Attachment 5 - QASP MHE Maint Warner Robins.docx
DOCX document 19 KB Posted
- Attached to
- Material Handling Equipment Maintenance Services - DLA Disposition Services Warner Robins
- Solicitation number
- SP451025Q1009
- Issued by
-
Defense Logistics Agency
About this file
This Quality Assurance Surveillance Plan (QASP) outlines the performance monitoring approach for Material Handling Equipment (MHE) maintenance services at DLA Disposition Services Warner Robins. The plan establishes nine key Acceptable Performance Levels (APLs) that will be used to measure contractor performance, including visitor log signing, timely preventive maintenance (PM), PM sticker placement, filter dating, PM documentation, corrective maintenance (CM) service, CM cost estimates, timely CM completion, and call back service.
The QASP specifies detailed performance standards and timelines for each APL, such as completing preventive maintenance within 10 business days of notification, providing CM cost estimates within 2 business days of assessment, and completing CM repairs within 5 business days of approval. The Contracting Officer's Representative (COR) is responsible for monitoring performance through reporting. The plan includes provisions for payment withholding if APLs are not met, with a general allowance of no more than two failures per performance period for most metrics. The document also addresses procedures for handling excusable delays and outlines the process for monitoring contractor compliance with Combating Trafficking in Persons requirements.
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment 7 - Questions and Answers.docx | DOCX document | |
| Attachment 4 - Warner Robins PWS.docx | DOCX document | |
| Attachment 1 - Warner Robins Equipment.xlsx | XLSX spreadsheet | |
| Attachment 3 - Price Schedule MHE - Warner Robins.xlsx | XLSX spreadsheet | |
| Warner Robins Wage Determination 2015-4495.pdf | ||
| Attachment 6 - Past Performance Questionnaire.doc | DOC document | |
| Attachment 2 - Warner Robins Location.xlsx | XLSX spreadsheet |
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Text version
Quality Assurance Surveillance Plan (QASP) for Defense Logistics Agency Disposition Services (DLA DS) Material Handling Equipment (MHE) Maintenance for Warner Robins
1. Purpose:
This document is to provide guidance on administering subject contract such that the best possible quality in performance can be assured through appropriate surveillance and addressing of any performance failures as appropriate. The Acceptable Performance Level (APL) is the standard the U.S. Government (USG) expects the contractor to meet throughout the life of the contract. In general, DLA DS Warner Robins MHE Maintenance contract will have nine (9) APLs that will be used to measure contractor performance though additional ones may be identified depending on the contract requirements. The standard APLs are signing the visitor log, timely and complete Preventive Maintenance (PM), PM sticker affixed to each piece of equipment, dated filters, PM sheet, Corrective Maintenance (CM) service, cost estimate for CM service, timely and complete CM and call back service.
2. Acceptable Performance Levels:
| Deliverable |
| Standard |
| Time Frame |
| Clause |
| Acceptable Performance Level |
| Reduction for failed APL |
| Method of Surveillance |
| Sign in on visitor log |
| Sign visitor log upon arrival for any service |
| Prior to commencing services on a scheduled day |
| PWS 1. f. |
| No more than two (2) failures during each period of performance. |
| Payment may not be made until APL is achieved. |
| COR/ |
Customer
| Timely and Complete PM |
| PM of all items under the appropriate CLINs |
| Within ten (10) business days of notification |
| PWS 2. e. |
| No more than two (2) items maintained late per period of performance. |
| Payment may not be made until APL is achieved. |
| COR/ |
Customer
| PM Sticker Affixed to all items receiving PM |
| Sticker with hour reading, level of service and date the PM was completed. |
| Prior to departure on day of PM service. |
| PWS 2. h. |
| No more than two (2) failures during each period of performance. |
| Payment may not be made until APL is achieved. |
| COR/ |
Customer
| Written date on all filters |
| Date the filter was replaced written in permanent ink |
| Prior to departure on day of PM service |
| PWS 2. i. |
| No more than two (2) failures during each period of performance. |
| Payment may not be made until APL is achieved. |
| COR/ |
Customer
| Preventive Maintenance Sheet |
| Record of items inspected, and work performed for each piece of equipment receiving a PM service |
| Within five (5) business days of PM service completion |
| PWS 2. k. |
| No more than two (2) record sheets delivered late during period of performance. |
| Payment may not be made until APL is achieved |
| COR/ |
Customer
| Corrective Maintenance Service |
| Assess, inspect, test, and/or troubleshoot all CM service requests |
| Within five (5) business days of notification. |
| PWS 3. a. |
| No more than two (2) failures during each period of performance. |
| Payment may not be made until APL is achieved |
| COR/ |
Customer
| Cost estimate for CM |
| Provide written estimate for all CM work with required information |
| Within two (2) business days of assessment IAW PWS 3. a. |
| PWS 3. b. |
| No more than two (2) estimates provided late during the period of performance |
| Payment may not be made until APL is achieved |
| COR/ |
Customer
| Timely and complete CM |
| MHE Operational in a timely manner |
| Within five (5) business days of COR approval of cost estimate and repair |
| PWS 3. g. |
| No more than two (2) items repaired exceeding the required timeframe. |
| Payment may not be made until APL is achieved |
| COR/ |
Customer
| Call Back Service |
| Troubleshoot ineffective repairs |
| Within three (3) business days of notification |
| PWS 3. m. |
| No more than two (2) failures during each period of performance. |
| Payment may not be made until APL is achieved |
| COR/ |
Customer
3. Surveillance:
| a. The primary method of surveillance for evaluating compliance is by Contracting Officer’s Representative (COR) reporting. The COR is responsible for reporting preventive maintenance performance to the Contracting Officer (KO) promptly after the performance deadline has passed. The COR will provide when the action was required to be performed by the contractor and the date it occurred. The COR shall also include what the negative impact of the contractor’s failure to meet the APL was on the DLA DS site. |
| b. In instances where there are late completions of PM or CM, the COR shall determine if the late performance is caused by an occurrence beyond the reasonable control of the contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the USG either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. In such cases as there is an excusable delay, the contractor will be deemed to have made the APL for the period. |
4. Reduction for Failed APL: Throughout the performance period of the contract, including options the Contractor will follow the listed APL’s. Any additional failures apart from the listed acceptable performance standards the government may use such measures as partial or full terminations under FAR 52.212-4, not exercising options, and ending a contract early without these measures as long as it is IDIQ and has met its minimum government obligation for the period and a plan for a timely replacement contract is secured.
5. Combating Trafficking in Persons: The COR will monitor the vendor compliance with Combating Trafficking in Persons (CTIP) clause in accordance with DFARS PGI 222.1703(4), such that noncompliance with 52.222-50 is documented to the KO, utilizing and annually completing the CTIP checklist at DoD CTIP Website.
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