wipe down door frames and remove dust from top of doorframe.

Cobwebs

• Ensure that there are no cobwebs throughout the residence.

Outside: Terraces/driveways, paths and doors:

• Remove moss, weeds and mildew from terraced areas (stone or wood - including paths and driveways) and whenever necessary use a high pressure cleaner.

• Sweep and vacuum car-ports, outside garages and storage areas (to include sheds).

• Wipe down patio furniture.

Specified Cleaning by Room Type Bathrooms and Restrooms:

• Remove and discard old shower curtains, toilet brushes, bathroom trashcans and any other items left by the previous inhabitant.

• Clean:

o Sinks, bathtubs, shower-basin, and countertops.

o Extractor fans and air-vents.

o Tiled surfaces (this includes tiled walls and shower stalls).

o Fixtures and mirrors.

• Wipe down the interior and exterior of bathroom cabinets, including all sides of the doors, tops, bottoms and all visible sides of the cabinets.

• Clean and disinfect toilet, seat and lid, leaving lid and seat in downward position

• Remove all soap scum or calcium build up on the tiles (both on the walls or floors), bathroom fixtures and shower doors (both glass and plastic).

• Clean faucets and showerheads and remove calcium built-up.

• Clean drains and remove hairs, etc. (and other debris).

• Toilets should be cleaned with a separate rag/cloth (restricted to cleaning toilets).

Kitchen:

• Remove and discard any food, cleaning products and other items left behind by the previous inhabitant.

• Clean the inside and outside of built-in trash cans.

• Clean drain and stopper.

• Dry sink after cleaning to avoid water stains.

• Furniture and cabinets:

o Wipe down kitchen tiles with grease cutter.

o Clean kitchen furniture; this to include but not limited to kitchen table and chairs.

o Clean outside (including top) and inside of the cabinets, drawers and shelves.

o Clean all countertops.

• Appliances:

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o See notes above concerning standalone washers, dryers, refrigerators and freezers.

• Range-hood:

o Wipe down the outside of the range hood.

o Clean the inside and metal filters with a grease cutting solvent.

• Cookers o Clean cookers (excluding vitro-ceramic and induction cookers) with a grease cutter. This appliance should be free of baked on fat and food rests.

o Clean vitro-ceramic and induction cooking ranges using a scraper and a solvent specifically for vitro-ceramic cookers.

• Oven o Clean inside of oven thoroughly and ensure that all inside parts are free of grease o Clean both sides of the door, glass pane, heating elements and loose parts such as broiler pans, oven and grill grids and ensure they are free of grease o See notes above concerning standalone ovens/stoves.

• Dishwasher:

o Remove and discard any items left inside, clean filter, clean soap dispenser and launch a short cycle to refresh the inside of the appliance

• Refrigerators/Freezers:

o Clean top, sides, front and inside of all refrigerator and or freezers and ensure mildew and food rests are removed from the rubber gaskets of the refrigerators and freezers.

o Clean inside and remove all loose parts (including ice trays) and clean with hot soapy water.

o Defrost freezer and remove ice build-up.

o A refrigerator/freezer that was switched on before cleaning should be switched on again after cleaning. If a refrigerator/freezer was turned off before cleaning it should be left off after cleaning and the door(s) should be left ajar.

• Microwave:

o Clean outside and inside thoroughly.

o Clean countertop under and behind standalone microwaves as well as all sides and the top.

Basements, garages and garden sheds:

• Sweep and vacuum basements and garages and garden sheds ensuring that floors, walls, ceilings and ventilation recesses are free of dust, grit, and cobwebs.

• Dust heating systems, expansion tanks, water and heating pipes, drainpipes, ventilation grids, holes and recesses, telephone boxes, fuse boxes, gas pipes and utility meters.

Post Cleaning

• Align all furniture evenly throughout the rooms to include dining room chairs ensuring not to scratch the parquet flooring.

• Place dining room chairs with arm rests at the far ends of the dining room table.

• Place dining room table leaves either in the basement, garage or a wardrobe, so that they are out of plain view.

• Line up kitchen chairs at the kitchen table.

• Set loose cushions on the couches and chairs so that they are leaning on the armrests of the couches.

• Place the welcome kit boxes containing the kitchen ware on the floor in the kitchen and the welcome kit boxes containing the linen on the floor in front of the master bedroom bed.

• Place the vacuum cleaner and ironing board in the same room as the washer and dryer.

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• Ensure that all table lamps, floor lamps, appliances and other electrical equipment are re-connected to the electrical outlets.

• Close all doors and windows prior to exiting the unit.