Attachment 8 Operations Center Call Volume.docx
DOCX document 36 KB Posted
- Attached to
- Integrated Logistics Support (ILS) Services Federal contract opportunity
- Solicitation number
- 70B04C21R00000005
About this file
This document includes an attachment summarizing call volume data for an operations center and information for a related federal contract opportunity issued by the Department of Homeland Security Customs and Border Protection. The solicitation seeks a contractor to provide integrated logistics support services for non-intrusive inspection equipment, radiation detection equipment, laboratory and scientific services equipment, legacy remote video surveillance systems, unattended ground sensor systems, agent support equipment, and various other support equipment. The contractor will assist Customs and Border Protection with equipment maintenance and logistics requirements. The period of performance and response deadline are not specified in the opportunity description provided.
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Text version
70B04C21R00000005
Attachment 8
Operations Center Call Volume
| VDN |
| Inbound Calls |
| Answered Calls |
| Avg Speed Ans |
| Avg Length of Call |
| Aban Calls <10 sec |
| Voicemail Calls |
| Calls Aban within 2 Min |
| Call |
Aban
OVER
2 min
ILD Tech Supp; ILD Support
| ILD Support |
| 8 |
| 2 |
| 2:28 |
| 4:20 |
| 0 |
| 0 |
| 1 |
| 5 |
| ILD Support |
| 12 |
| 3 |
| 6:31 |
| 8:39 |
| 0 |
| 0 |
| 1 |
| 8 |
| ILD Support |
| 15 |
| 7 |
| 9:36 |
| 4:13 |
| 0 |
| 0 |
| 0 |
| 8 |
| ILD Support |
| 1 |
| 1 |
| 4:53 |
| 3:38 |
| 0 |
| 0 |
| 0 |
| 0 |
| ILD Support |
| 2 |
| 0 |
| 0 |
| 0 |
| 1 |
| 1 |
| ILD Support |
| 2 |
| 2 |
| 11:26 |
| 10:10 |
| 0 |
| 0 |
| 0 |
| 0 |
| ILD Support |
| 1 |
| 1 |
| 4:56 |
| 16:18 |
| 0 |
| 0 |
| 0 |
| 0 |
| ILD Support |
| 2 |
| 1 |
| 7:47 |
| 4:41 |
| 0 |
| 0 |
| 1 |
| 0 |
| ILD Support |
| 1 |
| 1 |
| 1:41 |
| 6:55 |
| 0 |
| 0 |
| 0 |
| 0 |
| ILD Support |
| 2 |
| 2 |
| 5:18 |
| 5:04 |
| 0 |
| 0 |
| 0 |
| 0 |
| ILD Tech Supp |
| 289 |
| 272 |
| 0:21 |
| 2:49 |
| 2 |
| 0 |
| 10 |
| 5 |
| ILD Tech Supp |
| 271 |
| 234 |
| 0:28 |
| 2:51 |
| 4 |
| 0 |
| 19 |
| 7 |
| ILD Tech Supp |
| 302 |
| 283 |
| 0:25 |
| 2:54 |
| 8 |
| 0 |
| 14 |
| 3 |
| ILD Tech Supp |
| 234 |
| 218 |
| 0:30 |
| 3:10 |
| 6 |
| 0 |
| 10 |
| 4 |
| ILD Tech Supp |
| 186 |
| 174 |
| 0:33 |
| 3:19 |
| 5 |
| 0 |
| 9 |
| 2 |
| ILD Tech Supp |
| 243 |
| 237 |
| 0:28 |
| 3:24 |
| 2 |
| 0 |
| 5 |
| 1 |
| ILD Tech Supp |
| 222 |
| 214 |
| 0:29 |
| 2:50 |
| 4 |
| 0 |
| 7 |
| 1 |
| ILD Tech Supp |
| 206 |
| 202 |
| 0:17 |
| 3:20 |
| 1 |
| 0 |
| 3 |
| 1 |
| ILD Tech Supp |
| 248 |
| 238 |
| 0:27 |
| 3:03 |
| 2 |
| 0 |
| 7 |
| 1 |
| ILD Tech Supp |
| 181 |
| 170 |
| 0:25 |
| 2:43 |
| 5 |
| 0 |
| 9 |
| 2 |
| ILD Tech Supp |
| 213 |
| 196 |
| 0:30 |
| 2:38 |
| 4 |
| 0 |
| 9 |
| 5 |
| ILD Tech Supp |
| 224 |
| 170 |
| 0:23 |
| 2:43 |
| 3 |
| 0 |
| 6 |
| 7 |
| ILD Tech Supp |
| 195 |
| 163 |
| 0:15 |
| 2:57 |
| 1 |
| 0 |
| 3 |
| 3 |
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