Attachment 4 - TE-02 CLS 411 - Facility Maintenance - Vertical.pdf

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Elevator Maintenance and Repair Services at Natick Soldier Systems Center
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W911QY25QAP05
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This document is a technical exhibit detailing facility maintenance requirements for vertical facilities, broken down into three main service categories: Emergency Demand Maintenance Orders (DMO), Urgent/Routine DMO, and Preventive Maintenance Orders (PMO).

The document specifies maintenance requirements for buildings and utilities plant structures within the 5-foot line, excluding Family Housing. Emergency DMOs must be completed within 24 hours and comprise 35% of services, Urgent DMOs (7-day completion) and Routine DMOs (30-day completion) account for 35%, and Preventive Maintenance Orders make up 30%. Key components include maintenance of utilities, building systems, plumbing, HVAC, electrical systems, fire alarms, roofs, floors, structural components, elevators, and various other building infrastructure. Performance is measured quarterly, with capability levels ranging from Level 1 (100-95% performance) to Level 3 (75-50% performance). The work is governed by Army regulations including AR 420-1, AR 200-1, and AR 385-10, with oversight from the Public Works Director and reporting to the Garrison Director and Commander.

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