Attachment 4- Customer Satisfaction Survey.pdf
PDF 392 KB Posted
- Solicitation number
- 697DCK-24-R-00307
About this file
This document is a Customer Satisfaction Survey for a Federal Aviation Administration (FAA) solicitation for Fire Alarm Inspection, Testing and Maintenance services at the Oakland Air Route Traffic Control Center (ZOA ARTCC) in Fremont, CA.
The solicitation, numbered 697DCK-24-R-00307, is being issued on a tiered basis. The FAA intends to first award the contract competitively to an eligible, Socially and Economically Disadvantaged business (SEDB) certified by the Small Business Administration (SBA) for the 8(a) program. If an 8(a) award is not possible, the FAA will award the contract through full and open competition. The contract will be a Firm-Fixed Price arrangement under NAICS code 561621. Site visits are scheduled for May 7, 2024, and all questions must be submitted by May 8, 2024. Proposal submissions are due by May 21, 2024.
View the file
Other files
Show all 14
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Customer Satisfaction Survey
697DCK-24-R-00307
Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
anna.f.glover@faa.gov
File details come from the government source that posted it. Updated .