Attachment 4 MCM 4.0 PWS Appendix C - Sample MCM Directors Report .pdf

Appendix C Sample

Mortgagee Compliance Manager Report

Date

This is the data that we need in the monthly report. All charts and graphs have been removed as the contractor you may add additional items that reflect the work being performed.

Conveyances for FEBRUARY XXXX decreased by 10.22% when compared to JANUARY XXXX. XXXXXX was the highest, conveying 10.06% of the total for the month, followed by XXXXX with 5.48%, and then XXXXX with 5.17%.

CWCOT Claims for FEBRUARY XXXX increased by 18.20% when compared to JANUARY XXXX. XXXXXX was the highest, conveying 38.65% of the total for the month, followed by XXXXX with 6.67%, and then XXXXXX with 5.57%.

20000

40000

60000

80000

100000

120000

140000

FY 2011 FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019

Conveyance/CWCOT History

# of Conveyances # of CWCOT Claims

Over-allowable Requests:

Total over-allowable volume of 14,658 submitted in FEBRUARY XXXX is an 10.01% decrease from JANUARY XXXX. The top three contributing mortgagees are as follows: XXXXX with 12.25%, XXXXX with 9.57%, and XXXXX with 9.24%.

Over-allowable vs. Conveyances (Includes CWCOT):

The chart on the left illustrates annual historical trending for OA volume compared to conveyances since OCT 2010. The chart on the right shows YTD volume for OA’s and conveyances. XXXXXX is the highest, with 6.83 OA’s submitted for every conveyance/CWCOT for the YTD: 3,882 OA’s with only 568 conveyances/CWCOT. *This statement is not applicable to smaller volume lender portfolios less than 1% of the total conveyances.

OA Volume vs. Conveyances (Includes CWCOT Claims) (Excludes HECM OA’s)

50000

100000

150000

200000

250000

300000

350000

400000

FY

FY

FY

FY

FY

FY

FY

FY

Historical Trend by Year

OA Conveyances/CWCOT

5,000

10,000

15,000

20,000

OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP

Historical Trend by Month Fiscal Year 2019

OA Conveyances/CWCOT

Observational Highlights

Administrative remedy revenue recovery continues to decrease due to the industry’s utilization of the CWCOT programs offered by HUD.

Conveyance/CWCOT

The MCM identified ~550 CWCOT cases missing from January XXXX CWCOT Reports and Invoice. This MCM has submitted Data Fix through P260 which has been approved by the NSC. Once the issue is resolved the MCM notify the mortgagees that claim packages can be uploaded.

Pre-conveyance

The MCM has observed a gradual decrease in Overallowable but expect the volume to increase due to the approaching grasscut season.

The MCM anticipates a significant increase in overallowable volume for March and April XXXX.

Post Conveyance

The MCM has observed a gradual decrease in reconveyances, title package reviews, and 27011 Claims (Type -01) due to the industry’s increased usage of the CWCOT programs offered by HUD.

Snapshot of MCM Activity – High to Low Volume Ranking by Mortgagee (Top 25) – FEBRUARY, XXXX

Ranking Conveyances OA Requests #OA’s Per Conveyance

Ext of Time

Surcharge Requests

Demands Reconveyances Reacquisitions

HUD MCM CONTRACT ACTIVITIES BY DEPARTMENT

MARCH 2018 TO FEBRUARY XXXX

Department MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB YTD Average

Extensions 874 844 879 678 746 818 1,098 4,368 2,629 2,093 2,093 3,230 20,350 1,696

Over-Allowables 20,309 21,333 21,250 19,169 17,238 17,296 13,893 16,129 12,815 12,465 12,465 14,301 198,663 16,555

HECM 8,152 8,670 8,975 7,783 7,558 8,423 7,494 9,898 8,149 6,375 6,375 6,574 94,426 7,869

Surchargeable 405 359 384 302 340 307 231 246 215 200 200 223 3,412 284

OCC-Conveyance 287 286 266 242 259 258 226 251 199 187 187 234 2,882 240

Claims Part A 1,294 1,203 1,172 1,122 1,082 1,139 778 956 817 840 840 825 12,068 1,006

Title 2,763 2,540 2,566 2,330 2,352 2,301 1,879 2,117 1,950 1,586 1,586 1,516 25,486 2,124

Claims Part B,C,D 2,905 2,444 2,339 2,295 2,140 2,100 1,516 1,675 1,599 1,294 1,294 1,464 23,065 1,922

Re-Con Act 374 317 361 235 304 361 237 275 203 128 128 242 3,165 264

Re-Con to Mtgee 154 149 164 111 147 125 101 92 100 117 117 54 1,431 119

Re-Con to HUD 840 717 726 590 569 682 480 563 426 389 389 392 6,763 564

Admin Remedies 8,443 8,547 8,861 8,877 9,288 10,411 8,364 10,627 9,029 7,388 7,388 9,126 106,349 8,862

Cust Svc/OPs 2,714 2,554 3,053 2,630 2,994 2,717 2,202 2,605 2,323 1,868 1,868 2,303 29,831 2,486

Total Activities 49,514 49,963 50,996 46,364 45,017 46,938 38,499 49,802 40,454 34,930 34,930 40,484 527,891 43,991

Conveyances/CWCOT 6,119 5,679 6,106 5,730 5,242 5,611 4,419 5,886 4,778 4,366 4,217 4,634 62,787 5,232

Activities Per Conveyance/CWCOT

8.09 8.80 8.35 8.09 8.59 8.37 8.71 8.46 8.47 8.00 8.28 8.74 8.41 8.41

CONVEYANCES VS CWCOTs

MARCH 2018 TO FEBRUARY XXXX

MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB

Conveyances CWCOTs Linear (Conveyances) Linear (CWCOTs)

Mortgagee Compliance Manager

Monthly Report – FEBRUARY, XXXX Table of Contents Page

1. Conveyance Map of the United States – Fiscal Year to Date Conveyances 1

2. Conveyances by Mortgagee 2

3. Conveyance Volume History 3

4. CWCOT Map of United States - Fiscal Year to Date Conveyances 4

5. CWCOT By Mortgagee 5

6. CWCOT Volume History 6

7. Customer Service/Operations – Number of Activities by Category 7

8. Over-allowable Requests by Mortgagee 8

9. Ratio of Over-Allowable Requests to Number of Conveyances 9

10. Extension Requests Submitted by Mortgagee 10

11. Surcharge Damage Requests Submitted by Mortgagee 11

12. HECM Over-Allowable Requests by Mortgagee 12

13. 27011 A Claims by Mortgagee 13

14. Title Package Uploads By Mortgagee 14

15. 27011 BCDE Claims –Number of Reviews by MCB and Demands by Mortgagee 15

16. Administrative Remedies – Number of Demands Issued by Category 16

17. Administrative Remedies – Number of Demands by Mortgagee 17

18. Administrative Remedies – Collections by Category 18

19. Administrative Remedies – Collections vs Recovery 19

20. Reconveyance – Collections vs Recovery 20

21. Re-conveyance Cases by Mortgagee and Category 21

22. Re-acquisition Cases by Mortgagee and Category 22

Conveyance Map of the United States Fiscal Year XXXX to Date Conveyances (FEBRUARY XXXX)

Data Source: P260 Case Lender Report as of 03/07/19

# of Conveyances (Fiscal Years 2018 vs 2019)

OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP Total YTD

FY 2018 2,639 2,466 2,254 2,327 2,071 2,351 1,996 2,082 1,878 1,969 2,099 1,496 25,628

FY 2019 1,787 1,536 1,499 1,605 1,441 7,868

Legend

0 - 200

201 - 400

401 - 600

601 - 800

801 - 2000

2,001 +

Total Conveyances by Mortgagee Fiscal Year XXXX

Data Source: P260 Case Lender Report as of 03/07/19

Mortgagee OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP YTD FEB 18 VARIANCE

XXX 54 33 33 43 29 192 124 -95

XXX 16 13 16 23 11 79 37 -26

XXX 102 98 77 55 50 382 131 -81

XXX 31 36 27 29 41 164 55 -14

XXX 126 95 122 122 79 544 177 -98

XXX 56 34 32 39 25 186 114 -89

XXX 17 20 14 21 13 85 32 -19

XXX 55 39 35 48 48 225 48 0

XXX 4 0 0 0 0 4 10 -10

XXX 7 7 14 21 3 52 20 -17

XXX 20 19 9 9 10 67 17 -7

XXX 7 3 5 5 13 33 9 4

XXX 57 60 62 58 53 290 64 -11

XXX 45 48 42 36 37 208 50 -13

XXX 6 2 0 9 0 17 6 -6

XXX 64 60 56 83 58 321 82 -24

XXX 44 33 43 34 51 205 78 -27

XXX 0 0 0 0 0 0 8 -8

XXX 45 60 50 23 36 214 103 -67

XXX 6 0 5 4 1 16 9 -8

XXX 88 58 59 67 57 329 60 -3

XXX 13 13 4 6 6 42 17 -11

XXX 34 14 22 10 8 88 25 -17

XXX 42 37 27 36 44 186 28 16

XXX 8 5 5 7 4 29 1 3

XXX 12 11 11 11 2 47 21 -19

XXX 14 20 8 27 22 91 31 -9

XXX 85 73 97 71 56 382 108 -52

XXX 162 152 124 142 145 725 123 22

All Others 567 493 500 566 539 2,665 483 56

1,787 1,536 1,499 1,605 1,441 7,868 2,071 -630

Conveyance Volume History Data Source: P260 Case Lender Report as of 03/07/19 and MCM historical reports.

Fiscal Year OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP TOTAL 2011 9,952 6,872 7,739 7,668 7,447 8,602 7,450 7,000 7,491 6,593 8,015 7,252 67,518 2012 6,917 6,277 6,310 6,833 7,207 14,139 11,630 10,321 10,087 8,627 9,572 8,138 106,058 2013 9,331 9,238 9,920 9,884 9,748 10,756 11,329 11,556 10,113 9,523 8,944 5,929 116,271 2014 7,596 7,118 6,039 5,941 5,382 5,442 5,173 4,702 4,669 4,755 5,393 5,501 67,711 2015 5,989 4,735 5,180 5,914 5,928 7,265 7,392 6,230 6,409 6,026 5,885 5,573 72,526 2016 5,596 4,613 5,020 5,144 5,993 5,863 5,116 4,589 4,840 3,795 4,424 3,914 58,907 2017 3,481 3,423 3,485 3,492 3,135 3,649 2,806 2,914 2,686 2,373 2,649 2,249 36,342 2018 2,639 2,466 2,254 2,327 2,071 2,351 1,996 2,082 1,878 1,969 2,099 1,496 25,628 2019 1,787 1,536 1,499 1,605 1,441 7,868

10000

12000

14000

16000

FY 2011 FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY2018 FY2019

CWCOT Map of the United States Fiscal Year XXXX to Date CWCOT Claims (FEBRUARY XXXX)

Data Source: P260 CWCOT Claim Report as of 03/07/19

# of CWCOT (Fiscal Year 2018 vs Fiscal Year 2019)

OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP Total YTD

FY 2018 3,719 3,337 2,759 3,131 3,182 3,768 3,683 4,024 3,852 3,273 3,512 2,923 41,163

FY 2019 4,099 3,242 2,867 2,612 12,820

Legend

0 - 200

201 - 400

401 - 600

601 - 800

801 - 2000

2,001 +

Total CWCOT by Mortgagee

Data Source: P260 CWCOT Claim Report as of 03/07/19

Mortgagee

OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP

YTD

FEB 18

VARIANCE

XXXXX 57 38 41 36 29 201 134 -105

XXXXX 15 15 1 11 13 55 9 4

XXXXX 638 360 221 142 178 1,539 243 -65

XXXXX 125 108 102 77 65 477 92 -27

XXXXX 278 249 144 105 145 921 131 14

XXXXX 112 77 53 48 58 348 69 -11

XXXXX 45 22 22 25 33 147 34 -1

XXXXX 21 10 10 11 13 65 10 3

XXXXX 0 0 0 0 0 0 0 0

XXXXX 27 22 19 13 23 104 22 1

XXXXX 100 40 43 49 60 292 32 28

XXXXX 3 2 3 0 3 11 1 2

XXXXX 48 37 70 51 72 278 29 43

XXXXX 98 91 67 71 81 408 82 -1

XXXXX 1 0 0 0 1 2 0 1

XXXXX 175 336 197 87 145 940 54 91

XXXXX 175 121 145 127 213 781 158 55

XXXXX 0 0 0 0 0 0 8 -8

XXXXX 56 84 56 10 105 311 63 42

XXXXX 42 24 29 18 18 131 26 -8

XXXXX 141 103 110 102 146 602 73 73

XXXXX 44 25 9 8 11 97 33 -22

XXXXX 44 48 37 30 31 190 3 28

XXXXX 50 37 43 31 51 212 29 22

XXXXX 7 5 10 5 3 30 12 -9

XXXXX 39 41 16 31 25 152 41 -16

XXXXX 13 11 20 11 14 69 12 2

XXXXX 229 196 213 169 174 981 286 -112

XXXXX 1,185 834 878 1,107 1,234 5,238 1,265 -31

ALL OTHERS 331 306 308 237 249 1,431 231 18

Total 4,099 3,242 2,867 2,612 3,193 16,013 3,182 11

CWCOT Volume History Data Source: P260 CWCOT Claim Report as of 03/07/19 and MCM historical reports.

Fiscal Year OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP TOTAL 2016 2,679 2,187 2,075 1,982 2,355 2,584 2,583 2,084 1,996 1,930 3,123 2,732 28,310 2017 3,207 2,798 2,592 2,296 2,140 3,092 3,074 3,439 3,998 3,466 4,524 3,815 38,441 2018 3,719 3,337 2,759 3,131 3,182 3,768 3,683 4,024 3,852 3,273 3,512 2,923 41,163 2019 4,099 3,242 2,867 2,612 3,193 16,013

FY 2016 FY 2017 FY2018 FY2019

Customer Service/Operations – Number of Activities by Category

Data Source: MCM Customer Service Data Log as of 03/07/2019

Category

OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP YTD TOTAL

Cust Service Calls 307 275 200 252 287 1,321

Cust Service Emails 1,149 978 919 1,381 1,033 5,460

Mtgee Conference Calls 14 22 24 24 23 107

Mtgee Emails 6,003 5,497 5,295 5,387 5,590 27,772

Occupied Conveyance Requests 197 153 146 217 188 901

Occupied Conveyance – IC’s 22 17 18 28 21 106

Occupied Conveyance Appeals 32 29 23 24 25 133

Onsite Visits 0 0 1 0 0 1

Scanned Document Uploads 1,149 1,070 749 888 982 4,838

Total Activities 8,873 8,041 7,375 8,201 8,149 40,639

MONTH OF FEBRUARY 2019

Cust Service Calls Cust Service Emails Mtgee Conference Calls Mtgee Emails

5,000

10,000

15,000

20,000

25,000

30,000

FISCAL YEAR TO DATE

Cust Service Calls Cust Service Emails Mtgee Conference Calls Mtgee Emails

Over-Allowables Submitted by Mortgagee

Data Source: P260 Over-Allowable Submitted by Mortgagee Report as of 03/07/2019

XXXXX 289 280 296 423 431 1,719 2.34%

XXXXX 71 81 61 71 61 345 0.47%

XXXXX 2,261 1,556 1,637 1,880 1,795 9,129 12.42%

XXXXX 561 428 418 529 416 2,352 3.20%

XXXXX 1,225 944 979 1,283 1,037 5,468 7.44%

XXXXX 264 218 209 529 256 1,476 2.01%

XXXXX 328 290 303 521 451 1,893 2.58%

XXXXX 0 0 0 0 0 0 0.00%

XXXXX 168 152 231 215 179 945 1.29%

XXXXX 127 133 80 104 120 564 0.77%

XXXXX 137 112 136 0 197 582 0.79%

XXXXX 32 35 63 147 146 423 0.58%

XXXXX 781 716 603 991 791 3,882 5.28%

XXXXX 672 431 517 695 591 2,906 3.95%

XXXXX 44 43 46 41 36 210 0.29%

XXXXX 870 637 593 676 651 3,427 4.66%

XXXXX 820 685 871 787 648 3,811 5.18%

XXXXX 0 0 0 0 0 0 0.00%

XXXXX 320 225 272 444 405 1,666 2.27%

XXXXX 100 70 87 115 109 481 0.65%

XXXXX 619 578 522 723 607 3,049 4.15%

XXXXX 647 357 98 54 43 1,199 1.63%

XXXXX 389 293 297 371 4 1,354 1.84%

XXXXX 366 414 415 532 440 2,167 2.95%

XXXXX 35 36 39 54 29 193 0.26%

XXXXX 253 144 190 221 200 1,008 1.37%

XXXXX 203 147 139 268 189 946 1.29%

XXXXX 1,069 827 896 1,305 1,354 5,451 7.42%

XXXXX 1,109 1,233 1,495 1,629 1,403 6,869 9.34%

ALL OTHERS 2,591 1,890 1,759 1,681 2,069 9,990 13.59%

Total 16,351 12,955 13,252 16,289 14,658 73,505

Ratio of Over-Allowable Requests to Number of Conveyances (Includes CWCOT Claims)

Fiscal Year XXXX Data Source: P260 Case Lender and CWCOT Claim Reports as of 03/07/19 and Over-Allowable Submitted by Mortgagee Report as of 03/07/19

Mortgagee # of OA Requests Submitted # of Conveyances/CWCOT Ratio of OA’s Submitted Per Conv/CWCOT FEB 2019 Fiscal YTD YTD Ranking FEB 2019 Fiscal YTD YTD Ranking FEB 2019 Fiscal YTD YTD Ranking

XXXXX 431 1,719 13 58 393 14 7.43 4.37 13

XXXXX 61 345 25 24 134 24 2.54 2.57 25

XXXXX 1,795 9,129 1 228 1,921 2 7.87 4.75 11

XXXXX 416 2,352 10 106 641 8 3.92 3.67 17

XXXXX 1,037 5,468 3 224 1,465 3 4.63 3.73 16

XXXXX 256 1,476 15 83 534 11 3.08 2.76 23

XXXXX 451 1,893 12 46 232 18 9.80 8.16 5

XXXXX 0 0 28 61 290 16 0.00 0.00 28

XXXXX 179 945 20 0 4 28 0.00 236.25 1

XXXXX 120 564 22 26 156 21 4.62 3.62 18

XXXXX 197 582 21 70 359 15 2.81 1.62 26

XXXXX 146 423 24 16 44 26 9.13 9.61 3

XXXXX 791 3,882 5 125 568 10 6.33 6.83 6

XXXXX 591 2,906 9 118 616 9 5.01 4.72 12

XXXXX 36 210 26 1 19 27 36.00 11.05 2

XXXXX 651 3,427 7 203 1,261 5 3.21 2.72 24

XXXXX 648 3,811 6 264 986 6 2.45 3.87 15

XXXXX 0 0 29 0 0 29 0.00 0.00 29

XXXXX 405 1,666 14 141 525 12 2.87 3.17 22

XXXXX 109 481 23 19 147 22 5.74 3.27 20

XXXXX 607 3,049 8 203 931 7 2.99 3.27 19

XXXXX 43 1,199 17 17 139 23 2.53 8.63 4

XXXXX 4 1,354 16 39 278 17 0.10 4.87 10

XXXXX 440 2,167 11 95 398 13 4.63 5.44 8

XXXXX 29 193 27 7 59 25 4.14 3.27 21

XXXXX 200 1,008 18 27 199 19 7.41 5.07 9

XXXXX 189 946 19 36 160 20 5.25 5.91 7

XXXXX 1,354 5,451 4 230 1,363 4 5.89 4.00 14

XXXXX 1,403 6,869 2 1,379 5,963 1 1.02 1.15 27

ALL OTHERS 2,069 9,990

788 4,096

Total

Extension of Time Requests Submitted by Mortgagee

Data Source: P260 Extension Requests Submitted by Mortgagee Report as of 03/07/2019

XXXXX 78 39 40 32 28 217

XXXXX 24 25 15 15 6 85

XXXXX 1,266 392 499 617 501 3,275

XXXXX 230 180 134 151 126 821

XXXXX 424 240 213 229 239 1,345

XXXXX 87 83 35 56 36 297

XXXXX 58 36 58 65 71 288

XXXXX 0 0 0 0 0 0

XXXXX 48 2 20 31 35 136

XXXXX 23 24 20 22 42 131

XXXXX 124 78 59 61 81 403

XXXXX 10 6 7 7 9 39

XXXXX 43 27 48 34 48 200

XXXXX 125 83 71 99 83 461

XXXXX 6 5 5 4 1 21

XXXXX 159 124 109 142 145 679

XXXXX 380 317 221 257 266 1,441

XXXXX 0 0 0 0 0 0

XXXXX 143 119 78 100 59 499

XXXXX 16 9 9 10 10 54

XXXXX 253 177 142 171 181 924

XXXXX 31 20 13 12 4 80

XXXXX 91 62 49 68 74 344

XXXXX 101 74 70 78 82 405

XXXXX 10 16 11 9 11 57

XXXXX 9 8 10 15 16 58

XXXXX 36 33 28 35 28 160

XXXXX 311 153 157 305 204 1,130

XXXXX 1 601 450 531 516 2,099

ALL OTHERS 1,342 422 337 511 400 3,012

Total 5,429 3,355 2,908 3,667 3,302 18,661

Surchargeable Damage Requests Submitted by Mortgagee

Data Source: P260 Surcharge Requests Submitted by Mortgagee Report as of 03/07/2019

XXXXX 10 9 9 8 1 37

XXXXX 1 1 1 2 3 8

XXXXX 14 11 7 13 15 60

XXXXX 17 6 9 15 3 50

XXXXX 25 14 17 17 18 91

XXXXX 0 6 5 5 3 19

XXXXX 7 16 5 18 8 54

XXXXX 0 0 0 0 0 0

XXXXX 1 2 3 6 3 15

XXXXX 3 0 0 3 2 8

XXXXX 1 4 3 1 1 10

XXXXX 1 0 1 0 0 2

XXXXX 1 5 2 2 4 14

XXXXX 29 22 19 9 12 91

XXXXX 0 1 1 2 1 5

XXXXX 17 16 29 30 36 128

XXXXX 4 11 3 9 2 29

XXXXX 0 0 0 0 0 0

XXXXX 7 10 12 12 5 46

XXXXX 2 1 0 2 2 7

XXXXX 13 14 13 12 9 61

XXXXX 2 1 1 0 0 4

XXXXX 8 8 5 6 6 33

XXXXX 11 3 6 10 6 36

XXXXX 0 1 2 1 1 5

XXXXX 2 1 0 0 0 3

XXXXX 2 0 2 2 2 8

XXXXX 16 17 18 25 14 90

XXXXX 24 12 24 23 28 111

ALL OTHERS 31 24 25 36 42 158

Total 249 216 222 269 227 1,183

HECM Over-Allowables Submitted by Mortgagee

Data Source: HERMIT Report as of 03/07/2019

XXXXX 9 218 166 203 165 761 1.80%

XXXXX 1,553 1,358 1,135 1,191 1,091 6,328 15.85%

XXXXX 22 20 14 30 38 124 0.26%

XXXXX 72 57 43 56 56 284 0.69%

XXXXX 2,385 1,865 1,656 1,930 1,911 9,747 23.72%

XXXXX 358 270 254 253 177 1,312 3.44%

XXXXX 48 38 28 35 28 177 0.45%

XXXXX 110 86 69 87 83 435 1.07%

XXXXX 657 535 413 469 467 2,541 6.28%

XXXXX 71 75 65 91 76 378 0.91%

XXXXX 21 30 24 26 30 131 0.31%

XXXXX 42 41 29 50 55 217 0.49%

XXXXX 28 4 29 32 1 94 0.28%

XXXXX 22 28 26 34 22 132 0.33%

XXXXX 787 622 481 563 420 2,873 7.42%

XXXXX 19 20 20 30 32 121 0.27%

XXXXX 9 12 14 16 4 55 0.15%

XXXXX 81 112 73 98 60 424 1.10%

XXXXX 37 37 33 30 26 163 0.41%

XXXXX 342 311 245 256 223 1,377 3.49%

XXXXX 8 28 25 27 14 102 0.27%

XXXXX 13 18 8 7 11 57 0.14%

XXXXX 33 38 42 43 26 182 0.47%

XXXXX 126 168 133 144 167 738 1.73%

XXXXX 1,901 1,471 1,223 1,309 1,030 6,934 17.87%

XXXXX 114 97 97 118 78 504 1.29%

ALL OTHERS 1,097 721 567 754 684 3,823 9.50%

Total 9,965 8,280 6,912 7,882 6,975 40,014

27011 A Claims – Number of Part A Claims Submitted by Mortgagee

Data Source: P260 27011 A Uploaded by Mtgee Report as of 03/07/19 and manual tracking of production

XXXXX 24 12 25 29 12 102

XXXXX 11 11 13 16 9 60

XXXXX 90 77 67 111 104 449

XXXXX 30 29 26 28 40 153

XXXXX 98 59 111 96 76 440

XXXXX 36 21 24 35 17 133

XXXXX 56 36 33 47 51 223

XXXXX 0 0 0 0 0 0

XXXXX 6 8 11 21 4 50

XXXXX 14 12 6 7 6 45

XXXXX 0 0 0 0 0 0

XXXXX 7 3 5 4 11 30

XXXXX 52 45 44 73 41 255

XXXXX 37 26 38 33 32 166

XXXXX 5 2 2 9 0 18

XXXXX 49 53 48 76 45 271

XXXXX 37 23 43 24 38 165

XXXXX 0 0 0 0 0 0

XXXXX 46 39 45 22 15 167

XXXXX 1 2 4 5 0 12

XXXXX 83 57 56 64 55 315

XXXXX 11 12 4 6 6 39

XXXXX 30 10 22 18 11 91

XXXXX 35 37 24 34 37 167

XXXXX 6 4 5 7 4 26

XXXXX 12 11 9 12 3 47

XXXXX 12 11 8 27 24 82

XXXXX 85 59 94 64 55 357

XXXXX 148 156 113 145 154 716

ALL OTHERS 384 329 307 314 272 1,606

Total Submissions

1,405 1,144 1,187 1,327 1,122 6,185

Title Department – Number of Title Uploads by Mortgagee

Data Source: P260 Title Documents Uploaded by Mortgagee Report as of 03/07/19 and manual tracking of production

Title Documents Uploaded by Mortgagee

OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP YTD

XXXXX 63 177 25 43 44 352

XXXXX 11 20 9 28 15 83

XXXXX 187 140 139 153 149 768

XXXXX 58 44 35 34 38 209

XXXXX 146 117 118 165 109 655

XXXXX 54 44 27 46 44 215

XXXXX 58 62 37 51 50 258

XXXXX 10 0 4 7 1 22

XXXXX 9 10 18 6 15 58

XXXXX 33 20 17 21 14 105

XXXXX 0 0 0 0 0 0

XXXXX 13 6 5 10 10 44

XXXXX 94 82 77 101 70 424

XXXXX 64 70 61 65 45 305

XXXXX 3 5 5 9 2 24

XXXXX 78 65 66 74 82 365

XXXXX 59 54 40 67 43 263

XXXXX 0 0 0 0 0 0

XXXXX 79 53 67 53 36 288

XXXXX 13 5 3 5 5 31

XXXXX 95 85 73 90 63 406

XXXXX 27 18 14 6 6 71

XXXXX 26 23 24 40 11 124

XXXXX 53 48 35 37 36 209

XXXXX 9 3 8 5 13 38

XXXXX 18 13 9 14 11 65

XXXXX 20 18 17 17 30 102

XXXXX 87 72 84 99 54 396

XXXXX 177 185 151 171 197 881

ALL OTHERS 580 368 499 550 319 2,316

Total 2,124 1,807 1,667 1,967 1,512 9,077

Title Rejections 496 399 355 417 352 2,019

% of Rejects 28.17% 27.16% 26.35 26.70% 25.60% 26.80%

27011 BCDE Claims – Number of Reviews by MCM and Demands by Mortgagee

Data Source: P260 Administrative Remedies Report as of 03/07/19 and manual tracking of production

Part B Demands by

Total Part B Reviews 1,655 1,532 1,424 1,807 1,366 7,784

XXXXX 21 33 16 27 21 118

XXXXX 5 3 7 3 10 28

XXXXX 80 54 56 64 51 305

XXXXX 23 31 23 36 20 133

XXXXX 80 50 55 96 54 335

XXXXX 38 24 12 25 14 113

XXXXX 18 28 19 23 25 113

XXXXX 0 0 0 0 0 0

XXXXX 4 5 2 6 5 22

XXXXX 8 13 6 3 7 37

XXXXX 0 0 0 0 0 0

XXXXX 5 5 3 2 3 18

XXXXX 24 20 34 24 32 134

XXXXX 26 20 18 20 23 107

XXXXX 3 1 3 4 1 12

XXXXX 34 123 97 76 65 395

XXXXX 47 2 0 1 1 51

XXXXX 0 0 0 1 0 1

XXXXX 39 22 25 46 33 165

XXXXX 2 1 3 2 3 11

XXXXX 23 23 23 30 48 147

XXXXX 7 10 4 4 4 29

XXXXX 21 17 16 23 9 86

XXXXX 16 1 2 8 54 81

XXXXX 1 2 1 5 1 10

XXXXX 21 14 13 8 11 67

XXXXX 21 7 16 18 9 71

XXXXX 22 60 51 60 53 246

XXXXX 92 57 67 120 67 403

ALL OTHERS 195 170 188 177 209 939

Total 876 796 760 912 833 4,177 Demand Percentage

52.93% 51.96% 53.37% 50.47% 60.98% 53.66%

Administrative Remedies – Number of Demands Issued by Category

Data Source: P260 Administrative Remedies Report as of 3/07/2019

27011 A 0 0 0 1 0 1

27011 BCDE 876 796 760 912 833 4,177

Adverse/Non-Adverse 0 0 0 0 0 0 Code Violation Liens 19 31 28 31 23 132 Condo/HOA Fees 61 84 101 62 84 392 Mobile Home Title 0 0 1 0 0 1

Mortgagee Neglect 56 61 71 59 65 312

Property Condition @ Cond. 2 44 29 23 33 131 Sur. Dmg. w/o Approval 0 0 0 0 0 0 Title Approval/Package Issues 0 0 0 0 0 0 Title Defective 0 1 1 1 0 3 Unpaid Taxes 25 23 26 30 33 137 Unpaid Utilities 247 214 178 142 189 970

Total Demands Issued 1,286 1,254 1,195 1,261 1,260 6,256

MONTH OF FEBURARY 2019

27011 A

27011 BCDE

Adverse/Non-Adverse

Code Violation Liens

Condo/HOA Fees

Mortgagee Neglect

Property Condition @ Cond.

Title Approval/Package Issues

Title Defective

Unpaid Taxes

Unpaid Utilities

FISCAL YEAR TO DATE

27011 A

27011 BCDE

Adverse/Non-Adverse

Code Violation Liens

Condo/HOA Fees

Mobile Home Title

Mortgagee Neglect

Prop Condition at Convey

Title Approval/Pkg Issues

Title Defective

Unpaid Taxes

Unpaid Utilities

Administrative Remedies – Number of Demands by Mortgagee

XXXXX 39 54 36 40 35 204

XXXXX 8 4 12 9 15 48

XXXXX 100 90 78 93 80 441

XXXXX 32 44 34 40 27 177

XXXXX 116 92 91 123 91 513

XXXXX 63 41 32 43 24 203

XXXXX 34 42 30 32 38 176

XXXXX 0 0 0 0 1 1

XXXXX 5 8 3 9 9 34

XXXXX 9 14 10 6 11 50

XXXXX 23 17 14 18 17 89

XXXXX 7 5 5 2 5 24

XXXXX 44 45 63 41 50 243

XXXXX 40 41 32 28 33 174

XXXXX 5 4 6 4 2 21

XXXXX 53 139 115 84 81 472

XXXXX 52 11 5 3 16 87

XXXXX 0 0 0 1 0 1

XXXXX 59 42 47 66 63 277

XXXXX 2 3 4 3 5 17

XXXXX 51 46 44 44 65 250

XXXXX 10 10 7 10 5 42

XXXXX 29 26 21 28 13 117

XXXXX 27 9 12 15 63 126

XXXXX 2 4 1 5 2 14

XXXXX 23 17 16 11 12 79

XXXXX 14 4 19 1 2 40

XXXXX 36 81 76 81 79 353

XXXXX 124 78 101 143 110 556

ALL OTHERS 279 283 281 278 306 1,427

Total 1,286 1,254 1,195 1,261 1,260 6,256

Administrative Remedies – Collections by Category

Data Source: P260 Administrative Remedies Report as of 3/07/2019

* Amounts are rounded to the nearest dollar

27011 A $0 $0 $0 $50 $0 $50

27011 BCDE $1,283,396 $1,988,293 $2,116,603 $2,766,887 $2,357,977 $10,513,156

Adv. Occ $0 $0 $0 $0 $0 $0 Code Vio $15,889 $18,545 $33,072 $19,330 $19,457 $106,293

COA/HOA $42,887 $43,933 $84,357 $22,722 $69,606 $263,505

MHU Title $0 $0 $1,650 $0 $0 $1,650 Mtgee Neglect $59,608 $70,780 $142,009 $74,378 $100,220 $446,995 Prop Cond $1,045 $16,409 $13,706 $12,193 $16,350 $59,703 Sur. Dmg $0 $0 $0 $0 $0 $0 Title Issues $0 $0 $0 $0 $0 $0 Title Defective $0 $44 $236,516 $38 $0 $236,598 Unpaid Taxes $27,119 $23,191 $28,732 $22,986 $26,012 $128,040 Unpaid Utilities $71,791 $67,579 $51,723 $40,530 $65,242 $296,865 Total $1,501,735 $2,228,774 $2,708,368 $2,959,114 $2,654,864 $12,052,855

MONTH OF FEBRUARY 2019

27011 A

27011 BCDE

Code Violations

Condo/HOA Fees

Mortgagee Neglect

Prop Condition at Convey

Title Defective

Unpaid Taxes

Unpaid Utilities

Add. Occ

MH housing

$0.00

$500,000.00

$1,000,000.00

$1,500,000.00

$2,000,000.00

$2,500,000.00

$3,000,000.00

$3,500,000.00

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sept

DOLLAR AMOUNTS DEMANDED BY

MONTH

Administrative Remedies – Collections vs Recovery

$8,151,894

$40,385,770

$1,808,197

$14,093,547

Recovered

Demanded

$0 $5,000,000 $10,000,000 $15,000,000 $20,000,000 $25,000,000 $30,000,000 $35,000,000 $40,000,000 $45,000,000

FY 2019 FY 2018

OCT NOV DEC JAN FEB MAR APR MAY JUN JULY AUG SEP

Recovered $321,647 $324,951 $325,474 $394,204 $441,921

Pending Recovery $1,391,539 $2,189,029 $2,707,850 $2,944,100 $4,861,029

$0

$1,000,000

$2,000,000

$3,000,000

$4,000,000

$5,000,000

$6,000,000 Recovered Pending Recovery

Reconveyances – Collections vs Recovery

Data Source: P260 Reconveyance Reports as of 03/07/19

$215,336,747

$260,822,491

$186,620,700

$18,641,604

$58,689,508

$74,208,423

$49,933,999

$5,216,712

Recovered

Pending Recovery

Billing Letters

Rescinded

$0 $50,000,000 $100,000,000 $150,000,000 $200,000,000 $250,000,000 $300,000,000

FY 2019 FY 2018

OCT NOV DEC JAN FEB MAR APR MAY JUN JULY AUG SEP

Recovered $13,394,341 $14,064,153 $20,535,643 $5,639,478 $5,055,892

Pending Recovery $17,625,978 $17,775,948 $13,856,399 $8,854,821 $16,095,276

Billing Letters $15,228,054 $14,769,454 $8,129,143 $5,421,524 $6,385,824

Rescinded $1,812,871 $229,987 $953,772 $1,467,149 $752,933

$0

$5,000,000

$10,000,000

$15,000,000

$20,000,000

$25,000,000 Recovered Pending Recovery Billing Letters Rescinded

Reconveyance Cases by Mortgagee

OCT NOV DEC JAN FEB MAR APR MAY

JUN JUL AUG SEP

YTD TOTAL

XXXXX 9 8 2 2 8 29

XXXXX 8 14 1 9 5 37

XXXXX 14 7 10 10 13 54

XXXXX 9 8 5 7 7 36

XXXXX 3 2 1 1 11 18

XXXXX 4 3 1 3 2 13

XXXXX 9 2 3 6 7 27

XXXXX 1 1 0 1 1 4

XXXXX 6 2 1 5 5 19

XXXXX 8 6 1 12 7 34

ALL OTHERS 60 46 17 27 40 190

TOTAL 131 99 42 83 106 461

Title PNOIRs 34 33 16 35 24 142 P&P PNOIRs 97 66 26 48 82 319

Total Cases 131 99 42 83 106 461

Rescinded Cases 24 20 14 13 17 88

P&P 319

Title 142

Fiscal Year to Date Reconveyances by Type

Rescinded Dollars $5,216,712

Recovered $58,689,508

Fiscal Year to Date Reconveyances by Dollars

Reacquisitions by Mortgagee

YTD TOTAL

XXXXX 23 10 5 13 12 63

XXXXX 7 8 6 1 2 24

XXXXX 20 21 11 21 4 77

XXXXX 15 5 5 4 6 35

XXXXX 6 6 4 0 3 19

XXXXX 4 2 2 10 9 27

XXXXX 5 8 4 3 5 25

XXXXX 1 0 0 0 0 1

XXXXX 4 6 2 7 6 25

XXXXX 4 1 1 2 0 8

ALL OTHERS 49 49 27 49 47 221

TOTAL 138 116 67 110 94 525

Title Reacquisitions 28 31 29 30 29 147

P&P Reacquisitions 110 85 38 80 65 378

Total Cases 138 116 67 110 94 525

Avg Days to Reacquire 684 638 700 865 856 749

Reconvyed 35

Reacquired 94

February 2019

RECONVEYANCES VS REACQUISITIONS