Attachment 4- Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK-24-R-00263
About this file
This document is a Customer Satisfaction Survey that is part of the evaluation process for a Federal Aviation Administration solicitation for Trash and Recycle Services at the Oakland ARTCC (ZOA) in Fremont, CA. The survey asks the customer to rate the contractor's overall service performance, responsiveness, problem-solving capabilities, and the performance of the on-site employees. The survey responses are to be completed by the customer reference and emailed directly to the Contract Specialist, Anna F. Glover, by the specified due date and time for inclusion in the evaluation. The related federal contract opportunity is a Firm-fixed Price Contract with a NAICS code of 562111. The procurement will be a tiered competition, first set aside for SBA certified 8(a) Small Businesses, then open to all responsible Small Business concerns, and finally full and open competition if an award is not made in the first two tiers. Proposals are due by 5:00 pm Eastern Time on April 22, 2024.
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Customer Satisfaction Survey
697DCK-24-R-00263
Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
anna.f.glover@faa.gov
File details come from the government source that posted it. Updated .