Attachment 6 - DRAFT Quality Assurance Surveillance Plan (QASP).pdf

QUALTIY ASSURANCE SURVEILLANCE PLAN (QASP)

FOR

Acquisition Program Manager

13 Aug 24 DRAFT

SECTION A: PURPOSE/OBJECTIVES/RESULTS

1. Purpose: This quality assurance surveillance plan (QASP) was developed in accordance with Federal Acquisition Regulation (FAR) Part 46.401. This plan will be used by the government to ensure consistent evaluation of contractor performance for services specified in the Acquisition Program Manager Contract. This QASP provides Contracting Officer’s Representative (COR) with an effective and systematic method of evaluating contractor provided services as required by the terms and conditions of the contract.

2. Objective: This QASP prescribes how the Government will assess contractor performance in the management of the Program Manager contract. This plan is put in place as a means for government surveillance and oversight of the contractor’s efforts.

This is not intended to duplicate the Contractor’s quality control plan nor is it part of the contract. This plan is based on the premise that the contractor is responsible for contract management and quality control; whereas, the Government is responsible for quality assurance in the evaluation of Contractor performance. The objective in contracting for a Program Manager is to aid the unit in managing the programs, projects and contracts.

3. Results: The Acquisition Program Manager contract requires the contractor to accomplish the following activities; timely placement of the Acquisition Program Manager, maintain contract personnel qualifications, resolve performance issues, and accurately report contract performance.

4. This QASP describes the method(s) used to evaluate contractor-provided services rather than the details of how a Contractor accomplishes work. The government will use periodic surveillance as a means to evaluate Contractor Performance. The Government will use this QASP and a Contractor’s quality control procedures to determine contractor compliance with the contract.

5. This QASP is a living document and shall be revised or modified by the Quality Assurance Project Coordinator. Changes will be made as circumstances warrant throughout the life of the Acquisition Program Manager contract to ensure adequate oversight of contractor performance is maintained.

DRAFT

SECTION B: PERFORMANCE OBJECTIVES (PO).

The following is a list of the contractual POs to be validated by the COR. Each PO includes a Government-determined performance threshold and the method that is used to perform the verification. The performance objectives in this paragraph represent the minimum items that must have performance assessments accomplished on a periodic basis.

Table 1 – Services Summary

SS PERFORMANC

E OBJECTIVE

PWS

PARA

Performance Criteria

Method of Surveillance

Performance Threshold

1 Contract Management

3.2.1, 3.2.3, Manage the overall performance of all existing contracts/task orders of the unit to include the preventative and maintenance requirements associated with the new facility relocation.

Coordinate with contractors, vendors, and other entities to fulfill mission objectives in a timely manner.

Periodic Surveillance - Quarterly COR inspections

Performance is acceptable when:

a) 100% of contract deliverables are met on or before the agreed-upon deadlines.

b) Coordination with all applicable Outside Agencies, Outside Units, and internal Unit Functional areas is accomplished prior to program execution.

2 Project Management

3.2.2, 3.2.5

Develop and execute project plans, ensuring adherence to timelines and budgetary constraints.

Periodic Surveillance - Quarterly COR Inspections

Performance is acceptable when:

a) 100% of project milestones are met on

Monitor project progress, identify risks, and implement mitigation strategies.

or before their scheduled dates

b) Develop detailed plans for new projects/programs with a 100% inclusion rate of all necessary elements (risk assessments and contingency plans)

c) 100% completion of requirements package, approved by the 31st Contracting Squadron on or before the date required by the 31st Fighter Wing FY Closeout Guidance

d) 100% of projects are completed within the approved budget.

3 Effective and Timely Communication

3.2.4, 3.2.6, 3.2.7, 3.2.11

Perform analytical, planning, presentation, and problem-solving, gains internal support to operate and establish strong working relationships with customers, technical staff, Periodic Surveillance - Quarterly COR Inspections and Customer Complaints

a) Deliver comprehensive analyses with a 95% accuracy rate in identifying issues and opportunities.

managers and peers.

Serve as the primary point of contact for all program-related inquiries and communications.

Prepare and present reports, status updates, and recommendations to senior leadership.

Build a solid business base with military customers and effectively motivate and direct Contractor technical and support staff personnel.

b) Resolve 95% of identified program issues with the specified resolution timeframe.

Successfully implement problem-solving strategies that prevent recurrence of the same issues 95% of the cases.

c) Secure necessary internal approvals for project plans and changes with an 85% first-pass success rate.

d) Receive zero (0) formal complaints from customers, contractor technical and support staff personnel during the life cycle of the program.

Research and Information Management

3.2.8, 3.2.9, 3.2.10

3.2.12

Maintain up-to-date knowledge of relevant regulations, policies, and industry standards.

Perform duties as the unit coordinator between USG (US and Host Nation civilians, military, Periodic Surveillance - Quarterly COR Inspections

a) Review and update contract requirements and procedures within 30 days of any relevant regulatory or industry standard changes.

b) Communicate changes in regulations

CONS) and vendors.

Provide information management to include office automation, records management/autom ation, scheduling functions, and meeting and conference support.

Schedule and plan workload. Develop and document requirements to include functional and performance requirements, incorporating architecture and operational requirements into design, requirements flow-down, and trade studies. Collect data from program sponsors, management and technical personnel, support organizations, and outside agencies on HQ USAFE and Combatant Command (COCOM) in support of assigned and industry standards to the program team within 15 days of receiving new information.

c) Facilitate and attend 100% of scheduled coordination meetings and complete 100% coordination tasks and deliverables on or before the agreed-upon deadlines.

SECTION C: SURVEILLANCE PROCEDURES

Technical contract surveillance on non-personal service is conducted by the COR only. The contracted personnel is not subject to supervision or control by the Government. The COR will conduct surveillance and document performance on a COR Surveillance Report.

1. Contracting Officer’s Representative (COR) Documentation. The COR monitors, documents and reports contract performance to ensure the Contractor adheres to the terms and conditions of the Contract. The intent of this COR documentation is to guarantee that the POs on Table 1 is monitored. The COR should maintain a copy of the completed COR Surveillance report and load it to PIEE/SPM when required.

SECTION D: CERTIFICATION/ACCEPTANCE OF SERVICES

The COR shall certify receipt of contractor services each month by performing the required surveillance of services received by the Government. The COR shall certify that services were received in accordance with the terms and conditions of the contract. The COR shall certify the invoice is correct and complete the certification through Wide Area Workflow (WAWF).

SECTION E: CONTRACTOR’S QUALITY CONTROL PLAN

1. In accordance with the contract PWS, the contractor shall establish and maintain a Quality Control Plan (QCP) to ensure contract compliance as specified. The Contractor shall provide the Procuring Contracting Officer a QCP describing the inspection system for the requested services listed in the contract.

requirements, task orders, and contracts.