Attachment 4 - Method to Calculate Quarterly Incentive-Deduction.pdf

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Shuttle Services
Solicitation number
75N98023R00023
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This document outlines the quarterly incentive and deduction structure for a shuttle services contract with the Department of Health and Human Services National Institutes of Health. Performance will be evaluated across several measures including reliability of shuttle runs, shuttle technology and operations, accessibility for disabled employees and patients, contract management and customer complaints, and on-time submission of reports and responses to incidents. Incentive amounts ranging from $2,500 to $10,000 per measure will be awarded based on the number of complaints received in each category, with no complaints resulting in the highest incentive. An overall percentage score will be calculated as the average of the percentages achieved across each individual measure, determining the total quarterly incentive or deduction amount.

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Attachment 7 - Wage Determination 2015-4269 Rev 23 - 063023.txt TXT text file
Attachment 5 - OFFEROR REPS and CERTS - COMMERCIAL ITEMS FAR 52.212-3 11-23.pdf PDF
RFP No. 75N98023R00023 - Shuttle Services.pdf PDF
Attachment 6 - Past Performance Information.pdf PDF
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Attachment 4

Method to Calculate Quarterly Incentive/Deduction

Performance Measures for Shuttle Services

Reliability of Shuttle Runs ______________

9 or more complaints/deficiencies (0)

______ 7 – 8 complaints/deficiencies ($2,500)

4 – 6 complaints/deficiencies ($5,000)

1 – 3 complaints/deficiencies ($7,500)

No complaints/ deficiencies ($10,000)

Shuttle Technology and Shuttle Bus Operations _____________

9 or more complaints/deficiencies (0)

______ 7 – 8 complaints/deficiencies ($2,500)

4 – 6 complaints/deficiencies ($5,000)

1 – 3 complaints/deficiencies ($7,500)

Accessibility to Shuttle for Employee/Patients with Disabilities ____________

4 or more complaints/deficiencies (0)

1 – 3 complaints/deficiencies ($5,000)

Contract Management/Other Forms of Customer Complaints/Compliments _____________

7 or more complaints/deficiencies (0)

5 – 6 complaints/deficiencies ($2,000)

3 – 4 complaints/deficiencies ($6,000)

1 – 2 complaints/deficiencies ($8,000)

No complaints/deficiencies ($10,000)

Attachment 4

Submission of Reports, Complaints and Weather-Related Incident Responses ______________

______ 4 or more reports/responses late and/or non-responsiveness during weather related incidents (0)

______ 1 – 3 reports/responses late and/or non- responsiveness during weather related incidents ($5,000)

______ No late submittals of reports/response and/or non- responsiveness during weather related incidents ($10,000)

Shuttle Percentage (Average of Percentages for each Shuttle Performance Measure)

Reliability + Customer Service _______ + Accessibility________ Contract Management ______ + Responses ________ =

The Reliability of Shuttle Runs, Accessibility to Shuttle for Employee/Patients with Disabilities, Contract Management/Other Forms of Customer Complaints/Compliments and Submission of Reports/Complaints and Weather Related Incidents will be based on the total number of compliments minus the complaints received per category.

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