Attachment 5 - QASP CONUS MHE Maint Virginia.docx
DOCX document 21 KB Posted
- Attached to
- DLA DS MHE Preventative and Corrective Maintenance - Norfolk Federal contract opportunity
- Solicitation number
- SP451023Q1045
- Issued by
- Defense Logistics Agency
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| SP451023Q1045 Question and Answer.docx | DOCX document | |
| Attachment 4 - PWS CONUS MHE Maintenance Virginia Region.docx | DOCX document | |
| WD 2015-4341 Norfolk.pdf | ||
| Attachment 1 - Virginia Equipment.xlsx | XLSX spreadsheet | |
| Attachment 6 - Past Performance Questionairre.doc | DOC document | |
| Attachment 3 - Price Schedule CONUS MHE - Virginia Region.xlsx | XLSX spreadsheet | |
| Attachment 2 - Virginia Locations.xlsx | XLSX spreadsheet |
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Text version
Quality Assurance Surveillance Plan (QASP) for DLA Disposition Services Continental United States (CONUS) Performance-Based Material Handling Equipment (MHE) Maintenance for the Virginia Region
1. Purpose:
This document is to provide guidance on administering subject contract such that the best possible quality in performance can be assured through appropriate surveillance and addressing of any performance failures as appropriate. The Acceptable Performance Level (APL) is the standard the U.S. Government (USG) expects the contractor to meet throughout the life of the contract. In general, the DLA Disposition Services (DLADS) Virginia Region MHE Maintenance contract will have nine (9) APLs that will be used to measure contractor performance though additional ones may be identified depending on the contract requirements. The standard APLs are signing the visitor log, timely and complete Preventive Maintenance (PM), PM sticker affixed to each piece of equipment, dated filters, preventive maintenance sheet, Corrective Maintenance (CM) service, cost estimate for CM service, timely and complete CM and call back service.
2. Acceptable Performance Levels:
a. Sign in on visitor log.
(1) “arrival” in the standard column means every call for service regardless of PM or CM.
(2) The APL is measured throughout the period of performance.
b. Timely and Complete Preventive Maintenance.
(1) “item” in the standard and APL column means a single piece of MHE.
(2) The APL is measured per quarter.
c. PM sticker affixed to piece of equipment.
(1) “item” in the standard and APL column means a single piece of MHE.
(2) The APL is measured throughout the period of performance.
d. Written date on all filters.
(1) “filter” in the standard and APL column means each filter on the piece of MHE.
(2) The APL is measured throughout the period of performance.
e. Preventive Maintenance Sheet.
(1) “sheet” in the standard column means one sheet for each piece of MHE receiving PM.
(2) The APL is measured throughout the period of performance.
f. Corrective Maintenance Service.
(1) The APL is measured throughout the period of performance.
g. Cost Estimate for Corrective Maintenance.
(1) “estimate” in the standard and APL column means one estimate per CM service notification.
(2) The APL is measured throughout the period of performance.
h. Timely and Complete Corrective Maintenance.
(1) “timely” in the standard and APL column means the corrective maintenance was complete within the specified timeframe for each CM service required.
(2) The APL is measured throughout the period of performance.
i. Call Back Service.
(1) The APL is measured throughout the contract performance period.
3. Surveillance:
| a. The primary method of surveillance for evaluating compliance is by Contracting Officer’s Representative (COR) reporting. The COR is responsible for reporting preventive maintenance performance to the Contracting Officer (KO) promptly after the performance deadline has passed. The COR will provide when the action was required to be performed by the contractor and the date it occurred. The COR shall also include what the negative impact of the contractor’s failure to meet the APL was on the DLA Disposition Services site. |
| b. In instances where there are late completions of PM or CM, the COR shall determine if the late performance is caused by an occurrence beyond the reasonable control of the contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the USG either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. In such cases as there is an excusable delay, the contractor will be deemed to have made the APL for the period. |
4. Reduction for Failed APL:
| a. Throughout each performance period of the contract, including options, the contractor is allowed one (1) failure of exceeding the three (3) late performance standards. After the failures the KO may take consideration for each additional instance of the contractor not meeting the APL. |
| b. The government may use such measures as partial or full terminations under FAR 52.212-4, not exercising options, and ending a contract early without these measures as long as it is IDIQ and has met its minimum government obligation for the period and a plan for a timely replacement contract is secured. |
Acceptable Performance Levels
| Deliverable |
| Standard |
| Time Frame |
| Clause |
| Acceptable Performance Level |
| Reduction for failed APL |
| Method of Surveillance |
| Sign in on visitor log |
| Sign visitor log upon arrival for any service |
| Prior to commencing services on a scheduled day |
| PWS 1. f. |
| No more than three (3) failures during each period of performance. |
| Payment may not be made until APL is achieved. |
| COR/ |
Customer
| Timely and Complete PM |
| PM of all items under the appropriate CLINs |
| Within ten (10) business days of notification |
| PWS 2. e. |
| No more than three (3) items maintained late per period of performance. |
| Payment may not be made until APL is achieved. |
| COR/ |
Customer
| PM Sticker Affixed to all items receiving PM |
| Sticker with hour reading, level of service and date the PM was completed. |
| Prior to departure on day of PM service. |
| PWS 2. h. |
| No more than three (3) failures during each period of performance. |
| Payment may not be made until APL is achieved. |
| COR/ |
Customer
| Written date on all Filters |
| Date the filter was replaced written in permanent ink |
| Prior to departure on day of PM service |
| PWS 2. i. |
| No more than three (3) failures during each period of performance. |
| Payment may not be made until APL is achieved. |
| COR/ |
Customer
| Preventive Maintenance Sheet |
| Record of items inspected, and work performed for each piece of equipment receiving a PM service |
| Within five (5) business days of PM service completion |
| PWS 2. k. |
| No more than three (3) record sheets delivered late during period of performance. |
| Payment may not be made until APL is achieved |
| COR/ |
Customer
| Corrective Maintenance Service |
| Assess, inspect, test, and/or troubleshoot all CM service requests |
| Within five (5) business days of notification. |
| PWS 3. a. |
| No more than three (3) failures during each period of performance. |
| Payment may not be made until APL is achieved |
| COR/ |
Customer
| Cost estimate for CM |
| Provide written estimate for all CM work with required information |
| Within two (2) business days of assessment IAW PWS 3. a. |
| PWS 3. b. |
| No more than three (3) estimates provided late during the period of performance |
| Payment may not be made until APL is achieved |
| COR/ |
Customer
| Timely and complete CM |
| MHE Operational in a timely manner |
| Within five (5) business days of COR approval of cost estimate and repair |
| PWS 3. g. |
| No more than three (3) items repaired exceeding the required timeframe. |
| Payment may not be made until APL is achieved |
| COR/ |
Customer
| Call Back Service |
| Troubleshoot ineffective repairs |
| Within three (3) business days of notification |
| PWS 3. m. |
| No more than three (3) failures during each period of performance. |
| Payment may not be made until APL is achieved |
| COR/ |
Customer
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