Attachment 5 Customer Satisfaction Survey.docx
DOCX document 35 KB Posted
- Attached to
- Janitorial Services in Ogden, UT Federal contract opportunity
- Solicitation number
- 697DCK-24-R-00017
About this file
This document contains a customer satisfaction survey for a janitorial services contract opportunity with the Federal Aviation Administration. The survey is for solicitation number 697DCK-24-R-00017 for janitorial services in Ogden, Utah. It requests ratings on a scale of 1 to 5 for timely completion of services, response to needs and complaints, problem solving and operations management, and overall service performance. The completed survey must be submitted directly to the FAA contracting specialist and officer by the specified due date.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| 697DCK-24-R-00017 amendment 0002.pdf | ||
| 697DCK-24-R-00017 amendment 0001.pdf | ||
| Attachment 11 Vendor Questions and Answers.docx | DOCX document | |
| Attachment 7 WD 2015-5483 Rev22 12-26-23.pdf | ||
| Attachment 9 FOS OGD ATCT OPSupdated 01-24.docx | DOCX document | |
| Attachment 8 FOS OGD ATCT - ADMIN updated 01-24.docx | DOCX document | |
| Attachment 10 SOW ODG ATCT COMBINED JANITORIAL 1-9-24.docx | DOCX document | |
| Attachment 4 WD 2015-5483 Rev21 07-17-23.pdf | ||
| Attachment 3 FOS OGD ATCT - OPS AREA.pdf | ||
| Attachment 6 Contractor Staffing Access Questionnaire.docx | DOCX document | |
| Attachment 2 FOS OGD ATCT -ADMIN AREA.pdf | ||
| Attachment 1 SOW ODG ATCT.pdf | ||
| 697DCK-24-R-00017.pdf |
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Text version
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00017
1. Name of Company Submitting Proposal
2. Name of Company Providing Survey
3. Past Performance Contract# referenced for this Survey:
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract
Name of the Persons (Customer) Submitting this Survey
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer Date Customer Satisfaction Survey Solicitation # 697DCK-24-R-00017
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address:Darnell.A-CTR.Shelton@faa.gov and christopher.bartels@faa.gov The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
3. How would you rate the problem-solving capabilities and follow-up of this contractor’s Operations Management?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Darnell.A-CTR.Shelton@faa.gov and christopher.bartels@faa.gov The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
File details come from the government source that posted it. Updated .