Attachment 8 - Client References.docx

This is a Client References attachment document for RFP 2026-04 Enterprise Strategic Planning Services issued by Covered California. The document establishes requirements for proposers to provide client references that demonstrate their experience and qualifications in delivering enterprise strategic planning services. Proposers are required to submit references from previous clients for whom they have conducted similar strategic planning engagements, enabling Covered California to verify the proposer's capability to develop comprehensive enterprise strategic plans with measurable objectives and key results (OKRs), key performance indicators (KPIs), implementation roadmaps, and organizational change management components. The references serve as a critical evaluation criterion for assessing proposer experience and success in delivering the complex, cross-divisional strategic planning services that Covered California seeks for its next enterprise strategic plan.

The client references requirement allows Covered California to validate proposer credentials through direct contact with previous clients who can attest to the quality and effectiveness of strategic planning work completed. References typically include contact information, project descriptions, engagement scope, and outcomes achieved, providing Covered California evaluators with firsthand accounts of proposer performance. This reference verification process is a standard qualification assessment tool designed to ensure that selected proposers have demonstrated success delivering strategic planning services comparable in complexity and scope to those required under this solicitation.