ATTACHMENT #6

CLS - 402

Performance Work Statement (PWS) Hospital Grade Custodial Services for Child Development and Youth Centers

10 Jan 2019 xix

TABLE OF CONTENTS

(Main Headings)

7.0 COMPREHENSIVE HEALTH INSPECTION……………………………………………………………………..……………xxiv i

1.0 Introduction. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform custodial services as defined in the overarching Performance Work Statement (PWS), section 2.8.11 and the services as specified as follows.

1.0.1 The Contractor shall provide all required daily and weekly tasks continually in all areas during the hours the centers are open. The contractor shall provide all monthly, quarterly, and semi-annual tasks before or after the centers operating hours. Technical Exhibit (TE) BS3 indicates the Child Development Center (CDC) and it size. All tasks shall be performed as specified in the Tasks and Frequency Charts (APPENDIX C) found included of the PWS at end of document.

2.0 Requirements.

2.1 General.

2.1.1 Scope. The Contractor shall perform custodial services in accordance with the PWS and the technical exhibits (T.E.s). Caliber of the cleaning service desired will be specified as hospital grade quality. During performance of the contract the Government reserves the right to add or delete facilities and/or the level of services required. A modification to the contract will be executed to incorporate these changes.

2.1.2 RESERVED

2.1.3 HEALTH EXAMINATION: The Contractor shall be responsible for all pre-employment physical examinations. All employees that will work in the Child Development Centers shall have a physical examination prior to starting work. Current health cards issued by a source approved by the State shall be maintained for each staff member by the Contractor for inspections at all times. Required medical examinations and treatments for all related illnesses or injuries shall be the responsibility of the Contractor.

2.1.3.1 Contractor personnel assigned to work in Child Care Centers who have been absent for 3 or more days with a potentially transmissible illness, shall present a doctor's statement to the CDC directors upon their return to work.

2.1.3.2 The Government reserves the right to require examinations or re- examination of any employee as determined necessary by the Contracting Officer or primary COR.

2.1.3.3 The Government reserves the right to take microbiological specimen from Contractor personnel for cultures when recommended by the primary COR or Contracting Officer.

2.1.3.4 Contractor staff shall have received requisite immunization prior to beginning work in the Child Development Centers. Immunizations required are tetanus, measles (rubella, rubeola), mumps, polio, and tuberculosis testing. The Contractor shall document in the employee's record and submit proof of such immunizations to the Contracting Officer prior to contract performance.

2.1.4 Place of Performance: Place of performance is the RSCDC, building 2071. The Contractor shall provide all required daily and weekly tasks continually in all areas during the hours the centers are open. The contractor shall provide all monthly, quarterly, and semi-annual tasks before or after the centers operating hours. All tasks shall be performed as specified in the Tasks and Frequency Charts (APPENDIX C).The Contractor shall provide the KO and primary COR a schedule no later than (10) workdays prior to commencing work. Schedule shall outline tasks to be performed by specific building and identify the timeline for the task to be accomplished. The KO/COR will provide the Contractor with requirements to make changes to the schedule as they occur.

2.1.4.1 Hours of Operation. Building 2071 shall be continually serviced in accordance with the Task and Frequency Chart (APPENDIX C). Center hours are Monday through Friday from 0600 hours to 1730 hours (6:00 a.m. to 5:30) p.m.

2.1.4.2 In accordance with the Task and Frequency Chart (APPENDIX C), most daily, all weekly, semi-annual, and all of the one-time custodial tasks shall be accomplished after hours when CDC is not in operation and children are not present, i.e. after 1800 hours (6:00 p.m.).

2.1.4.3 Contractor response to Government emergency requests, as identified in task number 20, shall be within fifteen minutes of notification.

2.1.4.4 CDC Hours of Operation Other Than Normal. There will be mission situations that require the contractor to work other than normal hours. Some of these situations are military exercises, contingency operations, or weather emergencies. Operational hours during these events shall be as identified in the pre-performance conference and provided on a cost reimbursement (hourly), not to exceed, basis in accordance with bid schedule contract line item.

2.1.5 Emergency Services.

2.1.5.1 Emergency services includes, but is not limited to, cleaning of water, mud or debris caused by inclement weather, precipitation, wind, broken or leaking pipes, sinks, toilets, drinking fountains, mopping up spills when they occur, and cleaning up spilled trash cans. Mud and/or water tracked through, and corridors that become wet and dirty due to foot traffic during inclement weather, shall be mopped or wet vacuumed to reduce safety hazards and to prevent damage or deterioration to the floor surface.

2.1.5.2 Clean, rinse and disinfect areas/surfaces soiled by body excrement, vomit, etc. as emergencies arise or as necessary in providing a clean sanitary environment.

2.1.5.3 These services shall be provided as emergencies arise at no extra cost to the Government.

2.1.6 Key Personnel: Personnel in Sections 2.1.7.1, 2.1.7.1.1, and 2.1.7.1.2 of the Overarching PWS are considered the key personnel by the Government for the overall contract with includes the services in this CLS 402.

2.1.6.1 Contractor Employees: The Contractor shall furnish sufficient personnel to perform all work specified within five (5) calendar days after contract award. Non-Personal Services. Non-personal services. The FAR provides that each contract arrangement be judged in the light of its own facts and circumstances, with the key question always being whether the Government will exercise relatively continuous supervision and control over the Contractor personnel performing the contract. To ensure that services provided under this contract are non-personal in nature, employees performing services under this contract shall be controlled, directed and supervised at all times by management personnel of the Contractor. The Government will notify the Contractor’s management of all tasks that require completion and the Contractor’s management will assign those tasks to the appropriate Contractor personnel under this contract. The Contractor's management shall ensure that employees comply with the performance standards outlined in this PWS and as required by the contracting officer or the contracting officer's representative (COR). Contractor employees shall perform independent of and without the supervision of any Government official. Actions of Contractor employees may not be interpreted or implemented in any manner that results in any Contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government will control access to the facility and will perform the inspection and acceptance of completed work and tasks.

2.1.6.2 The Contractor's employees shall be qualified, experienced and trained in hospital grade custodial work. The Contract shall maintain a current listing of employees. The list includes employee names, social security numbers and proof of citizenship status. The list shall be provided upon request to the Contracting Officer or his/her AGR and to the Directors of the servicing CDCs/Youth Service Centers organization. Updated listing shall be provided upon change of employee staff. The Contractor shall provide each employee performing work under this contract with training sufficient to competently perform the work as defined in these specifications. Training shall include, but not be limited to, familiarization with: (a) local fire prevention and electrical grounding safety procedures; (b) the requirements of this contract; (c) duties and responsibilities of each employee; (d) procedures for replenishing cleaning supplies and obtaining equipment repair; and (e) quality work performance (f) training material on issues of communicable diseases will be provided to the custodial project manager by the Community Health Nurse and custodial project manager will provide follow-on training of communicable disease response, preventive measure and daily cleaning operations to custodial operations staff. The Contractor shall maintain a record of employee training and shall make it available to the Contracting Officer or COR upon request. All employees shall be able to speak and understand the English language.

2.1.6.3 The Contractor's employees shall conduct themselves in a proper and efficient manner at all times and shall not loiter in hallways, rest rooms, nor socialize with Government employees during times of performance.

2.1.6.4 The Contractor shall provide uniforms for all employees suitable for the work being performed in the Child Development Centers. Contractor personnel shall wear a clean uniform each day, and in accordance with FB 715-1 Surveillance of Service Contracts and HSC Supply 1 to AR 40-61, be neatly groomed and adhere to personal hygiene requirements. The Contractor's organization insignia and employee's name shall be affixed to the employee's uniform, and shall be easily discernible at a distance of twenty feet. Contractor's employees shall wear enclosed shoes while on duty. Sandals or open shoes are prohibited. Identification badges shall be conspicuously displayed on all contractor employees. Badges shall be laminated plastic, providing the legal name under which the Contractor is doing business, a badge serial number, expiration date, and photo of the employee. Badges shall be a minimum size of 2 1/2" x 3 1/2" and shall have an expiration date not to exceed the expiration date of the contract. Badges shall be displayed at all times while work is being performed under this contract.

2.2 Special Requirements. The contractor shall accomplish all cleaning tasks. Special Category Requirement Facilities identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Support Program (SSP). Common Level of Service frequencies are established in Appendix A Child Development Center Inspections. The Fort Belvoir/Rivanna Station Child Development Centers undergo continual inspections of facilities all year round. Fire, safety, and Health inspections are conducted monthly. Installation, MACOM, and DA inspections are held annually. The CDC's may also have unannounced inspections at any time. The Contractor is responsible for providing services that will meet all CDC's inspections. The Child Development Centers at Rivanna Station has in the past received one of the highest ratings given to Child Development Centers during inspections performed by the Army's Inspection Command.

2.2.1 Special Training / Qualifications. All contract employees working in support of CYS at the CDC, and or Youth Activity Center shall be required to attend annual training on child abuse prevention, identification and reporting. (AR 40-562). The training will be conducted during normal duty hours by a Government certified trainer. It shall be the Contractor’s responsibility to ensure new employees working in support of CYS receives this training.

2.2.2 Environmental Requirements.

2.2.3 Environment and OSHA. The Contractor shall comply with all local, state, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, state and Federal laws, rules and regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO and/or the COR final resolution. The Contractor shall notify the KO and COR in writing in addition to any verbal notification of such conflicts. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local state, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO or COR, to halt all Contractor performance with a commensurate deduction of monies due the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of any hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall immediately notify the KO or COR.

2.2.4 Green Procurement. In order to comply with the green procurement requirements of Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) and Executive Order 13423, the Government requires the use of recycled and recovered materials and products identified in the Environmental Protection Agency's (EPA) Comprehensive Procurement Guidelines. These materials and products must meet the requirements of the Performance Work Statement (PWS), must not delay the progress of work, must be available from more than one source, and must not be cost prohibitive. EPA guideline items are seen as the minimum that should be considered when evaluating recyclable materials. Other materials and products not listed, but commonly used in industry outside of the Government, should also be considered. Material and product submittals for all recycled-content items should list the recycled and recovered materials used and the percentage content. The Contractor shall track the purchase, quantities, and the percent of recyclable content for these materials throughout the life of the contract. The Contractor shall consolidate and provide this information to the COR in quarterly reports. The Contractor shall annually submit a summary report of certification and estimate as required by FAR 52.223-9, title, Certification and Estimate of Percentage of Recovery Material Content for EPA Designated Items, upon completion of the base year and each follow-on year, until completion of the contract to the COR. The quarterly and annual reports shall be sent to the COR. The intended end use of the item, materials with recovered materials content, at levels recommended by the EPA's CPG is found at website; http://www.epa.gov/cpg/products.

2.2.5 Disposal. The Contractor shall properly dispose of all cleaning waste, to include floor stripper and wax products in accordance with product disposal standards and environmental regulations.

3.0 Performance Requirements Standards and High Level Objectives. The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at United States Army, Fort Belvoir Garrison. The Contractor shall accomplish all cleaning tasks IAW the Enterprise Municipal Custodial Services Performance Standards service's at TECHNICAL EXHIBIT (TE) APPENDIX C in order to meet the requirements of this PWS. Estimated square footages are established in APPENDIX B, Estimated Square Footages and at TE BS3 All work performed by the Contractor shall be performed in accordance with all applicable laws, regulations, Army standards, instructions, and commercial practices. Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

3.1. Perform Special Event Cleanings (i.e. VIP and/or event cleaning). The Contractor shall provide Custodial Services for special events, which shall be outside of the established frequencies for custodial services as directed by the KO or KO designated official. These events include, but are not limited to, VIP visits, Inspector General (IG) Team visits, etc. The KO or KO-designated official will notify the Contractor of the requirement as soon as it is known, but no less than seventy-two (72) hours prior to the event. The Contractor shall complete all cleaning tasks (4) hours prior to each event. The Rivanna Station CDC may have 1 to 2 Special Events per year.

3.1.1 Specific Tasks: General Requirements. Custodial service applies to all areas of the CDC buildings including, but not limited to, hallways, rest rooms, lounges, kitchens, classrooms, administrative areas, entrances, lobbies, corridors, auditoriums, conference rooms, porches, and stairways. Cleaning shall include areas under light furniture, furnishings, waste baskets, water fountains, floor mats, and runners. All furniture and furnishings shall be restored to their proper locations after cleaning has been completed. Methods specified shall be supplemented by hand operations to clean corners and locations inaccessible to equipment. Restocking shall include, but not be limited to, all rest rooms, locker rooms, and kitchens. All services shall be accomplished to meet the requirements listed herein to include all Attachments.

3.1.2 Cleaning Requirements. Cleaning requirements for all areas of the CDC buildings are based on the type of facility space being serviced. Specific tasks and frequencies are identified for each facility as shown in Attachment C. Definitions of quality requirements are contained in Section 2 of this Statement of Work.

3.1.3 Square footage of the areas to be serviced are shown in APPENDIX B

3.1.4 Emergency service shall take precedence over daily tasks as necessary to maintain the safety and cleanliness of the facilities, as ordered by the Contracting Officer or COR. The emergency services shall be provided at no extra cost to the Government.

3.1.5 Cleaning Standards. Tasks as numbered in parenthesis below correlate with the numbers as shown on the Task and Frequency Chart (APPENDIX C)

3.1.6 TASK #1: Sweep and/or Dust Mop

3.1.6.1 The task of sweeping and/or dust mopping shall be defined as the accumulation and the removal of sand, soil, dust, dirt, litter, gum, tar and other substances adjacent to and under furniture, fixtures, trash cans, entrance mats, runners, in corners, abutments, baseboards, stair treads, risers, hard surface floors, stairs/landings, stages, and elevators. After the task has been accomplished, surfaces shall be uniformly clean, free of dust mop streaks, dirt, soil, sand, litter, gum, tar, and all foreign substances. Furniture and other equipment moved during sweeping and dust mopping shall be returned to its original position.

3.1.6.2 Sweeping shall include entryway, rugs, stairs, landings, sidewalks, floors, patios, porches, steps, etc. Hard surfaced floors shall be dust mopped. Sweeping under the edge of rugs shall be accomplished daily. Small or light furniture shall be moved as needed. All objects moved to sweep underneath shall be returned to their original position.

3.1.6.3 In areas where no dust can be tolerated (e.g. equipment rooms), vacuum cleaners shall be used.

3.1.7 TASK #2: Vacuum Carpets.

3.1.7.1 Woven fiber rugs and carpeting shall be vacuumed. Prior to floor being vacuum cleaned, all surface litter debris that should not be ingested into vacuum cleaners such as paper, gum, rubber, sand and paper clips, shall be picked up by hand. Vacuuming shall be done in all areas including underneath desks, chairs, tables, trash cans, entrance mats, runners and other areas accessible to a vacuum hose and cleaning head. Small or light furniture shall be moved as needed. All objects moved to sweep underneath shall be returned to their original positions. File cabinets shall not be moved. Floors that have been vacuumed shall be free of all visible sand, dust, litter, soil and imbedded grit.

3.1.7.2 Carpeting shall be vacuumed daily according to Task and Frequency (APPENDIX C) cleaned promptly if spillage and/or vomitus occur, and shampooed (or cleaned with a soil absorbent system) at needed intervals.

3.1.7.3 Carpet and rugs shall be spot cleaned whenever soiled to remove stains, including but not limited to, coffee, water, soda, excrement, vomit, and soil stains. Generally, the areas to be spot cleaned will generally not be larger than two (2) square feet.

3.1.7.4 After spot cleaning, the surface shall be uniformly clean, free of soil and stains. There shall be no evidence of fuzz, caused by harsh rubbing or brushing. Spot cleaned areas shall blend with adjacent areas of the carpet.

3.1.7.5 All vacuum equipment shall use micro static impaction type filtration systems which shall filter out all dust and bacteria particles larger than 0.3 microns. All vacuum equipment (i.e., hose, exterior bag) shall be cleaned daily. Vacuum filters shall be changed weekly. VACUUM EQUIPMENT MUST BE ABLE TO WITHSTAND THE AMOUNT OF SAND AND DIRT BROUGHT INTO THE FACILITY FROM THE PLAYGROUND.

3.1.7.6 Adequate equipment for maintaining stairs and hard to reach areas shall be provided by the Contractor.

3.1.8 TASK #3: Mopping Floors, Stairs, Entrance Ways, Rubber Walk-off Mats.

3.1.8.1 Mop Floors. The Contractor shall perform Task #1 prior to completing Task #3. The task of mopping floors shall be defined as using water and disinfectant/detergent solution to loosen and suspend dirt and sand so that it can be removed. After the washing solution has been picked up, use clean water to rinse and pick up excessive water left on the floors. Furniture such as desks, tables, cribs or chairs, may remain in place, but all floor surfaces underneath shall be maintained. Hard to reach areas such as behind water fountains shall be mopped by hand. After mopping has been accomplished, floor surfaces shall be uniformly cleaned without streaks or smears. Adjacent areas, walls, baseboards, doors, door jambs and furniture shall be unmarred

3.1.8.2 Clean Stairs, Landings and Entrance Ways. The task of cleaning stairs, landings, and entrance ways shall be defined as the scrubbing of stairs and landings with water and an approved disinfectant/ detergent solution. After scrubbing, the disinfectant/detergent shall be rinsed with clean water and dried. After the task has been accomplished, the surfaces shall be free of soil, black marks, streaks, foreign substances, and water marks. Surfaces adjacent to stairs and landing shall be free of water marks and spills.

3.1.8.3 During floor maintenance, "Caution Wet Floor" signs shall be displayed.

3.1.8.4 Light furniture shall be moved. Heavy furniture, such as a desk, may be left in position, but floor surfaces under such furniture shall be maintained

3.1.8.5 Mops shall be cleaned after each use and placed in the designated storage area. Mops shall be hung with heads down.

3.1.9 TASK #4: Clean Drinking Fountains and Water Coolers.

3.1.9.1 Cleaning of drinking fountains and water coolers shall be defined as the removal of all trash, and washed with an approved disinfectant/detergent solution. Fountain orifice and drain, if necessary, shall be cleaned with a brush to remove soil, dirt and mineral deposits. Soil/dust shall be removed from air vents. Metal ware surfaces shall be polished except for the fountain orifice. After cleaning, all surfaces shall be uniformly clean, bright, free of trash debris, soil, detergent solution, polish, streaks, and mineral deposits.

3.1.10 TASK #5: Spot Clean.

3.1.10.1 Spot cleaning all surfaces below 84" from the floor. These surfaces shall be cleaned daily as needed. Spot cleaning is defined as the scraping and scrubbing of all smudges, fingerprints, marks and streaks from all washable surfaces of walls and furniture to include, but not limited to, lower interior windows and window sills, ceramic tile and enamel painted walls, doors, stalls, hand railing, grinders, partitions, fixtures, door frames, doorknobs, switches, paper towel dispensers and other obviously dirty areas.

3.1.11 TASK #6: Clean Kitchen Equipment, Appliances, Washing Machines, Dryers, Food Service Area.

3.1.11.1 All surfaces in the kitchen and in the laundry room, cabinets, counters, appliances, floors, dish washers, exhaust fans, washing machines, and clothes dryers shall be cleaned with an approved disinfectant/detergent and free of dirt, lint, dust, grit, trash, stain, grease, and debris. Cleaning products, materials, equipment, and methods shall not scratch, stain, or otherwise damage the surfaces being cleaned or the surrounding areas. There shall be no dust, stains, streaks, smudges, cobwebs, mildew, mineral deposits, rust, food particles, foreign objects/ materials or excess moisture after completion of work.

3.1.11.2 The floor shall be free of dirt, lint, stains, mildew, food particles, scuffs, heel marks, water spotting and embedded soils. The floor shall be skid resistant and shine.

3.1.12 TASK #7: Clean Child Development Center Equipment.

3.1.12.1 The task of scrubbing child development center equipment will include, but not limited to, each child's cubby hole used for daily storage, highchairs, cribs, playpens, walkers, creative play equipment, child activity tables and chairs, toilet bowls, obile/built in shelves, soft vinyl mats (other than sleeping mats), indoor climbing equipment, diaper changing tables, utility carts and other equipment. THERE IS A TOTAL OF APPROXIMATELY 500 (contractor to verify during site visit) INDIVIDUAL PIECES OF EQUIPMENT/FURNITURE AT THE CHILD DEVELOPMENT CENTER. These items shall be cleaned daily. All child care equipment will be cleaned/scrubbed with an approved detergent solution; rinsed in clean water and disinfected with an approved solution.

3.1.13 TASK #8: Restroom Cleaning and Stock with Supplies.

3.1.13.1 This task shall be defined as the cleaning and stocking (with each cleaning) restrooms and diaper changing tables. It shall also be defined as the performance of the following tasks.

3.1.13.2 Clean and disinfect interior and exterior surfaces of toilet bowls, basins, deep sinks, urinals, lavatories, ceiling/wall vents, partitions, stalls, stall doors and wall areas adjacent to lavatories, urinals, toilet bowl, sanitary napkin receptacles, and dispenser using an approved disinfectant/detergent solution. After task has been accomplished, surfaces shall be uniformly clean, bright, free of mineral deposits, mold, fungus, and without streak or stain. Debris will be removed, if necessary.

3.1.13.3 The interior and exterior surfaces of sanitary napkin receptacles shall be cleaned using an approved disinfectant/detergent solution and after cleaning the surface, it shall be uniformly clean, bright, and free of odor, mold and fungus without streaks or stains. A new plastic bag liner shall be installed after each cleaning. Liners shall be furnished by the ontractor. Disposable protective gloves will be worn at all times. Floors shall be cleaned using an approved disinfectant/detergent. After cleaning, floors shall be uniformly clean, bright, and free of mold, fungus, without streaks, marks or stains. There shall be no detergent solution or water marks on walls, stalls, toilets, etc.

3.1.13.4 The disinfectant/detergent shall not produce any harsh, harmful or noxious odors or fumes, either in use or in storage.

3.1.13.5 Floor drains shall be cleaned and flushed. The drains shall be flushed a second time using a clean rinse water. Drains shall be free of mold, fungus, and odors.

3.1.13.6 Urinal traps shall be cleaned as necessary using sanity-flush or the equivalent to remove mineral deposits or odors. After cleaning with sanity-flush or the equivalent, the urinal shall then be flushed with clean water. Vent, air-intakes and air-outlets in doors, ceilings, walls and windows shall be kept free of dust and lint build-ups. Adjacent walls, ceilings, doors and windows shall be kept free of smudges and dirt marks. Fans in restrooms and kitchens shall be free of dust. Mirrors shall be uniformly clean, bright, and without marks, streaks and smudges.

3.1.13.7 Soap dishes, paper towel and soap dispensers, and all exposed pipes, valves and miscellaneous fixtures shall be cleaned. After cleaning, all surfaces shall be uniformly clean, bright, and free from mold, fungus and mineral deposits without stains or streaks.

3.1.13.8 Chrome plated hardware shall be cleaned with a non-abrasive cleaner. After cleaning, hardware shall be uniformly clean and bright, without scratches, or streaks.

3.1.13.9 The Contractor shall stock rest rooms with paper towels, toilet paper, liquid soap, and plastic trash bags, in sufficient quantities to assure that supplies are not exhausted before restocking. Supplies shall conform to the types of dispensers in the rest room being serviced.

3.1.13.10 The Contractor shall fill dispensers. THERE ARE PAPER TOWEL DISPENSERS THROUGHOUT THE FACILITY THAT SHALL BE KEPT STOCKED BY THE CONTRACTOR. (See APPENDIX C for task and frequency chart).

3.1.13.11 After removal of trash, the Contractor shall insert new plastic bags into trash receptacles.

3.1.14 TASK #9: Low Dusting - 84" and Below.

3.1.14.1 The task of low dusting shall be defined as the accumulation and removal of dust, dry soil, lint, litter, and cobwebs from the height of seven (7) feet down to the floor surface.

3.1.14.2 Dusting operations include, but are not limited to, entrance doors, activity space/module, door frames, furniture, artificial plants, window sills, walls, woodwork, lockers, handrails, light fixtures, ducts, file cabinets, air-conditioning, heat units, and other surfaces where dust may collect.

3.1.14.3 In the process of dusting a desk, items on top of the desk such as letters, forms or literature shall not be disturbed.

3.1.15 TASK #10: Interior Glass Cleaning.

3.1.15.1 Wiping all mirrors, metal door plates and all metal fittings.

3.1.15.2 The task of interior glass cleaning shall be defined as the cleaning of transparent glass, plastic or acrylic surfaces within the exterior walls of a structure to include but not limited to door glass, glass doors, partition glass, desk glass, display case glass, directory glass, book, showcase glass, and mirrors. After cleaning, glass shall be clear, free of foreign substances, film, dirt smudges, streaks and stains. Adjacent surfaces shall be unmarred. This task is done daily and is to include the lower interior glass panels where children stand and look out, leaving smudges on the windows.

3.1.15.3 Entrance glass (to include lower panels where children look out and leave smudges), door glass, glass doors, and glass transoms, lower windows on both sides of entrance doors to the playground, panels which are a part of a designed entrance or exit of a structure, and the exterior and interior surfaces of glass shall be cleaned. After cleaning, glass shall be cleaned, free of foreign substances, film, dirt, smudges, streaks and stains. Adjacent surfaces shall be unmarred.

3.1.16 TASK #11: Policing Grounds.

3.3.16.1 Policing grounds in and around both Child Development Center buildings shall include but not be limited to picking up all trash, leaves, debris, cigarette butts, litter on playgrounds designated on the floor plans, sidewalk/entrance walks, handicapped ramps, cemented patios and porches. ALL SANDBOXES SHALL BE RAKED DAILY. All foreign objects shall be removed.

3.1.16.2 Police grounds for safety hazards, snow and ice. Removal of snow and ice on areas diagrammed on the floor drawing is to be completed THIRTY MINUTES before opening of facilities (0600 hours, Monday through Friday, excluding Federal holidays), AND AS OFTEN AS NECESSARY to prevent accumulation. This includes playground sidewalks as well as entrance sidewalks. Snow deposited or thrown on sidewalks by street maintenance crews shall be removed by the Contractor at any time necessary to assure safe pedestrian traffic. Ice control shall consist of removal of ice to maintain safe conditions for pedestrian traffic. Any deicer used shall not destroy the sidewalk, driveway, or grass.

3.1.17 TASK #12: Trash.

3.1.17.1 The task of removing trash shall be defined as emptying all waste containers, sanitary napkin receptacles, and other trash receptacles within the area. Trash shall be emptied and containers returned to their initial locations. Boxes, cans and papers placed near a trash container and marked "TRASH" shall be removed. The Contractor shall pick up any trash that may fall onto the facility grounds during the removal of such collected trash. The trash shall be deposited in the nearest outside trash collection point. Doors to dumpster shall be closed so paper is not blown around the area. Trash shall be collected two (2) times daily with the exception of the Infant, Pre-toddler, and Toddler rooms (where diapers are changed), they shall be emptied three (4) times daily. Trash removal shall include the kitchen operations as well, to include disposal of boxes and wrappers left from food supply deliveries.

3.1.17.2 Containers shall be thoroughly cleaned and disinfected Daily. THE CONTRACTOR SHALL ALSO INSERT NEW PLASTIC BAGS IN TRASH RECEPTACLES AFTER EACH REMOVAL.

3.1.17.3 Trash collection point: If the dumpsters are full of trash, the collected trash shall be bagged. The bag shall be plastic .004 ML or equivalent. The bag mouth or opening shall be secured with a bag tie and placed beside the dumpster. Boxes shall be broken down before being deposited in the nearest trash collection point. The area between the dumpster and the Child Development Center buildings shall be kept clean of trash that has been blown around the area

3.1.18 TASK #14: Intense Dusting - 84" and Over.

3.1.18.1 The task of dusting shall be defined as the accumulation and removal of dust, dry soil, lint, and cobwebs from the height of 84" above the floor surfaces to and including the ceiling. This includes but is not limited to furniture, equipment, and building structure. In areas where dust cannot be tolerated, such as computer rooms and/or any equipment rooms, the dusting shall be accomplished with a vacuum cleaner equipped with non-conductive type nozzle and brush. The task of dusting Venetian blinds shall be defined as the removal of all dust and grit from both sides of blind slats, and the dry brushing of all blind tapes. After cleaning, both sides of blind slats shall be clean and free of all dust and streaks. After the task of high dusting has been accomplished, surfaces shall be uniformly free of dirt dry soil, lint, litter, cobwebs, and shall uniformly blend with the surfaces below 84".

3.1.19 TASK #15: Cleaning of Window Coverings.

3.1.19.1 This task shall include but not be limited to Venetian blinds, curtains, and shades. The task of cleaning shall be defined as the removal of all dirt, dust, and grit. It shall be free of strains, streaks, smears, and foreign matter.

3.1.20 TASK #16: Exterior/Interior Window Washing.

3.1.20.1 The task of window washing shall be defined as the washing of exterior/interior transparent or translucent surfaces as a part of exterior walls, to include but not limited to frames, casings, sills, ledges, storm windows and screens. Storm windows and screens shall be removed for washing and returned to their original positions. Plastic or acrylic windows shall be cleaned with a cleaner specifically designed to be non-abrasive to the surface. After cleaning, windows shall be clear, free of stains, film, dirt smudges, streaks, water marks, and foreign substances. Frames, casings, sills, ledges and screens shall be free of soil, dirt, smudges and splash marks. Windows with security screens will not be washed. Ladders or scaffolds used shall be properly secured to prevent movement and building component from damage.

3.1.21 TASK #17: Strip/Seal Floor Finish/Waxing/Buffing

3.1.21.1 Forty-eight (48) hours prior to performance of work, the Contractor shall notify the Building Monitor in writing of time/day work is scheduled. Performance of this work shall be performed after normal operating hours at no additional cost to the Government.

3.1.21.2 Stripping shall remove all wax from previously waxed floor surfaces and shall leave the floor uniformly clean. After thoroughly drying, the floor shall be sealed with a sealer which conforms to the type of wax being applied. Two coats of wax shall be applied to the surface and buffed after waxing. All moveable furniture shall be moved and floor beneath them stripped, waxed and buffed. Buffing shall be accomplished after wax has thoroughly dried. After buffing, a properly waxed floor shall have a thin, even coating of wax. All furniture shall be returned to its original position after completed.

3.1.22 TASK #18: Shampoo Carpet.

3.1.22.1 Forty-eight (48) hours prior to performance of work, the Contractor shall notify the Building Monitor in writing of time/day work is scheduled. Performance of work may be required after hours at no additional cost to the Government.

3.1.22.2 The task of shampooing carpet shall be defined as removing embedded grit, stains, soil, sand, gum, tar, fluff, and lint from carpet, carpet runners, carpet mats and rugs. Prior to shampooing, litter, paper, paper clips and staples shall be picked up and the carpet vacuumed to remove dust, soil and grit. The rotary action, wet cleaning/water, extraction method of shampooing shall be accomplished using an approved concentrated detergent especially manufactured for rug and carpet shampooing. After shampooing, the carpet shall be vacuumed to remove materials such as lint and fluff dislodged by the shampooing. All carpet shall be treated with an approved anti-static rug treatment. All carpet under moveable furniture shall be maintained and hard to reach areas shall be shampooed by hand. Furniture shall be returned to the original position and disks placed under all legs of furniture and equipment to avoid staining from dust or dye. After shampooing, carpets and rugs shall be free of streaks and spots and shall have a bright uniform color.

3.1.23 TASK #19: Clean Light Fixtures.

3.1.23.1 The task of washing light fixtures shall be defined as the removal of all dirt, dust, grease, insects and all foreign matter. Fluorescent tubes shall be removed and wiped clean and reinstalled. After cleaning there shall be no traces of film, dirt, smudges and other foreign matter. This task includes ceiling lights, emergency exit lights, patio signs, canopy lights and all other lights. The light covers are to be removed and the light fixture is to be cleaned inside and out. This cleaning is in addition to cleaning of the outside of the light fixtures.

3.1.24 TASK #20: Emergency Services.

3.1.24.1 Emergency services includes, but is not limited to, cleaning of water, mud or debris caused by inclement weather, precipitation, wind, broken or leaking pipes, sinks, toilets, drinking fountains, mopping up spills when they occur, and cleaning up spilled trash cans. Mud and/or water tracked through, and corridors that become wet and dirty due to foot traffic during inclement weather, shall be mopped or wet vacuumed to reduce safety hazards and to prevent damage or deterioration to the floor surface.

3.1.24.2 Clean, rinse and disinfect areas/surfaces soiled by body excrement, vomit, etc. as emergencies arise or as necessary in providing a clean sanitary environment.

3.1.24.3 These services shall be provided as emergencies arise at no extra cost to the Government.

3.1.25 Supplies/Solutions. All solutions, chemicals and other potentially dangerous products (except bleach water solution) and cleaning supplies (Trash, mops, brooms, and cleaning buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children and kept out of children’s reach at all times. Supplies/Solutions shall be stored in designated areas.

3.1.26 Cleaning and Sanitizing. The Contractor may use a cleaner/disinfectant and water solution of chlorine bleach, and water in child care centers. The cleaner/disinfectant and water are to be changed after cleaning of each facility.

3.1.27 Cleaning Products Approval. The Contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities to ensure that the cleaning products are suitable for use in a child care environment. Not permitted are products that include warnings not suitable for use in areas occupied by children. Chemical air fresheners are not permitted. Cleaning products for use in the CYS facilities shall be approved by local preventative medicine manager and KO.

4.0 Performance Requirements Summary (PRS) MATRIX.

Incentive (Positive and/or Negative)

# 1.

The Contractor shall provide cleaning services within the CDC facilities

PWS 3.13.1

The Contractor shall provide services IAW AR 608-10 (12-11)

# 2.

CDC cleaning products storage All chemicals and other potentially dangerous products (except bleach water solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children PWS 3.14

Periodic Inspections performed by the COR per frequency defined in the QASP

#3.

Perform Special Event Cleanings.

Contractor of the requirement as soon as it is known, but no less than seventy-two (72) hours prior to the event. The Contractor shall complete all cleaning tasks (4) hours prior to each event PWS 3.2

Contractor shall provide Custodial Services for special events, which shall be outside of the established frequencies for custodial services as directed by the KO or KO designated official.

10% Deviation from performance Standard Percent calculated by dividing the number of omissions/defects by the number of surfaces to be cleaned and disinfected multiplied by 100 Periodic Inspections performed by the COR per frequency defined in the QASP and Validated Customer Complaints

#4.

Trash Removal. All trash containers shall be emptied, new bags placed and containers returned to their initial location PWS 3.8

Contractor shall provide services IAW Technical Exhibits Appendix B and Appendix C 10% Deviation from performance Standard Percent calculated by dividing the number of omissions/defects by the number of trash containers to be emptied multiplied by 100 Periodic Inspections performed by the COR per frequency defined in the QASP and Validated Customer Complaints

#7.

Clean and Disinfect all surfaces using a germicidal agent and free from water and scale deposits, soil, streaks, and other removable matter. PWS 3.7.1.

Contractor shall provide services IAW Technical E Appendix B and Appendix C 10% Deviation from performance Standard Percent calculated by dividing the number of omissions/defects by the number of surfaces to be cleaned and disinfected multiplied by 100 Periodic Inspections performed by the COR per frequency defined in the QASP and Validated Customer Complaints

4.1 Quality Control Plan. The purpose of this paragraph is to describe the requirement for quality control and the Quality Control Plan. Quality Control (QC) is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government. The Contractor shall establish and maintain an effective QC system in compliance with the solicitation and contract requirements. The Contractor's Quality Control Plan shall consist of plans, procedures, and organization necessary to produce an end product which complies with the contract requirements and covers all aspects of the PWS as it relates to the contract (refer to Paragraph 5 for deliverable requirements, information, and guidance). The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QC program is the means by which the Contractor assures itself that its work complies with the requirements of the contract. The Contractor shall implement and maintain a documented QC system that identifies and results in correction of potential and actual problem areas throughout the entire scope of this contract. The Contractor shall maintain records of all Contractor QC checks and corrective actions. These files shall be maintained by the Contractor throughout the period of performance of this contract and shall be made available to the Contracting Officer (KO) or Contracting Officer's Representative (COR) upon request. The QCP shall include but is not limited to the following:

5.0 Deliverables.

Quality Control Inspection Report Documentation PWS 2.1.8.6

Every three (3) months

Provide quality control inspection documentation to the COR

Submitted via email to COR

6.0 Related Documents:

6.1. Definitions: The following definitions and descriptions apply whenever the word or phrase is used in this Statement of Work.

6.1.2. Acceptable Quality Level (AQL): The AQL is the maximum percent defective (or the number of defects per hundred units) that, for purposes of sampling inspection can be considered satisfactory.

6.1.3 Cannibalize. Remove parts from Government property for use or for garrison on other Government property.

6.1.4 Carpet Care. Cleaning and maintenance to keep carpet reasonably free of all stains, soil, and dirt. Methods used for carpet care are vacuum cleaners and carpet shampooers.

6.1.5 Child, Youth and School Services(CYS) - Overarching naming convention for Child Development Center (CDC); Youth Activity Center; and School Age Services (SAS) is Child, Youth and School, Services (CYS); shall be used when referencing all programs.

6.1.6 Cleaning. Removing stains, soil, and dirt. May be accomplished by chemical or mechanical means.

6.1.7 Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

6.1.8 Contractor Acquired Property. Property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

6.1.9 Contracting Officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

6.1.10 Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

6.1.11 Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

6.1.12 Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

6.1.13 Equipment. A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not include material, real property, special test equipment or special tooling.

6.1.14 FREQUENCY…