Attachment 5 - QASP - PRG.docx

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

For Maintenance of the Rate Gyroscope CN-1552/A and CN-1564/A

1.0. SCOPE

The purpose of this surveillance plan is to provide the Communications-Electronics Life Cycle Management Command (CECOM) Integrated Logistic Support Center (ILSC) Enterprise Soldier Aviation (ESA) Directorate with the procedures necessary to monitor the performance of the Rate Gyroscope CN-1552/A and CN-1564/A Repairs Contract. It provides detailed methods for identifying, recording, and reporting deficiencies observed in the program.

2.0. FUNCTIONS SURVEYED

The functions surveyed are Technical, Schedule, Management and Cost requirements of each of the task orders which are issued under the contract. Overall performance on a task order basis will be reviewed quarterly by the Contracting Officer Representative (COR). This contract is a 5-Year Firm Fixed Price, Indefinite Delivery Indefinite Quantity effort.

3.0. PROCEDURES

3.1. INSPECTION

The work performed under this contract will be subjected to 100% inspection by the COR and Defense Contract Management Agency (DCMA) Quality Assurance Representative (QAR). The following paragraphs describe the inspection process for each of the general categories of technical, schedule, management and cost performance measured against the task orders. A performance assessment matrix is included as Appendix A of this QASP.

3.1.1. TECHNICAL

Product Quality Deficiency Reports (PQDRs) are submitted by Army soldiers when a repaired item is found to be defective upon installation into the aircraft. The soldier will submit a SF-368 describing the failure, which will be forwarded to DCMA for investigation by the contractor. A PQDR is deemed valid if DCMA confirms the fault and the unit is under warranty. The contractor shall include a summary of all PQDR’s in the Monthly Repair Status Report (Repairable Item Inspection Report).

3.1.2. SCHEDULE

The COR will review the Repairable Item Inspection Report to assess schedule performance in accordance with the Performance Assessment Matrix (Appendix A).

3.1.3. MANAGEMENT

The contractor is responsible for the quality of all work performed. The contractor measures that quality through the contractor’s own quality control (QC) program. QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by contractor employees or by subcontractors. The contractor’s Quality Control Program (QCP) will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. The contractor will develop and implement a performance management system with processes to assess and report its performance to the designated COR. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. This QASP enables the government to take advantage of the contractor’s QCP.

3.1.4. COST

All work performed under this contract is on a Firm Fixed Price basis. Cost evaluations or assessment are not applicable. Cost data reported in the Repairable Item Inspection Report may be used by the Government for cost evaluation purposes prior to subsequent contracts.

3.2. DOCUMENTS/REPORTING

The Contractor shall maintain a database of all items that are repaired including the turnaround time for each repair, total cost for each repair and an explanation for any extraordinary circumstances. The Government will use this for monthly performance evaluation purposes.

The Contractor shall provide, with each repair, the parts that were replaced / repaired, test & inspect results (No Evidence Of Failure or repair), and the time required to maintain the item (including test & inspect, if that was done solely for the item - NEOF).

A copy of the Repairable Item Inspection Report shall be provided to the Contracting Officer. Issues and concerns that cannot be resolved at the working level or which impact on contractual requirements shall be reported to the Contracting Officer for resolution and contractual action.

3.3. CONTRACT MANPOWER REPORTING APPLICATION

The COR shall be responsible for validating that the contractor’s input into the Contract Manpower Reporting Application (CMRA) website at https://cmra.army.mil. The COR shall obtain a user name and password, and validate that the contractor has completely filled in required contractor information at the CMRA web site by November 30 of the first year of the contract and annually by November 30 thereafter for the duration of the contract, or sooner if the contract is closed out. The COR shall perform this validation during the month of November each year. The COR shall report the CMRA results in the November Monthly COR Report (due in December of each year) to the Contracting Officer each year.

4.0. OTHER DUTIES AS ASSIGNED

Special instructions for this contract are provided to the COR as follows: No additional special instructions.

5.0. RATINGS

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used

6.0. DOCUMENTING PERFORMANCE.

6.1. ACCEPTABLE PERFORMANCE.

The Government shall document positive performance. A report template is attached as Appendix B. The COR shall document positive performance in the Contractor Performance Assessment Reporting System (CPARS) at http://www.cpars.csd.disa.mil/cparsmain.htm. Because this contract is firm fixed price, no monetary incentives will be utilized resulting from acceptable performance.

6.2. UNACCEPTABLE PERFORMANCE.

The contractor’s performance shall be considered unacceptable when the contractor receives a rating of unsatisfactory from the COR’s evaluation of the monthly Repairable Item Inspection Report or when a Contract Discrepancy Report (CDR) is submitted. When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor's task manager or on-site representative. A CDR template is attached to this QASP as Appendix C.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Unacceptable performance shall be documented in CPARS and any CDRs may become a part of the performance reports entered in CPARS.

7.0. FREQUENCY OF MEASUREMENT.

a. Frequency of Measurement.

During contract/order performance, the COR shall review the Repairable Item Inspection Report on a quarterly basis as specified in the MAS column of the Performance Standards Summary Matrix, and shall analyze whether the negotiated frequency of measurement is appropriate for the work being performed.

b. Frequency of Performance Assessment Meetings.

The COR shall meet with the contractor quarterly to assess performance and shall provide a written assessment.

Prepared by: Britney Noble

17 Feb 2023

APPENDIX A

Performance Assessment Matrix

PWS TASK

Contract Task

METHOD AND ASSESSMENT

INCENTIVE

Zero late deliveries of monthly status report

APPENDIX B

PERFORMANCE REPORT

1. Contract Number: <insert number>

2. Prepared by: (Name of COR): <insert name>

3. Date and time of observation:

4. Observation:

The COR shall review all tasks in the performance assessment matrix (Appendix A in this QASP) on a quarterly basis to determine if the contractor has met the minimum acceptable standard of performance as specified in the MAS column of the Performance Standards Summary Matrix and shall then document the appropriate rating in CPARS.

Prepared by: Britney Noble

APPENDIX C

CONTRACT DISCREPANCY REPORT (CDR)

A contract discrepancy report shall be submitted by the COR when the contractor receives a performance rating of unsatisfactory in a particular task (see Appendix A) for consecutive quarterly rating periods or if an unsatisfactory rating is received for more than one task during a single quarterly rating period. The COR may initiate a CDR anytime unacceptable performance is determined critical in nature and requires formal corrective action; and whenever an unfavorable trend is detected in contractor performance.

1. Contract Number: <insert number>

2. To: (Contractor Task Manager or on-site representative) <insert name>

3. From: (Name of COR) <insert name>

4. Date and time observed discrepancy:

5. Discrepancy or Problem:

<Describe in detail. Identify any attachments.>

6. Corrective action plan:

A written corrective action plan < is / is not > required.

< If a written corrective action plan is required include the following. > The written Corrective Action Plan will be provided to the undersigned not later than < # days after receipt of this

CDR. >

Prepared by: <Britney Noble>

Received by: