Attachment 5 - Past Performance Rating Form.xlsx

XLSX spreadsheet 17 KB Posted

Attached to
Trained Canines and Handler Certification for the Government of Mexico
Solicitation number
19AQMR23R0005
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Attachment 2 - Pricing Spreadsheet Amdmt 001.xlsx XLSX spreadsheet
19AQMR23R0005-0001.pdf PDF
Attachment 6 - Q and A Consolidated Government Responses.xlsx XLSX spreadsheet
Attachment 3 - Section L Amdmt 001.docx DOCX document
Attachment 4-Section M Amdmt 001.docx DOCX document
Attachment 4-Section M.docx DOCX document
Attachment 2 - Pricing Spreadsheet.xlsx XLSX spreadsheet
Attachment 1 - Canines and Training SOW.docx DOCX document
Attachment 6 - Q and A Template.xlsx XLSX spreadsheet
19AQMR23R0005.pdf PDF
Attachment 3 - Section L.docx DOCX document
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Customer Satisfaction Survey

PAST PERFORMANCE CUSTOMER SATISFACTION SURVEY
Introduction: The United States Department of State (DOS) is currently conducting a competitive procurement for trained scent detection canines and associated handler training, for which the prospective offeror XXXX has been requested to identify Government agencies or commercial vendors with whom it is currently or has been recently under contract, to serve as potential references on its past performance record. You are being asked to complete this survey. You may also be contacted by a DOS procurement official to arrange a telephone interview, using the survey as the focal point of the interview. To ensure frank and open evaluations and expressions of opinions by evaluators, all parties are advised that the identity of respondents completing the survey will be held in confidence and will not be released or disclosed to the contractor or outside the Government.
Instructions: Please complete all areas of this form indicated in light yellow.
PART I - CONTRACT INFORMATION
a. Contractor:
b. Customer Name (Federal Agency or Other):
c. Technical Point of Contact Information
i. Name:
ii. Telephone Number:
iii. E-mail Address:
iv. Position Title:
d. Contract Number:
e. Type of Contract(Select responses from drop down menu)
i. Competitive or Non-Competitive:
ii. Contract Type:
f. Contract Period of Performance:
g. Current (or Completed) Contract Value: $
h. Brief Description of the Contract Requirement:
PART II - GOVERNMENT PAST PERFORMANCE/CUSTOMER SATISFACTION EVALUATION
EVALUATION CRITERIA
EXCELLENT: Indicates the Contractor's performance within the area of evaluation clearly and consistently exceeds contractual requirements.
SATISFACTORY: Indicates the Contractor's performance within the area of evaluation met the contractual requirements. If problems were identified, they were only minor in nature and solutions were provided.
MARGINAL: Indicates the area of evaluation contains or contained a problem for which there is doubt whether the identified solution is adequate but the problem appears to be within the contractor's ability to solve.
UNACCEPTABLE: Indicates the Contractor's performance within the area of evaluation experienced serious problems. The Contractor is/was in danger of being unable to satisfy contractual requirements and timely recovery is not likely or did not occur.
NOT APPLICABLE: Performance did not include such efforts or performance was not observed.
EVALUATION AREA 1: TECHNICAL SERVICES
(Select the rating that applies from drop down menu)
Overall ability to provide all necessary resources including personnel, management, supplies, services, materials, equipment, facilities, and transportation necessary to provdie a wide range of forensics and non-intrusive inspection equipment and support.
Overall ability to integrate and manage team partners and stake holders (domestic and overseas) to ensure successful mission performance
Overall ability to adapt to local conditions where work is to be performed
Overall ability to coordinate and integrate work to prevent unnecessary duplication of services and minimize disruptions to contract timelines
EVALUATION AREA 2: QUALITY OF SERVICES
(Select the rating that applies from drop down menu)
Overall ability to proactively and aggressively perform contract requirements:
Effectiveness and reliability of contractor's key personnel:
EVALUATION AREA 3: TIMELINESS OF PERFORMANCE
(Select the rating that applies from drop down menu)
Overall performance in planning, scheduling, and monitoring:
Completion of major milestones on schedule:
Timely completion of efforts within period of performance:
EVALUATION AREA 4: PRICE/COST CONTROL
(Select the rating that applies from drop down menu)
Quality, completeness, and accuracy of price/cost proposals/invoices:
Accuracy and timeliness of cost reports:
Ability to perform within negotiated costs/prices:
Ability to provide innovative solutions that resulted in cost savings:
EVALUATION AREA 5: BUSINESS RELATIONS
(Select the rating that applies from drop down menu)
Ability to effectively manage contract:
Ability to work in collaboration with other contractors towards a common goal:
Ability to choose and manage quality subcontractors:
EVALUATION AREA 6: CUSTOMER SATISFACTION
(Select the rating that applies from drop down menu)
Maintains a single effective point of contact to manage and resolve problems:
Effectiveness in interfacing with personnel in your organization:
Overall ability to resolve performance issues:
EVALUATION AREA 7: OVERALL CONTRACT PERFORMANCE
(Select the rating that applies from drop down menu)
Based on this contractor's overall performance, would you award this contractor another contract?
COMMENTS (Please include any additional comments concerning the past performance of the contractor):

Thank you for completing this survey. Please provide your responses to the Contracting Officer, Mary DiAngelo, at diangelome@state.gov

File details come from the government source that posted it. Updated .