Attachment 5- Customer Satisfaction Survey - 697DCK-24-R-00080.pdf
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- Solicitation number
- 697DCK-24-R-00080
About this file
This document contains a customer satisfaction survey for janitorial services at the San Francisco Air Traffic Control Tower. The Federal Aviation Administration is soliciting proposals for contract 697DCK-24-R-00080 to provide janitorial services at the SFO ATCT. The survey asks customers to rate the contractor's overall service performance, response time to needs or complaints, problem solving and follow up from operations management, and performance of on-site employees on a scale of excellent to unacceptable. Customers are to complete the survey and email it directly to anna.f.glover@faa.gov by a specified date for inclusion in the evaluation of proposals. The related federal contract opportunity is for janitorial services at the SFO ATCT under solicitation number 697DCK-24-R-00080 from the Department of Transportation Federal Aviation Administration Southwestern Region.
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Text version
Customer Satisfaction Survey
697DCK-24-R-00080
Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
anna.f.glover@faa.gov
File details come from the government source that posted it. Updated .