Attachment 5 Past Performance Questionnaire 20250606.pdf

Attachment 5: Past Performance Questionnaire Laundry / Dry-Cleaning Services

3 June 2025 Controlled Unclassified Information Page 1 of 8

The 94th Contracting Flight, 94th Airlift Wing Dobbins Air Reserve Base (ARB), Georgia of the Air Force Reserve Command (AFRC) is in the process of competitively selecting a source for Laundry and Dry- Cleaning Services contract (hereinafter referred to as the “proposed effort”). The proposed effort requires the Contractor to provide all personnel, equipment, materials, facilities, transportation, supervision and other items and services necessary to perform laundry and dry-cleaning services. Multiple site pick-ups are required on Dobbins ARB, GA. One of the considerations in proposal evaluation is the verification of the Offerors’ past performance on contracts or other work efforts which reflect the offeror's ability to perform on the proposed effort. We depend on information received from organizations such as yours, which have had first-hand experience with the offeror, for the evaluation of the offeror's performance on those contracts or work efforts.

Our areas of interest regarding the offeror are summarized in the enclosed questionnaire. To assist you in preparing your response and expediting your reply, the questionnaire may be filled out electronically and e-mailed to patrina.sheffield@us.af.mil and terri.wade@us.af.mil on or before proposal due date, 7 July 2025. Your completed questionnaire will become a part of the official Source Selection records.

Your assistance is greatly appreciated, and your prompt response will be one of the keys to the successful and timely completion of this Source Selection.

Section 1: Contract Identification

A. Contractor (Company/Division):

B. Contractor Cage Code:

C. Contract Number:

D. Program Title:

E. Brief Program Description:

F. Period of Performance:

G. Contract Dollar Value:

H. Description of work performed:

I. Was this a competitively awarded contract? Yes No

J. Contractor’s Role: Prime Contractor Subcontractor Key Personnel

Section 2: Customer or Agency Identification

A. Customer or agency name:

B. Customer or agency description (if applicable):

mailto:patrina.sheffield@us.af.mil mailto:terri.wade@us.af.mil

Attachment 5: Past Performance Questionnaire

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C. Geographic description of services under this contract (i.e., local, nationwide, worldwide, other Commands):

Section 3: Respondent Identification

A. Respondent’s name:

B. Respondent’s title:

C. Respondent’s phone number / fax number / e-mail address:

D. Respondent’s position (e.g., Program Manager, PCO/ACO, etc.):

E. Other suggested points of contact:

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Section 4: Performance Information

In the tables below, indicate your rating for the contractor’s performance by placing an “X” in the appropriate block to the right of each question. Provide supporting information for each response in the space provided. The performance rating scale is defined as follows:

CODE PERFORMANCE RATING

E

EXCEPTIONAL – Performance meets contractual requirements and exceeds many requirements to the Government’s benefit. The contractual performance being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective

S SATISFACTORY – Performance meets contractual requirements. The contractual performance being assessed contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

U

UNSATISFACTORY – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance being assessed contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

N/A NOT APPLICABLE – Unable to provide a rating. Contract did not include performance for this aspect, performance was not observed, or information was not available. Do not know.

Technical Performance

Item # Question E S U N/A

T1.

How well did the contractor comply with the International Fabricare Institute, American Institute of Laundering, and Standard Commercial Practices?

T2.

How well does the contractor’s stain removal treatment process meet contractual requirements?

T3. Rate contractor’s ability to deliver the correct quantities.

T4.

How well did the contractor handle and remove contaminated laundry from the pickup location?

T5. How well did the contractor comply with pickup and delivery schedules.

T6.

How well did the contractor meet the sanitation and packaging requirements.

If the Contractor did not perform sanitation and packaging requirements (or equivalent), rate as N/A.

T7.

How well did the contractor comply with washroom testing? If the Contractor did not perform washroom testing, rate as N/A.

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T8. How effectively did the contractor perform flatwork Ironing?

T9.

How effectively did contractor pack and bundle items in accordance with method of finish codes?

T10.

Did the Contractor have to replace any damaged Laundry or Dry-Cleaning items?

Yes No

T10a. If so, how effectively did Ktr replace damaged Laundry or Dry-Cleaning items that were based on the following:

T10b. Improper use of chemicals

T10c. Delayed Treatment of damp / moist linen

T10d. Neglect in treatment of stains

T11. Did Contractor have to reperform Laundry or Dry-Cleaning services Yes No

T11a. If so, how effectively did Ktr reperform Laundry or Dry-Cleaning services?

T12.

How many items were cleaned per week.

0 – 500 501 – 1,000 1,001 – 1,500 1,501 – 2,000

2,001 – 2,500 over 2,500

T12a.

How effectively did contractor pickup cleaned items weekly?

T12b.

How effectively did contractor deliver cleaned items weekly?

T13.

How many buildings is the contractor required to pickup/deliver Laundry and Dry-Cleaning.

0 – 5 6 – 10 11 – 15 over 15

T13a.

How effectively did contractor pick up Laundry and Dry-Cleaning from all buildings?

T13b.

How effectively did contractor deliver Laundry and Dry-Cleaning to all buildings.

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Technical Support Information:

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Program Management

Item # Question E S U N/A

P1. How effective was overall contract management?

P2

How reasonable and cooperative was the contractor when dealing with program staff (including the ability to successfully resolve disagreements / disputes)?

P3.

How timely and effectively did the contractor resolve contract problems without extensive customer guidance?

P4.

How well did the contractor understand/comply with customer objectives and technical requirements?

P5.

How willing was the contractor to improve and correct noncompliance issues or concerns?

Program Management Supporting Information below to complete and include in response packet.

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Transition

Item # Question E S U N/A

TR1.

How well did the contractor implement an orderly transition from the incumbent contractor (resources and personnel)?

TR2

How effective was the contractor in maintaining continuity of mission support while transitioning resources and personnel to support other efforts?

Transition Supporting Information.

Employee Retention

Item # Question E S U N/A

E1.

How effectively was the contractor able to hire/employ key personnel, qualified, certified and/or licensed workforce to this effort?

E2.

How well did the contractor attract and retain qualified and fully trained personnel within their organization to ensure contract compliance?

Employee Retention Supporting Information.

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Cost Performance

Item # Question E S U N/A

CP1.

How well did the contractor control costs and deliver at the agreed-to price.

Describe the reasons for changes to contract value (e.g., scope changes, Government-imposed schedule changes, etc.)?

CP2.

How successfully did the contractor alert the Government of unforeseen costs before they occurred?

Cost Performance Supporting Information.

SECTION 5: GENERAL COMMENT

Given what I know today about the contractor’s ability to execute what they promised in their proposal, I award to today given if I had a choice.

REMARKS:

Please provide any additional comments concerning this contractor’s performance, as desired.

Respondent’s Signature Date

Thank you for your prompt response and assistance!

Please return this completed questionnaire to:

Terri Wade, terri.wade@us.af.mil Patrina Sheffield, patrina.sheffield@us.af.mil mailto:terri.wade@us.af.mil