Attachment 1- SFO ATCT Janitorial Services SOW_Sep23.pdf

SEPTEMBER 2023

STATEMENT OF WORK

Janitorial Services at the San Francisco International Airport Air Traffic Control Tower (SFO ATCT)

LOCATION: San Francisco ATCT, San Francisco International Airport, 250 Upper Domestic Loop, San Francisco, California, 94128

Period of Performance: The period of performance shall be for one (1) Base Year & four 12-month Option Years. The Period of Performance reads as follows:

Base Year: 03/01/2024 – 02/28/2025 Option Year 1: 03/01/2025 – 02/28/2026 Option Year 2: 03/01/2026 – 02/28/2027 Option Year 3: 03/01/2027 – 02/29/2028 Option Year 4: 03/01/2028 – 02/28/2029

Janitorial Service to be performed: Facility to be cleaned encompasses approximately 44,000 square feet of floor space on spread over 12 floors. The space consists of stairways, Administrative offices, operational areas, equipment rooms, storage rooms, restrooms, closets, entryway, workshop areas, and a tower cab.

Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this SOW. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The contractor may utilize the frequency chart to assist in the development of his quality control program. A draft Quality Control Plan will be provided with the offer and once selected for award, the contractor will provide the final plan within 30 days after award. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

The Government has the right to inspect services at any time. Any random inspection shall take into consideration the normally scheduled times and frequencies required for service performance. The Contractor is entitled to a joint monthly inspection each month. The contractor shall coordinate with the COR when a joint inspection is needed. The COR also may initiate a joint inspection, which will be coordinated with the Contractor Quality Control Representative or his designee.

Interference with Government Business: The Contractor shall schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor shall be responsible to make every effort to minimize the impact of the interference, inconvenience, customer discomfort, etc.

Protection of Government Property: During execution of the work, the Contractor shall take special care to protect Government property including furniture, walls, baseboards, and other surfaces from materials not intended. Accidental splashes shall be removed immediately. The Contractor shall return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement, if necessary.

Safety and Fire Prevention: The Contractor shall be responsible for instructing their employees in appropriate safety measures. Housekeeping employees must not place mops, brooms, machines and other equipment in traffic lanes or other locations in such a manner as to create safety hazards.

Appropriate, neat appearing, well-kept signs shall be provided by the Contractor to indicate, “Danger Hazardous Floors, Walk Left or Walk Right”, as applicable, and approved by the COR prior to use. Such signs shall be displayed at all times in all areas where cleaning operations are in progress that necessitate use of any equipment or supplies such as buckets, wires, ladders, water, wax, etc., which may impose a traffic obstruction or personnel hazard. Contractor's employees will be required to interrupt their work to allow passage of personnel, equipment, or carts. When cleaning of a public traffic area (i.e., lobbies or corridors) results in a temporary hazard of wet/slippery floors, housekeeping personnel will use parallel wet mopping or cleaning procedures.

Recognized Holidays: The contractor will be required to perform regular janitorial services on these Holidays unless specified:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Independence Day Christmas Day Independence Day

GOVERNMENT FURNISHED ITEMS AND SERVICES

Facilities: The Government will furnish or make available to the Contractor the facilities described in herein. The Contractor will be responsible and accountable for such facilities accepted for use and shall take adequate precautions to prevent fire hazards, odors, and vermin. Custodial services for Government furnished facilities will be provided by the Contractor. The Contractor will obtain written approval from the Contracting Officer prior to making any modifications or alterations to the facilities.

Any such modifications or alterations approved by the Government will be made at the expense of the Contractor. At the completion of the contract, all facilities will be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor will be held responsible for the cost of any repairs caused by negligence or abuse on his/her part, or on the part of his/her employees.

Utilities: The Government will furnish utility services at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract:

electricity, steam, natural gas, fresh water, sewage service, and refuse collection (from existing collection points). Information concerning the location of existing outlets may be obtained from the Contracting Officer Representative. The Contractor will provide and maintain, at his/her expense, the necessary service lines from existing Government outlets to the site of work.

The Contractor will be responsible for instructing employees in utilities conservation practices. The Contractor will be responsible for conserving utilities, which shall include, but not necessarily be limited to:

- Lights shall be used only in areas where and at the time when work is actually being performed unless otherwise directed by the COR.

- Mechanical equipment controls for heating, ventilation and air conditioning systems will not be adjusted by contract employees.

- Water faucets or valves will be turned off after the required usage has been accomplished. To conserve water, only the minimum quantity of water needed for the required usage will be expended.

Janitorial Closets: Janitorial closets may be assigned, if available, to the contractor by the Contracting Officer’s Representative for the storage of bulk supplies inside the building. No other supplies or equipment may be stored on site. The Government will not be responsible for loss and/or damage to contractor’s stored supplies, materials, equipment, or other personal belongings caused by fire, theft, accident, or otherwise. Failure to keep these facilities in a clean and orderly condition may result in the withdrawal of the use of such facilities.

Contractor Furnished Items and Responsibilities: The Contractor must furnish all materials, equipment, facilities, and services required to perform work under this contract.

a. The Contractor must furnish all supplies, including bathroom supplies, waste bin liners, toilet tissue, hand soap, hand sanitizer, paper towels, dishwashing powder or liquid, deodorizers, disinfectants, dish soap, dinner napkins, hand towels, and hand soap for the break room, in sufficient quantities necessary to meet the requirements of this contract and walk-off mats. The Contractor is responsible for placing these items in their normal place of use. NOTE: ALL toilet tissue supplied under this contract must be no less than 2-ply. There will be a sufficient stock of supplies such as toilet tissue and paper towels to ensure the facilities does not run out, especially over a weekend or Holiday.

b. The Contractor must furnish all tools, equipment, and janitorial supplies, including cleaning compounds, soap, non-slip buffers, power industrial vacuum cleaners, buckets, polishing compounds, flashlight, disinfectants, shampoos, steel wool, mop buckets with ringer and casters, degreasers, wiping rags, lint free glass cleaning rags, glass cleaning products, rubber gloves, detergents, sponges, squeegees, of acceptable commercial grade and quality, and in sufficient quantities necessary to meet the requirements of this contract. Contractor provided tools (i.e. vacuum cleaner, buffing machines etc.) must be commercial grade and must not generate excessive noise that disrupts the work in progress. Vacuum bags must be replaced on a weekly basis or sooner if needed. The Contractor must use cleaning agents of synthetic detergent that are odor counteracting and have germicide properties.

c. All power equipment and attachments, including power cable and extension cords, must be free from any defects. The Contractor must use only the FAA furnished power outlets designated by the COR or CO.

d. No contractor furnished or owned commodity must be kept on FAA owned or leased space or property without approval in writing by the COR or CO. The Contractor must keep pilferable items under lock and key at all times and must provide the COR with a key in the event of an emergency.

e. The Contractor will provide the COR and Facility a binder with the complete list of Material

Safety Data Sheets (MSDS) for ALL CHEMICALS being utilized to sanitize and clean the facility.

The Contractor will also ensure that this list is updated whenever there are Chemical / Product changes.

Defrost and Clean Interior Refrigerator: Defrost and clean with a mild disinfectant and deodorize the interior of the refrigerator semiannually.

Hours Service is to be performed: All services must be conducted Monday through Sunday, 7 days a week, including Holidays beginning at 5:00PM with the Tower Cab cleaning timeframe from 1:00am to 5:00am. Contractor personnel need to be aware of times when Air Traffic is particularly heavy and therefore, adjustment of hours may be required to perform the necessary work.

CLEANING SERVICES: Performance requirements for cleaning consist of the following each time an area is serviced.

a. Furniture or other equipment (including waste bins) moved while performing cleaning services must be returned to their original position.

b. Sweeping/Dust Mopping. Concrete/quarry tile, terrazzo, metal, wood, and resilient flooring must be swept or dust mopped to remove all loose dirt, dust, and debris.

c. Vacuuming Carpets and Rugs. Carpeted areas, rugs, and mats must be vacuumed free of all loose soil and debris.

d. Emptying Waste Bins. All waste bins must be emptied and plastic liners replaced. Any plastic liner with food wastes or that is soiled/leaking must be replaced with a new plastic liner. Waste bins must be washed inside and outside utilizing a disinfectant as needed to remain free of odors. After washing, bins must be wiped dry and new plastic liners installed. Based on FAA policy JO 1050.17B Chapter 8, section 3b, ATO facilities must participate in waste minimization and recycling efforts to the fullest extent possible. The Contractor must keep the recyclables separate and dispose of materials properly – daily. Boxes, cans, bottles, and other items placed adjacent to waste bins and marked "TRASH" must also be removed and disposed of. All waste collected, including cigarette butt from receptacles inside and t outside the building, must be disposed of in the nearest outside trash collection point. Waste that falls on the floor and outside grounds during the waste removal must be picked up and disposed of by the Contractor.

e. All ashtrays and ash receptacles must be emptied and cleaned free of tobacco residue.

f. Dusting/Cleaning. All furniture, partitions, radiators, equipment, hand railings in stairways, grills, horizontal ledges, and sills must be dusted. Walls, doors, and partitions must be wiped clean (including glass in partitions and doors) to a height of 7’0" above the floor level. Electronic equipment must be dusted with an industry standard approved dusting tool. If present, chalk and marker trays, and erasers must be cleaned. The contractor must verify with the COR that the chalkboards and dry erase boards can be cleaned before cleaning. All dry erase boards must be cleaned with a cleaning solution designed for dry erase boards. Corridor, lobby, and entrance walls and doors must be cleaned. Miscellaneous hardware and bright metalwork must be wiped clean. Drinking fountains/dispensers must be cleaned and disinfected. All surfaces of drinking fountains/dispensers must be free of stains, smudges, and scale.

g. Cleaning Walk-off Mats. Each time floors are swept, dust mopped, or vacuumed, walk-off mats in that area must also be cleaned. Soil and moisture underneath mats must be removed and the floor must be cleaned as appropriate along with the rest of the floor. The mats must be returned to their original locations afterwards. The Contractor must report, in writing to the Contracting Officer (CO) or Contracting Officers Representative (COR), all walk- off mats worn out to the point of being ineffective.

h. Damp Mopping. Prior to damp mopping, floors must be swept and/or dust mopped. Floors must be damp mopped with an industry standards cleaning solution to remove dirt, streaks, smears, and stains.

i. Spray Cleaning and Buffing. Prior to spray cleaning and buffing, floors must be damp mopped as specified above. Floors must be spray cleaned and buffed to remove traffic marks, heavy soil, etc. The material used for spray cleaning and buffing must contain a blend of detergents and polymers to emulsify surface soil and repair traffic areas. If loose residue is produced by buffing, it must be removed in a manner that must leave the floor clean without destroying the high gloss produced by buffing. When completed, a spray cleaned and buffed floor must have a uniform, high-gloss finish, free of scuff and heel marks. The floor finish must be uniform from wall to wall, including corners.

j. Waxing and Buffing. In the event that spray cleaning and buffing is not sufficient to maintain a uniform high-gloss finish, floors must be completely waxed and buffed. The Contractor must use a liquid wax system containing not less than 18% solids. The floors must be damp mopped as specified above immediately prior to application of wax. Floors must be buffed, if required, to a uniform gloss finish free from dirt, traffic marks, and stains.

k. Stripping and Waxing Floors. Resilient flooring must be swept/dust mopped and stripped to remove all built-up wax and imbedded dirt prior to waxing. After application of wax, areas must be buffed (if required) sufficiently for maximum gloss and uniform sheen from wall to wall, including corners. The waxed floor must present a clean appearance free from scuffmarks or dirt smears. Furniture or other equipment moved during floor stripping and waxing must be returned to their original positions.

l. Shampooing Carpets and Rugs. Prior to shampooing, carpets and rugs must be vacuumed free of all loose soil and debris. Carpets and rugs must be shampooed free of streaks, stains, and spots, and must have a bright uniform color. Shampooing must be done by the water extraction method. After drying, furniture or other equipment moved for the shampooing must be returned to their original positions.

m. Restrooms. Restroom fixtures, including water closets, urinals, lavatories, and sinks must be washed inside and outside utilizing a disinfectant, and must be free of stains and odors.

Pumice sticks and toilet bowl cleaner must be used to remove stains from urinals and water closets. Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including water closets, urinals, walls, floors, and partitions) must not be used to clean lavatories or sinks. Floors must be swept and/or dust mopped free of dirt and mopped with a disinfectant. Wainscoting, partitions, walls, and doors must be cleaned free of dirt, stains, and graffiti. Mirrors must be cleaned and polished. All metal fixtures and hardware must be cleaned. Waste bins must be emptied, disinfected, and plastic liners replaced. If present, shower stall rooms and locker/dressing rooms must be considered part of the restrooms, and cleaned accordingly. Restroom supply dispensers (paper towels, toilet tissue, soap, and hand sanitizer) must be replenished. The Contractor must stock restrooms with sufficient supplies to ensure that the supplies must last until the next scheduled service. If dispensers become empty before the next scheduled servicing, the Contractor must replenish them at no additional cost to the Government.

SPECIAL PRECAUTIONS: Some areas must be occupied by FAA employees performing official duties during the time contract work is being conducted. Therefore, the contractor must give special attention while conducting work in these areas. These areas contain critical and specialized power for the operation of equipment used by the FAA. At no time may the Contractor’s power-driven equipment be plugged into any electrical outlet used by FAA equipment or racks. Care must be exercised to prevent vacuum cleaners, buffers, mops, etc., from striking FAA electronics equipment and racks. The COR or Facility Point of Contact (POC) must assist the Contractor in working out the best and safest methods for the proper cleaning of these areas.

SERVICES TO BE PERFORMED ON A DAILY BASIS:

The following services will be required to be rendered on a daily basis, 7 days a week.

a. Wipe down all water fountains, water dispensers, cooler fixtures, and drain pans.

b. Empty all waste bins.

c. Vacuum all carpeting and sweep all non-carpeted floor space including hallways. Note: Due to the critical nature of Air Traffic Communications, all vacuuming in the Tower Cab must commence after coordination with the COR or Facility POC who coordinates with the Air Traffic Shift Supervisor.

d. Clean all restrooms.

e. Clean all break rooms. Clean and wipe off all surfaces, including the top of snack machines, TV, tables, and counter tops with odorless disinfectant cleaning solutions. Clean and disinfect microwave ovens. Wipe chairs and/or brush off upholstered chairs. Replenish all paper towel dispensers with properly fitting towels.

f. Disinfect entryway door handles and push bar inside and outside, elevator buttons and all handrails.

g. Based on FAA policy JO 1050.17B Chapter 8, section 3b, ATO facilities must participate in waste minimization and recycling efforts to the fullest extent possible. The Contractor must keep the recyclables separate and dispose of materials properly-daily. Remove all trash, garbage, packing, crating, and other extraneous material from the premises and disposed of it in accordance with city, county, and state regulations. The contractor must maintain all refuse areas in a clean, orderly condition, free of flies and vermin. This includes emptying recycle bins.

SERVICES TO BE PERFORMED ON A WEEKLY BASIS:

The following services must not exceed 7 days between each service.

a. Damp mop all non-carpeted floors including hallways and equipment room.

b. Sweep all stairways and landings and clean all ledges in tower stairwell.

c. Remove splash marks from walls around all water fountains/dispensers, coolers and sinks.

d. Dust all horizontal counters, equipment on counters, blinds, windowsills, and ledges.

e. Clean entrance and exit corridors. Wash inside and outside of entrance and exit corridor glass door until free of film, streaks, and stains. Wipe up all spills and drips.

f. Clean and disinfect elevator walls.

g. Restrooms. Clean and flush floor drains with disinfectant.

SERVICES TO BE PERFORMED ON A MONTHLY BASIS:

The following services must not exceed 30 days between each service.

a. Clean all refrigerators externally. There are two refrigerators on the 3rd floor: one in the AT kitchen and one in the kitchenette.

b. Clean stairwells (including handrails and landings) between ground and junction floors.

c. Clean all air conditioning and heating vents.

d. Dust cab window shades to prevent scratching or damage to the shade finish.

e. Breakrooms. Clean stove and inside of oven in the AT kitchen on the 3rd floor.

f. Spot clean all carpeting.

g. Clean all Anti-Static Carpet (Rooms: 1002, 1201, and 1103) and Anti-Static Tile (Rooms:

207,209,210, 211, and 311)

SERVICES TO BE PERFORMED ON A QUARTERLY BASIS:

The follow services are to be rendered once per three-month period not to exceed 90 days between services. These services must be coordinated with the COR or Facility POC prior to work beginning.

a. Wax and buff all tile floors (except anti-static or slate floors).

b. Clean all glass and frames inside and out. All glass surfaces must be cleaned and left free of streaks and stains and must be wiped dry. All paint, putty, film, and foreign matter found on glass surfaces must be removed.

c. Wash, clean, and squeegee all accessible facility window glass areas, inside and outside. This work is to be done during daylight hours only. Do not use abrasive or cleaners that may mar or spot the glass. All glass surfaces must be cleaned and left free of streaks and stains and must be wiped dry. All paint, putty, film, and foreign matter found on glass surfaces must be removed.

This must be coordinated in advance with the COR or Facility POC.

SERVICES TO BE PERFORMED ON A SEMI-ANNUAL BASIS:

The following services must be rendered once per six-month period, not to exceed 180 days between services. These services must be coordinated with the COR or Facility POC prior to work beginning.

a. Strip and wax all tile floors in the building.

b. Clean and shampoo all carpet.

c. Clean and shampoo all cloth furniture.

d. Clean all light covers in towers and base buildings.

e. Clean all blinds and rehang.

SPECIAL INSTRUCTIONS:

a. The Contractor is required to provide the COR or Facility POC with a monthly work schedule. The schedule must include work hours, employees involved, and any special services to be performed during the monthly cycle, i.e. buffing floors, etc. The schedule must be submitted to the COR every fourth Tuesday of the preceding month for it to be effective. The Contractor shall provide the COR with a signed and dated checklist documenting the completion of the various services. Any changes to the schedule require prior approval by the COR or Facility POC. Tasks must not be scheduled using the fiscal year as a basis (October through September). Tasks must not be scheduled during the last week of the month, last month of the quarter, or the last month of the semi-annual period.

b. The Contractor must arrange for satisfactory supervision of the contract work. The contractor or his/her supervisors must be available at all times. The name of the supervisor must be submitted in writing through the COR or Facility POC to the CO. Where weekly services are required, such supervisor must meet with the COR or Facility POC once per week to inspect contract performance. Where services are performed no more than biweekly (every other week) or monthly, such meeting must be conducted once each month.

c. The CO, COR and/or Facility POC, and the Contractor must meet and review the total workload and working methods proposed by the Contractor. The Contractor must submit within 20 days of the contract start date an annual schedule of all periodic work by dates and areas. The Contractor is required to submit a work report of the periodic jobs performed for comparison with the schedule requirements.

d. Employee Training – The Contractor will be responsible for training his/her employees on the following subjects:

- Proper use and handling specified and approved detergents, supplies, and equipment.

- Care and maintenance of Contractor and Government furnished property.

- Familiarization with fire prevention and safety procedures. This will include fall protection if applicable for cleaning in high areas and proper use of ladders.

- Familiarization with applicable FAA policies/regulations and their effect on housekeeping services.

Documentation of this training will be made available to the Contracting Officer, COR, and/or Facility POC upon request.

e. The Contractor must ensure each employee completes the appropriate security forms required by FAA, Western Personnel Security Division, in order to conduct local background checks and appropriate national agency checks. If the background security checks reveal the employee does not meet FAA’s suitability standards, he/she must not be allowed to work at the FAA facility.

Security must notify the CO prior to notifying the Contractor to remove the employee from the facility. The Contractor must submit to the COR and/or Facility POC a list of all employees by name who are to work at this facility not later than ten (10) days after receipt of contract award.

The Contractor must likewise notify the COR and/or Facility POC in writing of any deletions or additions of employees performing under this contract immediately. The Contractor and his/her employees must be subject to all rules and regulations relative to entering and leaving the buildings and grounds for security purposes.

f. Badges - All employees shall wear their FAA supplied security badges above the waist, on the front of the body, and on their outermost clothing at all times while on the premises. Upon termination of employment, security badges must be turned in to the COR or Facility POC.

g. The contractor is responsible for all government-furnished keys and access cards. The contractor must bear the cost of replacement keys and re-coring and all applicable locks if the keys and/or access cards become lost or destroyed.