Attachment 5 - Past Performance Customer Assessment Form.docx
DOCX document 21 KB Posted
- Attached to
- Touch Labor Weight Handler support
- Solicitation number
- N3904024R0157
About this file
This document is a Past Performance Customer Assessment Form related to a federal contract opportunity for Touch Labor Weight Handler support services with the Department of the Navy's Naval Sea Systems Command. The contract requires providing 10 experienced Marine Weight Handler personnel, 2 supervisors, and program management to support non-nuclear production labor modernization and repair work on nuclear-powered submarines at the Portsmouth Naval Shipyard in Kittery, Maine. The period of performance is from September 30, 2024 to August 29, 2025, with a total of 9,000 straight time hours and 900 overtime hours for each shift of Weight Handlers and Supervisors. The form collects customer feedback on the offeror's quality, timeliness, responsiveness, strengths, weaknesses, and likelihood of award. It also requests information on any other similar contracted efforts by the offeror.
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Text version
Attachment #5 N3904024R0157, Touch Labor
| PAST PERFORMANCE CUSTOMER ASSESSMENT FORM |
| Form ___ of ___ |
Contract Information (May Be Completed by Offeror)
Name of Offeror
Contract/Order Number & Project Title
Contract Type
Date of Award
Period of Performance
Total Award Value
Customer Assessment (Must Be Completed by Customer)
| 1 |
| Quality. |
(i) Describe Satisfaction with the Offeror
(ii) Describe instances of rework and/or deficiency reports (Instances where vendor did not meet technical, personnel or management requirements)
(iii) Describe the overall quality and proficiency of the workforce provided by the contractor.
| 2 |
| Timeliness. |
(i) Describe offerors demonstrated ability to comply with: delivery and/or performance schedules. What were the causes of any delay?
(ii) Describe timeliness of submission of requested information, reports, and invoicing
| 3 |
| Responsiveness |
(i) Describe Offeror’s demonstrated ability to respond to your concerns.
(ii) Describe Offeror’s efforts to isolate and resolve problems and take systemic improvement action.
| 4 |
| Identify the contractor’s overall strengths and weaknesses. |
| 5 |
| Given the choice, would you award to this contractor again? |
| 6 |
| Are you aware of any other contracted efforts performed by this contractor similar in nature to this contract? Please identify contract/program and point of contact. |
| 7 |
| Is there anyone else we should send this questionnaire to? Please identify by name, organization, and phone number. |
Customer Printed Name
Title & Organization
Telephone Number & Email
Signature & Date
Note, the completed form must be submitted to the Contracting Office directly by the Customer.
File details come from the government source that posted it. Updated .