Attachment 5 - Past Performance Survey.doc
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- Attached to
- Amendment 0002 - Replace Vertical Platform Lift at FAA's Air Traffic Facility in Anchorage, Alaska
- Solicitation number
- 697DCK-22-R-00417
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CUSTOMER SATISFACTION SURVEY INSTRUCTIONS
SOLICITATION NO. 697DCK-22-R-00417
FEDERAL AVIATION ADMINISTRATION ACQUISITION ACTIVITY
Des Moines, WA The Federal Aviation Administration (FAA) is considering a contractor for a vertical platform lift replacement project at FAA’s Anchorage Air Route Traffic Control Center (ARTCC) located in Anchorage, Alaska. As part of the contracting process, we are collecting past performance information on contractors and their key personnel. This information will be used to assist the FAA in the selection of a contractor to complete the project. You have been listed as a past performance reference.
Please rate each of the criteria according to the following scale:
| 1 |
| 0 – 25% of the time |
| Strongly Disagree |
| PLEASE RETURN COMPLETED RESPONSE TO: |
Federal Aviation Administration
ATTN: Cindi Tjelde E-MAIL: cindi.tjelde@faa.gov
| 2 |
| 26 – 40% of the time |
| Disagree |
| 3 |
| 41 – 55% of the time |
| Somewhat Disagree |
| 4 |
| 56 – 70% of the time |
| Somewhat Agree |
| 5 |
| 71 – 85% of the time |
| Agree |
| 6 |
| 86 – 100% of the time |
| Strongly Agree |
NA
No Knowledge of This Element
FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED
CUSTOMER SATISFACTION SURVEY
RATER’S Name & Title:
RATER’S Organization / agency:
RATER’S TEL NO.:
RATER’S E-MAIL ADDRESS:
CONTRACTOR’S NAME & ADDRESS:
PROJECT TITLE OR DESCRIPTION OF REQUIREMENT:
CONTRACTOR ROLE:
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PRIME
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SUBCONTRACTOR
DESCRIPTION OF PROJECT SCOPE OF WORK:
CONTRACT NUMBER:
CONTRACT VALUE (INCLUDING OPTIONS):
CONTRACT TYPE:
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FIXED PRICE
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COST + FEE
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COMPETITIVE
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NON-COMPETITIVE
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SET-ASIDE
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SEALED BID
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NEGOTIATED
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SEALED BID
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NEGOTIATED
CONTRACT AWARD & COMPLETION DATES:
| PAST PERFORMANCE ELEMENT |
| RATING |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| 6 |
| NA |
1.
Contractor was able to manage project cost (minimize change orders)
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2.
Contractor was able to maintain project schedule (completed on time or early)
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3.
Contractor adhered to all safety standards and/or requirements
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4.
Contractor was efficient in project coordination and scheduling of different trades
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5.
Contractor utilized problem solving skills effectively when problems arose during the project
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6.
Closeout Process (Did contractor submit as-builts, warranties, etc., promptly?)
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7.
Contractor was able to follow specifications, regulations, and requirements (building codes, customer specific policy, etc.)
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8.
Overall customer satisfaction
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Comments or additional information:
FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED
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