Attachment_7-_Customer_Reference_Form.docx
DOCX document 32 KB Posted
- Attached to
- Mobile Command Unit
- Solicitation number
- 0000030444
- Issued by
- Sacramento County, California
About this file
This document is a Customer Experience/Reference Form related to a state of California mobile command unit procurement event. The bidder is requesting customers to provide feedback on their performance in areas such as pricing, customer service, staff handling of problems, warranty, performance support, and overall satisfaction. The procurement event is being conducted by the California Department of General Services, with the event number BU 0690 Event 0000030444. The solicitation is open to vendors that hold a current Software Licensing Program (SLP) contract for Splunk Cloud Subscription.
The procurement is for a mobile command unit, and the selected jurisdictions are Sacramento County and Malibu City. Bid submissions must be done outside of the CaleProcure system, and all questions regarding the event must be submitted in writing to the specified Procurement Official. The event main contact is Sophanna Lim, and the backup contact is Evonne Rogers.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Attachment_2_Drawing.pdf | ||
| Alternative_Protest_Process.doc | DOC document | |
| IFB_0690-0000030444_R1.docx | DOCX document | |
| Attachment_3_Admin_Requirement.docx | DOCX document | |
| Attachment_4_Cost_Worksheet_2.xlsx | XLSX spreadsheet | |
| Attachment_1_Specification.pdf | ||
| Attachment_6_Work_Authorization_Form.docx | DOCX document | |
| Attachment_5_Narrative_Response.docx | DOCX document |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
BU 0690 Event 0000030444 Attachment 7 State of California Mobile Command Unit
CUSTOMER EXPERIENCE / REFERENCE FORM
Bidder: Make copies of this form; one for each customer.
Customer: The Bidder of this IFB is giving you this Customer Experience/Reference Form to verify your overall satisfaction of their performance.
Contractor’s (Bidder) Name
Customer Reference (Contractor’s Customer) Name
Contract Number
Dollar amount of the Contract
Customer Contact Name and Title
Phone Number
Fax Number
E-Mail Address
Rating Guidelines and Description of Rating Scale:
Exceptional (5) – Best-in-class performance. Performance met all contract requirements and exceeded several to the reference’s benefit. No issues were encountered.
Very Good (4) – Performance met all contract requirements and exceeded some to the reference’s benefit. There were a few minor issues, which were negligible.
Satisfactory (3) – Performance met contract requirements. There were some minor issues, and corrective actions taken by the Contractor were acceptable.
Marginal (2) – Performance did not meet the contractual requirements. There were issues, some of a serious nature, for which corrective action was only somewhat effective.
Unsatisfactory (1) – Performance did not meet contractual requirements. There were serious issues and the Contractor’s corrective actions were ineffective.
(1 of 2 - Customer Experience Reference Form)
| Questions |
| Rating (select one) |
1. How would you rate the Bidder’s Prices?
N/A
2. How would you rate the Bidder’s Customer Service?
3. How would you rate the Bidder’s Staff handling of problems?
4. How would you rate the Bidder’s Warranty?
| 5. How would you rate the Bidder’s Performance Support? |
| N/A |
| 6. How would you rate your level of overall satisfaction with the Bidder? |
| N/A |
Additional comments:
BIDDER CERTIFICATION:
Please clarify that you have received both pages of this document and that you have reviewed and agree to the requirements, terms and conditions within by signing below and returning all pages with the bid submission
Customer’s Signature: Date:
image1.png
File details come from the government source that posted it. Updated .