Attachment 1 Statement of Work.docx

SOW – Integrated Logistics Support (ILS)

Statement of Work Integrated Logistics Support (ILS) November 18, 2020

PR 2012-1330

LABORATORY & SCIENTIFIC SERVICES (LSS) EQUIPMENT MAINTENANCE SERVICES 27

1. BACKGROUND

The Department of Homeland Security (DHS), Customs and Border Protection (CBP) is the first line of defense at the domestic land border crossings and international airports, seaports, rail crossings, mail handling express cargo consignments facilities for the detection, identification, and interdiction of illegal traffic, trade, and other contraband items entering the United States. The overall strategy focuses on interrupting smuggling and apprehending willful violators of United States laws with the aid of complex technical tools. Toward that end, CBP maintains a substantial inventory of interdiction, inspection, detection, and surveillance technology to assist CBP Officers and Agents in the performance of their duties.

The Office of Information and Technology (OIT), Enterprise Network and Technology Support Directorate (ENTSD), Integrated Logistics Division (ILD) is the primary Maintenance, Repair, and Logistics (MR&L) support provider to the DHS and CBP programs, offices, and laboratories that acquire, deploy, and utilize the interdiction, inspection, detection, surveillance, and laboratory analytical technology operated by CBP. The following Government facilities and locations are where the ILD MR&L functions take place:

The OIT facility located in Lorton, Virginia is the principle location / offices of the ILD management, business and contract administration, Program technology support staff, and the Intermediate Repair Center (IRC).

· The Intermediate Repair Center (IRC) supports the hand-held Non-Intrusive Inspection (NII), Radiation Detection Equipment (RDE), Material ID & Surface Analyzer instruments, Laboratory Analytical equipment, and other DHS and CBP hand-held technologies. The IRC includes the warehouse space, shipping & receiving area, repair part storerooms, and technical repair labs.

· The OIT facilities located in Newington, Virginia will be the location of the Non- Intrusive Inspection (NII)/Radiation Portal Monitor (RPM) Operations Center (NROC). These activities operate within the OIT - Enterprise Operations Center (EOC).

· The Intermediate Repair Facility (IRF) in Albuquerque (ABQ), New Mexico supports the Remote Video Surveillance System (RVSS) components, Agent Support Equipment (ASE), and Unattended Ground Sensors (UGS). The ABQ IRF consist of offices, warehouse space, shipping & receiving area, repair part storerooms, testing rooms, and technical repair labs.

· Fielded NII and RPM Systems deployed at various sites at: U.S. Land Port of Entries (LPOEs), International Airport(s), U.S. Sea Port(s), International Mail Facility & Consignment Center(s), OCONUS International Pre-Clearance Airports, and other Government facilities.

· Eight (8) Laboratory & Scientific Services (LSS) facilities located in the continental United States and in Puerto Rico.

· The Acquisition Program Management (APM) and Lead Business Authority (LBA) offices in Washington, D.C. and Arlington, VA.

ILD MR&L provides CBP with centralized management to provide the full life cycle support to sustain the inventory of interdiction, inspection, detection, surveillance, and laboratory analytical technology at the highest operational readiness levels possible. ILD provides support services to the Office of Field Operations (OFO), U.S. Border Patrol (USBP), Office of Air & Marine Operations (AMO), Operations Support (OS) / Laboratories & Scientific Services (LSS), and other DHS Components. These support services include, but are not limited to; development of policy and procedures, maintenance management & planning, product support management, help desk/maintenance dispatch, supply support, asset management, inventory control, PHS&T, in-service engineering, reliability analysis, and product line improvement.

2. SCOPE

This Statement of Work (SOW) identifies the requirements necessary to enable CBP to administer the Enforcement Technology Program. The Contractor shall provide the direct labor, subcontractor services, supplies, materials, and procurement services to operate ILD’s Maintenance Dispatch Center and provide life cycle support functions to sustain the operational availability of variety of ET equipment at various support levels identified in the contract. ET equipment is deployed to sites within Continental United States (CONUS) and Outside Continental United States (OCONUS).

Life cycle support functions encompass efforts to perform preventive, predictive and corrective maintenance planning and execution; to perform inspection and tracking of assets; to perform warehouse management, to relocate equipment; to provide enhancements, technical refresh or refurbishment of equipment; and to retire or dispose of the equipment.

The Contractor shall provide On Demand Services to satisfy requirements which, by their unanticipated occurrence, become emergent requirements which require effort to resolve; i.e., repair of accidents/incidents, damage incurred from natural disasters, relocations, minor facility modification/construction to support relocations, remedy of corrosion damage, emergency services, special event services, specific OEM factory repairs and calibrations, and parts and consumable purchases.

3. APPLICABLE DOCUMENTS

The Contractor shall ensure all Contractor personnel follow and adhere to all policies and procedures established by the Department of Homeland Security, Customs and Border Protection, and the Enforcement Technology Program, as well as all documents referenced below:

· The Federal Acquisitions Regulations (FAR): https://www.acquisition.gov/FAR/

· Section 508 of the Rehabilitation Act: http://www.section508.gov/

· Homeland Security Acquisition Regulation (HSAR):

· http://www.dhs.gov/xlibrary/assets/opnbiz/hsar.pdf

· Code of Federal Regulations (CFR): http://www.gpoaccess.gov/cfr/retrieve.html

· DCAA “Information for Contractors”:

· http://bqesoftware.net/media/PDF/BQ/2011/DCAA-Compliance-Guide-2011.pdf

· CIS HB 1400-05C, “CBP Information Security Policies and Procedures Handbook”

· Directive 4300A, “DHS Sensitive System Policy”:

· http://www.dhs.gov/xlibrary/assets/foia/mgmt_directive_4300a_policy_v8.pdf

· DHS Sensitive System Handbook:

· http://www.uscg.mil/acquisition/nais/RFP/SectionJ/dhs-4300A-handbook.pdf

· Federal Travel Regulations: http://www.gsa.gov/portal/content/102886

· OIT Configuration Management Plan

· CBP Systems Engineering Life Cycle (SELC)

4. PERFORMANCE REQUIREMENTS

The Contractor shall be responsible for the accuracy, timeliness, and completion of services associated with the following requirements for the equipment identified in the contract.

4.1 ILD Lorton Support – In addition to the Intermediate Repair facility, the Program Manager and the majority of the program administration reside at ILD Lorton.

4.1.1 General Support – The following requirements are general in nature and extend to overall program support for operations in Lorton, Albuquerque and fielded equipment locations.

4.1.1.1 The Contractor shall provide a Program Manager that is knowledgeable in all aspects of operations to include contract compliance, operational management, process improvement, and contract deliverables. Additionally, the Contractor shall provide lead personnel, embedded within the teams identified in specified tasks/sub-tasks where routine requests and daily activities shall be issued by, and coordinated with Government personnel.

4.1.1.2 The Contractor shall provide a financial tracking and payment system that provides enough flexibility and information at the fund level for reporting the financial requirements of the program, to include the timely tracking of payments to vendors and existing commitments.

Additionally, the Contractor shall provide a financial tracking and payment system that will provide the necessary information in the formats requested. The system shall be able to:

· Track and provide all Contractor costs of maintenance and repairs for all types of ET equipment

· Track necessary funding documents by organization for procurement of services, supplies, and/or equipment

· Maintain necessary spreadsheets/databases to monitor payments and credits

· Ensure flow of payment against services is on-track

· Provide execution of expenditures by cost categories and equipment categories

· Provide related monthly financial reports comparing Estimate at Completion (EAC) to cost expenditures to date

Invoice Instructions - Only the Contracting Officer (CO) has the authority to represent the Government in cases where the contract requires a change in the terms and conditions, delivery schedule, scope of work and/or price of the products and/or services under this contract. Invoices shall be electronically transmitted to the COR as listed in Section 13.1 and the Contractor shall invoice CBP in accordance with CBP invoicing clause, “Electronic Invoicing and Payment Requirements – Invoice Processing Platform (IPP) (JAN 2016)”.

Payment requests shall be submitted electronically through the U. S. Department of the Treasury's Invoice Processing Platform System (IPP).

"Payment request" means any request for contract financing payment or invoice payment by the Contractor. To constitute a proper invoice, the payment request must comply with the requirements identified in FAR 32.905(b), "Payment documentation and process". The IPP website address is: https://www.ipp.gov.

Please ensure the following are included in all invoices:

· Contract number

· Description of services provided for a specified time period.

· Unit price and total amount of each item.

· Discount terms

· Company name, telephone number, taxpayer’s identification number, and complete mailing address to which payment will be mailed.

· Support and assist ILD with tracking and metrics of procured software licenses and/or warranties for office equipment and provide ILD with recommendations of Information Technology data to support technology refresh requirements.

· Support and assist ILD with making reservations for conference rooms and conference lines for meetings

· Prepare meeting materials and invitations. Perform as scribes for Government meetings capturing decisions as well as capturing action items. Prepare and distribute minutes.

· Track and maintain shared drive filing system and load required documents to the Shared Drive Folders, Microsoft SharePoint, Dimensions, or other mandated systems as required

· Support ILD with requests for supplies, ordering, and inventory management of office supplies.

· Support ILD with records management to include updating, maintaining, and providing tracking for Configuration Items stored on the ILD Shared Drive, SharePoint, Dimensions, Physical and Digital Records Room, Physical Technical Library and other mandated systems

· Upload documents to ILD Shared Drive, ILD SharePoint, Dimensions, Physical and Digital Records Room, Physical Technical Library and other mandated systems with user manuals, technical bulletins, operator and maintenance manuals, and configuration management documentation, as needed.

· Support and assist ILD with creation of documents using Microsoft Word, Excel, VISIO and PowerPoint as required using CBP/ILDD formats and templates

· Support and assist with documenting operational/functional workflows and processes using Microsoft Word, Excel, and PowerPoint

· Support and assist ILD with Semi-Annual and Annual inventories

· Download and file RPM configuration documentation from an Online Scoreboard

· Support and assist ILD with monitoring, tracking and gathering statistics and/or data from CBP systems to analyze in support of ENTSD and other data calls, and ad hoc reporting.

· Quality Assurance of Corrective Maintenance Surveys and ad hoc reporting.

· Support and assist ILD with Service Request Intake Process. Monitor the ENTSD SharePoint site for Service Requests assigned to ILD. Notify ILD of newly assigned Service Requests for project lead/liaison assignment. Create service requests assigned to project leads using ILD Service Request Microsoft SharePoint. Close out completed or cancelled Service Requests on the ENTSD and ILD Service Request SharePoint sites.

· Support and assist ILD with Customer Satisfaction Surveys (CSATs). Monitor ILD Corrective Maintenance mailbox for Failed ILD Corrective Maintenance (CM) Surveys from Work Order notifications from ILSS Maximo.

· Support and assist ILD with preparing the monthly US Border Patrol Contract Expenditures

4.1.2 ILD Maintenance Dispatch Center – ILD manages an Operation Center that serves as an induction center for equipment trouble calls from CBP field activities which provides Tier I and II dispatch functions as well as maintenance tracking and reporting.

4.1.2.1 The Contractor shall staff the Maintenance Dispatch Center (MDC). The Contractor shall staff the MDC located at the CBP facility in Newington, VA. Dispatch personnel shall accommodate 24/7/365 operations. The MDC also includes support to the Non-Intrusive Inspection (NII)/Radiation Portal Monitor (RPM) Operations Center (NROC).

The Contractor shall provide knowledgeable and professional Maintenance Dispatch Center staff to perform and assist CBP in addressing customer requests for service to render failed or faulty fielded ET equipment operational including equipment covered under warranty. The support staff will maintain the life cycle of all interdiction, inspection, detection, surveillance, and laboratory analytical technology equipment supported by ILD. The Tier I/II Center serves as an induction center for trouble calls from the field, and other inputs, to provide intake and dispatch functions as well as maintenance tracking and reporting.

For NROC operations, the Contractor shall provide Tier III support. The support staff will communicate, and interact, directly with CBP employees in supporting the life cycle of the Radiation Portal Monitor (RPM) Systems and Web based NII Systems supported by ILD. The RPM Operations Center serves as a Tier III escalation center to manage and resolve system outages, CBP Network and local LAN incidents, and coordination functions with other CBP offices to resolve outages.

4.1.2.2 The Maintenance Dispatch Center shall create and provide current updates/status changes to MAXIMO Work Orders (WOs) as they occur, during required staffing hours, for all ET equipment that has open maintenance actions and when required communicate directly to the ILD Branch Chiefs and Original Equipment Manufacturer (OEM) and Government CORs. The Maintenance Dispatch Center will call the ports to validate operational status after completion of all Priority 1 work orders for Large NII, Small NII and RPMs. Priority 2 work orders will be accommodated as time permits.

During required staffing hours, the Contractor shall monitor all open maintenance actions until completion.

The Contractor shall provide and maintain a single entry point for coordination and/or communication between the ILD Government Staff and the Maintenance Dispatch Center. This single entry point shall use one (1) phone number and one (1) email address and be available during all the staffed hours of the Maintenance Dispatch Center and available to all members of the ILD Government Staff.

4.1.2.3 The Contractor shall follow a Government-approved escalation process and/or procedure for open non-operational (Priority 1) and conditional but operational (Priority 2) WOs which are not resolved within five (5) business days.

The Contractor shall manage progress of action of “aged” WOs and Customer expectations for completion of service as defined in Section 5, Performance Standards.

4.1.2.4 The Contractor shall only create and update work tickets in the CBP-approved Remedy database for RPM PRIDE sites and equipment specified in ILD Albuquerque Support. In the event MAXIMO is down, the Contractor shall create and update work tickets in the CBP approved Remedy database for ALL NII assets. Once MAXIMO comes back on line all Remedy tickets created during the downtime will be created in MAXIMO and the Remedy tickets will be closed.

4.1.2.5 The Contractor shall use the existing tracking and monitoring Microsoft Excel spreadsheet to update statuses of accident and/or incidents for WOs that are generated from the Maintenance Dispatch Center.

All appropriate fields, as defined in the Government-approved Maintenance Dispatch Center work instructions, shall be populated in the approved Accident/Incident spreadsheet.

4.1.2.6 The Contractor shall provide a Disaster and Event Report that includes operational statuses of all NII equipment in affected areas as required. The Contractor shall continue the daily reports until each weather event such as tropical storms, flooding, etc., has passed and equipment is operational. The report should reflect latitude and longitude of all equipment listed.

The report shall be distributed via email in Microsoft Excel 2016 workbook format each workday for the period specified by the ILD Maintenance Manager. The reporting times will be specified the ILD Maintenance Manager.

4.1.3 Report Functions – Lorton

4.1.3.1 The Contractor shall download the NII Outage Report each weekday afternoon, then amend and assemble in the required format for distribution. On 4 days of the week the outage report spreadsheet shall be submitted via email to personnel designated by the Government. On the government specified day, prior to the Government morning meeting, the weekly report, a Power Point presentation in the Government required format will be prepared and along with the daily spreadsheet submitted via email to the Government approved distribution. The Power Point presentation will be posted to the ETP Share Point Site. An updated word document will be provided prior to the morning AC briefing. The NII Outage Report is based on accidents/incidents and failures that render Large Scale NII and Radiation Portal Monitor (RPM) lanes inoperable and occurred before 5:00 PM EST.

For the Border Security Deployment Program (BSDP), the Contractor shall provide report formatting only.

4.1.3.2 The Contractor shall provide formal Monthly Financial Reports to report financial statistics on operations to the Contracting Officer’s Representative (COR) by the 25th calendar day of each month for each funding type and supported CBP Program on the contract. The Contractor shall provide a formal monthly report outlining the status of funds. A formal briefing will be conducted in conjunction with the Contract Government and Contractor Management Team as required. The Contractor shall also identify any potential risks in the contract that could impact the contract or the agency. The format shall address spending by Other Direct Costs (ODCs) showing budget to actual and also provide a present estimate for the Estimate to Complete (ETC) of the current performance period. The formal report shall be in Microsoft Excel format and shall include Estimate at Completion (EAC), forecasts, and estimate of projected overages and/or shortages by Task, Sub-Task and funding type. A standard format will be reviewed and approved by the Government. The Contractor shall provide a revised ETC monthly which includes commitments not yet invoiced that will incorporate overall projections for the contract period. The purpose of this monthly report will be to determine if the COR and the Contractor are meeting their budget and operational targets.

4.1.3.3 The Contractor shall provide transition recommendations for RPMs to the COR, five (5) business days prior to end of month, with supportive failure/issue data.

The Contractor shall provide updated monthly RPM transition and decommission documents to the COR.

The Contractor shall provide the report “RPM Status Tables (Posted Copy [date])” bi- monthly, on the first business day of the month and mid-month.

4.1.3.4 The Contractor shall administer RPM calibration activity and forward recommendations for monthly calibration schedule approval to the COR no later than two (2) business days prior to the 15th of the month.

The Contractor shall complete and file waiver approval documents within RPM Site Folders using the posted email template. The Contractor shall issue calibration WOs to the appropriate service provider and copy ILD Maintenance Manager and the COR. The Contractor shall issue repair WOs on an as needed basis to complete calibration activity. The Contractor shall download and file “Calibration Certificate” and “Site as Found Certificate” .PDFs on a designated share drive location. The Contractor shall track and complete calibration WOs until completion of activity and receipt of calibration certificate.

4.1.3.5 The Contractor shall provide, maintain and archive monthly NII Equipment Operational Availability Reports in Excel spreadsheet format to the COR and ILD Leadership Team for the following:

· Large scale equipment by model number (with and without accidents)

· Small scale equipment by model number (with and without accidents)

· RPM equipment by model number (with and without accidents)

· Large scale equipment by serial number (with and without accidents)

· Small scale equipment by serial number (with and without accidents)

· RPM equipment by serial number (with and without accidents)

4.1.3.6 The Contractor shall provide, maintain and archive quarterly NII Equipment Operational Availability Reports in Excel spreadsheet format to the COR and ILD Leadership Team for the following:

· Large scale equipment by model

· Small scale equipment by model

· RPM equipment by model

· Large scale equipment by serial number

· Small scale equipment by serial number

· RPM equipment by serial number

4.1.3.7 The Contractor shall provide the following recurring reports in digital formats to the COR and identified parties:

· Weekly Work Order Data – ILD Maintenance Manager

· Weekly Rapiscan Work Order Report - Maintenance Manager and Rapiscan COR

· Weekly ILD Brief for ENTSD – ILD Director

· Monthly Equipment Map COR

· PNNL RPM updates on calibration repairs twice weekly-PNNL and COR

· Monthly Raw Data Report

4.1.3.8 The Contractor shall provide the following recurring reports in digital formats to the COR and identified parties:

· Failed CM Survey Weekly Metrics - ILD Mission and Product Support Services Branch Chief

· Final Failed CM Survey Monthly Metrics - ILD Mission and Product Support Services Branch Chief

· Failed CM Survey Quarterly Metrics - ILD Mission and Product Support Services Branch Chief

· Monthly US Border Patrol Contract Expenditures Report – ILD COR

4.1.3.9 Parts Management – Lorton - Upon written request, the Contractor shall purchase repair parts and consumables for Handheld, Large and Small Scale NII equipment. All purchases of parts and services are required to be approved in writing by the COR prior to execution.

4.1.3.9.1 The Contractor shall provide Asset Management support to perform parts inventory and management functions as follows:

a. Receive and file monthly Ludlum parts kit inventories

b. Prepare Ludlum parts kit replenishments for shipment

c. Monitor and request Ludlum parts replenishment for stock at Lorton for approval by COR

d. Maintain inventory and parts management for Large and Small NII, RPM and Handheld parts maintained at the Lorton warehouse to include identifying parts requiring re-stock

e. Prepare all parts shipments from a packaging and marking perspective. Upon hiring of warehouse supervisor and two additional material expeditors accomplish shipping activities for all parts.

f. Upon hiring of warehouse supervisor and two additional material expeditors, receive parts, inventory and place into stock

g. Prepare hazardous shipments as needed (to include packaging, markings and shipping documents) and upon hiring of warehouse supervisor and two additional material expeditors ship to appropriate addressees.

h. Conduct monthly 10% cyclic inventory of parts maintained at Lorton to achieve 100% within a year and provide revised re-order point, minimum and maximum and other recommendations

i. Issue parts to the Lorton Intermediate Repair Facility as requested

j. Operate material handling equipment as necessary in performing parts management and inventory

k. Assist in logistics analysis functions as required by the contractor Logistics Lead

4.1.4 Packaging, Handling, Storage and Transportation (PHS&T) Functions – The warehouse supervisor and asset management team shall provide shipping, receiving, storage, and inventory support for CBP equipment at the Lorton warehouse facility.

· Ensure the warehouse meets all certifications including company standards for safety, efficiency, and cleanliness; i.e., Forklift Certification, Hazardous Materials shipping and handling, etc.

· Review receipt of all materials to ensure purchase orders are open and the quality and quantity of materials received is correct

· Ensure the security and accountability of materials and goods with inventory control and proper handling and storage

· Management of excess/obsolete equipment review and disposition process

4.1.5 Lorton Intermediate Repair Facility Support

4.1.5.1 Handheld NII and Radiation Detection Equipment (RDE) Repair Functions – The Contractor shall provide three (3) Contractor Electronic Technicians to assist CBP in repair functions for small handheld equipment, as needed, to:

· Test and repair NII handheld and peripheral equipment including but not limited to: K-910B contraband detectors, fiberscopes, personal radiation detectors (PRDs).

· Analyze and interpret electronics and engineering data, documents, drawings, and schematics

· Trouble-shoot and diagnose faults

· Conduct Preventive Maintenance (PM) and Corrective Maintenance (CM) actions

· Perform Quality Assurance (QA) tests on new and repaired equipment

· Enter data in applicable database to record maintenance actions and history

· Provide technical support to POEs via telephonic means

· For equipment that cannot be repaired in the IRF, prepare equipment for packaging and shipping to the vendor by the warehouse.

4.1.5.2 Survey Meter Calibration Services Functions – The contractor will:

Administer and perform scheduling of survey meters per specified schedule as required by manufacturer or to adhere to approved Government policy.

· Maintain and administer the CBP ILSS database and work orders related to the calibration functions.

· Communicate as necessary directly with the CBP Officers, Agents, and Personnel in the Field to conduct these functions and escalate any system/equipment issues directly to Lorton IRC Management

· Upon the receipt of warehouse supervisor and two additional Material Expeditors, the contractor will include the packing, shipping, handling and storage functions of the survey meters to include all required Declaration of Dangerous Goods and U.S. Department of Transpiration (DoT) documentation for shipping, receiving, and handling.

· The Contractor will utilize the Government provided accounts to perform shipping, receiving, storage, management, and inventory support.

4.1.5.3 The Contractor shall provide seven (7) Logistics Analysts, to be co-located with and augment Government staff, to support the On-Site Service Maintenance Team in support of ET equipment.

Assist the Maintenance Operations On-Site Service Team and OEM Government CORs as needed for the following activities:

· Scheduling preventive maintenance (PM) for ET equipment listed in the contract.

· Coordinating planned site visits with local on-site authority.

· Gathering and forwarding any applicable Work Completion Forms (WCF) to the Maintenance Manager, OEM Government CORs, and ILD Maintenance Dispatch Center upon completion.

· Forwarding actions required to resolve problems that require corrective maintenance (CM) that were discovered during the performance of PM.

· Recording the PM completed in MAXIMO.

· Validating that the PM is performed and checklists are completed and maintained in accordance with OEM and/or CBP recommendations.

· Scheduling and collecting the annual Radiation Surveys and Leak Tests for the NII Systems.

· Review WO history for verification that there are no repetitive issues which would warrant transition delay.

· Providing maintenance data to the Government as required.

· Provide Failure Coding for all Large and Small NII and RPM systems.

4.2 ILD Albuquerque Support

The Contractor shall provide the following support to the ILD Albuquerque Intermediate Repair Facility.

4.2.1 Supply Support – The Contractor shall utilize MAXIMO at the Albuquerque facility to support CBP Equipment listed in the contract. The Contractor shall utilize Maximo for recording and tracking of maintenance WOs, providing equipment repair status updates on a work day basis, supply support and inventory applications.

4.2.2 Agent Support Equipment (ASE) (to include Unattended Ground Sensors - UGS) – The Contractor shall repair ASE, UGS, and other CBP equipment listed in the contract.

The Contractor shall perform repair functions for ASE and UGS equipment, to include:

· Trouble-shooting and fault diagnosis

· Organic PM and CM

· QA testing of new and repaired equipment

· Data entry in applicable database to record maintenance actions and history

4.2.3 Surveillance System Equipment Repair Functions – The Contractor shall repair Surveillance System equipment listed in the contract.

The Contractor shall perform repair functions for Surveillance System equipment, to include:

· Troubleshooting and fault diagnosis

· Component-level PM and CM to electrical and electronic devices, systems, and components, including:

· Infrared (IR) and/or day camera systems

· Radio Frequency (RF) systems and components including Microwave transmission systems;

· Pan and Tilt units;

· Camera Command and Control systems;

· Cabling and other similar type work; and

· Other repairable systems, sub-systems, and components that are associated with supported surveillance system equipment;

· QA testing of new and repaired equipment

· Testing and calibration activities using a variety of test equipment

· Evaluation and resolution of equipment and system problems

· Documentation of equipment maintenance history in automated systems

· Recommendation of process improvements or procedure modifications

· Holding a certification to climb poles and antenna towers up to 120 feet in height

· Identification and notification to OEM of any additional consumable equipment required for initial deployment of equipment (should it arrive minus required consumable items);

· Interface with the OEM to facilitate repair if the equipment fails the incoming QA test;

· Packaging and shipping to the OEM for corrective action for any unit that fails incoming QA; and

· Providing telephonic trouble-shooting and diagnostic assistance to field technicians.

4.2.4 Calibration Services Functions – The Contractor shall provide calibration services as appropriate for equipment listed in Attachment 1:

· Administer and perform calibration functions to ensure Test and Measurement Equipment is calibrated per specified schedule basis by a vendor certified to provide such services

· Perform calibration functions to ensure operational equipment is calibrated per specified schedule basis by a vendor certified to provide such services

4.2.5 Packaging, Handling, Storage and Transportation (PHS&T) Functions – The Contractor shall provide shipping, receiving, storage, asset management, and inventory support for CBP equipment at the Albuquerque facility. A representative sample of throughput is provided in Attachment 3.

The Contractor shall perform shipping, receiving, storage, management, and inventory support for CBP equipment, to include:

· Surveillance System Equipment, ASE, and UGS border enforcement equipment;

· DX Surveillance System Equipment, ASE, and UGS equipment;

· RFI Surveillance System Equipment, ASE, and UGS equipment;

· Surveillance System Equipment, ASE, and UGS equipment at FS Forward Supply Points;

· Ensure that the warehouse meets all certifications including company standards for safety, efficiency, and cleanliness; i.e., Forklift Certification, Hazardous Materials shipping and handling, etc.;

· Review and report to the Government receipt of all new materials purchased by the Government to ensure that the quality and quantity of materials received is correct per accompanying Packing Lists;

· Review receipt of all new materials purchased on the contract to ensure that the quality and quantity of materials received is correct per accompanying Packing Lists;

· Ensure the security and accountability of materials and goods with inventory control and proper handling and storage;

· Management of excess/obsolete equipment review and disposition process;

· Perform disposal actions on excess equipment in accordance with GSA and DHS/CBP guidelines; and

· Manage the stocking levels of the shipping supplies; to include, but not be limited to consumables, boxes, protective packing material, packing tape, and required hazardous materials labels. The purchase of shipping supplies and consumables for the Albuquerque PHS&T will be accomplished within the Order-Level Materials.

The Contractor will utilize Government provided accounts to perform shipping, receiving, storage, management, and inventory support, to include:

· Using the Government-provided accounts, workstations, printers, and scales to ship the technology from the Albuquerque facility. The invoicing from FedEx and/or United Parcel Service (UPS) (as applicable) is direct to the Government.

· The PHS&T Staff may receive new required specific training by CBP, or CBP contractor, in line with the activities and/or functions required to operate any new equipment, machinery, applications, and shipping standards required by the Government.

4.2.6 System Application Product (SAP) Functions – The Contractor shall inspect and record all CBP equipment considered CBP-accountable property in SAP that is received at and shipped from the Albuquerque facility. The Contractor shall perform SAP functions for CBP-accountable equipment to include:

· Receipt and entry of equipment in approved databases (applies only to those items that have successfully passed the incoming QA test)

· Barcoding of all applicable equipment.

· Providing an Excel spreadsheet with Barcode number and equipment information (serial number, IMEI number etc.)

· Physical storage of equipment in RFI or DX stock that has passed QA and been entered in SAP

· Identification and notification to OEM of any additional consumable equipment required for initial deployment of equipment (should it arrive minus required consumable items)

· Interface with the OEM to facilitate repair if the equipment fails the incoming QA test

· Packaging and shipping to the OEM for corrective action for any unit that fails incoming QA

4.2.7 Inventory/Database Management Functions

4.2.7.1 The Contractor shall maintain the MAXIMO maintenance database to include equipment, supply support, and parts ordering for fielded equipment to support CBP equipment listed in the contract.

The Contractor shall manage the inventory to include:

· Type of inventory

· Function of inventory

· Elements of inventory

· Holding inventory

· Cost of inventory

· Objective of inventory

· Inventory analysis

· Inventory management in the ILSS across all storerooms and warehouse locations as designated in MAXIMO

· Determinations of how much to order – reorder points, based on usage, high-failure items, lead-times, etc.

· Determinations of when to order – material requirements planning based on usage, high-failure items, and lead-times

· Safety stock

· Reduce excess inventory

· Inventory counting cycles and methods

· Maintenance and tracking of inventory metrics; and

· Distribution and transportation services relational to inventory

4.2.7.2 The Contractor shall manage inventories at the Albuquerque facility for all CBP Cost Centers as required.

4.2.7.3 The Contractor shall utilize the inventory management system at the Albuquerque facility to include management of CBP equipment, supply support, sparing solutions (DX) and RFI.

The Contractor shall perform inventory functions in inventory management systems for CBP equipment, to include:

· Surveillance System equipment, ASE, UGS, and other similar CBP equipment

· Inventory of on-hand levels of Surveillance System equipment, ASE, and UGS equipment repair parts and consumables

· Inventory of DX stock

4.2.8 OEM Repairs – Albuquerque – Upon written request, the Contractor shall provide OEM factory repairs for equipment determined to be not repairable at ILD Albuquerque as listed in each separate request.

4.2.9 Parts Management – Upon written request, the Contractor shall purchase repair parts and consumables for Surveillance System Equipment, ASE, and UGS to support CBP equipment listed in each separate request.

All purchases for parts, consumables, and services are required to be reviewed by the ILD-ABQ Government manager and approved by the ILD COR prior to execution.

The Contractor shall manage parts availability for fielded equipment as follows:

· Consistently track and maintain sufficient stock of common failure, high usage, and long lead-time items;

· Procure parts and consumables as approved by ILD-ABQ Government;

· Based on usage, lead-time, and failure rates, procure adequate parts and consumables for sparing stock to maximize repair efficiencies and minimize equipment downtime;

· Per ILD-ABQ Government direction, purchase necessary parts / consumables in cases of catastrophic loss in the field due to natural disasters and other unforeseen events. The purchases of necessary parts / consumables in support of catastrophic loss will be accomplished in accordance with the Order-Level Materials section;

· Recommend and track MIN/MAX stocking levels and reorder points in the ILSS database for equipment repair parts and consumables. If usage, failure rates, or lead times increase or decrease, adjust the MIN/MAX levels accordingly;

· Proactively seek less expensive second source parts that provide the same fit, form, and function as the OEM / vendor part; and

· Pull, package, and ship requests from the field for parts and/or consumables as directed by ILD-ABQ Government.

4.2.10 Warehouse Equipment Management Functions – The Contractor shall maintain CBP electrical/mechanical warehouse material handling equipment, power tools, and compressors at the Albuquerque facility.

The Contractor shall perform actions to ensure all warehouse material handling equipment and other electrical/mechanical equipment at the Albuquerque facility are maintained according to best business practices and/or according to OEM specifications as the individual equipment may dictate.

4.2.11 Reserved.

4.2.12 Reserved.

4.2.13 Required Reports – The following reports are specific to ILD Albuquerque Operations.

4.2.13.1 Bi-Weekly Parts Order Analysis – The contractor shall review all potential orders for stock and submit their findings to the Government Manager for approval. After approval the contractor shall submit advanced approval emails to the COR for approval.

4.2.13.2 The Contractor shall provide Daily Incoming/Outgoing Asset and QA Outcome Notifications to ILD-ABQ Government. These notifications are provided daily via short, succinct emails on a real-time basis, as applicable, throughout the workday.

The Daily Incoming/Outgoing Asset and QA Outcome Notifications are informational email notifications to inform ILD-ABQ Government about select and pre-determined incoming and outgoing OBP assets, and assets being repaired at ILD-ABQ, DX’d, disposed, or placed in ILD-ABQ DX stock. The notifications will specify whether pre- specified makes and models of equipment coming to or leaving ILD-ABQ are on the CIO Outage Report (for cameras); whether or not the assets passed incoming or outgoing QA testing; the disposition of repaired or new assets, including whether they are shipped, placed in DX stock, or disposed; and other updates on actions taken, as applicable. This email notification data is utilized by ILD-ABQ Government Management on an on-going basis each day to make decisions regarding camera deployments to resolve RVSS/MRVSS outages and to keep HQ, OBP informed on a daily basis of the status of OBP assets. This level of detail is necessary due to the large volume of cameras arriving and shipping to and from ILD-ABQ each day, and the lack or low DX stock of many cameras. Outage resolution is handled on a case-by-case basis for affected cameras and email notifications are crucial to properly manage assets in real-time.

The report shall be distributed via email to the Manager, ILD-ABQ Intermediate Repair Facility.

4.2.13.3 The Contractor shall provide a weekly MTTR and Completed WOs Report to ILD-ABQ Government. The report shall be distributed via email in Microsoft Excel 2010 workbook format by COB each Monday (when Monday is a Federal holiday, the report shall be distributed by COB the following day (Tuesday)). The Weekly MTTR and Completed WOs Report specify the quantities of WOs (maintenance requests) for supported RVSS, ASE, and UGS equipment that are repaired in-house at ILD-ABQ each week.

The report also provides the average MTTR for each make/model of RVSS, ASE, and UGS equipment repaired during the week at ILD-ABQ. The data in this report is utilized by the ILD-ABQ Government Manager to develop bi- weekly briefings for HQ, OBP regarding the status of ILD-ABQ equipment maintenance support.

4.2.13.4 The Contractor shall provide the Daily DX and RFI In-stock Supplies of RVSS, ASE, UGS Assets and ASE Batteries Report to ILD Government and HQ, OBP. The report shall be distributed via email in Microsoft Excel 2010 workbook format by COB each workday

The Daily DX and RFI In-stock Supplies of RVSS and ASE Assets Report specifies the daily, on-hand quantities of RVSS, ASE, UGS, and ASE Batteries in ILD-ABQ DX stock and/or in HQ, OBP RFI stock at ILD-ABQ. The data in this report is used by multiple HQ, OBP offices to make budgeting, acquisition, and deployment decisions regarding RVSS, ASE, and UGS equipment. ILD-ABQ Government utilizes the data in this report to monitor OBP equipment quantities for the purpose of notifying HQ, OBP of any issues and to make deployment decisions.

4.2.13.5 The Contractor shall provide the APSS RECON III Monthly Repair and Asset Status Report to ILD-ABQ Government. The repair and asset status report shall be provided in Microsoft Excel format via email by COB on the third (3rd) business day of each month, for the month preceding (not cumulative).

The APSS RECON III Monthly Repair and Asset Status Report shall include the following information: Time period covered by report; Asset Model Number; Asset Serial Number; Date Asset Received at ILD-ABQ from FAALC; Date Asset Shipped from ILD-ABQ to Federal Aviation Administration Logistics Center (FAALC); Current status of repair (if not completed).

4.2.13.6 The Contractor shall provide the APSS RECON III Monthly Repair Cost Analysis Report to ILD-ABQ Government. The repair cost analysis report shall be provided in Microsoft Excel format via email by COB on the third (3rd) business day of each month, for the month preceding (not cumulative).

The APSS RECON III Monthly Repair Cost Analysis Report shall include the following information: Time period covered by report; Burdened Technician Repair Labor Cost per Serial Number (ILD-ABQ) (not Warehouse labor); Burdened Repair Parts and Consumables Cost per Serial Number (ILD-ABQ or OEM, if known); Repair Parts or Consumables utilized in repair per Serial Number (ILD-ABQ or OEM, if known), to include description and part number.

4.2.13.7 The Contractor shall provide the APSS RECON III Monthly Failure Analysis and Corrective Actions (FRACA) Report to ILD-ABQ Government. The failure analysis and corrective actions report shall be provided in Microsoft Excel format via email by COB on the third (3rd) business day of each month, for the month preceding (not cumulative).

The APSS RECON III Monthly Failure Analysis and Corrective Actions (FRACA) Report shall include the following information: Time period covered by report; Asset Work Order Number; Asset Serial Number; Report Date (Date Work Order created by ILD-ABQ); Actual Finish Date (Repair completion date); Failure Class (Assembly); Component Code Description (Faulty component); Problem Description (Actual primary fault); Cause Description (Actual reason for failure); Remedy Description (What was done to repair the unit).

4.2.13.8 The Contractor shall provide the APSS RECON III Monthly/Cumulative Financial Status Report to ILD-ABQ Government. The financial status report shall be provided in Microsoft Excel format via email by COB on the fifth (5th) business day of each month, for the month preceding and cumulative totals.

The APSS RECON III Monthly/Cumulative Financial Status Report shall include the following information for both the reporting month, and cumulative totals: Time period covered by report; Starting amount of OTIA Funding; Date funding applied to ILD-ABQ CLIN/Task/Sub-task; Burdened expenditures for: ILD-ABQ Program Management, ILD-ABQ Technician (Repair) Labor, ILD-ABQ ILSS (Asset Management) Labor, ILD- ABQ PHS&T Labor, Repair Parts and Consumables Purchase; and, OEM repairs (as applicable). The report shall also include the following information: Shipping (to FAALC); Balance of Funding Remaining; and, other information, as appropriate.

4.3 Enterprise Technology (ET) Equipment Maintenance Support

Upon written request, the Contractor shall provide the following maintenance support for specific fielded ET equipment listed in the contract.

4.3.1 Preventive Maintenance (PM)

4.3.1.1 Upon written request, the Contractor shall schedule and perform PM for all systems listed in the contract in accordance with recommended preventive maintenance for each equipment make, model, and type.

The Contractor shall provide all services, travel, supplies, packaging, transportation, and shipment of items necessary to complete the scheduled maintenance tasks for each system.

4.3.1.2 Upon written request, the Contractor shall coordinate planned site visits with local on-site authority prior to conducting PM.

The Contractor shall perform site visit coordination with local on-site authority 10 business days in advance to ensure availability of systems for PM.

4.3.1.3 Upon written request, the Contractor shall provide the completed WCF and PM documentation WO with a description of the maintenance action performed and a list of replaced parts by part/serial number, name, and phone number of the CBP Official that signed for completion and completion date/time.

4.3.1.4 Reserved

4.3.1.5 Upon written request, the Contractor shall initiate and track corrective maintenance 9CM) actions required to resolve problems discovered during the performance of PM. Provide all required services, supervision, labor, parts, supplies, packaging, transportation, and shipment to satisfy a Request for Service.

4.3.1.6 Upon written request, the Contractor shall schedule and perform Radiation Surveys annually for the systems with radiation emitting devices listed within the contract. The Contractor shall provide Radiation Certificates to the COR and to the affected Port.

The X-ray system is in compliance with CFR 21 Part 1020.40 of U.S. Food and Drug Administration: Performance Standards for Ionizing Radiation…