ATTACHMENT_6_Customer_Reference_Form.pdf
PDF 119 KB Posted
- Attached to
- 24 ft Boat & Trailer (DGS/OTA)
- Solicitation number
- 0000036127
- Issued by
- California
About this file
The document is a Customer Experience/Reference Form for the State of California's Department of Fish and Wildlife, specifically for a solicitation (BU 3600 IFB 0000036127) seeking 24 Ft Aluminum Boats and Trailer. This two-page form is designed for potential bidders to obtain customer references and verify their performance history, with the form to be completed by previous customers of the bidding contractor.
The form provides a comprehensive rating scale from 1-5, allowing references to evaluate the contractor's performance across six key areas: pricing, customer service, staff problem handling, warranty, performance support, and overall satisfaction. The rating guidelines range from "Exceptional" (5) to "Unsatisfactory" (1), with detailed descriptions for each rating level. The form requires the customer reference to provide contact information and allows space for additional comments, and concludes with a certification section for the bidder to acknowledge receipt and agreement with the document's terms.
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Other files
| File | Type | Posted |
|---|---|---|
| IFB_0000036127_BOAT.pdf | ||
| ATTACHMENT_5_Work_Authorization_Form.pdf | ||
| ATTACHMENT_4_Narrative_Response.pdf | ||
| App_Cover_Page.pdf | ||
| ATTACHMENT_3_Cost_Worksheet.xlsx | XLSX spreadsheet | |
| ATTACHMENT_2__Admin_Requirements.pdf | ||
| ATTACHMENT_1_1940-TS-025874.pdf |
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Text version
State of California 24 Ft Aluminum Boats and Trailer Department of Fish and Wildlife
BU 3600 IFB 0000036127
Attachment 6
CUSTOMER EXPERIENCE / REFERENCE FORM
Bidder: Make copies of this form; one for each customer.
Customer: The Bidder of this IFB is giving you this Customer Experience/Reference Form to verify your overall satisfaction of their performance.
Contractor’s (Bidder) Name
Customer Reference (Contractor’s Customer) Name
Contract Number Dollar amount of the Contract
Customer Contact Name and Title Phone Number Fax Number E-Mail Address
Rating Guidelines and Description of Rating Scale:
Exceptional (5) – Best-in-class performance. Performance met all contract requirements and exceeded several to the reference’s benefit. No issues were encountered.
Very Good (4) – Performance met all contract requirements and exceeded some to the reference’s benefit. There were a few minor issues, which were negligible.
Satisfactory (3) – Performance met contract requirements. There were some minor issues, and corrective actions taken by the Contractor were acceptable.
Marginal (2) – Performance did not meet the contractual requirements. There were issues, some of a serious nature, for which corrective action was only somewhat effective.
Unsatisfactory (1) – Performance did not meet contractual requirements. There were serious issues and the Contractor’s corrective actions were ineffective.
(1 of 2 - Customer Experience Reference Form)
State of California 24 Ft Aluminum Boats and Trailer Department of Fish and Wildlife
BU 3600 IFB 0000036127
Attachment 6
Questions Rating (select one)
1. How would you rate the Bidder’s Prices?
N/A
2. How would you rate the Bidder’s Customer Service?
3. How would you rate the Bidder’s Staff handling of problems?
4. How would you rate the Bidder’s Warranty?
5. How would you rate the Bidder’s Performance Support?
6. How would you rate your level of overall satisfaction with the Bidder?
Additional comments:
BIDDER CERTIFICATION:
Please clarify that you have received both pages of this document and that you have reviewed and agreed to the requirements, terms and conditions within by signing below and returning all pages with the bid submission
Customer’s Signature: Date:
File details come from the government source that posted it. Updated .