Attachment 6 - Quality Assurance Surveillance Plan- 70US0921R70090014.docx

ATTACHMENT 6 - QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

70US0921R70090014

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

DPD CREDENTIALING / ACCESS CONTROL SERVICES IDIQ

1. PURPOSE:

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated non-personal services contract. This QASP explains the following:

1. What will be monitored?

1. How monitoring will take place.

1. Who will conduct the monitoring?

1. How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions will be provided to the contractor and Government officials implementing surveillance activities.

a. QASP RELATION TO THE SOLICITATION:

2. GOVERNMENT ROLES AND RESPONSIBILITIES:

The following personnel shall oversee and coordinate surveillance activities.

1. Contracting Officer. The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

b. Contracting Officer’s Representative. The COR is designated in writing by the CO to act as his or her authorized representative(s) to assist in administering a contract/order. COR limitations are contained in the written appointment letter. The COR will be responsible for technical administration of the contract, and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a COR file. At the conclusion of the contract or when requested by the CO, the COR shall provide documentation to the CO. A COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the CO for action.

3. CONTRACTOR ROLES AND RESPONSIBILITIES:

The contractor shall appoint a single off-site point-of-contact to act as a central recipient of communication from the Government.

The contractor is responsible for delivering services in accordance with the Contract. The Contractor measures that quality through the Contractor’s own Quality Control Program (QCP). The Contractor’s QCP will set forth the procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS.

4. CONTRACT QUALITY REQUIREMENTS:

a. Contract quality requirements are the technical requirements in the contract relating to the quality of the service and those contract clauses prescribing inspection and other quality controls incumbent on the contractor, to assure that the service conforms to the contractual requirements. Government contract quality assurance shall be performed at such times and places as may be necessary to determine that the services conform to the contract requirements. Failure to meet or exceed the contract quality requirements is defined as a “nonconformance” on the part of the contractor. The contractor shall be held responsible for any identified nonconformance, and the government may require the work to be re-performed.

b. Per FAR Subpart 46.101, the Government’s contract quality assurance is defined as follows:

1. “Acceptance” means the act of an authorized representative of the Government by which the Government, for itself or as agent of another, assumes ownership of existing identified supplies tendered or approves specific services rendered as partial or complete performance of the contract.

2. “Conditional acceptance” means acceptance of supplies or services that do not conform to contract quality requirements, or are otherwise incomplete, that the contractor is required to correct or otherwise complete by a specified date.

3. “Minor nonconformance” means a nonconformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose, or is a departure from established standards having little bearing on the effective use or operation of the supplies or services.

4. “Major nonconformance” means a nonconformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose.

5. “Critical nonconformance” means a nonconformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; or is likely to prevent performance of a vital agency mission.

c. Documentation:

1. Thorough documentation of unperformed or nonconformance is essential for tracking contractor performance throughout the period of performance. The COR will document deficient work by compiling facts describing the inspection methods and results. The COR will develop documentation to substantiate nonconformance with the Contract.

2. Remedial Action by the Contracting Officer:

(i) Shall use the DD Form 2772 Contract Discrepancy Report to notify the contractor in writing of the nonconforming service;

(ii) Shall request that the contractor perform the service, at no cost to the Government; and

(iii) May accept consideration if offered. In accordance with FAR 52.246-2 and FAR 52.246-6: the Government may require the contractor to re-perform any services that do not conform to contract requirements. If the defects cannot be corrected by re-performance, the CO may either require the contractor to take the necessary action to ensure that future performance conforms to the requirements, or the CO may reduce the Contract price to reflect the reduced value of the services performed. At an extreme decision point, penalties may include a decision not to exercise contract options. The CO will determine the penalty for nonconformance based upon his or her judgment and the severity of the nonconformance.

5. METHODS OF QUALITY ASSURANCE SURVEILLANCE:

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP. – Regardless of the surveillance method, the COR shall always contact the contractor's point of contact inform the manager of the specifics of the problem. The COR shall be responsible for monitoring the contractor’s performance in meeting the contract’s quality requirements: Random monitoring and 100% inspection of all deliverables by the assigned COR or designated government SME

1. 100 PERCENT INSPECTION ‐ This is only appropriate for infrequent tasks or tasks with stringent performance requirements, (e.g., when safety or health is a significant concern). With this method, performance is inspected/evaluated at each occurrence. One hundred percent inspection is expensive and should be used on a very limited basis.

1. RANDOM SAMPLING ‐This is usually the most appropriate method for recurring tasks. With random sampling, products or services are sampled to determine if the level of performance is in accordance with the contract terms and conditions. Random sampling works best when the number of instances of the product or service being performed is very large and a statistically valid sample can be obtained. Software is available to assist in establishing sampling procedures.

Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the Inspection of Services clause in the Contract becomes the basis for the CO’s actions.

6. FREQUENCY OF MEASUREMENT: During contract performance, the COR shall periodically analyze whether the frequency of measurement is appropriate for the work being performed. Surveillance process audits shall, as a minimum, be conducted by the COR on a quarterly basis. At the end of each assessment period, the assessment will be reviewed by the PM and CO. The COR/CO will notify the Contractor of the results no later than seven days after the end of the assessment period :

ALL PERSONNEL ON CONTRACT

Random monitoring, 100% inspection of all deliverables by the assigned COR or designated government SME

Random monitoring, 100% inspection of all deliverables by the assigned COR or designated government SME

Random monitoring, 100% inspection of all deliverables by the assigned COR or designated government SME

Random monitoring, 100% inspection of all deliverables by the assigned COR or designated government SME