Attachment 3 - Statement of Work.pdf

STATEMENT OF WORK

WIRING HARNESS SUPPORT SERVICES

Wire Harness Support Services

Prepared by:

United States Coast Guard, Aviation Logistics Center, Industrial Operations Division

1664 Weeksville Road Building 78 Elizabeth City, NC 27909

1.0 General

1.1 Background

The United States Coast Guard (USCG), Aviation Logistics Center (ALC) in Elizabeth City, North Carolina (NC) performs programmed depot maintenance on United States Government aircraft. As a part of this effort, the USCG requires disassembly, inspection, manufacture, repair, overhaul, test, installation, and modification of electrical wiring harnesses for both aircraft and ground support equipment. Work occurs both in a shop environment and on the aircraft/support equipment in a hangar environment.

1.2 Scope

The Contractor shall perform Wiring Harness Support Services associated with the Government assets as defined in this Statement of Work (SOW). The Contractor is responsible for the personnel, technical capability and supervision necessary to perform Wiring Harness Support Services required by this contract.

The Government will provide the facility, all equipment, tools, consumable and repairable electrical components used in the disassembly, inspection, manufacture, repair, overhaul, testing, installation, and modification of wiring harnesses and components. The efforts to be accomplished under this contract are scalable in nature to include other tasks and services within scope, as required. All tasks shall be specific to the operation of Government aircraft and/or ALC industrial product lines.

1.2.1 Required Services

The estimated hours required by all positions are as follows:

Skill and Shift

# of FTEs

Number of Estimated Hours – Base Period

(Note: hours do not include OT)

Number of Estimated Hours – Option Years (Note: hours do not include OT)

Production Controller 1 1,872 1,872 Materials Handler 1 1,872 1,872

Mechanic I – 1st Shift 4 7,488 7,488 Mechanic I – 2nd Shift 0 TBD TBD

Worker – 1st Shift 27 50,544 50,544 Worker – 2nd Shift 0 TBD TBD Helper – 1st Shift 4 7,488 7,488 Helper – 2nd Shift 0 TBD TBD

Mechanic II – 1st Shift 1 1,872 1,872

1.2.2 The full-time equivalent employees in the chart above are the estimated hours required to meet the USCG’s requirements and are subject to change. The USCG will continuously monitor its needs to ensure the proper number of positions and mix of skills are being acquired. If the USCG requires changes to either the skill mix or the estimated labor hours, the Contracting Officer will notify the Contractor and negotiate the changes.

1.2.2.1 The Contractor shall fill the positions using the procedures specified for replacement of personnel in section 6.4.

1.3 Task Orders

The USCG anticipates issuance of task orders to fund the specified services.

1.4 Contracting Officer’s Representative (COR)

The COR is responsible for the technical administration of the contract and is the technical liaison with the Contractor. The COR is not authorized to change the scope of work or specifications as stated in the contract, to make any commitments or otherwise obligate the Government or authorize any changes which affect the contract price, delivery schedule, period of performance or other terms or conditions.

1.4.1 The Contracting Officer is the only individual who can legally commit or obligate the Government for the expenditure of public funds. Technical administration of this contract shall not be construed to authorize revision of the terms and conditions of this contract. Any such revision shall be authorized in writing by the Contracting Officer.

1.4.2 An alternate COR may also be appointed to this contract. In the absence of the primary COR, all responsibilities and functions assigned to the COR shall be the responsibility of the alternate COR.

1.4.3 The Contracting Officer will provide a copy of the Contracting Officer’s Representative (COR) Appointment Letter to the Contractor within ten (10) days of contract award. The Contractor will be notified in writing by the Contracting Officer within ten (10) days of any COR personnel changes.

2.0 Applicable Documents

2.1 Government Documents

The following documents provide specifications, standards, or guidelines that must be complied with in order to meet the requirements of this contract:

Aeronautical Engineering Maintenance Management Manual, COMDTINST M13020.1 (series).

Aeronautical Engineering Maintenance Management Process Guide, Coast Guard Technical Order

(CGTO) PG 85-00-110-A.

Parts Manufacture, ALC Instruction 13020.10 (series).

Aircraft Electric and Electronic Wiring, Naval Air (NAVAIR) 01-1A-505-4 Consumable Materials and Equipment for Aircraft and Avionics, NAVAIR 01-1A-509-4 Wiring Integrity Program Process Guide, CGTO PG-85-00-210-A Aircraft Wiring Configuration and Control Management (AWCCM), CGTO PG-85-00-720-A ALC Engineering Specifications Aeronautical Engineering Corrosion Control Program Process Guide, CGTO PG 85-00-60-A Aviation Protective Caps on Electrical Connectors for Shipping, ALCINST 4610.1 (series) Aviation Tool Control Program, ALCINST 13600.1 (series) Aviation Logistics Center Foreign Object Damage (FOD) Prevention Program, ALCINST 13020.8

(series) ALC Artisan Stamp Program, ALCINST 4855.3 (series) Aircraft Quality Inspection Program, ALCINST 4855.2 (series) USCG ALC Supply Policy and Procedures Manual, ALCINST M4400.19 (series) Routing Tag Process, ALCINST 13023.3 (series) Service Request Responsibilities and Procedures, ALCINST 13020.11 (series)

Contract Aviation Maintenance Process Guide, CGTO PG 85 00 140-A Supply Item Change Request, ALCINST 5213.1 (series) Technical Publication Support, ALCINST 13020.13 (series) CG-22 Process Guide/User’s Manual, CGTO PG 85-00-20-A Safety and Occupational Health Program Manual, ALCINST M5100.48C General (GEN) 13620.01 Automatic Circuit Analysis Test Systems (ACATS)

2.2 Availability of Documents

The documents listed in section 2.1 refer to various documents that could be utilized throughout contract performance and will not be provided with the solicitation. Before obtaining copies of these documents, Contractors shall be registered in the Defense Logistics Agency’s Joint Certification Program. After ensuring registration, the Contractor shall complete DHS Form 11000-6, Sensitive but Unclassified Information Non-Disclosure Agreement and return with a written request to the Contracting Officer.

2.2.1 The USCG will only release these documents to United States businesses that have followed the above procedures. The documents will not be released to any foreign entity. If the U.S. business plans to release these documents to any foreign entity, they must first provide the USCG with a copy of a valid Technical Assistance Agreement (TAA) and DSP-5 authorizing release to that entity.

3.0 Requirements/Tasks

3.1 Wiring Harness Support Services

The Contractor shall provide the personnel, technical capability, supervision and non-personal services necessary to perform wiring harness support services on aircraft and ground support equipment including, but not limited to communication, search, detection, navigation and related electrical systems and associated support equipment. The services shall include all capabilities required to disassemble, inspect, manufacture, repair, overhaul, test, install, and modify aircraft and support equipment electrical wiring harnesses and subassemblies. The tasking performed by Contractors under this contract will be assigned and documented within the Web Center Content (WCC), Asset Materiel Management Information System (AMMIS) and Asset Logistics Management Information System (ALMIS).

3.2 Types of Tasking

The types of tasking required by the contract consist of, but are not limited to, the following:

Program Depot Maintenance (PDM): Reoccurring work orders that are returned directly back to aircraft. Specific tasking is called out on the routing tag with references to appropriate technical orders.

Service Requests (SR): Non-reoccurring work orders that may be returned directly to aircraft/support equipment, physically performed on aircraft/support equipment, or returned to the warehouse for stock. All prototype/reverse engineering/revisioning efforts are SRs and involve the development/revision of a technical data package.

6000/8000/9000-series: Reoccurring work orders that are returned to the warehouse for stock.

6000-series work orders are for repairs and 8000/9000-series work orders are for manufacture.

Specific tasking is called out on the routing tag with references to appropriate technical orders.

3.2.1 Work orders may consist of major components and/or aircraft piece parts that are in a Non-Ready for Issue (NRFI) status and require disassembly, inspection, manufacture, repair, overhaul, testing, installation, and/or modification. When the process is complete, the item is returned to the ALC warehouse or aircraft/support equipment in a Ready for Issue (RFI) status.

4.0 Position Requirements

4.1 Primary Tasking

The Contractor shall provide the personnel required to complete the Wiring Harness Support Services. The duties required for each position are listed in section 5.0. When all aspects of the primary tasking have been completed, and prior to the start of another project, the Contractor employees may be required to perform other Production Control, Worker, Helper, Mechanic, and Material Handler duties throughout ALC commensurate with their skill level.

4.2 Personnel Management

The Contractor shall accomplish the assigned work by employing and utilizing qualified personnel with the appropriate combination of education, training, and experience, as defined in the position descriptions. The Contractor shall be responsible for the employment, training, guidance, and supervision of qualified personnel to accomplish the contract. Contractor personnel found not to meet qualifications or performance standards shall be removed from performing under the contract.

4.3 Training

Any training required by the Contractor for Contractor employees held during normal working hours will be at the Contractor’s expense and limited to one (1) hour per month. However, a minimum of 50% of the workforce shall not be absent for training at any given time. Additional required training, not on Government time, for Contractor employees may be conducted off site at the Contractor’s expense.

Training during normal working hours shall be pre-approved through the COR and shall not exceed forty

(40) hours per year. The Contractor shall not bill the Government for employee time spent training or for the training itself.

4.3.1 Training of Contractor employees in subjects unique to the Government which is necessary for employees to function in their assigned working environment may be required during the performance of this contract. This training shall be approved by the Contracting Officer. This time will be considered part of the normal workday.

4.4 Minimum Experience

The Contractor shall be fully proficient at the required services at the time of contract award and shall maintain full proficiency for the life of the contract. The Contractor shall accomplish the assigned tasking by employing and utilizing qualified personnel with the appropriate combination of education, training, and experience as outlined under section 5.0. The Contractor shall provide a list of names of all employees to the COR and Contract Specialist prior to the contract start date. The list shall be updated as changes occur.

4.5 Contractor Personnel Qualifications

All services provided under this contract shall be supervised by Contractor employees fully qualified in the relevant profession, trade or field, and holding any licenses required by law. The Contractor shall maintain records for all personnel hired under this contract. At a minimum, the Contractor shall maintain records that support the personnel hired met the minimum qualifications of the position.

4.5.1 The Contractor shall provide personnel with the following minimum qualifications:

High School diploma or equivalent.

Must be capable of performing tasks that frequently require: lifting, reaching, bending, walking, pulling, sitting, standing, crouching, stooping, kneeling and stretching for prolonged periods of time. Must be capable of performing tasks in cramped, awkward and strained positions and/or climbing up and down ladders, work platforms, scaffolding and aircraft structures. Must be capable of carrying items up to 40 pounds or on heavier objects must seek assistance of other workers or weightlifting devices. Must be capable of wearing cumbersome personal protective equipment for Hazardous Material (HAZMAT) operations.

Must be able to read, write, speak, and understand English.

Must be citizens or permanent residents of the United States.

Possess knowledge of basic computer skills.

5.0 Position Descriptions

Requirements for all positions:

Document maintenance as per Quality Assurance (QA) and established regulatory requirements.

Shall maintain situational awareness, stay cognitive-focused, and mitigate risks.

Comply with processes and procedures as per Department of Homeland Security (DHS) and

Department of Defense (DoD) documents and publications.

Maintain and control tools.

Report missing, lost, found, or unattended tools to the COR.

Inventory and inspect tools on a regular basis and identify when to replace worn or broken tools.

Clean work area as necessary, assuring all flammable materials are properly stored; Handle and dispose of hazardous materials in accordance with applicable laws and regulatory requirements.

Comply with safety rules and procedures and perform work in a manner that enhances the safety of the work area.

Promptly report accidents, injuries, safety, violations, and/or unsafe practices or procedures to the

COR or Contract Specialist.

Use Government computer system to access various technical references for airframe repairs and

Government training requirements.

Provide customer service.

A minimum of four (4) employees require experience in the operation/maintenance of wire marking machines.

5.1 Production Controller

The Production Controller shall be an employee with management responsibility and full authority to manage Contractor personnel working on this contract and to make decisions regarding contract issues and employees performing under this contract such as but not limited to:

Full authority to act for the Contractor on all matters relating to the daily operation of this contract.

Ensure Contractor employees are following all applicable ALC instructions and policies.

Manage the contract by organizing, directing, coordinating, and implementing all activities and tasking as determined by the Government.

Manage or staff to include addressing personnel issues, manage the completion of assignments and meeting priorities. Tasking and priorities shall be established by the Government.

Interact with Government program officials regarding issues, status of tasks, and schedules.

Coordinate financial and staffing resources.

Monitor the performance of Contractor employees and report to the Government as requested.

Ensure Contractor employees complete all mandatory training requirements as required.

Review and validate employee timesheets.

Manage technical data packages:

- Ensure a new engineering drawing is requested for all prototype efforts. Initiate the form, fit, function and electronic drawing signature processes after first article/revision completion.

- Ensure production engineering drawings are current revision before beginning manufacture.

- Ensure drawings that have been pulled for revision are not being utilized for production.

- Proofread all parts lists and wire lists to ensure the correct information is being used.

- Maintain and track all engineering drawings, parts lists, and wire lists, as well as, other data pertaining to wiring harnesses built in the shop.

Create estimates for work orders.

Generate routing tags.

Input, schedule, issue, track, and close out work orders.

Focus on highest priority work as indicated on daily Work in Progress (WIP) report and track progress of work orders.

Enter Work Stoppages in relation to work orders into the WIP Issue Resolution.

Submit Technical Request Forms when necessary to get assistance from product line engineering cells in relation to Work Stoppages for work orders.

Ensure tool control adherence in accordance with ALC Aviation Tool Control Inspection Program.

Maintain component repair tracking sheets and required documentation as required by the ALC

Supply Policy and Procedures Manual, ALCINST M4400.19 (series).

Track training, discrepancy reports, records, and files in support of ALC requirements.

Track labor cost and time in the USCG’s electronic timekeeping system for support of USCG projects.

Maintain task list in the USCG’s electronic timekeeping system for current projects.

Monitor work in process within amounts funded for Project utilizing the USCG’s electronic timekeeping system.

Update, load and close SR status and work orders in the USCG’s electronic timekeeping system and

SR Databases.

Monitor and reconcile due-ins.

Pull reports and data using the USCG’s electronic timekeeping system/ALMIS.

Run reports in the USCG’s electronic timekeeping system, AMMIS and ALMIS.

Mentor and cross train Materials Handler.

Perform other Production Controller duties as required.

Ensure that all employees are up to date on all ALC instructions and maintain a data base that provides proof that employees have received the instructions in accordance with section 8.9.1.

5.1.1 Production Controller Position Qualifications

Two (2) years’ experience in production control.

One (1) year experience in kitting and using the federal supply system.

Experience managing engineering drawings, tracking work orders, and preparing work schedules in support of aircraft maintenance.

Proficient personal computer skills to include a strong working knowledge of standard Microsoft Office suite of products.

5.2 Materials Handler

Materials Handler Personnel duties shall include, but are not limited to:

Submit requisitions in support of building wiring harnesses and repair of electrical subassemblies.

Identify, sort, and package aircraft parts to build kits for manufacturing aircraft wiring harnesses.

Maintain the shop two-bin system (two-bin system is a process of stocking items or parts in storage bins by the supply technician for ready issue).

Check tool and parts availability.

Perform other materials handler duties as required.

5.2.1 Materials Handler Position Qualifications

One (1) year experience in kitting and using the federal supply system.

Proficient personal computer skills to include a strong working knowledge of standard Microsoft

Office suite of products.

5.3 Helper

The Helper duties shall include, but are not limited to:

Perform supervised electrical work involved in routine disassembly, inspection, manufacture, repair, overhaul, testing, installation and modification of aircraft and support equipment electrical wiring harnesses.

Perform other Helper duties as required.

5.3.1 Helper Position Qualifications

Shall have experience in the disassembly, inspection, manufacture, repair, overhaul, testing, installation and modification of aircraft and support equipment electrical wiring harnesses.

5.4 Worker

The Worker duties shall include, but are not limited to:

Perform independent electrical work involved in routine disassembly, inspection, manufacture, repair, overhaul, testing, installation and modification of aircraft and support equipment electrical wiring harnesses.

Stays up to date on production schedules.

Operate Automated Circuit Analysis Test System (ACATS).

Create files in Microsoft Excel for wire marking machine.

Perform other Worker duties as required.

5.4.1 Worker Position Qualifications

Two (2) years’ experience in electrical aircraft maintenance or possess an aviation technical school certification or degree. Experience shall include disassembly, inspection, manufacture, repair, overhaul, testing, installation and modification of aircraft and support equipment electrical wiring harness. Or, partially meet the stated experience and clearly demonstrate the ability to work at this level.

5.5 Mechanic I

The Mechanic duties shall include, but are not limited to:

Supervise/perform electrical work involved in routine disassembly, inspection, manufacture, repair, overhaul, testing, installation and modification of aircraft and support equipment electrical wiring harnesses.

Train/lead workers and helpers.

Resolve production issues with the Production Controller.

Perform quality control inspections.

Perform other Electrical Mechanic duties as required.

5.5.1 Mechanic I Position Qualifications

Four (4) years’ experience in electrical aircraft maintenance. Experience shall include disassembly, inspection, manufacture, repair, overhaul, testing, installation, and modification of aircraft and support equipment electrical wiring harnesses.

5.6 Mechanic II

The Mechanic II duties shall include, but are not limited to:

Lead Mechanic over all shop personnel and Mechanic I. Lead the design and routing of wire harnesses, working closely with other departments to ensure effective integration across all aircraft systems.

Provide clear and consistent updates to project and shop supervisor collaborating with design departments to facilitate efficient workflow.

Address engineering challenges in accordance with established ALC policies. Actively participate in meetings with production control, ALC management and team members to devise solutions.

Assign tasks, monitor team progress, and ensure design objectives are met. Provide technical guidance to junior team members and promote a collaborative work environment.

Take on additional responsibilities as needed, including Assist Mech I with reviewing ALC drawing copies.

Reviewing DR logs.

Perform all Mech 1 duties to include QA inspection points on harness build and completions.

Assist Production Control when needed.

5.6.1 Mechanic II Position Qualifications

Eight (8) years of experience in electrical aircraft maintenance.

Minimum of five (5) years of in-shop experience.

Strong understanding of aircraft electrical systems and wiring.

Excellent problem-solving skills and the ability to work under pressure.

Proven leadership abilities and experience in guiding teams.

Strong communication skills to liaise with various departments and relevant parties.

6.0 Removal or Replacement of Personnel

6.1 Key Personnel

Subject to the Key Personnel and/or Facilities clause (Homeland Security Acquisition Regulation 3052.215-70), the Contractor has the right to remove or replace personnel assigned to perform services under this contract and to substitute other qualified personnel in lieu thereof. Before removing, replacing, or relocating any of the individuals specified in section 6.1.1, the Contractor shall notify the Contracting Officer in writing a minimum of thirty (30) calendar days prior to the effective date before the change becomes effective. The Contractor shall submit sufficient information to support the proposed action and to enable the Contracting Officer to evaluate the potential impact of the change on this contract. The Contractor shall not remove, replace, or relocate personnel until the Contracting Officer approves the change. However, in the event that a Contractor employee voluntarily leaves the company, or the Contractor has to immediately remove an employee for any reason, the Contractor shall provide notice to the USCG as soon as the vacancy is known.

6.1.1 List of Key Personnel

The USCG has determined that Key Personnel will consist of the following positions:

Production Controller listed in section 5.1 Mechanic I positions listed in section 5.5 Mechanic II position listed in section 5.6

6.2 Non-Key Personnel

The Contractor shall notify the Contracting Officer as soon as possible when a non-key position will be vacant for any reason.

6.2.1 List of Non-Key Personnel

The USCG has determined that the following positions are not considered key positions under this contract.

Materials Handler listed in section 5.2 Helper positions listed in section 5.3 Worker positions listed in section 5.4

6.3 Removing Contractor Employees for Misconduct/Non-Performance/Security Reasons The Contracting Officer may, at their sole discretion, direct the Contractor to remove any Contractor employee from performance of contract related manners such as misconduct, non-performance. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The Contracting Officer will provide the Contractor with a written explanation to support any direction to remove an employee.

6.3.1 The Government also has the right to request removal or replacement of Contractor personnel for any other reason not stated herein, provided that the Contracting Officer has given written notice to the Contractor a minimum of thirty (30) calendar days prior to the effective date, unless the removal is for violation of a policy or regulation that makes immediate removal necessary.

6.4 Replacement of Personnel

The Contractor will be permitted a break in services rendered for a period not to exceed fourteen (14) calendar days, whether the requirement for removal or replacement of personnel is at the request of the Government or the Contractor. It is recognized that when replacements, transfers and reassignments of Contractor personnel are made for the convenience of the Contractor, all costs incurred will be at Contractor’s expense. Replacements, transfers and reassignments of Contractor personnel are deemed to be at the convenience of the Contractor when:

Replacement of Contractor personnel is required because of voluntary or involuntary termination of employment with the Contractor.

Contractor personnel are incapacitated due to injury or illness for a period in excess of thirty (30) days, or the death of Contractor personnel.

Replacement or transfer of Contractor personnel is initiated at the request of the Contractor.

Replacement or transfer of Contractor personnel is required due to termination of the contract for default.

6.4.1 The Contractor shall submit resumes for replacement individuals whenever a change in personnel occurs, in order to verify the replacement meets the required qualifications. The Contracting Officer and COR will review all resumes, and the Contracting Officer will provide notice to the Contractor as to whether or not a resume is considered to meet the required qualifications. If a resume does not meet the required qualifications, the Contractor shall provide a replacement resume.

6.4.2 Non-key position resumes do not need to be reviewed by the Contracting Officer for approval, however the Contractor shall submit the names of the potential hire to the COR and Contracting Officer with a start date. The Contractor shall provide resumes for non-key personnel if requested by the COR or Contracting Officer.

6.5 Evaluation of Requirements upon Removal of Personnel

In the event that personnel are removed by either the Government or the Contractor, the USCG will evaluate the position and make a determination on whether or not a need still exists for that position. In the event that the USCG decides not to replace the position at that time, the USCG will inform the Contractor in writing. If there is a need to fill the position at a later date, the Contractor will be notified and the procedures for replacement of personnel will be applicable.

6.6 Proposal of Contractor Employees Previously Removed

Contractor shall request approval from the Contracting Officer, in writing prior to proposing an employee for on-site performance under this contract, any potential Contractor employee that has previously been removed from any Government Contract at the direction or request of the Contracting agency. The request shall include an explanation for the previous removal(s), Contractor's plan to mitigate risk of future removal if approved, unique experience/qualifications of proposed employee, and demonstration of benefit to the Government of granting approval.

7.0 Quality

7.1 Contractor Monitor Plan (CMP)

This SOW and the CMP found in Attachment 1 details the performance standards and Acceptable Quality Levels (AQL) the Contractor is required to meet. The performance measurements are detailed in the CMP.

7.2 Contractor’s Quality Control (QC)

The Contractor shall develop, implement and maintain an effective QC System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The contractor’s QCP shall contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The QCP, minimally, shall address continuous process improvement; procedures for scheduling, conducting, and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis;

procedures for collecting and addressing customer feedback/complaints. An electronic copy of a comprehensive written QCP shall be submitted by email to the Contracting Officer and COR within five

(5) business days of contract award, and within five (5) business days thereafter when changes are made to the document for approval. After acceptance of the QCP, the contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to their QCP. The Government reserves the right to conduct surveillance at contractor’s facility to verify the existence, adequacy and effectiveness of the quality system.

7.3. Licenses and Certifications

Contractor shall have a minimum of two (2) people certified to operate the ACATS machine; the certification will be ACATS operator certification from ALC Engineering Specification, GEN 13620.01 ACATS and Test Program Sets (TPS). This training will be provided by the USCG, ALC.

7.3.1 Within thirty (30) days of award, the Contractor shall provide a copy of certifications to the COR.

8.0 Contractor Requirements

8.1 Timekeeping

All Contractor time shall be entered in the USCG’s electronic timekeeping system. This system will be maintained on a USCG server located aboard ALC. This information will be used by the Government for cross reference of Contractor’s labor invoicing, Earned Value Management (EVM) reporting and to build historical completion times for specific processes.

8.1.1 Work order numbers used by the Contractor shall be the same as used or assigned at ALC to match contract labor categories. All invoices shall include a breakdown of labor by project. Employee time sheets shall be available if needed for validation and shall be provided with the DD-250 for the COR to validate.

8.1.2 The USCG’s electronic timekeeping system is not a substitute for a contractor’s timekeeping system for payment of employees. The Contractor shall maintain a separate system for this purpose. Limited administrative access to the system will be provided to the Contractor’s lead artisan in each workgroup.

This limited access will allow generation of reports and the ability to correct entries entered in error.

8.1.3 In the event of work occurring in a shop or location not presently serviced by the electronic time keeping system, Contractor employees will be required to manually complete a paper production form documenting the work order(s) and time charged to each. These production sheets will be completed daily and a copy left in a designated location for each work center. At the end of the work week, the original copy of the production sheet shall be submitted.

8.2 Identification of Contractor Employees

The Contractor shall ensure all employees present a professional appearance appropriate for the position held. All Contractor personnel shall be identified by a distinctive nameplate, emblem, or patch attached in a prominent place on an outer garment so as not to present a FOD hazard and clearly identifying the employee as a representative of the contracted firm.

8.2.1 The contract employees will be issued a Government Identification badge as part of the orientation process. The Government identification (ID) badge shall be returned to the COR upon employee dismissal or completion/termination of the contract. Failure to return Government ID may result of non-payment of the final invoice for that employee. Contractor personnel shall wear the Government ID badge at all times when performing work under this contract at a Government site. Unless otherwise specified in the contract, each Contractor employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist, except when safety or health reasons prohibit such placement, i.e., when considered a FOD hazard.

8.2.1.1 A listing of issued identification cards shall be furnished to the COR prior to the contract performance date and updated as needed to reflect contractor and subcontractor employee changes.

8.3 Common Access Cards (CAC)

CAC will also be issued to contractors through the Contractor Verification System (CVS) as the official DHS identification card for contractor employees. The card will be used to grant access to DHS/DoD installations and buildings. It is also used to access DHS/DoD networks and secure websites as required.

8.4 Utilizing Electronic Mail (E-mail)

When Contractor personnel send E-mail as part of their contract performance or related contract matters, they shall include their first and last name, E-mail address and the name of their employer. Contractors that have access to Government email and other on-line systems shall have user IDs that call attention to their special status (by indicating Contractor (CTR), or the company name, for example, after their given name in the user ID on the system). The use of E-mail is for bona fide business only. In the event of violation of this provision, the USCG will take appropriate action IAW section 6.3.

8.4.1 The COR, or designee, shall ensure that accounts established in Government E-mail systems for prime or subcontractor personnel shall identify individuals as Contractor personnel in the address book display and on the individual’s E-mail. Detailed property for the account shall include the name of the individual’s employer and the name of the customer for the contract. The USCG’s information assurance security officer that established the account shall be notified immediately when a Contractor employee is no longer performing duties that require an account in the Government E-mail system. The USCG’s information assurance security officer that established the account will be notified immediately when a contractor employee is no longer performing duties that require an account in the Government E-mail system.

8.4.2 Contractor personnel and their subcontractors attending meetings, or working in situations (telephone conversations, electronic correspondence, or correspondence related to the Contractor) where their actions could be construed as official Government acts, shall identify themselves as a Contractor and provide the name of their employer.

8.5 Employee Conduct

Contractor’s employees shall comply with all applicable Government regulation, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure Contractor employees present a professional appearance at all times and that their conduct shall reflect discredit on the United States or the Department of Homeland Security. The Project Manager shall ensure Contractor employees understand and abide by Department of Homeland Security established rules, regulations, and policies concerning safety and security.

8.6 Conflict of Interest

The Contractor shall not employ any person who is an employee of the U.S. Government if the employment would appear to cause a conflict of interest. The Contractor shall not employ on a full or part time basis an employee of the USCG, uniformed or civilian, without the express written consent of the Contracting Officer.

8.7 Supervision, Direction, or Control

At all times during performance of this contract and until the work is completed and accepted, the Contractor shall directly manage the work or assignment as coordinated through the COR.

8.7.1 Contractor personnel are employees of the Contractor and under the administrative control and supervision of the Contractor. The Contractor, through its personnel, shall perform the tasks prescribed herein. The Contractor shall select, supervise, and exercise control and direction over its employees under this contract. The Contractor shall maintain records on all personnel hired. At a minimum, the Contractor shall maintain records that support the personnel hired met the minimum qualifications of the position at the time they were hired. These records shall be made available to the Contracting Officer or designee upon request.

8.7.2 The Government will not exercise supervision or control over the Contractor in the performance of services under this contract. The Contractor shall not supervise, direct, or control the activities of Government personnel or the employees of any other Contractor, except any subcontractor employed by the Contractor on this contract/order.

8.7.3 In performance of this contract, the Contractor’s management responsibilities include, but are not limited to the following:

Ensure employees understand the work to be performed on orders to which they are assigned.

Ensure employees know their management chain and adhere to company policies and exhibit professional conduct to perform in the best interest of the Government.

Ensure employees adhere to applicable laws and regulations governing Contractor performance and relationships with the Government.

Ensure contract employees do not create actual or apparent personal service relationships.

Regularly assess employee performance and provide feedback to improve overall task performance.

Ensure high quality results are achieved through task performance.

8.7.4 The Contractor shall be responsible for the actions of its personnel and its subcontractors. The Contractor shall be responsible for daily oversight of all Contractor personnel and for managing work performance on all tasks and projects on this contract directly relating to Aircraft Maintenance Services.

The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management and control of the resources to be assigned to the contract. The Contractor shall provide frequent interaction and communication with members at all levels of the organization. The Contractor shall maintain continuity between the Contracting Officer and the designated COR and the Contractor’s business office.

8.8 Compliance with Local Regulations, Instructions, Directives Contractor personnel shall comply with all USCG Commandant, ALC and local base regulations, instructions, directives, orders, policies, and special procedures.

8.8.1 The Contractor can find all ALC instructions on the ALC internal home page. The Contractor shall train employees on all ALC instructions and provide confirmation that the employees have received the instructions with in thirty (30) days of being hired. The Contractor is responsible for complying with all revisions and ensuring that the employees have the most up to date instructions. The Contractor shall notify the Contracting Officer and COR when the training has been completed.

8.9 Insurance Requirements

IAW FAR 52.228-5 incorporated herein entitled “Insurance-Work on a Government Installation”, the Contractor and each Subcontractor performing work under this contract on a Government installation shall be required to procure and maintain, during the entire period of performance under this contract, the following minimum insurance and shall furnish a certificate thereof (executed by an officer or employee of the insurer authorized to execute such certificates) to the Contracting Officer prior to award of contract.

The certificate(s) shall contain an expiration date and an endorsement stating that, “Any cancellation or material change in the coverage adversely affecting the Government’s interest shall not be effective unless the insurer or the Contractor gives advance written notice of cancellation or change to the Contracting Officer”.

a. Workers’ compensation and employer’s liability. Contractor shall comply with applicable Federal and State Workman’s Compensation laws IAW the State(s) where the work is to be performed on a Government installation and shall provide for at least $100,000 employer’s liability coverage, except in States with exclusive or monopolistic funds that do not permit workers’ compensation to be written by private carriers.

b. General liability. General liability insurance written on the comprehensive form of policy shall provide for bodily injury of at least $500,000 per occurrence.

c. Automobile liability. Automobile liability insurance written on the comprehensive form of policy shall provide for bodily injury of at least $200,000 per person and $500,000 per occurrence and $20,000 per occurrence for property damage.

8.10 Contractor Employee Background Investigation

In the interest of safeguarding the welfare of the American people, it is required that all persons privileged to be employed in the departments and agencies of the United States Government shall be reliable, trustworthy, of good conduct and character, and of complete and unswerving loyalty to the United States.

Regulations require a background investigation to be conducted on each Federal employee, contractor, and military member. The scope of the investigation will vary, depending on the nature of the position and degree of harm that could be caused by the individual in that position. Requirements to be investigated for the purpose of a suitability determination apply whether or not the position requires a security clearance to have access to classified information.

All persons must be properly investigated and favorably adjudicated to hold a position as a Federal employee, consultant, volunteer, contractor or military personnel. The scope and type of background investigation varies depending on the duties and access requirements for the position, as does the amount of time it takes to be completed.

This contract requires the contractor employee applicant to have a Tier 1 Level or higher background investigation completed without unfavorable adjudication in order to obtain a CAC.

8.10.1 Background Investigations that Meet Requirements for Obtaining a CAC The following background investigations meet or exceed the requirements for obtaining a CAC, providing the contractor employee applicant has not had a break in Federal Support Services for 24 months or more:

• Background Investigation (BI)

• Single Scope Background Investigation (SSBI)

• Minimum Background Investigation (MBI)

• Limited Background Investigation (LBI)

• Single Scope Background Investigation – Periodic Reinvestigation (SSBI-PR)

• Phased Periodic Reinvestigation (PPR) (equivalent to an SSBI-PR)

• Periodic Reinvestigation (PRI)

• National Agency Check with Written Inquiries (NACI)

• Child Care NACI (CNACI)

• Access NACI (ANACI)

• National Agency Check with Local Agency and Credit Checks (NACLC)

• Periodic Reinvestigation-Secret (PRS)

• Tier 1

• Tier2

• Tier 2R

• Tier 2RS

• Tier 2S

• Tier 3

• Tier 3R

• Tier 4

• Tier 4R

• Tier 5

• Tier 5R

8.10.2 Background Investigation Procedures for Contractor Employees Already Possessing Acceptable Previous Background Investigation If the contractor employee applicant meets the requirements in SOW Sections 8.11 and 8.11.1, the contractor shall verify the investigation on company letterhead and email it to ALC- ContractorBI@uscg.mil, the subject line shall read, "Background Check Verification".

The contractor shall obtain a copy of the template to be used to verify the investigation on company letterhead by submitting an email request to ALC-ContractorBI@uscg.mil. The contractor will receive the template via email in response to the email request. The investigation verification must be submitted using the template provided, otherwise it will not be accepted.

8.10.3 Procedures for Initiating a Background Investigation

If the contractor employee applicant does not have a previous background investigation that meets the requirements in SOW Sections 8.11 and 8.11.1, the Contractor employee applicant shall follow the procedures stated herein for initiating a background investigation.

8.10.3.1 Initiate a Tier 1 Background Investigation

The contractor shall send a password protected email to ALC-ContractorBI@uscg.mil, the subject line shall read "Initiate Background Check". The password shall be provided in a separate email.

The email shall contain the following information for the proposed contractor employee applicant. A template containing the required information is available for use and may be requested by emailing ALC- ContractorBI@uscg.mil. Use of the available template is not required.

• First, Middle and Last Name (indicate if there is no middle name)

• Social Security Number

• Date of Birth

• City of Birth

• State of Birth

• County of Birth

• Country of Birth

• Email Address

• Telephone Number

• Driver’s License Number and State

• Contract Number

• Contract Period of Performance, Start Date, and Expiration Date

• Job/Position Title

• Proposed Start Date

• Company Name

• Company Address

• Company Telephone Number

• USCG Contracting Officer’s Name and Telephone Number

• COR Name and Telephone Number

8.10.3.2 Complete National Background Investigation Services (NBIS) E-App National Background Investigation Services E-App web based automated system is designed to facilitate the processing of standard investigative forms used when conducting background investigations for Federal security, suitability, fitness, and credentialing purposes. The E-App allows the user to electronically enter, update and transmit his/her personal investigative data over a secure internet connection to a requesting agency. Applicants can only access the NBIS E-App system if they have been invited to do so by an appropriate official at his/her sponsoring agency. Individuals cannot pre-apply for a security clearance, nor update his/her security questionnaire unless granted access by an appropriate agency official.

The information provided in SOW Section 8.11.3.1 will be used by the USCG ALC, Information Security Division, Standards and Security Branch to set-up an account for the applicant in NBIS. Once the applicant’s NBIS E-App account has been set-up, the USCG ALC, Information Security Division, Standards and Security Branch will send an invite via email notification to the applicant's email address.

The contractor employee applicant will receive an email from the USCG ALC, Information Security Division, Standards and Security Branch detailing the information required and the steps to follow for completing the background investigation.

The applicant must complete an NBIS E-App online Questionnaire for Non-Sensitive Positions using the Standard Form SF-85. Once complete, the applicant shall submit the Standard Form SF-85 to the USCG ALC, Information Security Division, Standards and Security Branch by releasing the form as prompted in the process. The USCG ALC Information Security Division, Standards and Security Branch will then finish processing the NBIS E-App package.

8.10.3.3 Obtain Finger Prints

To obtain fingerprints, the contractor employee applicant will need to provide his/her driver's license or a Government issued identification.

The contractor employee applicant shall obtain fingerprints at one of the following locations:

USCG Base Elizabeth City (Preferred Method) Located at: 1664 Weeksville Road, Building 63, Elizabeth City, NC 27909.

This office conducts fingerprints by appointment only and appointments can be scheduled Monday - Thursday between 0700 to 1130 and 1230 to 1500. The applicant will need to provide their driver's license or a Government issued ID. The fingerprints will be electronically submitted to the USCG Security Center.

Local Sheriff’s Office The contractor employee applicant shall inform the Sheriff’s Office that the fingerprints are being conducted for a USCG background investigation. The applicant shall request three (3) copies of his/her fingerprints which will be provided to them on an Applicant Fingerprint Form, Form FD-

258. The applicant shall submit the FD-258 forms to the USCG ALC, Information Security Division, Standards and Security Branch located at 1664 Weeksville Road, Building 63 Elizabeth City, NC 27909. Once the fingerprints have been obtained, the USCG Base Elizabeth City will submit the Applicant Fingerprint Form, Form FD-258 to the USCG Security Center on behalf of the contractor employee applicant.

Once the fingerprints have been obtained, the USCG Base Elizabeth City will submit the Applicant Fingerprint Form, Form FD-258 to the USCG ALC, Information Security Division, Standards and Security Branch on behalf of the Contractor employee applicant.

8.10.3.4 Complete a Declaration for Federal Employment

The contractor employee applicant shall complete the Declaration for Federal Employment using Form OF- 306.

8.10.3.5 Complete a Department of Homeland Security Credit Release Form The contractor employee applicant shall complete the Department of Homeland Security Credit Release Form using Form DHS 11000-9, if required.

8.10.3.6 Submittal of Background Investigation Supporting Documentation The following, completed documents shall be scanned as separate documents and emailed to ALC- ContractorBI@uscg.mil, the subject…