Attachment 5 - Past Performance Survey.doc

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Amendment 0002 - Replace Vertical Platform Lift at FAA's Air Traffic Facility in Anchorage, Alaska
Solicitation number
697DCK-22-R-00417
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CUSTOMER SATISFACTION SURVEY INSTRUCTIONS

SOLICITATION NO. 697DCK-22-R-00417

FEDERAL AVIATION ADMINISTRATION ACQUISITION ACTIVITY

Des Moines, WA The Federal Aviation Administration (FAA) is considering a contractor for a vertical platform lift replacement project at FAA’s Anchorage Air Route Traffic Control Center (ARTCC) located in Anchorage, Alaska. As part of the contracting process, we are collecting past performance information on contractors and their key personnel. This information will be used to assist the FAA in the selection of a contractor to complete the project. You have been listed as a past performance reference.

Please rate each of the criteria according to the following scale:

1
0 – 25% of the time
Strongly Disagree
PLEASE RETURN COMPLETED RESPONSE TO:

Federal Aviation Administration

ATTN: Cindi Tjelde E-MAIL: cindi.tjelde@faa.gov

2
26 – 40% of the time
Disagree
3
41 – 55% of the time
Somewhat Disagree
4
56 – 70% of the time
Somewhat Agree
5
71 – 85% of the time
Agree
6
86 – 100% of the time
Strongly Agree

NA

No Knowledge of This Element

FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED

CUSTOMER SATISFACTION SURVEY

RATER’S Name & Title:

RATER’S Organization / agency:

RATER’S TEL NO.:

RATER’S E-MAIL ADDRESS:

CONTRACTOR’S NAME & ADDRESS:

PROJECT TITLE OR DESCRIPTION OF REQUIREMENT:

CONTRACTOR ROLE:

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PRIME

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SUBCONTRACTOR

DESCRIPTION OF PROJECT SCOPE OF WORK:

CONTRACT NUMBER:

CONTRACT VALUE (INCLUDING OPTIONS):

CONTRACT TYPE:

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FIXED PRICE

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COST + FEE

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COMPETITIVE

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NON-COMPETITIVE

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SET-ASIDE

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SEALED BID

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NEGOTIATED

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SEALED BID

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NEGOTIATED

CONTRACT AWARD & COMPLETION DATES:

PAST PERFORMANCE ELEMENT
RATING
1
2
3
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5
6
NA

1.

Contractor was able to manage project cost (minimize change orders)

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2.

Contractor was able to maintain project schedule (completed on time or early)

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3.

Contractor adhered to all safety standards and/or requirements

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4.

Contractor was efficient in project coordination and scheduling of different trades

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5.

Contractor utilized problem solving skills effectively when problems arose during the project

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6.

Closeout Process (Did contractor submit as-builts, warranties, etc., promptly?)

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7.

Contractor was able to follow specifications, regulations, and requirements (building codes, customer specific policy, etc.)

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8.

Overall customer satisfaction

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Comments or additional information:

FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED

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